Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Review prediction results over time

Review prediction results over time

Use the Prediction Results dashboard to determine if solution predictions are improving over time. Identify solutions that require filter changes or retraining.

Before you begin

  • Role required: admin, ml_admin, or ml_report_user
  • To ensure optimal dashboard display, enable responsive dashboards or change the default dashboard layout.

About this task

The Prediction Results dashboard lists solution precision and coverage over time.

Procedure

  1. Navigate to Agent Intelligence > Reports > Prediction Results.
    The system shows the Prediction Results dashboard.
  2. From Filter by solution, select the solution whose statistics you want to review.
    The system updates the dashboard based on the solution selected.
  3. Identify classes with anomalous precision or coverage values.
    For example, identify solutions where the precision or coverage is decreasing over time.

What to do next

Update the solution definition filter to include or exclude classes as needed.