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    Home London Release Notes London release notes Available patches and hotfixes London Patch 2

    London Patch 2

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    London Patch 2

    The London Patch 2 release contains problem fixes.

    London Patch 2 was released on October 4, 2018.
    Build date: 09-20-2018_1514
    Build tag: glide-london-06-27-2018__patch2-09-19-2018
    Important: For more information about how to upgrade an instance, see Upgrade to London.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in London: Benchmarks, Security Threat Intelligence, Sightings Search, and Trusted Security Circles.

    For a downloadable, sortable version of the fixed problems in this patch, click here.

    Overview

    London Patch 2 includes 124 PRBs fixed in various problem categories. The chart below shows the top 10 problem categories.

    Figure 1. Top 10 problem categories
    Fixed issues grouped by problem categories bar chart

    Security-related fixes

    London Patch 2 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in London Patch 2, refer to KB0713186.

    Notable fixes

    The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.
    Problem category Short description Description Steps to reproduce

    Activity Stream

    PRB1158420

    When clicking 'Show email details' in the email activity, the content of the email is opened in a new page When clicking 'Show email details' in an Email Activity, the email content is opened in the same activity. If 'Sent/Received Emails' is unchecked and re-checked, when clicking 'Show email details' again, the email content is opened in a new page.

    Templates

    PRB1175777

    KB0692580

    Unable to see all the incident form fields in the Field Values list in the Set Field Values step Users with the itil and atf_test_admin roles who create an incident via ATF cannot see all the incident form fields in the Field Values list in the Set Field Values step.
    1. Log in as an admin.
    2. If required, activate the Automated Test Framework plugin (com.glide.automated_testing_framework).
    3. Add the itil and atf_test_admin roles to Abel Tuter.
    4. Impersonate Abel Tuter.
    5. Open any incident and check that you can see all the fields.
    6. Navigate to Automated Test Framework > Tests and click New.
    7. Enter the following values:
      • Create a test with the test name as Test1 and save it.
      • Select Add Test Step.
      • Select Form > Open a New Form and select the table name as "incident".
    8. Save the record.
    9. Click Add Test Step and go to Form > Set Field Values.
    10. Open the list for Field Values.

    It shows only three or four field names. Users with the itil role expect to see all the fields in the incident form.

    Condition Builder

    PRB1242164

    KB0688305

    List v2 filters with time operands appear in the correct language in the filter breadcrumb but not in the condition builder drop-down

    Filters used on v2 lists and filters made on reports work and show the expected result only within the same language used to create or to edit that filter.

    Refer to the listed KB article for details.

    Lists

    PRB1004508

    KB0696733

    When clicking a record in a related or embedded list, the user receives a blank screen if the generated URL is too long

    Refer to the listed KB article for details.

    All other fixes

    Problem category Short description Description Steps to reproduce

    Activity Stream

    PRB1259814

    When an email is received, the activity log displays the wrong value In the activity log, the status on the right side displays the wrong value 'Email sent' when an email is received.
    1. In separate tabs, go to sys_email_list and any incident.
    2. Create a record where the type is received, and the target is the incident you are viewing the activity stream from.
    3. Reload the incident.

    The mail entry says 'Email received', but the top right text says 'Email sent.'

    Agent Workspace for ITSM

    PRB1300778

    The subscription category for the com.snc.agent_workspace.itsm plugin is incorrect

    Agent Workspace

    PRB1297916

    The choice-list population does not work on the change client script Once switching the priority to P1, further priority switches do not re-populate the incident type with all the options. The incident type choice list still only shows outage and performance.
    1. Create an incident and fill in all required details (Set the priority to P4) and save the record.

      The incident type dropdown has more than 5 choice list options.

    2. Change the priority to P1.

      The incident type choice list is updated with 2 options (outage and performance).

    3. Change the priority to P4.

    The incident type choice list does not show all the incident types.

    Agent Workspace

    PRB1300970

    Change Agent Workspace plugins to State = Development for London

    Agile Development

    PRB1292802

    The Date Time Picker does not apply the system time format When setting the format to 'dd.MM.yyyy', the date/time value is not populated correctly.
    1. Activate the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0).
    2. Set the property glide.sys.date_format to dd.MM.yyyy.
    3. Go to Agile Development > Groups.
    4. Open any group displayed on the list.
    5. Click the link 'Create Sprint' (you need to add your user as a group member).

      The date/time value on the load of the UI dialog is populated correctly with the system date/time format.

    6. Fill in all fields and submit the UI dialog.
    7. Open the list of sprints/rm_sprint.
    8. Open the sprint record created.

    The planned start date shows incorrectly as 01.01.1970 and the end date is also calculated incorrectly.

    Agile Development

    PRB1295630

    The safe team board owner is always set to be the user who can access the board first

    When the first user of the safe team accesses the sprint tracking page, a VTB should be created.

    If this user has the safe_scrum_master, safe_product_owner, or safe_admin role, the user should be the owner of the VTB.

    If not, check if there is any other user with these roles, and set the user to be the owner. Otherwise, the current user should be set to the owner.

    Application Navigator & Banner Frame

    PRB1291631

    The clear filter button has no label The clear filter button in the navigator has no label and is described by NVDA/JAWS as 'button'.
    1. Activate NVDA.
    2. Set focus to the Filter Navigator and enter some text.
    3. Select the tab to set focus to the clear button.

    The button has no label.

