Home London Release Notes London release notes Available patches and hotfixes London Patch 7

London Patch 7

The London Patch 7 release contains problem fixes.

London Patch 7 was released on April 4, 2019.: Build date: 04-02-2019_1803; Build tag: glide-london-06-27-2018__patch7-03-13-2019

Important: For more information about how to upgrade an instance, see Upgrade to London.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in London: Benchmarks, Security Threat Intelligence, Sightings Search, and Trusted Security Circles.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

London Patch 7 includes 75 PRBs fixed in various problem categories. The chart below shows the top 10 problem categories.

Fixed issues grouped by problem categories bar chart — Figure 1. Top 10 problem categories

Security-related fixes

London Patch 7 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in London Patch 7, refer to KB0723019.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Instance Automation PRB1290818	The clone reEncryption operation fails	After a clone, Safenet is unable to re-encrypt when the table is sys_encryption_context, the column is encryption_key, and the name is "Encrypted Export Attachment" because the field has a read-only sys_policy.
Outbound Messaging PRB1305586 KB0714559	Instance threads can get blocked while sleeping, and schedulers can get overloaded due to RESTMessageV2 and SOAPMessageV2 API issues	While waiting for a result, the APIs will actually sleep() a precious instance thread, blocking that thread from being used by anything else during the waiting time. This blockage causes backlogs and even thread exhaustion in scheduler workers, event processing, and semaphores. For information on best practices for RESTMessageV2 and SOAPMessageV2, refer to KB0716391.	Refer to the listed KB article for details.
Reporting PRB1303294 KB0724290	When users export a PDF with a two-level group by or trend with group by the secondary tables and display grid enabled, the display grid is displaying JSON object rather than plain strings		Create a report, and trend by with group by and display grid enabled. Save. Export the PDF. Look at the display grid in the PDF export. JSON objects are serialized in the sub-tables column.
Service Catalog PRB1309689	Variables not cascading in Service Portal

