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Assessments and Surveys release notes

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Assessments and Surveys release notes

ServiceNow® Assessments and Surveys product enhancements and updates in the London release.

New in the London release

Image of a question in the survey notification email
Use the Sample Metric field of a survey to include one of its metrics as an image in the email or invitation sent to a survey user. When the survey user clicks the image in the email or while previewing the HTML body, the entire survey is available to be taken.
User-defined parameter in a survey question
Use the Source Table field on a survey to specify a table whose field is used as a dynamic value for a question in a triggered survey.

Use the Source Field field for a metric to specify the source table field that appears as a dynamic value for the question in a triggered survey. When this field value is selected, a ${param} placeholder is added at the end of the question. You can move the placeholder to the relevant position.

When the survey instance or survey questions are generated, if the record table specified in the trigger condition matches the source table specified for the survey:
  • The question with the dynamic value is included in the survey instance.
  • The ${param} placeholder is replaced with the source field value.

This functionality is applicable in both the platform and survey designer.

Sentiment analysis for a survey
Use sentiment analysis to determine whether user responses for a survey are considered positive, negative, or neutral. You can only include string type questions for this analysis. The survey responses to these questions are sent to the third-party platforms for analysis through the specified connector configurations.
SentimentAnalyser API
Use the SentimentAnalyser API to perform sentiment analysis on a string value. To use this class in a scoped application, use the sn_nlp_sentiment namespace identifier.
Show Benchmarks and Create Improvement Initiative related links
Use the Show Benchmarks related link for surveys, assessments, and quizzes, to open the Benchmarks Dashboard that provides visibility into your key performance indicators (KPIs) and trends.
Note:
  • This related link is available only for users with the survey_admin, assessment_admin and survey_reader roles, which have the bm_viewer role.
  • You must opt in to Benchmarks to view the dashboard.
Use the Create Improvement Initiative related link for surveys and assessments to open the Improvement Initiative window. From this window, create an improvement initiative record that helps in improving the performance of the survey.
Note:
  • This related link is available only for users with the survey_admin and assessment_admin role.
  • Users with the survey_reader role can only view the created improvement initiative records.

The Improvement Initiatives related list displays the improvement initiatives. This list is available only when there is at least one improvement initiative record.

One Click survey

Select the One Click Survey check box to enable a One Click survey in Service Portal. This check box can be selected if the Pagination setting for Service Portal view is set to None. A One Click survey has no introduction page in Service Portal.

A kiosk survey is a One Click survey with only one question of any of the following types:
  • Image Scale
  • Choice
  • Likert Scale
  • Numeric Scale
  • Yes/No

This functionality can be enabled in both the platform and survey designer.

Net promoter score survey results in the survey scorecard
Use the question results in the survey scorecard, for net promoter score (NPS) template questions added to a survey, to display the aggregated NPS score with promoters, detractors, and passives.
Public access of a survey from the survey designer configuration form
Use the Public Survey field to enable public access to the survey.

Use the Survey Publish URL field to view the survey URL that can be shared with users.

Copy UI action in survey designer and quiz designer
Point to the menu icon on the header bar in a survey designer and click Copy Survey to copy a survey.

Point to the menu icon on the header bar in a quiz designer and click Copy Survey to copy a survey.

Scope impact when editing a survey, assessment, or quiz
Edit a survey, assessment, or quiz that is in the same application scope of your current session.
Note: When you start editing a survey of the same scope, and then change the session scope in a different tab, you cannot edit the survey further.
UI action to migrate to New Survey Management
Select a legacy survey by navigating to Survey > Legacy Surveys > Masters, and click the Migrate to New Survey Management UI action in the title bar to migrate a legacy survey.

Changed in this release

Renamed the Migrate to Assessment related link
The Migrate to Assessment related link for legacy surveys is renamed as Migrate to New Survey Management.
Save functionality on a Survey Designer configuration form
Click Save to save the current survey without changing its state.

Activation information

Platform feature – active by default.

Activate the Continual Improvement Management plugin (com.sn_cim) to enable the Create Improvement Initiative related link for surveys and assessments.

Activate the Sentiment Analysis (com.snc.sentiment_analysis) plugin to enable the following modules:
  • Sentiment Analysis > Sentiment Connector Configurations: Contains the connector configurations for sentiment analysis.
  • Sentiment Analysis > Sentiment Analysis Properties: Contains the customization properties for the Sentiment Analysis module.
  • Survey > Question Sentiment Results: Contains the sentiment analysis results for surveys.
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