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Activation information for all London features and products

Activation information for all London features and products

Cumulative release notes summary on activation information for London features and products.

Activation information

Some products and features require specific subscriptions, roles, or licenses. Other features are part of the Now Platform® and are active by default.
Application or feature Details
Accessibility
Enable accessibility from the system settings option. For more information on system settings, see System settings for the UI.
Enable accessibility mode
Use the Tab key to navigate to every item on a page. Accessibility mode also enables the option to skip to different places on a page. Your users can enable this option individually on the General tab of the system settings menu. You can also enable this preference for your users by navigating to User Administration > User Preferences and searching for the preference glide.ui.accessibility.
Agent Intelligence
  • Agent Intelligence is included in the following packages: ITSM Professional, CSM Professional, HR Professional, and HR Enterprise. When you subscribe to any of these packages, you can activate the Agent Intelligence plugins in your production instance using your administration rights. You can also request activation of these plugins on a non-production instance.
  • If you are running your instance on an earlier version than Kingston Patch 2, such as Kingston Patch 0 or Kingston Patch 1, when you activate your plugins, you must update your scheduler URL property so it is compatible with Agent Intelligence. For activation instructions, see Activate Agent Intelligence.
Agile Development 2.0

You can activate Agile Development 2.0 (com.snc.sdlc.agile.2.0) if you have the admin role.

API
  • Discovery APIs: Discovery is available as a separate subscription from the rest of the Now Platform and requires the Discovery (com.snc.discovery) plugin.
  • Flow Designer APIs: Flow Designer is a Now Platform feature that is active by default.
  • Interaction Management APIs: An administrator can activate the Interaction Logging, Routing, and Queueing plugin [com.glide.interaction] to access the functionality.
  • Major Incident Management API: An administrator can activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) to access the functionality.
  • Messaging Notification APIs: To activate notifications in messaging applications, request the Messaging Notification plugin (com.glide.notification.messaging) through the HI Customer Service system. This plugin activates related plugins if they are not already active. Integrations with third-party systems also require a separate IntegrationHub subscription.
  • MetricBaseAPIs: The MetricBase product requires a separate subscription and must be activated by ServiceNow personnel.
  • SentimentAnalyser API: An administrator can activate the Sentiment Analysis (com.snc.sentiment_analysis) plugin to access the functionality.
  • Service Portal APIs: Service Portal is a Now Platform feature that is active by default.
  • UserCriteriaLoader API: Available with the User Criteria Scoped API plugin (com.glideapp.user_criteria.scoped.api) that is active by default.
Application Portfolio Management

Activate the Application Portfolio Management (com.snc.apm) plugin if you have the admin role.

Assessments and Surveys

Platform feature – active by default.

Activate the Continual Improvement Management plugin (com.sn_cim) to enable the Create Improvement Initiative related link for surveys and assessments.

Activate the Sentiment Analysis (com.snc.sentiment_analysis) plugin to enable the following modules:
  • Sentiment Analysis > Sentiment Connector Configurations: Contains the connector configurations for sentiment analysis.
  • Sentiment Analysis > Sentiment Analysis Properties: Contains the customization properties for the Sentiment Analysis module.
  • Survey > Question Sentiment Results: Contains the sentiment analysis results for surveys.
Asset Management

The Software Asset Management Foundation (com.snc.sams) plugin must be activated by ServiceNow personnel. This plugin includes demo data. See Request Software Asset Management Foundation plugin.

Authentication

You can activate the Custom URL plugin (com.snc.customurl) if you have the admin role.

Automated Test Framework

Active by default. To use quick start sample tests, activate the Customer Service Management Demo Data plugin (com.snc.customerservice.demo).

Benchmarks

Active by default. However, you must opt in to the Benchmarks program to participate.

Change Management

To view the Change Schedules page, you must activate the Change Management - Change Schedule plugin (com.snc.change_management.soc).

Cloud Management

The Cloud Management (com.snc.cloud.mgmt) plugin requires a separate subscription. You must request activation from ServiceNow personnel.

Communities

Communities is only available for customers who are licensed for Customer Services Management. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities).

To implement knowledge harvesting, activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).

Configuration Compliance
Activate the Configuration Compliance [com.snc.vulc] plugin and configure it based on the needs of your organization. This plugin is available as a separate subscription.
Note:

Configuration Compliance can process scan data from various sources.

The Qualys Cloud Platform plugin for Vulnerability Response has been extended to import Qualys PC content and scan results into ServiceNow Configuration Compliance. Plugins that support other configuration scanning applications, such as those from Tenable, Rapid7, and TripWire, may exist. See the ServiceNow Store for available plugins or consult your scanning application representative, for availability.

Contextual development environment

To activate application restricted caller access, you activate the Scoped Application Restricted Caller Access plugin (com.glide.scope.access.restricted_caller).