All other fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1315444	The content of an HTML field shows HTML tags after the field changes in the activity stream	When an HTML field is added in the form and the activity stream, if the field changes, the content shows in the activity stream including HTML tags with High Security not active.	Set the sys_properties glide.ui.escape_text to false if you have High Security activated. Follow this with a cache.do. Go to the incident form (incident.do). Use Configure > Form Layout to add an HTML field called Test HTML, and repeat this for the Translated HTML field. Open the incident.do form again and create an incident with a blank value on the new Test HTML field. Open the newly created record, and go to the activity section. Click the filter icon. Scroll down and click the 'Configure available fields' link. Add the Test HTML field in the slushbucket. Go back to the incident.do form and change the value in the Test HTML field to `Hello World`. Save the record. In the activity stream, '<p>Hello World</p>' is shown.
Agile Development PRB1292508	The story form displays different sizes when it is opened	The story form is not consistent in size when it is opened from the task_planning_board.
Application Installation Engine PRB1291282	Issue with the uninstallation of the app 'Task SLA Premium KPIs Content Pack'	After users install the custom app 'Task SLA Premium KPIs Content Pack', they cannot uninstall the app successfully.
Appsec – Platform Dev PRB1326356	The Instance Security Dashboard (PA) does not accurately display the compliance	Compliance properties are not updated to the compliant state even after the plugin activation.
Asset Management PRB1326405	A duplicate model category record is created when an instance has already had one		Log in to an instance with a user that has both the category_manager role and the cmdb_read role. Create a model category in the model_category, for example, 'Accessory/cmdb_ci_acc/[empty]'. Delete any other existing 'Accessory' records if they exist. Upgrade the instance. A duplicate record with the same value 'Accessory/cmdb_ci_acc/[empty]' is created by a system or admin user. However, it should not be created because it is the same as the user-created one.
Change Management PRB1325661	ZBoot issue with the ScriptableCABForm class	During zBoot, errors are logged when the ScriptableCABForm class is initiated.
Chat PRB1328245	Issue with the screen reader functionality	This may affect screen reader users. The screen reader does not complete reading the previous message before it starts to read new messages. It also repeats some messages, which may cause confusions to users.
Cloud Management Application PRB1312509	Users experience performance issues when loading the Cloud Admin Portal landing page	Due to performance issues with the Cloud Admin Portal landing page, the information related to cost (current month and cost by provider) will be loaded on demand.
Cloud Management Application PRB1326436	The base instance widgets have unnecessary dotwalks	Some widgets in the base instance have unnecessary dotwalks, which might cause performance issues.
Configuration Management Database (CMDB) PRB1321753	The identification engine should check if an instance is TPP or not before using the sys_class_path in queries	The identification engine uses the sys_class_path when querying for relationships, which may cause issues in non-TPP instances. Therefore, the identification engine should check if an instance is TPP or not before using the sys_class_path in queries.
Customer Service Management PRB1326957	Users with CSM roles have restricted access to any CSM extended tables
Delegated Development PRB1319914 KB0727863	For users with the delegated_developer role, they can only see 'undefined' instead of the available update sets in the update set picker		Refer to the listed KB article for details.
Discovery PRB1309396	Issues with the event queue performance due to slow discovery.device.complete events
Discovery PRB1316422	Network adapter/IP address records get deleted in devices with multiple NIC's with the same MAC address
Discovery PRB1327270	The reconciliation code has been updated to prevent duplicate IP addresses from being inserted in the cmdb_cI_ip_address	CIs with the same serial number under the same schedule have been discovered. Therefore, the reconciliation code has been updated to prevent duplicate IP addresses from being inserted in the cmdb_cI_ip_address.
Edge Encryption PRB1326353	The sys_encryption_key_ configuration does not extend the sys_metadata due to an issue with the fix script	Upon upgrade, the fix script does not work if the sys_encryption_key_configuration is not re-parented to have the sys_metadata as the parent in prior upgrades.
Edge Encryption PRB1327874	When users encrypt journal type fields, the decrypted text appears as one line without the proper new line formatting		Install the Edge Encryption plugin. Configure and connect the Edge Encryption proxy to the instance. Create an Encryption configuration on a journal field, for example, the work_notes in the incident. Open the incident record, and inside the work_notes of the form, type 'line1' and press the Enter key. Then type 'line2' and press the Enter key, and type 'line3' and press the Enter key. Submit. Open the incident record again, the work_notes appears as a single line 'line1line2line3'.
Event Management PRB1314397	Issues with the NodeInfoCache	The NodeInfoCache flushes too often due to pairing with sys_cluster_state. It also issues expensive queries since the GlideRecord brings back massive iostats and xmlstats fields.
Forms and Fields PRB1238094 KB0696735	'Maximum emails exceeded' messages are shown after navigating away from the relevant record	If a record contains more emails than the max_entries limit set to the Activity Formatter, users will see a 'Maximum emails exceeded' message. If users stay on the record for a period of time, and navigate away, they will see a duplicate 'Maximum emails exceeded' message.	Refer to the listed KB article for details.
Forms and Fields PRB1321004 KB0727168	When the com.glide.attachment.max_size property is empty, the file limit for upload becomes 1K		Open any sc_cat_item_producer record. On the form, scroll down to the 'Images (desktop view)' section and click Click to add.... Add any .png file that is bigger than 1K and click OK. The following system error message pops up: '<filename> is 3K. The maximum file size is 1K'. The <filename> varies depending on what file is selected. The 3K file size is the file size used in the test.
Forms and Fields PRB1322084 KB0723461	The grey mandatory asterisk does not display next to a filled mandatory field when the UI policy is applied	After users fill in a mandatory field, the grey asterisk does not display when the UI policy is applied.	Refer to the listed KB article for details.
Forms and Fields PRB830143 KB0743844	Images cannot be replaced, previewed, resized, or updated properly	The Insert/Modify dialog is used by TinyMCE with HTML/WIKI text fields. The dialog does not replace, preview, resize, or update images properly. Console errors are generated when updating an existing image.	Create and open a KB article. In TinyMCE, click Insert/edit image. Select Type = Image Library. Select an image from the library and attach. Return to the record, select the image you added via Image Library in previous steps. Click Insert/edit. The Size is editable, but the save button is greyed out. Select a new image from the magnifying glass. Preview updates to a new image, but the size is updated incorrectly. An error is thrown: Uncaught TypeError: Cannot set property 'value' of null.
