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    • Security Operations
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    Home London Security Incident Management Security Operations Security Operations common functionality Security Operations Integration Reference ServiceNow Security Operations integration development guidelines

    ServiceNow Security Operations integration development guidelines

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    ServiceNow Security Operations integration development guidelines

    The ServiceNow platform provides several mechanisms for developing integrations with external systems. The ServiceNow Security Operations product suite adds integration capabilities intended to streamline the process of integrating with security-focused external systems.

    Most of the concepts in this guide assume some familiarity with standard ServiceNow functionality. To integrate with the Security Operations suite, at a minimum, knowledge of the following ServiceNow concepts is required:

    • Script includes
    • Inbound/outbound web services
    • Data sources
    • Import sets
    • Transform maps

    Technology Partner Program

    Any requirements for application certification or guidelines given in the Technology Partner Program literature supersede any information in this guide. This guide is not a replacement for the Technology Partner Program literature and serves only as a supplement to existing documentation.

    For more information, see Technology Partner Program training course blog post.

    • Types of ServiceNow integrations provided

      The Security Operations applications (Security Incident Response, Threat Intelligence, and Vulnerability Response) can be seamlessly integrated with other ServiceNow applications to enhance their functionality.

    • Security Operations Integration Configurations

      Many of the integrations included in the base system require little or no setup, and operate in the same way. Certain integrations, such as the Qualys Cloud Platform, however, require separate steps for setting up the integration. Others support different sets of scan and lookup types and different rate limits.

    • Rules for identifying configuration items from third-party integrations

      When data is imported from a third-party integration, the host information is searched automatically for matches in the CMDB. When a host ID match is found, it is used as the Configuration item field in the vulnerable item record. If a match is not found, or the host ID field is empty, the rules use the other host information to correctly identify the CI.

    • Tips for writing integrations

      Avoid some of the pitfalls you can encounter when writing your own integrations by following these guidelines.

    • Integration troubleshooting

      These troubleshooting suggestions can help you resolve common issues you can encounter when setting up or running integrations.

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      ServiceNow Security Operations integration development guidelines

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      ServiceNow Security Operations integration development guidelines

      The ServiceNow platform provides several mechanisms for developing integrations with external systems. The ServiceNow Security Operations product suite adds integration capabilities intended to streamline the process of integrating with security-focused external systems.

      Most of the concepts in this guide assume some familiarity with standard ServiceNow functionality. To integrate with the Security Operations suite, at a minimum, knowledge of the following ServiceNow concepts is required:

      • Script includes
      • Inbound/outbound web services
      • Data sources
      • Import sets
      • Transform maps

      Technology Partner Program

      Any requirements for application certification or guidelines given in the Technology Partner Program literature supersede any information in this guide. This guide is not a replacement for the Technology Partner Program literature and serves only as a supplement to existing documentation.

      For more information, see Technology Partner Program training course blog post.

      • Types of ServiceNow integrations provided

        The Security Operations applications (Security Incident Response, Threat Intelligence, and Vulnerability Response) can be seamlessly integrated with other ServiceNow applications to enhance their functionality.

      • Security Operations Integration Configurations

        Many of the integrations included in the base system require little or no setup, and operate in the same way. Certain integrations, such as the Qualys Cloud Platform, however, require separate steps for setting up the integration. Others support different sets of scan and lookup types and different rate limits.

      • Rules for identifying configuration items from third-party integrations

        When data is imported from a third-party integration, the host information is searched automatically for matches in the CMDB. When a host ID match is found, it is used as the Configuration item field in the vulnerable item record. If a match is not found, or the host ID field is empty, the rules use the other host information to correctly identify the CI.

      • Tips for writing integrations

        Avoid some of the pitfalls you can encounter when writing your own integrations by following these guidelines.

      • Integration troubleshooting

        These troubleshooting suggestions can help you resolve common issues you can encounter when setting up or running integrations.

      Tags:

      Feedback

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