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Accessibility release notes

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Accessibility release notes

ServiceNow® platform accessibility enhancements and updates in the London release.

Accessibility has been improved throughout the platform in congruence with WCAG 2.0 level A standards to make the system more perceivable, operable, and understandable to all users. Changes to accessibility that are feature-specific can be found in the documentation for that feature.

New in the London release

Enable accessible tooltips
Enable accessible tooltips on a form. When accessible tooltips are enabled, a tooltip icon appears next to fields on a form. When focus is on the icon, a tooltip appears describing the field and whether or not it is mandatory.
Your users can enable this option from the General tab of the system settings menu. You can also enable this preference for your users by navigating to User Administration > User Preferences and searching for the preference glide.ui.accessibility.accessible.tooltips preference. Accessibility must be enabled for this user preference to apply.
Slushbucket multi-select
Select multiple items in a slushbucket by pressing the spacebar to select each item. Use the arrow keys or the Tab key to navigate to the Add button to move items from one list to another.
Open Card Details button on task cards
View more card details in a task board by using the Tab key to navigate to the Open Card Details button.
Configure a Windows 64-bit host to use 32-bit NVDA with Java applications
The NVDA Assistive Technology screen reader is a 32-bit application that, when the Java Access bridge has been enabled, reads aloud Java applications built to support accessibility. If you encounter a problem using NVDA to access Java applications on a 64-bit Windows host, you must configure the Java Access bridge.

Changed in this release

Keyboard accessibility improvements
In live feed, use the Tab key to navigate to an avatar then press Enter to open the avatar popover. Use the Tab key to navigate through the popover and select additional elements.

Activation information

Enable accessibility from the system settings option. For more information on system settings, see System settings for the UI.
Enable accessibility mode
Use the Tab key to navigate to every item on a page. Accessibility mode also enables the option to skip to different places on a page. Your users can enable this option individually on the General tab of the system settings menu. You can also enable this preference for your users by navigating to User Administration > User Preferences and searching for the preference glide.ui.accessibility.

Browser requirements

Some keyboard shortcuts are browser-specific. See your specific browser documentation for more information.

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