    Asset Management

    PRB1298780

    Clarify which OOB queries get executed SAMP Usage 2012v2 and 2016 contain an OOB query which does not run at runtime. When the corresponding scheduled import is executed, the actual query is generated at runtime and replaces the placeholder query.

    Asset Management

    PRB1300291

    The name field is updated with the serial number when ILMT server sends a null value When ILMT server sends an empty name, if the serial number does not start with TLM_VM and does not contain a dot in it, the serial number is copied over to the name field.

    Asset Management

    PRB1302999

    The request times out at 300 seconds on the ECC record If the ILMT API call takes more than 300 seconds to respond, the ECC queue will time out with an error 'com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=xxxx after waiting for 300 seconds in ECC Queue.'

    Benchmarks Application

    PRB1292376

    Benchmarks client configuration properties are missing

    Change Management

    PRB1297213

    'Change Properties' does not include the new feature to have discovery automatically launched when a Change Request is fulfilled
    1. Activate the Discovery plugin.
    2. Upgrade to London.
    3. Navigate to task_ci table and open any record.
    4. View the xml and verify that there are Discovery related fields present.
    5. After an upgrade, navigate to 'Change Properties'.

    The discovery related properties are not present.

    Chat

    PRB1253523

    KB0690911

    Agent name and avatar do not show up in Anonymous Chat the first time the chat is opened In Anonymus chat, the user agent's name and avatar are not visible to the end user until the end user refreshes the page. As a prerequisite, install the Consumer Service Portal plugin.
    1. Navigate to Admin Users.
    2. Search for and select Beth Anglin.
    3. Add the 'sn_customerservice.consumer_agent' role to Beth.
    4. Add Beth to the Product Support group.
    5. Impersonate Beth.
    6. In another browser without logging in, navigate to <instance_name>.service-now.com/csp.
    7. Click the header menu item Live Chat.
    8. Type in test information and make sure the issue type is Product.
    9. Click Submit.
    10. As Beth, click the accept button in the chat sidebar.
    11. As Beth, send some messages.

      The message text shows in the guest's chat window, but the agent's name and avatar are missing.

    After reloading the chat window, the agent's name and avatar are shown.

    Chat

    PRB1288792

    KB0696041

    After Hours (Not available) Message for Chat Queue does not show on French Translations
    1. Activate the Connect Support and I18N: French - Canada Translations plugin (or the I18N: French Translations plugin).
    2. Go to chat_queue_list.do and open any of the Connect Support Chat queues.
    3. Set the schedule to '8-5 weekdays' and save.
    4. Change the language to French - Canada.
    5. Go to the queue page on step 2. If there is no message on 'Not available', add one.
    6. Click the URL next to 'Support Link'.

    Expected behavior: The Unavailable Message for Chat Queue shows up under the Welcome message.

    Actual behavior: Unavailable Message is empty and there is a console error.

    Chat

    PRB1297473

    On hovering over a URL in the Connect Chat, the URL embeds "nav_to.do" The Connect Chat changes the URL to be nav_to.do instead of the Service Portal.
    1. Navigate to the connect chat.
    2. In a chat box, paste any URL.
    3. Hover over the sent URL and see that the URL embeds 'nav_to.do'.

    Cloud Management Application

    PRB1294924

    AWS Signer does not use the actual payload value for POST messages and assumes the payload is the default invokePost payload which causes signing errors

    The out-of-the-box invokePost method in the "AmazonWebServicesAPIInvoker" MID Server script include ignores the incoming payload parameter and instead uses the signed headers as the payload.

    In turn, the signer MID Server script include "AmazonWeb ServicesRequestSigner" assumes that all posts use the parameter string as the payload because that is the default for the invoker. When the payload is different, the signer fails.

    Cloud Management Application

    PRB1295564

    Deprovisioning a stack that is attached to an elastic IP address does not release the IP address

    Blueprint attribute DiscoverAndAttachIP looks to find a free elastic IP address in the account or creates it and attaches it to a new instance on provision/launch stack.

    However, for the current design, on de-provision of the stack/instance, the elastic IP is not released but only disassociated from the instance and the IP is returned back to the account for use with another instance.

    Since the DiscoverAndAttachIP attribute creates an elastic IP if a free IP cannot be found, an option should be added to release the IP when a stack is de-provisioned.

    1. Create a blueprint with a virtual server on a logical datacenter.
    2. Launch the Stack on an AWS account with the parameter 'DiscoverAndAttachIP = True'.
    3. The Stack gets provisioned correctly and an elastic IP is created and assigned to the VM.
    4. Deprovision the Stack.

    The Stack is deprovisioned correctly, but the elastic IP is left on the AWS account.

    Cloud Management Application

    PRB1297004

    Infoblox integration fails while provisioning an instance in Azure
    1. Create a blueprint to provision in Azure.
    2. Create a resource operation policy.
    3. Create a rule and action for IPAM integration

    Policy is executed, but ends up in errors.

    Cloud Management Application

    PRB1297975

    Installing the Cloud Management Core plugin activates the "Price Discovery" module that is exposed to ITIL Users Running the "Price Discovery" module may cause performance issues due to the high memory consumption.
    1. Activate the Cloud Management Core plugin.
    2. Navigate to Modules > Price Discovery (The record exists with an empty Role Set).
    3. Impersonate an ITIL user and look for discovery in the navigation page.
    The 'Price Discovery' module pops up.