Governance, Risk and Compliance PRB1297082	All controls default to non-compliant regardless of responses in attestation	When using a choice control in the 'attestation' type, all controls which use that type are defaulting to non-compliance even if the correct answer is selected.
Governance, Risk and Compliance PRB1326783	Questionnaire designers are slow when a large number of questions are loaded	This issue happens in Chrome, IE, and Firefox.	Open the JavaScript Console panel in Chrome. Select the Verbose option to change the message type from 'Default levels' to 'All levels'. Open the form designer on any incident record. Open the config dialog of a choice type field. It has the choice drag-and-drop list at the bottom. In the Console, messages such as "[Violation] Added non-passive event listener to a scroll-blocking 'touchmove' event" appear.
Guided Tours PRB1323151	The guided tour does not translate the steps even though the sys_ui_message table does contain the translated text
HTML Editor PRB1252384 KB0695227	In the Edge browser, users cannot paste text from Microsoft Office products into the TinyMCE HTML editor		Refer to the listed KB article for details.
Human Resources PRB1274476 KB0690083	HR users cannot edit the Assignment Group field in the HR case list view		Refer to the listed KB article for details.
Human Resources Service Management PRB1254233	When setting 'Elevated Privilege' to true on a role, the role does not work	Before the users elevate the sn_hr_core.admin role, they can see the fields with this role. However, when they elevate the role, they cannot see the same fields.
Human Resources Service Management PRB1295228	The 'Transfer Case' function does not populate certain fields from the service template
Human Resources Service Management PRB1309387	The HR criteria column does not show any results when it has a condition on tables such as sn_hr_le_case	In the HR Bulk Case Creation, the HR criteria column does not show any results when it has a condition on tables such as sn_hr_le_case. However, it should show all criteria in the drop-down list for selection independent of the tables it is related to.
Human Resources Service Management PRB1315495	The Sign Document button does not add the signature to the HR PDF template for specific PDF files
Human Resources Service Management PRB1325896	Issue with the Service Portal homepage	When 'Human Resources Scoped App: Service Portal' is activated, an error message is displayed on the default Service Portal: "Read operation on table 'sn_hr_core_case' from scope 'Global' was denied."
Human Resources Service Management PRB1330028	The HR skill from the template is not applied to the transferred case		Create a case that contains a skill. Click the Transfer Case UI action. Select a new service that should receive a skill via the template associated with the service. Click OK. The new case that is created from the transfer still contains the skill from the old case. However, it should contain the skill that is assigned via the template on the HR service.
Import / Export PRB1317657	An issue with the JDBC probe after the upgrade	The SQL code (such as 'TO_TIMESTAMP') is no longer allowed in the JDBCProbe INSERT and UPDATE parameters.
Knowledge Management PRB1324807	Users experience slowness when loading the V3 Knowledge search/browse page	When users have a large number of hierarchical categories, it takes a long time to load the V3 Knowledge search/ browse page.
Lists PRB1282493 KB0721365	Warnings in instance logs: org.mozilla.javascript. EcmaError: "i" is not defined.		Log in to an instance as the administrator. Navigate to logs. The repeated log messages are seen: org.mozilla.javascript.EcmaError: "i" is not defined. Caused by error in sys_ui_context_menu.5333d89053301300edf6296906dc3483 at line 10.
MID Server PRB1306945	The used memory is not released after each run of patterns that execute data parsing steps
MID Server PRB1323398	In a domain separated environment, the MID Server selector with the override API does not return the MID Server in the right domain	In a domain separated environment, the MID Server selector sometimes returns the sys_id of the MID Server in a domain that is different from the domain of the caller.
NotifyNow PRB1325849	A new AMD parameter is needed for the Notifiy-Twilio	The parameter that the Notify-Twilio sends for machine detection needs to be updated because Twilio released a new AMD parameter.
Operational Intelligence PRB1327807	The licensing script needs to be updated to only count node CIs
Patterns PRB1315002	Discovery fails to link Windows to AWS/EC2 objects	Support needs to be added in the pattern 'Cloud - AWS' to check for SMBIOSBIOSVersion.
Persistence PRB1272663	The OrderByLimit optimization is skipped, causing a long query time	The OrderByLimit optimization is skipped, which causes a long loading time on the change_request list.
Persistence PRB1297880	When users use an update set to edit the field label on a parent table, the changes are not synced to the child table	When an update set is used to update the field label of a column on the 'cmdb_ci' table, the updated field label is not synced to the child table even though the field label has not been customized in the child table.
Persistence PRB1325218	The chunk delete rollback sequence table on RollbackReaper	RollbackReaper, which periodically cleans up old rollback recorded records, will use chunk delete to prevent the long running single delete SQL statement.
Platform Runtime Operations PRB1322441	The Service Mapping license usage (compliance) query is changed to run daily instead of monthly	The Service Mapping license usage (compliance) query is changed to run daily instead of monthly for the accurate reporting of the license entitlement usage (compliance).
Project Management PRB1315254	In the Planning Console, the value entered in the Planned Effort column is not displayed until users save the record		Add the Planned Effort column as a new column to the default Project Planning Console. Open the Planning Console in any project. Add the Planned Effort column to view. Enter a value in the Planned Effort column. The value is not displayed in the column. Click Save. The value appears in the Planned Effort column. It first shows the value in days rather than hours. However, when you edit it and reload the console, it shows the value in hours.
Project Management PRB1316992	Project tasks created from Microsoft project import have an incorrect Active field value	The status of PPM imported tasks is 'Closed Complete', but the Active field value is 'true'.
Project Management PRB1317235	When creating relations, the engine preference handlers are not called	After creating the link between two project tasks through the drag and drop functionality from the planning console, the dependent task does not change the date based on engine preferences.
