Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close
Home London Release Notes London release notes Browser support
  • Versions
  • Products

Contents

Browser support

SAVE AS PDF
Other

Browser support

Browser support varies for each version of the user interface (UI). Most major browsers are supported.

Some features have additional browser requirements, which are noted in the appropriate documentation.

Note: UI11 is no longer supported. All instances have been upgraded to UI15 or UI16.
Table 1. Browser support for each UI version
UI version Chrome support Firefox support Internet Explorer support Microsoft Edge support Safari support Tablet mobile browser Phone mobile browser*
UI16 Latest public release Latest public release of Firefox or Firefox ESR 11 and up
  • Edge mode is supported
 Latest public release 9.1 and up Supported Not supported
UI15 Latest public release Latest public release of Firefox or Firefox ESR 11 and up
  • Edge mode is supported
 Latest public release 9.1 and up Supported Not supported

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile browsers use the mobile UI.

Internet Explorer web browser notes

Important: Due to significant performance issues, ServiceNow recommends that customers utilize a modern browser for its products and migrate away from Internet Explorer 11. For more information, refer to KB0683275.
  • Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
  • In Jakarta and later, Internet Explorer versions prior to IE11 are no longer supported.
  • Compatibility mode is not supported.
  • Setting Security Mode to High (via Internet Options > Security tab) is not supported.

Safari web browser notes

  • There is a security issue in some versions of Safari. User credentials may be disclosed to an unexpected site via auto-fill. For more information, see the Apple security update.
  • Starting with Safari 9.1 and future versions of Safari, the leave page / stay on page pop-up message only displays once.

Firefox web browser notes

The iOS version of Firefox does not support ServiceNow Community or other Service Portal-based pages.

Exceptions to browser support

For information on product-specific browser requirements, refer to the Browser requirements for all London features and products.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.