    Cloud Management Application

    PRB1298768

    Cloud User Portal: The search functionality does not find resources that are not owned by the user even if the user is an admin As a system admin, the user is not able to search the stacks that belong to different users even though the 'All' filter is enabled in the user portal.

    Cloud Management Application

    PRB1298773

    KB0696185

    License and Compliance: Script producing license data is incorrect and needs to be replaced

    Refer to the listed KB article for details.

    Cloud Management Application

    PRB1301807

    Resource Operation Input Parameters should not prevent use of _ in the parameter name
    1. Navigate to the Cloud Admin portal.
    2. Navigate to the resource block under the Design module.
    3. Choose the virtual server resource block.
    4. Choose input parameters.
    5. Create an input 'input_test'.

    Expected behavior: The system should accept special characters in input names.

    Actual behavior: The system does not allow the user to create an input with special characters in its name.

    Cloud Management Application

    PRB1303484

    The AWS cloud account authentication using a call out script does not work

    Configuration Management Database (CMDB)

    PRB1267732

    The health inclusion rule does not work on several classes The CMDB Health Dashboard shows the wrong result

    Continual Improvement Management (CIM)

    PRB1298477

    Continual Improvement Management - Drag and Drop issue Duplicate items are created while dragging and dropping in Continual Improvement Management.
    1. Activate the Continual Improvement plugin.
    2. Go to Continual Improvement > Workbench.
    3. Go to the planning tab.
    4. Drag an item from the backlog section to the implementation.
    5. Drop the item back into again backlog section.

    Expected behavior: The item should only be in the backlog section.

    Actual behavior: The item exists in both sections.

    Core Platform

    PRB1288753

    Users with protected roles (sn_hr_core.xx) and impersonating another user (having protected roles) do not have the access to some modules The HR manager with sn_hr_core.manager and impersonator roles impersonating an HR agent with the sn_hr_core.basic role does not work.
    1. Create a user with the impersonator role and the sn_hr_core.manger role.
    2. Create a user with the sn_hr_core.basic role.
    3. Log in as the user created in step 1.
    4. Impersonate the user created in step 2.

    Currency

    PRB1303161

    The ECBDownloader URL cannot be changed and the downloader cannot parse the response payload if the site redirects The ECBDownloader reaches out to a site which downloads currency conversion rates. The site redirects to a new site and the downloader cannot parse the redirect.

    Customer Service Management

    PRB1297429

    Agent is blocked on being able to request info or resolve a case when a case is already assigned to the agent On the platform, if the case has already had Assigned To filled out to the agent's name, there is a UI action called 'Accept'. Once the agent accepts, the agent can see other related UI actions (i.e. Propose solution and Request Info). However, in the workspace, the agent does not see the Accept UI action and can only close or escalate cases.

    Customer Service Management

    PRB1301016

    Change CSM Agent Workspace and Ribbon plugins to State = Development and license_category

    Dashboards and Home Pages

    PRB1303314

    Loading Dashboards exposes hundreds of error messages in the log
    1. As a system administrator, create a table view with no associated tables.
    2. Navigate to System Log > Errors, and take note on the number of displayed errors.
    3. Impersonate a user that has the itil role.
    4. Navigate to Self-Service > Dashboards, then load any dashboard.

    Notice the number of errors has increased.

    Demand Management

    PRB1296267

    Demand workbench - Performance issues in loading the demands list After applying a filter on the workbench view, the workbench graph takes more time to load.

    Discovery

    PRB1268722

    Split payload mechanism should cover related tables

    Discovery

    PRB1280464

    Shazzam's final sensor job can run a node out of memory by holding all results in an array Shazzam's final sensor job can run a node out of memory by holding all results from the discovery schedule in memory at once. The sensor has no limit check for how many results it will end up adding to an array in the instance node memory.

    Discovery

    PRB1296372

    DiscoveryJSONIDSensor and DiscoveryIDSensor can create a blank model record for CI if adding real model records fails If the sensor does not get the model in the Identity phase, and model "Unknown" (with null company) does not exist in cmdb_hardware_product_model, sensor tries to add a model record. If it fails to add the record, a model record gets added which has all blank fields. Each time discover runs, discovery creates another blank mode recorded.

    Discovery

    PRB1297721

    Horizontal discovery of Hyper-V is slow since the system tries to execute SSH commands before running the commands using WMI

    Discovery

    PRB1300147

    Issues with wildcard masks Dest_ip_network in the exit router interface table are parsed incorrectly, causing invalid layer 3 relationships.

    Discovery

    PRB1300338

    Pattern Launcher WebLogic Identification for HTTP fails to find the library

    Discovery

    PRB1303015

    Network Switch and Network Router HD Pattern fails

    Event Management

    PRB1291875

    KB0696716

    Incoming event maintenance flags blank out all alerts glide_date_time fields through the impact calculator

    Several date/time fields on the event record like initial_event_time and last_event_time are cleared out when an alert moves out of a maintenance window.

    When a CI is in a change window, if an event comes in for that CI, an alert is created for it with the maintenance flag set to true, because the CI is in the change window. At this point, the initial and last event times have valid values. Once the change is closed, the maintenance flag on the alerts is removed, causing all the glide_date_time fields on the alert to be emptied.

    The impact calculator runs when there are any changes to the alert. Once the maintenance flag on the alert becomes inactive, the impact calculation triggers and calls a method in the backend code which blanks out the fields.

