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    Home London Platform Capabilities Now Platform capabilities Notifications Email and SMS notifications Next steps after enabling email The email client Email icon display

    Email icon display

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    Email icon display

    You can use access control rules to hide or display the email icon on forms.

    Users with write access to the current table can see the email icon. To remove the icon, remove the user's write access to the table. Typically you do this in one of two ways:
    • Make the user an Employee Self-Service (ESS) user. ESS users do not have a user role, and without a role they do not have write access to the Incident table. Making a user an ESS users, therefore, hides the email icon on the Incident form.
    • Create a custom ACL rule and user role that does not have write access to the table. The default ACL rule for the email client checks to see if the user has the itil role. If you grant users a custom role other than itil, then any such users will not see the email icon.

    Remove or display the email icon for a table by setting the email_client dictionary attribute to true or false on the table's collection record. This will not display the email icon for users without write access to the table. For more detail see Dictionary attributes .

    Related tasks
    • Enable the email client for a table
    • Create an email client template
    • Set the from address with an email client template
    • Display an editable From field
    • Display the Reply To field
    • Quick messages
    Related reference
    • Email client interface
    • Customize the email client
    • Configure email client auto-complete search results
    • Control access to the email client
    • SMS delivery with the email client

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      Email icon display

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Email icon display

      You can use access control rules to hide or display the email icon on forms.

      Users with write access to the current table can see the email icon. To remove the icon, remove the user's write access to the table. Typically you do this in one of two ways:
      • Make the user an Employee Self-Service (ESS) user. ESS users do not have a user role, and without a role they do not have write access to the Incident table. Making a user an ESS users, therefore, hides the email icon on the Incident form.
      • Create a custom ACL rule and user role that does not have write access to the table. The default ACL rule for the email client checks to see if the user has the itil role. If you grant users a custom role other than itil, then any such users will not see the email icon.

      Remove or display the email icon for a table by setting the email_client dictionary attribute to true or false on the table's collection record. This will not display the email icon for users without write access to the table. For more detail see Dictionary attributes .

      Related tasks
      • Enable the email client for a table
      • Create an email client template
      • Set the from address with an email client template
      • Display an editable From field
      • Display the Reply To field
      • Quick messages
      Related reference
      • Email client interface
      • Customize the email client
      • Configure email client auto-complete search results
      • Control access to the email client
      • SMS delivery with the email client

      Tags:

      Feedback

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