Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.

Create a flow with a MetricBase trigger

Log in to subscribe to topics and get notified when content changes.

Create a flow with a MetricBase trigger

Start a flow when a MetricBase trigger is met. MetricBase triggers track time series data and can monitor when a threshold is reached, when a trend is detected, or when a system stops reporting data.

Before you begin

Role required: flow_designer or admin

MetricBase triggers are not available on the base system. The MetricBase application requires a separate subscription and must be activated by ServiceNow personnel.


  1. Navigate to Flow Designer > Designer.
  2. Click + New > New Flow.
  3. Define the flow properties.
    For more information, see Create a flow.
  4. In the Trigger section, add a trigger and select MetricBase.
  5. Complete the trigger fields.
    Field Description
    MetricBase Trigger Select or create a MetricBase trigger record to start the flow. For types of MetricBase triggers, see MetricBase triggers.
    Table Read-only table that contains the metric.
    Condition Click Add filters to set field-based conditions that determine when the flow runs.
    Condition Script Define a script in the Additional MetricBase Trigger Filtering and Moderation table to prevent duplicate metric events from re-triggering a flow. For example, if a metric hovers at a defined trigger threshold, create a script that defines whether to run the flow once when the metric is met, or every time the triggering threshold is exceeded.
  6. Add actions, subflows, and flow logic to the flow.
  7. Test the flow. Once behaving as desired, activate the flow.
    For more information, see Test a flow and Activate a flow.


The MetricBase application monitors time series data on the Now Platform. When the selected trigger is met, the flow runs.