    Refer to the listed KB article for details.

    Event Management

    PRB1296648

    Selecting and opening an alert from the Dashboard alert panel cause an exception
    1. Create a dashboard with many with services.
    2. Make sure no service is selected.
    3. Select an alert and click to open it.

    The alert panel fails to be displayed.

    Event Management

    PRB1300774

    license_category in com.em-scoped-app plugin.xml is not correctly

    Flow Designer

    PRB1298454

    Ask for Approvals Action creates duplicate approvals for non-task tables Two approval records are created for the same user under the sysapproval_approver table.
    1. On Flow Designer, create a flow for a Non-task.
    2. Add Ask For Approvals Action.
    3. Set the approval rule, such as Approves All Users [UserA] or Rejects All Users [UserA].

    Expected behavior: Only one approval record is created under sysapproval_approver table.

    Actual behavior: Two approval records are created for the same user under sysapproval_approver table.

    Forms and Fields

    PRB1295009

    Selecting the button to expand timing details in the response time indicator sometimes causes the page to load a blank form Issues occur when clicking the 'Expand Timing Details' arrow on the Approval form. Clicking he down arrow jumps to a blank approval form.

    Guided Tours

    PRB1238660

    Guided Tours prevent from adding callouts due to dictionary entry attribute no_attachment = true Users want to disallow attachments on some tables, but adding the Guided Tour Callouts should not be prevented by this attachment setting in the table.

    Guided Tours

    PRB1293518

    Guided tour rendering issues Sometimes Guided tours with related lists do not load properly, and users have to scroll the page (if available), or resize the browser.

    Guided Tours

    PRB1294070

    Create Guided Tour breaks and generates an error "Cannot read property 'getAttribute' of undefined" unless the Service Portal plugin is activated

    Guided Tours

    PRB1297874

    Callouts do not work on a custom tab in an incident When there is a space in Form Section's name, a respective reference cannot be created as a Guided Tour Element. The callout seems to be created for another tab, but does not work for the custom tab.

    Guided Tours

    PRB1298161

    IDs of related links are malformed if it starts other than characters Callout does not work on the HR Payroll Case form or Incident form in the Related Links section.
    1. Create a tour on HR Payroll Case form or Incident form.
    2. Add a callout on the Related Links section.
    3. Callout does not work for IDs starting other than characters.

    Callout does not work on the HR Payroll Case form or Incident form in the Related Links section.

    Guided Tours

    PRB1298162

    Unable to create a step in sn_hr_core_case_payroll_list
    1. Create a tour for sn_hr_core_case_payroll_list.
    2. Place a callout on any of the record to open the record details.

    Unable to save the callout.

    Guided Tours

    PRB1300368

    On the Service Portal, unable to create tours and a message is displayed "gtd_portal_title should ends with delimiter ;" Unable to create guided tours on the Service Portal. When trying to open the guided tour record which is based on the Service Portal, an error "gtd_portal_title should ends with delimiter;" is displayed.

    Guided Tours

    PRB1300586

    Cannot add callouts to dot-walked fields Unable to add callouts to dot-walked fields, which causes the callout to display "Not found in current view."
    1. Navigate to Guided Tour Designer > Create Tour.
    2. Choose a name, and make the application page 'Incident'.
    3. Click Create.
    4. Add a dot-walked field to the incident form.
    5. Drag a callout to the dot-walked field's input and save it.

    The panel on the right side of the designer says 'Not found in current view' when hovering over the callout.

    HTML Editor

    PRB1273142

    Insert/Edit link in the text editor replaces images with the text
    1. Go to kb_knowkedge.do.
    2. In the text field, use the text editor to add an image.
    3. Select the added image and use the insert/edit link button to add a URL and text and click OK.
    4. Click the source code button and check the generated HTML.
    5. Copy the generated HTML.
    6. Go to kb_knowledge.do.
    7. In the text field, use the source code button of the text editor and paste the HTML code of step 5.
    8. Click OK to go back to the HTML editor and select the image.
    9. Click the insert/edit link button of the editor.
    10. Change the URL and click OK.

    Expected behavior: The URL should be updated.

    Actual behavior: The image is deleted and replaced by the text field contents.

    Human Resources Service Management

    PRB1294045

    KB0696660

    Non admin/Non HR profile_writer roles cannot see notifications in system settings
    1. Install the HR Scoped Core plugin.
    2. Log in as Abel Tuter.
    3. Go to System Settings.
    4. Go to the Notifications tab.
    5. Select the 'Human Resources' category, and notice it says 'No results found'.
    6. Log in as a system administrator.

    It shows all of the notifications underneath the Human Resources category.

    Human Resources Service Management

    PRB1295249

    PDF generator - Cannot render a footer image across the page
    1. Add a footer image to a PDF template.
    2. Generate the PDF.

    The image does not take the whole page width.

    Human Resources Service Management

    PRB1296649

    The activity 'Complete' button does not function correctly The Complete UI action is enabled for a short period of time on tasks in the HR Portal after adding an attachment to a different task.
    1. Navigate to the HR portal.
    2. Click the To-dos to open the list.
    3. Expand the first two tasks.
    4. Add an attachment only to the first task.

    After a short period of time, the 'Complete' button becomes clickable under the second task.

