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Make a notification mandatory

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Make a notification mandatory

To prevent users from turning off or deleting a subscription to a notification, make the notification mandatory.

Before you begin

Role required: admin

About this task

When you make a notification mandatory, the notification is locked in user notification preferences, preventing the user from removing or unsubscribing to the notification, filtering it, or changing the schedule.

Users receive mandatory notifications even if they disable notifications.

Note: Mandatory notifications apply to only the primary device of the user. You cannot make a notification mandatory for secondary devices.


  1. Navigate to System Notification > Email > Notifications.
  2. Open the appropriate notification.
  3. Configure the form and add the Mandatory field. This field does not display by default.
    1. Click the context menu icon (Context menu icon) and select Configure > Form Layout.
    2. Using the slushbucket, select the Mandatory field and the order in which you want the field to appear.
    3. Click Save.
  4. Select the Mandatory check box.

    When a user checks their notification preferences, the control button for the mandatory notification is on and is read only.

    A locked notification that cannot be turned off or deleted