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Notify workflow activities

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Notify workflow activities

Notify workflow activities manage calls and SMS messages in Notify.

All Notify workflows that manage a phone call must run on the notify_call table. Call-related Notify activities can be added only to workflows where the Table field value is Notify Call [notify_call].

You can identify if an outbound call was answered by a human or by an answering machine from within a Notify workflow by evaluating the current.is_human variable, such as with an If workflow activity. This variable is set by the telephony provider when an outbound call is answered. This variable is always true for inbound calls.

Note: Do not add a Timer activity between multiple Notify activities that interact with active phone calls.
Important: When creating a Notify workflow, set the workflow If condition matches field to -- None --. Notify controls which workflow to run based on the configured number groups.