    Human Resources Service Management

    PRB1297080

    Client roles do not work after installing Employee Files with Server Encryption When the Employee Files and Encryption Support plugin is activated with HR Core, the client roles no longer get assigned properly. This affects both the scheduled job (which is running as an HR Admin), and the Assign Roles UI action on the user form with HR admin users.
    1. Install Human Resource: Scoped App: Core.
    2. Log in as an HR Admin.
    3. Navigate to a user with no client roles.
    4. Use the Assign Roles UI action and give the user 'sn_hr_core.hrsm_employee' role.
    5. Use the Assign Roles UI action and remove the role.
    6. Install the Employee Document Management and Encryption Support plugins.
    7. Repeat steps 2-5.

    The roles are updated and an error message is displayed 'Your role does not allow assignment of sn_hr_core.hrsm_employee role.'

    Human Resources Service Management

    PRB1297964

    Double-byte character such as Japanese does not get merged to the fillable PDF Double-byte character, such as Japanese, does not get merged to the fillable PDF. It works when the value is in English.
    1. Go to HR administration > Document Templates.
    2. Open an OOB sample file.
    3. Open any PDF Template Mapping (e.g. Address).
    4. Paste 'Hello ハ ロー' in the preview value update.
    5. Click PDF preview.

    Human Resources Service Management

    PRB1300766

    The business rule 'Auto Assign' throws a message "No agents meet the auto-assignment criteria for HRT000****"
    1. Open any HR case.
    2. Create an HR task and set the state to ready.
    3. Fill in mandatory fields.
    4. Select the assignment group.
    5. Save it.

    Expected behavior: The assignment group should be selected without any info message on the screen.

    Actual behavior: An info message is thrown on the screen 'No agents meet the auto-assignment criteria for HRT000****'.

    Human Resources Service Management

    PRB1302929

    Upgrade issue with hr_AssignmentAPI script include On upgrades to London or later with HR Scoped apps, RCA errors are generated when HR cases are created from the HR Portal and when set to Ready from the native UI. The root issue appears to be a combination of two changes:
    • Change of Caller Access field for hr_AssignmentAPI script include from none to Caller Restriction.
    • Reparenting of the matching_rule table (existing records are treated as the global scope). As a result, RCA errors are displayed for each different OOB and custom matching rule that are utilized for HR Case tables.
    1. Install the Human Resources Scoped App: Core plugin.
    2. Inspect the Caller Access of hr_AssignmentAPI script include, and verify that is blank.
    3. Upgrade the instance to London.
    4. Inspect the Caller Access of hr_AssignmentAPI script include again, and see that is Caller Restriction.

    Note that is Read Only and cannot be modified.

    Incident Alert Management

    PRB1303271

    Domain path fix included in reparenting of incident_alert takes a long time

    IT Asset Management

    PRB1296985

    Software entitlements are not reconciling

    IT Operations Management

    PRB1301488

    Change the ITOM Alert Intelligence (com.em-scoped-app) plugin to State = Development for London

    Lists

    PRB1291633

    The label for the list search field does not indicate that selecting enter is required to initiate the search
    1. Start a screen reader.
    2. In a list, navigate to the main filter.

    The screen reader description of the field does not include the requirement of selecting enter to perform the search.

    MID Server

    PRB1298206

    Issues with Discovery Schedules timing out When running Windows Discovery under a heavy load with WinRM enabled, the PowerShell Session Pool may become unresponsive and the Worker Thread is stuck. Eventually, all Worker Threads on the MID Server become stuck, rendering the MID Server unusable.
    1. Set up credentials.
    2. Set up Discovery with WinRM for Windows. Use IP range that would discover more Windows servers than the number of worker threads.
    3. Run discovery once.
    4. Disable all Windows credentials and add a bogus credential.
    5. Rerun all Windows Classify probes.

    Expected behavior: All probes complete with Authentication errors.

    Actual behavior: Some probes become unresponsive and do not return.

    On-call Scheduling

    PRB1291076

    A user with the appropriate access is not able to view or search schedules in the "On-call Schedules" module The On-Call Schedules title does not populate any data as all schedules need to be loaded in the "All on-call schedules" tab.

    On-call Scheduling

    PRB1293987

    Skipping/Missing Roster member issue on the On-Call calendar Issues occur when a schedule is created, which rotates on week days and the shift spreads across two days (starting in the evening and ending on the next morning). A roster member is skipped or missing every week.

    On-call Scheduling

    PRB1296458

    On-call JS API - invalid code The startEscalations method should start escalation without the compilation error and the getFullEscalationDocument method should not give the compilation error.

    On-call Scheduling

    PRB1296498

    A blank page shows up when trying to create the on-call schedule using the 12 hour format A blank page shows up when trying to create an on-call schedule where the time is in yhr 12 hour format and the on-call shift starts on one day and ends on another day
    1. Make sure the 12 hour format setting is done.
    2. Create an on-call schedule using the wizard.
    3. Select to create a schedule and a shift starting on one day before the end day.
    4. Submit the details.

    Calender does not show up and shows a blank page.

    On-call Scheduling

    PRB1298367

    Able to edit the span to overlap another rota even when the overlapping rota property is set to false
    1. Log in to the application as the rota admin.
    2. Make sure that overlapping the rota property is set to false.
    3. Edit an existing rota and update time to overlap the other one and save it.

    Observe that the overlapping of rota happens.

    Patterns

    PRB1296990

    HP-UX server discovery error - Pre sensor failed due to: TypeError: Cannot convert null to an object Discovery of HP-UX results in "start_date" having "NaN" + ". Running pre sensor script- Linux\Unix OS - Pre Sensor fails due to: TypeError: Cannot convert null to an object."