Project Management PRB1318897	Only milestones are shown when a project is expanded in the Timeline view	The Timeline view does not allow users to look at tasks under the project. It only shows milestones and key milestones.	Create a new Investment view. Click the Timeline tab. A list of projects displays. Click the '>' icon next to any project name to expand. Only milestones and key milestones are shown.
Project Management PRB1326144	The project import fails with the HTTP status 401 error		Navigate to pm_project.list in any Madrid instance. Create a project P1 and add two tasks T1 and T2. Export the created project as an MS project. A .mpp file is generated. Delete the task T1 and re-add on to the project. T1 sys_id would be altered. Import the .mpp file that is generated in Step 3 on to the project using 'Import Using MS Project'. The error is visible with an 'X' at the top of the project page.
Project Portfolio Management PRB1324922	In the ITBM Investment Portal, the Financials tab does not display data for portfolios	When the cost plan records do not have mandatory start/end fiscal periods, the Financials tab in the Investment Portal fails to show data.
Reporting PRB1248438 KB0692474	The report does not load and the message 'Loading report' is displayed		Create a bar chart with the table incident and the following values: Group by: Active Stack by: Active In the Style tab, check the Display datalabels check box. Create a dataset, bar chart with the table incident and save. The report never loads and the message 'Loading report...' is displayed. The following console error also appears: "Uncaught TypeError: Cannot read property 'dataLabels' of undefined".
Reporting PRB1303267	The column and trend charts fail to load when users choose any time field under Group by and set Display data labels to on		Create a column report on any table which has the Duration field, for example, incident. Under Group by, select Duration. Navigate to the Style tab and check Display data labels. Click Save or Run. No chart is loaded.
Reporting PRB1306155 KB0715911	The report widget shows 'Loading report...' and does not load reports if 'Show Chart title' is selected as 'Always'		Refer to the listed KB article for details.
Reporting PRB1314783	The on-click behavior does not work on the single score report outside of the Report Designer
Resource Management PRB1306543	Issues with the allocation workbench under the Resource Management module
Resource Management PRB1322030	Double entries are created after the upgrade	After the upgrade, duplicate aggregate records are created when the Update Resource Aggregates UI action is clicked.
Service Catalog: Service Portal Widgets PRB1297159 KB0724469	The system property glide.sc.enhance.labels does not work with lookup multiple choice variables in Service Portal		Log in to a pre-Madrid instance. Open the catalog item 'Apple iPhone 5' from sc_cat_item.list. Create a variable as follows: Type: Lookup multiple Choice Question: Any string Name: Any string Lookup from table: question Lookup value field: Value Lookup label field(s): text Lookup price field: price Lookup recurring price field: Recurring price Reference qualifier: questionSTARTSWITHStorage Open the new catalog item in the standard platform and notice the following: Pricing information is appended to the questions choices of the variable you entered. Pricing information is appended to the question choices of the Storage variable (the last dropdown field of the page). Open the same catalog item in Service Portal and notice the following: Pricing information is appended to the questions choices of the variable you entered. Pricing information is appended to the question choices of the Storage variable (the last dropdown field of the page). Navigate to system properties and set the system property glide.sc.enhance.labels to false. Open the catalog item in the platform and notice the following: Pricing information is hidden in the questions choices of the variable you entered. Pricing information is hidden in the question choices of the Storage variable (the last dropdown field of the page). Open the same catalog item in Service Portal and notice the following: Pricing information is not hidden in the questions choices of the variable you entered. Pricing information is not hidden in the question choices of the Storage variable (the last dropdown field of the page).
Service Catalog: Service Portal Widgets PRB1306969	The price does not display in Service Portal	When users try to get the price from a variable that uses a reference qualifier and is selected based on other variable(s) selection, the price does not appear above the Order Now button.
Service Mapping PRB1326981	The Layer 2 algorithm does not filter absent IPs and takes a long time to complete
Service Portal PRB1288882 KB0693148	In the non-English language view, error messages are displayed when users use the Typeahead Search widget in Service Portal		Refer to the listed KB article for details.
Service Portal PRB1316022	If the mandatory Reference field and the mandatory date time field are used together in a catalog item, the mandatory validation is activated on the date time field once the Reference field is accessed
Table Rotation/Extension PRB1306915	The gateway rotated table does not work with GlideRecord.update()		Run a transaction (load a list). Check the transaction in the syslog_transaction table. Expected behavior: The following fields are populated: client_network_time, ui_policy_time, etc. Actual behavior: The fields mentioned above are always null.
Time Card Management PRB1297889	Unable to identify the task types in the Time Sheet Portal		Navigate to the Time Sheet Portal. Add the time card for different types of tasks, for example, Incident, Project and Project task. Check the tasks in the time card in the grid. Users are unable to differentiate the task types. Only the short description of the tasks is displayed.
Time Card Management PRB1320029 KB0727724	The Time Sheet portal shows the calendar at the bottom when users use Windows OS	When users use Windows OS, the Time Sheet portal shows the calendar at the bottom left corner of the page.	Log in to an instance using Chrome in Windows 10 OS. Install the Time Card Management plugin. Log out and then log in as a user with the timecard_user role. Go to Time Sheets > Time Sheet Portal. Scroll the page down to the bottom. Expected behavior: The open calendar should not be visible at the bottom left corner of the page. Actual behavior: The calendar is open and visible at the bottom left corner of the page.
VA-Conversation Server PRB1296738	Issue with the loading time of the Virtual Agent chat window
Virtual Agent Platform PRB1322700	Issue with the date selection in the Virtual Agent calendar widget	In IE11, when users select an end date in a Virtual Agent conversation, a random date would be selected instead of the correct date that the users chose.
Visual Task Boards PRB1305579	The SAFe board shows a large white block when users click the label again		Log in as the test manager. Go to Scaled Agile Framework SAFe > SAFe Board. Add the task in any lane. Click the label icon on the top right corner. Enable the label and click the 'x' icon to close the label list. Click the label icon again. A large white block is displayed besides the list of labels.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

