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Password Reset release notes

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Password Reset release notes

ServiceNow® Password Reset product enhancements and updates in the London release.

The Password Reset application enables an end user to reset or change a password using a self-service process. Alternatively, your organization can implement a process that requires a service desk agent to reset passwords for end users.

London upgrade information

Platform feature – upgraded by default.
Note: The Password Reset application is not available during upgrade.

New in the London release

Specify the style sheet to apply to end-user pages
Specify a custom style sheet using the Style sheet to apply to end-user pages during the password reset process. property. The Identify, Verify, and Reset pages use the specified style sheet. The following image shows the Identify page:
Identify page uses the specified style sheet
History policy for local credential store
Select the Enforce history policy check box to ensure that users do not reuse passwords. For example, you might configure the history policy to not allow the user to reuse any of the previous 10 passwords.
History policy for Active Directory (AD) credential store

Select the Enforce history policy check box to enforce both of the following password reset policies:

  • History policy (password reuse): Active Directory domains can be configured to include a history policy that ensures that users do not reuse passwords. For example, the history policy might be configured to not allow the user to reuse any of the previous 10 passwords when resetting a password.
  • Maximum number of reset attempts: You can configure the maximum number of attempts to reset a password. A user who fails to reset the password (by failing password policies or the history policy) the specified number of times is blocked.
Send reminders to enroll for Password Reset
You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.
Redirect to the login page after password reset
You can specify the URL of the page that opens for users after they successfully reset their password — typically the login page. See the Post-reset URL property setting on the Details tab of the Password Reset Processes form.
Customize the UI for resetting passwords
You can specify UI macros that add a header or footer to the pages that end users work in while resetting a password (the Identify, Verify, and Reset pages).
Custom header and footer on password reset pages
The process of configuring client proxy settings is significantly simplified
You configure all proxy settings as registry keys. Download the installer and PDF user guide for Password Reset Windows Application version 4.0 from the Password Reset Windows Application [KB0542328] article in the HI Knowledge Base.

Changed in this release

Default security questions in all supported languages
The base system provides a large set of default questions in all supported languages. Questions are presented to each user in the language that the user requested during login. Creating a custom question in the English language is a one-step process. To create a custom question in a non-English language, you can use either of the following options:
  • Create a custom question in the non-English language.
  • Create a custom English-language question plus one or more translations of the question into other languages.
Installed with Password Reset
Tables, roles, business rules, scripts, and workflows have been added to the Password Reset application. Some items existed in earlier releases and are documented for the first time.
Enroll for the Password Reset program on a mobile device
End users can enroll for most Password Reset programs on a mobile device. You cannot use a mobile device to enroll for a Password Reset process that uses the Google Authenticator verification.
Security questions are presented randomly
For the Security Question verification process, questions are selected at random and are presented in random order.
McAfee disk encryption support in the Password Reset Windows Application
You can enable McAfee MDE 7.2 on a Windows desktop computer to support the Password Reset Windows Application. Download the installer and PDF user guide from the Password Reset Windows Application [KB0542328] article in the HI Knowledge Base.
User's preferred display language support in the Password Reset Windows Application
The Password Reset Windows Application supports the user's preferred display language. Download the installer and PDF user guide from the Password Reset Windows Application [KB0542328] article in the HI Knowledge Base.

Activation information

  • A simple version of the Password Reset application is active by default and includes example verifications. The base system enables connections only to the Local ServiceNow Instance credential store type. For details, see Credential stores for Password Reset.
  • To enable connections to Active Directory (AD) and Remote (SOAP) ServiceNow Instance credential store types, you must activate the Password Reset - Orchestration Add-on plugin. The plugin also activates the Password Reset Windows Application (com.glideapp.password_reset_desktop). No other components are installed. Orchestration is available as a separate subscription. See Activate the Password Reset - Orchestration Add-on plugin.
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