    Patterns

    PRB1297294

    Issues with the pattern for JBoss on Linux and Windows The JBoss version is not populated in "cmdb_ci_app_server_jboss."

    Patterns

    PRB1298431

    MSSQL database names with spaces are truncated when using the MSSQL database on the Windows pattern MSSQL databases with spaces in the names are truncated.

    Patterns

    PRB1301588

    Add graceful termination steps to cloud patterns Issues occur when running discovery from the AWS/Azure account.

    Performance Analytics

    PRB1293827

    Malformed JSON reply in the PA Indicator REST API "Unexpected string JSON at position NNNNN" error message appears in the text analytics widget if duplicate mappings exist for the same breakdown-indicator pair in pa_indicator_breakdowns table.

    Performance Analytics

    PRB1302305

    The Security Fixes link on the Overview tab is broken
    1. Navigate to https://<instance>/$pa_dashboard.do
    2. Go to the Overview tab.
    3. Under Security Fixes, click the more details link.

    The link is incorrect.

    Persistence

    PRB1253960

    KB0690068

    Importing a scoped app deletes/changes a task table field If an update set is committed with a DELETE update for a field on the child table and the field on the target instance is defined on the parent table, it is dropped from the parent table.
    1. Create a scoped application.
    2. Create a standalone scoped table with a column named 'number'.

      Scoped fields do not get a 'u_' prefix, so on the database/dictionary/storage alias level, the field name can match an OOB field name.

    3. Delete the standalone scoped table.
    4. Create the same table again, and extends tasks.
    5. Open the application record and publish it to an update set.

      The update set contains delete updates for the table and the number field.

    6. Import the update set on the target instance and preview it.

      The update set contains an insert and delete updates for the same table (which will be created in a task hierarchy) and a delete update for the number field.

    7. Commit the update set.
    8. Open the task.number dictionary record.

      The record is broken and no label is shown.

    Confirm there is no task.number field on lists and forms of task tables.

    Persistence

    PRB1269502

    KB0695298

    Two separate alters are invoked for sys_audit_delete

    Refer to the listed KB article for details.

    Persistence

    PRB1300795

    StackOverflowError leaves the prior result set

    StackOverflowError can cause the database connection corruption. Specifically, the connection enters a state where each query executes normally, and returns the results of the prior query. The same happens on the next query.

    Persistence

    PRB1302788

    Reparenting in the TASK hierarchy consumes unnecessary storage columns When certain tables are reparented back into TPH as children of existing task children, their columns are not combined onto existing storage as expected. As a result, valuable limited real estate is unnecessarily consumed in the Task hierarchy.

    Project Management

    PRB1300177

    Planned task - Shifting dates before the start date of top tasks throws an exception

    Project Portfolio Management

    PRB1297178

    The planned effort field is not imported from the MS project file When importing an MS Project 2016 file, the planned effort field is blank on the project tasks.

    Reporting

    PRB1292058

    KB0694624

    Creating a List Report or Database View on a table with a long name fails, throwing a Java SQL exception When trying to create a List Report or a Database View on a table that has a long name, the instance gives errors and does not create the list view.

    Refer to the listed KB article for details.

    Reporting

    PRB1294279

    The HTTP 500 error occurs while exporting reports as a PDF
    1. Click any homepage (i.e. My Apps Development Redline).
    2. Edit any report and run the report.

      Verify you can see a chart which contains the data.

    3. Click the arrow that is next to the Save button.
    4. Select Export to PDF.

    An error occurs '(HTTP Code:500) Conversion Failed:Did not receive a success in the HTTP response.'

    Reporting

    PRB1298857

    Report source filters are applied twice on platform list records In the Report Builder, after loading a calendar or multipivot report, clicking "view all records" for the calendar report and clicking a cell value for a pivot apply the report source filter twice on the drill down list.
    1. In the Report Builder, create a calendar report with a data source.
    2. Click Save, and click View all records link.
    3. Check the list filter. It should include the report source filter.

    Report source filters are applied twice on platform list records. Issue happens only when saving reports.

    Resource Management

    PRB1300161

    On an upgrade to London, requested allocations are not created if only the com.snc.project_portfolio_suite plugin is active
    1. Activate the com.snc.project_portfolio_suite plugin.
    2. Upgrade the instance to London.
    3. Create a user resource plan.

    Requested allocations are not created.

    Resource Management

    PRB1302237

    Manage UI action in the resource plan related list on the project form does not work if the com.snc.project_portfolio_suite plugin is active

    Security Incident Response

    PRB1269461

    User Reported Phishing Inbound Email Action is skipped and does not process The phishing email process only support .eml file type. When any attached file is not .eml, the warnings are generated in the logs, the processing of the script is halted, and SIR records are not generated as intended.

    Security Incident Response

    PRB1298455

    Observable Enrichment and CI Enrichment workflows are not triggered when the actions are launched on demand from the new UI
    1. Implement the integration capability for CI Enrichment and Observable Enrichment.
    2. Navigate to Security Incidents > Incidents (New UI).
    3. Open/Create a security incident and add observables and configuration items.
    4. On the observable list, select observable(s) and launch "Observable Enrichment".