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Release version

London Patch 7

The London Patch 7 release contains problem fixes.

London Patch 7 was released on April 4, 2019.: Build date: 04-02-2019_1803; Build tag: glide-london-06-27-2018__patch7-03-13-2019

Important: For more information about how to upgrade an instance, see Upgrade to London.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in London: Benchmarks, Security Threat Intelligence, Sightings Search, and Trusted Security Circles.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

London Patch 7 includes 75 PRBs fixed in various problem categories. The chart below shows the top 10 problem categories.

Security-related fixes

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Instance Automation PRB1290818	The clone reEncryption operation fails	After a clone, Safenet is unable to re-encrypt when the table is sys_encryption_context, the column is encryption_key, and the name is "Encrypted Export Attachment" because the field has a read-only sys_policy.
Outbound Messaging PRB1305586 KB0714559	Instance threads can get blocked while sleeping, and schedulers can get overloaded due to RESTMessageV2 and SOAPMessageV2 API issues	While waiting for a result, the APIs will actually sleep() a precious instance thread, blocking that thread from being used by anything else during the waiting time. This blockage causes backlogs and even thread exhaustion in scheduler workers, event processing, and semaphores. For information on best practices for RESTMessageV2 and SOAPMessageV2, refer to KB0716391.	Refer to the listed KB article for details.
Reporting PRB1303294 KB0724290	When users export a PDF with a two-level group by or trend with group by the secondary tables and display grid enabled, the display grid is displaying JSON object rather than plain strings		Create a report, and trend by with group by and display grid enabled. Save. Export the PDF. Look at the display grid in the PDF export. JSON objects are serialized in the sub-tables column.
Service Catalog PRB1309689	Variables not cascading in Service Portal