Contextual search

The Contextual Search plugin (com.snc.contextual_search) is activated by default for upgrade and new customers.

Continual Improvement Management

The Continual Improvement Management (com.sn_cim) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. The Continual Improvement Management application is available with the ITSM Professional subscription only. Please contact your account manager for more information.

Customer Service Management

You can activate the Customer Service Management plugin (com.sn_customerservice) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Delegated development and deployment

Active by default.

Discovery

Discovery is available as a separate subscription from the rest of the Now Platform and requires the Discovery (com.snc.discovery) plugin.

Edge Encryption

Active by default.

Embedded help

The Embedded Help (com.glide.embedded_help) plugin is active by default for all new and upgraded instances.

Event Management

Event Management is available as a separate subscription from the rest of the Now Platform and requires the Event Management (com.glideapp.itom.snac) plugin.

Field Administration

Platform feature — active by default.

Field Service Management

The Field Service Management (com.snc.work_management) plugin is available as a separate subscription. This plugin activates related plugins if they are not already active.

Financial Management

You can activate the Financial Management Core (com.snc.financial_management) plugin if you have the admin role.

Flow Designer
  • Platform feature – active by default.
  • Running a flow from a Service Catalog item request requires a separate plugin that is inactive by default. To activate this feature, request the Flow Designer support for the Service Catalog plugin (com.glideapp.servicecatalog.flow_designer) through the HI Customer Service system. This plugin activates related plugins if they are not already active.
HR Service Delivery
HR Service Delivery is available as a separate subscription. You can activate one or more of the following plugins:
  • Case and Knowledge Management plugin (com.sn_hr_core)
  • Employee Service Center plugin (com.sn_hr_service_portal)
  • Enterprise Onboarding and Transitions plugin (com.sn_hr_lifecycle_events)

If you are integrating HR Service Delivery with a third-party HR management system or background check system, the HR Integrations plugin (com.sn_hr_integrations) is automatically activated with the Case and Knowledge Management plugin (com.sn_hr_core) to assist you in the integrations process.

If you are subscribed to both HR Service Delivery and Performance Analytics, you can activate one or more of the following content packs:
  • Performance Analytics - Content Pack - Human Resources Scoped App [com.sn_hr_pa]
  • Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App [com.sn_hr_lifecycle_pa]

If you are migrating from the legacy (non-scoped) version to the scoped version of HR Service Delivery, you can activate the HR Migration plugin (com.sn_hr_migration) to assist you in the migration process.

If you are subscribed to both HR Service Delivery and Facilities Service Management, activate the Facilities Move Management plugin (com.snc.facilities_service_automation.move) first. Activating the Facilities Move Management plugin first ensures that the building map appears in the Employee Service Center.

Import and Export

File type data sources is a platform feature that is active by default.

Incident Communications Management

The Incident Communications Management plugin (com.snc.iam) must be activated by new customers. For more information, see Activate Incident Communications Management.

Incident Management

The Incident Management - Core plugin (com.snc.incident_management) is available by default in new instances but it is not available on upgrade. Customers upgrading from Geneva or earlier versions must request the plugin.

IntegrationHub

The ServiceNow IntegrationHub Installer plugin (com.glide.hub.integrations) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active.

Interaction Management

An administrator can activate the Interaction Logging, Routing, and Queueing plugin [com.glide.interaction] to access the functionality.

ITSM Virtual Agent

Virtual Agent must be activated before you can use the ITSM Virtual Agent chatbot topics.

To activate this feature, request the Virtual Agent plugin (com.glide.cs.chatbot) through the HI Customer Service system.

You must have the admin role to activate the ITSM Virtual Agent Conversations plugin (com.snc.itsm.virtualagent) to access the predefined ITSM Virtual Agent topics.

Knowledge Management

Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management. For more information on activating the plugin, see Activate the Knowledge Management Advanced plugin

Activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) to use the Knowledge Management Service Portal. For more information on activating the plugin, see Activate the Knowledge Management Service Portal plugin

The Knowledge User Criteria Diagnostics feature is included in the Knowledge v3 plugin, which is enabled by default.

MetricBase

The MetricBase product requires a separate subscription and must be activated by ServiceNow personnel. A demonstration plugin with sample tables, metrics, triggers, and data is available. Be sure to request the MetricBase Demo plugin with the MetricBase product.

MID Server

Platform feature – active by default

Notifications
  • Platform feature - active by default.
  • To activate notifications in messaging applications, request the Messaging Notification plugin (com.glide.notification.messaging) through the HI Customer Service system. This plugin activates related plugins if they are not already active. Integrations with third-party systems also require a separate IntegrationHub subscription.
Operational Intelligence

The Operational Intelligence plugin (com.snc.sa.metric) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active.

