Monitoring how subscriptions are allocated

You use the modules in the Subscription Management application to manage and monitor your purchased subscriptions throughout the subscription life-cycle. ServiceNow notifies usage admins by email when subscriptions are added or updated on your instance.

Subscription life cycle

Subscription Management tasks

Task	Description	Module to use to perform the task
Receive and view subscriptions	Your instance downloads subscription information and notifies you by email. Now you can review the subscriptions to decide which actions to take.	Subscriptions module: View your subscription applications and allocation levels
Allocate users	You allocate fulfiller users to Per-User subscriptions. (The ServiceNow instance auto-allocates all other subscription types.) Allocation is typically a one-time task with minor maintenance.	Subscriptions module: Allocating users to a Per-User subscription
Monitor and adjust	You monitor usage of subscriptions: How many subscribed users, can you allocate more users, are there users who are not subscribed (out-of-policy users), and so on. As needed, reallocate users.	Subscription Overview module: Monitor how resources are allocated to subscriptions Compliance Overview module: Monitor subscription compliance
Plan for renewing subscriptions	Review historical activity to prepare to renew subscriptions: How have usage patterns changed over time, is there high demand for a particular application, and so on.	Subscriptions module: View your subscription applications and allocation levels View Subscription Management history reports
Review the subscriptions that your organization has purchased	View the list of all types of subscriptions and check allocation levels at a glance.	Subscriptions module: View your subscription applications and allocation levels