All other fixes


Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1315444	The content of an HTML field shows HTML tags after the field changes in the activity stream	When an HTML field is added in the form and the activity stream, if the field changes, the content shows in the activity stream including HTML tags with High Security not active.	Set the sys_properties glide.ui.escape_text to false if you have High Security activated. Follow this with a cache.do. Go to the incident form (incident.do). Use Configure > Form Layout to add an HTML field called Test HTML, and repeat this for the Translated HTML field. Open the incident.do form again and create an incident with a blank value on the new Test HTML field. Open the newly created record, and go to the activity section. Click the filter icon. Scroll down and click the 'Configure available fields' link. Add the Test HTML field in the slushbucket. Go back to the incident.do form and change the value in the Test HTML field to `Hello World`. Save the record. In the activity stream, '<p>Hello World</p>' is shown.
Agile Development PRB1292508	The story form displays different sizes when it is opened	The story form is not consistent in size when it is opened from the task_planning_board.
Application Installation Engine PRB1291282	Issue with the uninstallation of the app 'Task SLA Premium KPIs Content Pack'	After users install the custom app 'Task SLA Premium KPIs Content Pack', they cannot uninstall the app successfully.
Appsec – Platform Dev PRB1326356	The Instance Security Dashboard (PA) does not accurately display the compliance	Compliance properties are not updated to the compliant state even after the plugin activation.
Asset Management PRB1326405	A duplicate model category record is created when an instance has already had one		Log in to an instance with a user that has both the category_manager role and the cmdb_read role. Create a model category in the model_category, for example, 'Accessory/cmdb_ci_acc/[empty]'. Delete any other existing 'Accessory' records if they exist. Upgrade the instance. A duplicate record with the same value 'Accessory/cmdb_ci_acc/[empty]' is created by a system or admin user. However, it should not be created because it is the same as the user-created one.
Change Management PRB1325661	ZBoot issue with the ScriptableCABForm class	During zBoot, errors are logged when the ScriptableCABForm class is initiated.
Chat PRB1328245	Issue with the screen reader functionality	This may affect screen reader users. The screen reader does not complete reading the previous message before it starts to read new messages. It also repeats some messages, which may cause confusions to users.
Cloud Management Application PRB1312509	Users experience performance issues when loading the Cloud Admin Portal landing page	Due to performance issues with the Cloud Admin Portal landing page, the information related to cost (current month and cost by provider) will be loaded on demand.
Cloud Management Application PRB1326436	The base instance widgets have unnecessary dotwalks	Some widgets in the base instance have unnecessary dotwalks, which might cause performance issues.
Configuration Management Database (CMDB) PRB1321753	The identification engine should check if an instance is TPP or not before using the sys_class_path in queries	The identification engine uses the sys_class_path when querying for relationships, which may cause issues in non-TPP instances. Therefore, the identification engine should check if an instance is TPP or not before using the sys_class_path in queries.
Customer Service Management PRB1326957	Users with CSM roles have restricted access to any CSM extended tables
Delegated Development PRB1319914 KB0727863	For users with the delegated_developer role, they can only see 'undefined' instead of the available update sets in the update set picker		Refer to the listed KB article for details.
Discovery PRB1309396	Issues with the event queue performance due to slow discovery.device.complete events
Discovery PRB1316422	Network adapter/IP address records get deleted in devices with multiple NIC's with the same MAC address
Discovery PRB1327270	The reconciliation code has been updated to prevent duplicate IP addresses from being inserted in the cmdb_cI_ip_address	CIs with the same serial number under the same schedule have been discovered. Therefore, the reconciliation code has been updated to prevent duplicate IP addresses from being inserted in the cmdb_cI_ip_address.
Edge Encryption PRB1326353	The sys_encryption_key_ configuration does not extend the sys_metadata due to an issue with the fix script	Upon upgrade, the fix script does not work if the sys_encryption_key_configuration is not re-parented to have the sys_metadata as the parent in prior upgrades.
Edge Encryption PRB1327874	When users encrypt journal type fields, the decrypted text appears as one line without the proper new line formatting		Install the Edge Encryption plugin. Configure and connect the Edge Encryption proxy to the instance. Create an Encryption configuration on a journal field, for example, the work_notes in the incident. Open the incident record, and inside the work_notes of the form, type 'line1' and press the Enter key. Then type 'line2' and press the Enter key, and type 'line3' and press the Enter key. Submit. Open the incident record again, the work_notes appears as a single line 'line1line2line3'.
Event Management PRB1314397	Issues with the NodeInfoCache	The NodeInfoCache flushes too often due to pairing with sys_cluster_state. It also issues expensive queries since the GlideRecord brings back massive iostats and xmlstats fields.
Forms and Fields PRB1238094 KB0696735	'Maximum emails exceeded' messages are shown after navigating away from the relevant record	If a record contains more emails than the max_entries limit set to the Activity Formatter, users will see a 'Maximum emails exceeded' message. If users stay on the record for a period of time, and navigate away, they will see a duplicate 'Maximum emails exceeded' message.	Refer to the listed KB article for details.
Forms and Fields PRB1321004 KB0727168	When the com.glide.attachment.max_size property is empty, the file limit for upload becomes 1K		Open any sc_cat_item_producer record. On the form, scroll down to the 'Images (desktop view)' section and click Click to add.... Add any .png file that is bigger than 1K and click OK. The following system error message pops up: '<filename> is 3K. The maximum file size is 1K'. The <filename> varies depending on what file is selected. The 3K file size is the file size used in the test.
Forms and Fields PRB1322084 KB0723461	The grey mandatory asterisk does not display next to a filled mandatory field when the UI policy is applied	After users fill in a mandatory field, the grey asterisk does not display when the UI policy is applied.	Refer to the listed KB article for details.
Forms and Fields PRB830143 KB0743844	Images cannot be replaced, previewed, resized, or updated properly	The Insert/Modify dialog is used by TinyMCE with HTML/WIKI text fields. The dialog does not replace, preview, resize, or update images properly. Console errors are generated when updating an existing image.	Create and open a KB article. In TinyMCE, click Insert/edit image. Select Type = Image Library. Select an image from the library and attach. Return to the record, select the image you added via Image Library in previous steps. Click Insert/edit. The Size is editable, but the save button is greyed out. Select a new image from the magnifying glass. Preview updates to a new image, but the size is updated incorrectly. An error is thrown: Uncaught TypeError: Cannot set property 'value' of null.
