Contents Service Management Previous Topic Next Topic Properties installed with Facilities Service Management Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Properties installed with Facilities Service Management Facilities Service Management Properties controls the behavior of the Facilities Service Management application. Facilities Service Management adds the following properties. Property Description facilities.management.autoclose.request.time Number of days (integer) after which Resolved requests are automatically closed. Zero (0) disables this feature. Type: integer Default value: 1 Location: Facilities > Administration > Properties facilities.management.workflow.state Select the state at which the template workflow starts. Type: string Default value: 5 Location: Facilities > Administration > Properties facilities.management.default.end.time Default end time for all work agents when no schedule is set, formatted as 17:00. Type: string Default value: 17:00 Location: Facilities > Administration > Properties facilities.management.fvw.area.unit The system base area unit for facilities space tables. Set to true to use meters squared, or false to use feet squared. Type: true | false Default value: false Location: Facilities > Administration > Properties facilities.management.timezone.weight Time zone weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.state.value Select the state that the request goes into after work in progress. Type: integer Default value: 6 Location: Facilities > Administration > Properties facilities.management.work.spacing Amount of time (in minutes) to add between the end of a task and the travel start of the next. Type: integer Default value: 0 Location: Facilities > Administration > Properties facilities.management.skills.weight Skills weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.location.weight Location weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.default.start.time Default start time for all agents when no schedule is set. If there is no scheduled task or if the task is continued from the previous day, the start time is set for a day other than the current day. This property uses a 24-hour clock. Type: string Default value: 08:00 Location: Facilities > Administration > Properties facilities.management.overwrite.user.location Overwrite the user location with the primary location set in the fm_m2m_user_to_space table. Type: true | false Default value: true Location: Facilities > Administration > Properties glide.ui.facilities_request_task_activity.fields Facilities Request Task activity formatter fields Type: string Default value: assigned_to,cmdb_ci,state,impact,priority,opened_by,work_notes,comments,override_schedule_conflict Location: Facilities > Administration > Properties facilities_management.map.merge.task.agent.markers Merge the task and agent markers on the geolocation maps with a purple marker. Type: true | false Default value: false Location: Facilities > Administration > Properties facilities.management.max.agents.processed Sets the maximum number of agents processed by auto-dispatch at a time. The system has an absolute limit of 300 agents. The system cannot auto-dispatch a task for a dispatch group that contains more agents than the value configured. Type: integer Default value: 100 Location: Facilities > Administration > Properties On this page Send Feedback Previous Topic Next Topic
Properties installed with Facilities Service Management Facilities Service Management Properties controls the behavior of the Facilities Service Management application. Facilities Service Management adds the following properties. Property Description facilities.management.autoclose.request.time Number of days (integer) after which Resolved requests are automatically closed. Zero (0) disables this feature. Type: integer Default value: 1 Location: Facilities > Administration > Properties facilities.management.workflow.state Select the state at which the template workflow starts. Type: string Default value: 5 Location: Facilities > Administration > Properties facilities.management.default.end.time Default end time for all work agents when no schedule is set, formatted as 17:00. Type: string Default value: 17:00 Location: Facilities > Administration > Properties facilities.management.fvw.area.unit The system base area unit for facilities space tables. Set to true to use meters squared, or false to use feet squared. Type: true | false Default value: false Location: Facilities > Administration > Properties facilities.management.timezone.weight Time zone weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.state.value Select the state that the request goes into after work in progress. Type: integer Default value: 6 Location: Facilities > Administration > Properties facilities.management.work.spacing Amount of time (in minutes) to add between the end of a task and the travel start of the next. Type: integer Default value: 0 Location: Facilities > Administration > Properties facilities.management.skills.weight Skills weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.location.weight Location weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.default.start.time Default start time for all agents when no schedule is set. If there is no scheduled task or if the task is continued from the previous day, the start time is set for a day other than the current day. This property uses a 24-hour clock. Type: string Default value: 08:00 Location: Facilities > Administration > Properties facilities.management.overwrite.user.location Overwrite the user location with the primary location set in the fm_m2m_user_to_space table. Type: true | false Default value: true Location: Facilities > Administration > Properties glide.ui.facilities_request_task_activity.fields Facilities Request Task activity formatter fields Type: string Default value: assigned_to,cmdb_ci,state,impact,priority,opened_by,work_notes,comments,override_schedule_conflict Location: Facilities > Administration > Properties facilities_management.map.merge.task.agent.markers Merge the task and agent markers on the geolocation maps with a purple marker. Type: true | false Default value: false Location: Facilities > Administration > Properties facilities.management.max.agents.processed Sets the maximum number of agents processed by auto-dispatch at a time. The system has an absolute limit of 300 agents. The system cannot auto-dispatch a task for a dispatch group that contains more agents than the value configured. Type: integer Default value: 100 Location: Facilities > Administration > Properties
Properties installed with Facilities Service Management Facilities Service Management Properties controls the behavior of the Facilities Service Management application. Facilities Service Management adds the following properties. Property Description facilities.management.autoclose.request.time Number of days (integer) after which Resolved requests are automatically closed. Zero (0) disables this feature. Type: integer Default value: 1 Location: Facilities > Administration > Properties facilities.management.workflow.state Select the state at which the template workflow starts. Type: string Default value: 5 Location: Facilities > Administration > Properties facilities.management.default.end.time Default end time for all work agents when no schedule is set, formatted as 17:00. Type: string Default value: 17:00 Location: Facilities > Administration > Properties facilities.management.fvw.area.unit The system base area unit for facilities space tables. Set to true to use meters squared, or false to use feet squared. Type: true | false Default value: false Location: Facilities > Administration > Properties facilities.management.timezone.weight Time zone weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.state.value Select the state that the request goes into after work in progress. Type: integer Default value: 6 Location: Facilities > Administration > Properties facilities.management.work.spacing Amount of time (in minutes) to add between the end of a task and the travel start of the next. Type: integer Default value: 0 Location: Facilities > Administration > Properties facilities.management.skills.weight Skills weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.location.weight Location weight. Type: integer Default value: 10 Location: Facilities > Administration > Properties facilities.management.default.start.time Default start time for all agents when no schedule is set. If there is no scheduled task or if the task is continued from the previous day, the start time is set for a day other than the current day. This property uses a 24-hour clock. Type: string Default value: 08:00 Location: Facilities > Administration > Properties facilities.management.overwrite.user.location Overwrite the user location with the primary location set in the fm_m2m_user_to_space table. Type: true | false Default value: true Location: Facilities > Administration > Properties glide.ui.facilities_request_task_activity.fields Facilities Request Task activity formatter fields Type: string Default value: assigned_to,cmdb_ci,state,impact,priority,opened_by,work_notes,comments,override_schedule_conflict Location: Facilities > Administration > Properties facilities_management.map.merge.task.agent.markers Merge the task and agent markers on the geolocation maps with a purple marker. Type: true | false Default value: false Location: Facilities > Administration > Properties facilities.management.max.agents.processed Sets the maximum number of agents processed by auto-dispatch at a time. The system has an absolute limit of 300 agents. The system cannot auto-dispatch a task for a dispatch group that contains more agents than the value configured. Type: integer Default value: 100 Location: Facilities > Administration > Properties