Password Reset
  • A simple version of the Password Reset application is active by default and includes example verifications. The base system enables connections only to the Local ServiceNow Instance credential store type. For details, see Credential stores for Password Reset.
  • To enable connections to Active Directory (AD) and Remote (SOAP) ServiceNow Instance credential store types, you must activate the Password Reset - Orchestration Add-on plugin. The plugin also activates the Password Reset Windows Application (com.glideapp.password_reset_desktop). No other components are installed. Orchestration is available as a separate subscription. See Activate the Password Reset - Orchestration Add-on plugin.
Performance Analytics
Platform feature — Complimentary Performance Analytics for Incident Management is active by default.
Platform quality and performance

Active by default.

Platform security

The Instance Security Dashboard (PA) is active if the Performance Analytics – Instance Security Dashboard plugin (com.snc.pa.instance_sec_dash) is active.

Delegated development and deployment is a platform feature that is activated when Application Administration is selected in the application record.

Problem Management

The Problem Management plugin (com.snc.problem) is activated by default for new and upgrade customers.

Project Portfolio Management

Users with the admin role can activate the Project Portfolio Management (com.snc.financial_planning_pmo) plugin.

Reporting
  • Platform feature – active by default.
Scaled Agile Framework

The Scaled Agile Framework plugin (com.snc.sdlc.safe) plugin requires a separate subscription and must be activated by ServiceNow personnel.

Search Administration

Platform feature - active by default.

Security Incident Response

Activate the Security Incident Response (com.snc.security_incident) plugin and configure it based on the needs of your organization using Setup Assistant. This plugin is available as a separate subscription.

Service Catalog

Active by default.

Service Level Management

The SLA Breakdowns plugin (com.snc.sla.breakdowns) is activated by default for new customers. Upgrading customers must activate the plugin to install the SLA breakdowns feature.

Service Mapping

Service Mapping is available as a separate subscription and requires activation by ServiceNow personnel. The following plugins are activated automatically when Service Mapping (com.snc.service-mapping) is activated: Discovery (com.snc.discovery), Pattern Designer (com.snc.pattern.designer), Cloud Management Core (com.snc.cloud.core), Performance Analytics - Content Pack - Service Mapping (com.snc.service-mapping.pa.content), and Event Management and Service Mapping Core (com.snc.service-watch). The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

Service Portal
  • Service Portal is active by default on new instances. For upgraded instances, activate the Service Portal for Enterprise Service Management plugin (com.glide.service-portal.esm) if you have the admin role. Activating the Service Portal plugin does not affect any existing Content Management System (CMS) configuration. For more information, see Content Management and Service Portal.
Software Asset Management

The Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins which also must be activated by ServiceNow personnel. See Request Software Asset Management.

For the Software Asset Management (com.snc.software_asset_management) plugin and Software Asset Management Foundation (com.snc.sams) plugin features of Asset Management, see ITSM Software Asset Management.

Subscription Management

Platform feature – active by default.

System upgrades

Platform feature — active by default.

Table administration

Platform feature — active by default.

Task Communications Management

The Task Communications Management plugin (com.snc.task_communication_management) is not available for independent activation. Currently, the plugin is activated when you activate the Incident Communications Management plugin (com.snc.iam), the Incident Management - Major Incident Management plugin (com.snc.incident.mim), or Major Issue Management plugin (com.sn_majorissue_mgt).

Test Management 2.0

You can activate Test Management 2.0 (com.snc.sdlc.test_management) if you have an admin role.

Time Card Management

You can activate the Time card management (com.snc.time_card) plugin if you have the admin role.

Time Card also gets activated as part of the Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) plugin.

Timeline Visualization

Users with the admin role can activate the Timeline Visualization (com.snc.timeline_visualization) plugin. To use CIO roadmap with timeline visualization, you must activate the Project Portfolio Management (com.snc.financial_planning_pmo) plugin.

UI

Platform feature – active by default.

Vendor Risk Management

The GRC: Vendor Risk Management (com.sn_vdr_risk_asmt) plugin is available as a separate subscription.

Virtual Agent

To activate Virtual Agent, use the Virtual Agent (com.glide.cs.chatbot) plugin.

Vulnerability Response

Activate the Vulnerability Response (com.snc.vulnerability) plugin and configure it based on the needs of your organization using Setup Assistant. This plugin is available as a separate subscription.

Walk-up Experience

You can activate the Walk-up Experience plugin (com.snc.walkup) if you have the admin role. This plugin includes demo data.

Web services

External user REST API security is a platform feature that is active by default if the REST APIs - Explicit Roles (com.glide.explicit_roles) plugin is already active on that instance.

Inbound REST API rate limiting is a platform feature that is active by default.

Install incremental ODBC fixes does not require activation.

Support for custom request content types is a platform feature that is active by default.

Workflow

Platform feature — active by default.