Governance, Risk and Compliance PRB1297082	All controls default to non-compliant regardless of responses in attestation	When using a choice control in the 'attestation' type, all controls which use that type are defaulting to non-compliance even if the correct answer is selected.
Governance, Risk and Compliance PRB1326783	Questionnaire designers are slow when a large number of questions are loaded	This issue happens in Chrome, IE, and Firefox.	Open the JavaScript Console panel in Chrome. Select the Verbose option to change the message type from 'Default levels' to 'All levels'. Open the form designer on any incident record. Open the config dialog of a choice type field. It has the choice drag-and-drop list at the bottom. In the Console, messages such as "[Violation] Added non-passive event listener to a scroll-blocking 'touchmove' event" appear.
Guided Tours PRB1323151	The guided tour does not translate the steps even though the sys_ui_message table does contain the translated text
HTML Editor PRB1252384 KB0695227	In the Edge browser, users cannot paste text from Microsoft Office products into the TinyMCE HTML editor		Refer to the listed KB article for details.
Human Resources PRB1274476 KB0690083	HR users cannot edit the Assignment Group field in the HR case list view		Refer to the listed KB article for details.
Human Resources Service Management PRB1254233	When setting 'Elevated Privilege' to true on a role, the role does not work	Before the users elevate the sn_hr_core.admin role, they can see the fields with this role. However, when they elevate the role, they cannot see the same fields.
Human Resources Service Management PRB1295228	The 'Transfer Case' function does not populate certain fields from the service template
Human Resources Service Management PRB1309387	The HR criteria column does not show any results when it has a condition on tables such as sn_hr_le_case	In the HR Bulk Case Creation, the HR criteria column does not show any results when it has a condition on tables such as sn_hr_le_case. However, it should show all criteria in the drop-down list for selection independent of the tables it is related to.
Human Resources Service Management PRB1315495	The Sign Document button does not add the signature to the HR PDF template for specific PDF files
Human Resources Service Management PRB1325896	Issue with the Service Portal homepage	When 'Human Resources Scoped App: Service Portal' is activated, an error message is displayed on the default Service Portal: "Read operation on table 'sn_hr_core_case' from scope 'Global' was denied."
Human Resources Service Management PRB1330028	The HR skill from the template is not applied to the transferred case		Create a case that contains a skill. Click the Transfer Case UI action. Select a new service that should receive a skill via the template associated with the service. Click OK. The new case that is created from the transfer still contains the skill from the old case. However, it should contain the skill that is assigned via the template on the HR service.
Import / Export PRB1317657	An issue with the JDBC probe after the upgrade	The SQL code (such as 'TO_TIMESTAMP') is no longer allowed in the JDBCProbe INSERT and UPDATE parameters.
Knowledge Management PRB1324807	Users experience slowness when loading the V3 Knowledge search/browse page	When users have a large number of hierarchical categories, it takes a long time to load the V3 Knowledge search/ browse page.
Lists PRB1282493 KB0721365	Warnings in instance logs: org.mozilla.javascript. EcmaError: "i" is not defined.		Log in to an instance as the administrator. Navigate to logs. The repeated log messages are seen: org.mozilla.javascript.EcmaError: "i" is not defined. Caused by error in sys_ui_context_menu.5333d89053301300edf6296906dc3483 at line 10.
MID Server PRB1306945	The used memory is not released after each run of patterns that execute data parsing steps
MID Server PRB1323398	In a domain separated environment, the MID Server selector with the override API does not return the MID Server in the right domain	In a domain separated environment, the MID Server selector sometimes returns the sys_id of the MID Server in a domain that is different from the domain of the caller.
NotifyNow PRB1325849	A new AMD parameter is needed for the Notifiy-Twilio	The parameter that the Notify-Twilio sends for machine detection needs to be updated because Twilio released a new AMD parameter.
Operational Intelligence PRB1327807	The licensing script needs to be updated to only count node CIs
Patterns PRB1315002	Discovery fails to link Windows to AWS/EC2 objects	Support needs to be added in the pattern 'Cloud - AWS' to check for SMBIOSBIOSVersion.
Persistence PRB1272663	The OrderByLimit optimization is skipped, causing a long query time	The OrderByLimit optimization is skipped, which causes a long loading time on the change_request list.
Persistence PRB1297880	When users use an update set to edit the field label on a parent table, the changes are not synced to the child table	When an update set is used to update the field label of a column on the 'cmdb_ci' table, the updated field label is not synced to the child table even though the field label has not been customized in the child table.
Persistence PRB1325218	The chunk delete rollback sequence table on RollbackReaper	RollbackReaper, which periodically cleans up old rollback recorded records, will use chunk delete to prevent the long running single delete SQL statement.
Platform Runtime Operations PRB1322441	The Service Mapping license usage (compliance) query is changed to run daily instead of monthly	The Service Mapping license usage (compliance) query is changed to run daily instead of monthly for the accurate reporting of the license entitlement usage (compliance).
Project Management PRB1315254	In the Planning Console, the value entered in the Planned Effort column is not displayed until users save the record		Add the Planned Effort column as a new column to the default Project Planning Console. Open the Planning Console in any project. Add the Planned Effort column to view. Enter a value in the Planned Effort column. The value is not displayed in the column. Click Save. The value appears in the Planned Effort column. It first shows the value in days rather than hours. However, when you edit it and reload the console, it shows the value in hours.
Project Management PRB1316992	Project tasks created from Microsoft project import have an incorrect Active field value	The status of PPM imported tasks is 'Closed Complete', but the Active field value is 'true'.
Project Management PRB1317235	When creating relations, the engine preference handlers are not called	After creating the link between two project tasks through the drag and drop functionality from the planning console, the dependent task does not change the date based on engine preferences.
Project Management PRB1318897	Only milestones are shown when a project is expanded in the Timeline view	The Timeline view does not allow users to look at tasks under the project. It only shows milestones and key milestones.	Create a new Investment view. Click the Timeline tab. A list of projects displays. Click the '>' icon next to any project name to expand. Only milestones and key milestones are shown.
Project Management PRB1326144	The project import fails with the HTTP status 401 error		Navigate to pm_project.list in any Madrid instance. Create a project P1 and add two tasks T1 and T2. Export the created project as an MS project. A .mpp file is generated. Delete the task T1 and re-add on to the project. T1 sys_id would be altered. Import the .mpp file that is generated in Step 3 on to the project using 'Import Using MS Project'. The error is visible with an 'X' at the top of the project page.
Project Portfolio Management PRB1324922	In the ITBM Investment Portal, the Financials tab does not display data for portfolios	When the cost plan records do not have mandatory start/end fiscal periods, the Financials tab in the Investment Portal fails to show data.
Reporting PRB1248438 KB0692474	The report does not load and the message 'Loading report' is displayed		Create a bar chart with the table incident and the following values: Group by: Active Stack by: Active In the Style tab, check the Display datalabels check box. Create a dataset, bar chart with the table incident and save. The report never loads and the message 'Loading report...' is displayed. The following console error also appears: "Uncaught TypeError: Cannot read property 'dataLabels' of undefined".
Reporting PRB1303267	The column and trend charts fail to load when users choose any time field under Group by and set Display data labels to on		Create a column report on any table which has the Duration field, for example, incident. Under Group by, select Duration. Navigate to the Style tab and check Display data labels. Click Save or Run. No chart is loaded.
Reporting PRB1306155 KB0715911	The report widget shows 'Loading report...' and does not load reports if 'Show Chart title' is selected as 'Always'		Refer to the listed KB article for details.
Reporting PRB1314783	The on-click behavior does not work on the single score report outside of the Report Designer
Resource Management PRB1306543	Issues with the allocation workbench under the Resource Management module
Resource Management PRB1322030	Double entries are created after the upgrade	After the upgrade, duplicate aggregate records are created when the Update Resource Aggregates UI action is clicked.
Service Catalog: Service Portal Widgets PRB1297159 KB0724469	The system property glide.sc.enhance.labels does not work with lookup multiple choice variables in Service Portal		Log in to a pre-Madrid instance. Open the catalog item 'Apple iPhone 5' from sc_cat_item.list. Create a variable as follows: Type: Lookup multiple Choice Question: Any string Name: Any string Lookup from table: question Lookup value field: Value Lookup label field(s): text Lookup price field: price Lookup recurring price field: Recurring price Reference qualifier: questionSTARTSWITHStorage Open the new catalog item in the standard platform and notice the following: Pricing information is appended to the questions choices of the variable you entered. Pricing information is appended to the question choices of the Storage variable (the last dropdown field of the page). Open the same catalog item in Service Portal and notice the following: Pricing information is appended to the questions choices of the variable you entered. Pricing information is appended to the question choices of the Storage variable (the last dropdown field of the page). Navigate to system properties and set the system property glide.sc.enhance.labels to false. Open the catalog item in the platform and notice the following: Pricing information is hidden in the questions choices of the variable you entered. Pricing information is hidden in the question choices of the Storage variable (the last dropdown field of the page). Open the same catalog item in Service Portal and notice the following: Pricing information is not hidden in the questions choices of the variable you entered. Pricing information is not hidden in the question choices of the Storage variable (the last dropdown field of the page).
Service Catalog: Service Portal Widgets PRB1306969	The price does not display in Service Portal	When users try to get the price from a variable that uses a reference qualifier and is selected based on other variable(s) selection, the price does not appear above the Order Now button.
Service Mapping PRB1326981	The Layer 2 algorithm does not filter absent IPs and takes a long time to complete
Service Portal PRB1288882 KB0693148	In the non-English language view, error messages are displayed when users use the Typeahead Search widget in Service Portal		Refer to the listed KB article for details.
Service Portal PRB1316022	If the mandatory Reference field and the mandatory date time field are used together in a catalog item, the mandatory validation is activated on the date time field once the Reference field is accessed
Table Rotation/Extension PRB1306915	The gateway rotated table does not work with GlideRecord.update()		Run a transaction (load a list). Check the transaction in the syslog_transaction table. Expected behavior: The following fields are populated: client_network_time, ui_policy_time, etc. Actual behavior: The fields mentioned above are always null.
Time Card Management PRB1297889	Unable to identify the task types in the Time Sheet Portal		Navigate to the Time Sheet Portal. Add the time card for different types of tasks, for example, Incident, Project and Project task. Check the tasks in the time card in the grid. Users are unable to differentiate the task types. Only the short description of the tasks is displayed.
Time Card Management PRB1320029 KB0727724	The Time Sheet portal shows the calendar at the bottom when users use Windows OS	When users use Windows OS, the Time Sheet portal shows the calendar at the bottom left corner of the page.	Log in to an instance using Chrome in Windows 10 OS. Install the Time Card Management plugin. Log out and then log in as a user with the timecard_user role. Go to Time Sheets > Time Sheet Portal. Scroll the page down to the bottom. Expected behavior: The open calendar should not be visible at the bottom left corner of the page. Actual behavior: The calendar is open and visible at the bottom left corner of the page.
VA-Conversation Server PRB1296738	Issue with the loading time of the Virtual Agent chat window
Virtual Agent Platform PRB1322700	Issue with the date selection in the Virtual Agent calendar widget	In IE11, when users select an end date in a Virtual Agent conversation, a random date would be selected instead of the correct date that the users chose.
Visual Task Boards PRB1305579	The SAFe board shows a large white block when users click the label again		Log in as the test manager. Go to Scaled Agile Framework SAFe > SAFe Board. Add the task in any lane. Click the label icon on the top right corner. Enable the label and click the 'x' icon to close the label list. Click the label icon again. A large white block is displayed besides the list of labels.

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London Patch 7

London Patch 7

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London Patch 7

London Patch 7

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