    Security Incident Response

    PRB1300583

    The Security Incident Response UI plugin installation issue

    Service Catalog: Service Portal Widgets

    PRB1300966

    KB0712452

    Labels are not displayed for the checkbox with the label variable created under the order guide

    Refer to the listed KB article for details.

    Service Catalog: Service Portal Widgets

    PRB1301815

    When 'glide.sc.sp.twostep' is set false, multiple requests get created when the user tries to click Order Now multiple times in a quick succession
    1. Set 'glide.sc.sp.twostep' to false.
    2. Open any catalog item in the Service Portal and click Order Now multiple times in a quick succession until the user gets the order status page.

    Expected behavior: User should be allowed only one request.

    Actual behavior: Multiple requests are created for each click.

    Service Mapping

    PRB1298949

    The layer 2 connection is not created if more than one record with the same MAC address exit in the switch forwarding table
    1. Discover a server with a network adapter.
    2. Discover a switch.
    3. Add to the forwarding table of the switch 2 records with the same port and with the MAC address of the network adapter.
    4. Run the layer 2 connections algorithm on the server.

    The layer 2 connection is not created between the server and the switch.

    Service Mapping

    PRB1298952

    The layer 2 connection is not created in the case of NIC teaming
    1. Discover a server with a bonding network adapter.
    2. Discover 2 switches.
    3. Add to the forwarding table of each switch a record with the MAC address of the network adapter with a different port.
    4. Run the layer 2 connections algorithm on the server.

    The layer 2 connection is not created between the server and the switch.

    Service Mapping

    PRB1298956

    Issues with the layer 2 connection Locating the ESX of VMs should not be only based on the 'Virtualized By' relation, but also on 'Instantiated By' and 'Registered On' relations.

    Service Mapping

    PRB1298957

    Issues with finding MAC addresses of VMs based on VMware network adapters

    Service Mapping

    PRB1301779

    The layer 2 connection cannot be created between the network adapter and the switch itself
    1. Discover a server with a network adapter.
    2. Discover a switch with the router interface.
    3. Change the install status of the router interface to absent.
    4. Add a record with the network adapter MAC address, which matches the router interface, to the forwarding table of the switch.
    5. Run the layer 2 connections algorithm on the server.

    The connection is supposed to be created between the network adapter and the switch itself. Instead, it is created between the network adapter and the router interface.

    Service Portal

    PRB1242592

    The List and Form widget (id = lf) should create the CSS exception for panels embedded by all formatters (i.e. the variable editor) On the Service Portal, the activity log section overlaps the variables section after an upgrade.

    Service Portal

    PRB1297599

    The showFieldMsg clients script calls with the "error" parameter,causing unexpected behaviors on date variable types in the Service Portal in London showFieldMsg() does not work as expected when called on OnChange behavior of Date type variable in the catalog item. An extra error message is displayed 'Enter date in format DD/MM/YYYY ' even if the entered date is in the required format. This happens only when users provide the 'type' parameter as 'error'.

    Software Asset Management

    PRB1290865

    An exception is thrown when upgrading SCCM 2012 to version 1702

    Software Asset Management Professional

    PRB1298108

    Improve Suite Engine performance

    Usage Analytics

    PRB1295196

    Inconsistent app usage payload chunking Inconsistent app usage payload chunking causes a large payload to be uploaded by the Usageanalytics Upload job.

    VA-Designer

    PRB1291003

    Admins should be able to remove the menu 'Contact Support' from the three-dot menu

    VA-Messenger Adapter

    PRB1303071

    Broken images are displayed in the messaging apps integration screen

    VA-Publisher

    PRB1299082

    The HTML output displays HTML tags HTML tags should not be displayed.

    VA-Teams Adapter

    PRB1303344

    MS Teams image upload does not have a file name and results in 'null' displayed in the case card
    1. Run 'Get Help with an Order' in MS Teams.
    2. After creating a case, continue to add a picture to the case.

    Virtual Agent Platform

    PRB1284577

    User cannot use 'Check Case Status' after activating the CSM Demo Data plugin

    In a Kingston instance, activate the Customer Service Demo Data plugin, which has the Check Case Status topic for VA. Then, upgrade the instance to London and enable Customer Service Virtual Agent Conversations (com.sn_csm.virtualagent).

    Notice that Check Case Status does not work properly as it is not installed as part of the activation of CSM conversations.

    Vulnerability Response

    PRB1295391

    The sn_vul.group_commented event can take a long time to process, delaying other events from being processed The sn_vul.group_commented can take a very long time to process if the group has 10,000s of related Vulnerability items. This can lead to a backlog in the event queue processing and delaying other events from being processed timely.

    Workflow

    PRB1300163

    KB0697436
    SLAs created before the London upgrade do not pause their SLA percentage timer activities correctly after the upgrade The SLA percentage timer activity does not pause if started before an upgrade to London and if paused after the upgrade. Notifications are triggered even though the SLA is paused.

    Refer to the listed KB article for details.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

    • London Patch 1 Hotfix 2a
    • London Patch 1 Hotfix 2
    • London Patch 1
    • London security and notable fixes
    • All other London fixes

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      London Patch 2

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      London Patch 2

      The London Patch 2 release contains problem fixes.

      London Patch 2 was released on October 4, 2018.
      Build date: 09-20-2018_1514
      Build tag: glide-london-06-27-2018__patch2-09-19-2018
      Important: For more information about how to upgrade an instance, see Upgrade to London.

      For more information about the release cycle, see the ServiceNow Release Cycle.

      Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in London: Benchmarks, Security Threat Intelligence, Sightings Search, and Trusted Security Circles.

      For a downloadable, sortable version of the fixed problems in this patch, click here.

      Overview

      London Patch 2 includes 124 PRBs fixed in various problem categories. The chart below shows the top 10 problem categories.

      Figure 1. Top 10 problem categories
      Fixed issues grouped by problem categories bar chart

      Security-related fixes

      London Patch 2 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in London Patch 2, refer to KB0713186.

      Notable fixes

      The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.
      Problem category Short description Description Steps to reproduce

      Activity Stream

      PRB1158420

      When clicking 'Show email details' in the email activity, the content of the email is opened in a new page When clicking 'Show email details' in an Email Activity, the email content is opened in the same activity. If 'Sent/Received Emails' is unchecked and re-checked, when clicking 'Show email details' again, the email content is opened in a new page.

      Templates

      PRB1175777

      KB0692580

      Unable to see all the incident form fields in the Field Values list in the Set Field Values step Users with the itil and atf_test_admin roles who create an incident via ATF cannot see all the incident form fields in the Field Values list in the Set Field Values step.
      1. Log in as an admin.
      2. If required, activate the Automated Test Framework plugin (com.glide.automated_testing_framework).
      3. Add the itil and atf_test_admin roles to Abel Tuter.
      4. Impersonate Abel Tuter.
      5. Open any incident and check that you can see all the fields.
      6. Navigate to Automated Test Framework > Tests and click New.
      7. Enter the following values:
        • Create a test with the test name as Test1 and save it.
        • Select Add Test Step.
        • Select Form > Open a New Form and select the table name as "incident".
      8. Save the record.
      9. Click Add Test Step and go to Form > Set Field Values.
      10. Open the list for Field Values.

      It shows only three or four field names. Users with the itil role expect to see all the fields in the incident form.

      Condition Builder

      PRB1242164

      KB0688305

      List v2 filters with time operands appear in the correct language in the filter breadcrumb but not in the condition builder drop-down

      Filters used on v2 lists and filters made on reports work and show the expected result only within the same language used to create or to edit that filter.

      Refer to the listed KB article for details.

      Lists

      PRB1004508

      KB0696733

      When clicking a record in a related or embedded list, the user receives a blank screen if the generated URL is too long

      Refer to the listed KB article for details.

      All other fixes

      Problem category Short description Description Steps to reproduce

      Activity Stream

      PRB1259814

      When an email is received, the activity log displays the wrong value In the activity log, the status on the right side displays the wrong value 'Email sent' when an email is received.
      1. In separate tabs, go to sys_email_list and any incident.
      2. Create a record where the type is received, and the target is the incident you are viewing the activity stream from.
      3. Reload the incident.

      The mail entry says 'Email received', but the top right text says 'Email sent.'

      Agent Workspace for ITSM

      PRB1300778

      The subscription category for the com.snc.agent_workspace.itsm plugin is incorrect

      Agent Workspace

      PRB1297916

      The choice-list population does not work on the change client script Once switching the priority to P1, further priority switches do not re-populate the incident type with all the options. The incident type choice list still only shows outage and performance.
      1. Create an incident and fill in all required details (Set the priority to P4) and save the record.

        The incident type dropdown has more than 5 choice list options.

      2. Change the priority to P1.

        The incident type choice list is updated with 2 options (outage and performance).

      3. Change the priority to P4.

      The incident type choice list does not show all the incident types.

      Agent Workspace

      PRB1300970

      Change Agent Workspace plugins to State = Development for London

      Agile Development

      PRB1292802

      The Date Time Picker does not apply the system time format When setting the format to 'dd.MM.yyyy', the date/time value is not populated correctly.
      1. Activate the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0).
      2. Set the property glide.sys.date_format to dd.MM.yyyy.
      3. Go to Agile Development > Groups.
      4. Open any group displayed on the list.
      5. Click the link 'Create Sprint' (you need to add your user as a group member).

        The date/time value on the load of the UI dialog is populated correctly with the system date/time format.

      6. Fill in all fields and submit the UI dialog.
      7. Open the list of sprints/rm_sprint.
      8. Open the sprint record created.

      The planned start date shows incorrectly as 01.01.1970 and the end date is also calculated incorrectly.

      Agile Development

      PRB1295630

      The safe team board owner is always set to be the user who can access the board first

      When the first user of the safe team accesses the sprint tracking page, a VTB should be created.

      If this user has the safe_scrum_master, safe_product_owner, or safe_admin role, the user should be the owner of the VTB.

      If not, check if there is any other user with these roles, and set the user to be the owner. Otherwise, the current user should be set to the owner.

      Application Navigator & Banner Frame

      PRB1291631

      The clear filter button has no label The clear filter button in the navigator has no label and is described by NVDA/JAWS as 'button'.
      1. Activate NVDA.
      2. Set focus to the Filter Navigator and enter some text.
      3. Select the tab to set focus to the clear button.

      The button has no label.

      Asset Management

      PRB1298780

      Clarify which OOB queries get executed SAMP Usage 2012v2 and 2016 contain an OOB query which does not run at runtime. When the corresponding scheduled import is executed, the actual query is generated at runtime and replaces the placeholder query.

      Asset Management

      PRB1300291

      The name field is updated with the serial number when ILMT server sends a null value When ILMT server sends an empty name, if the serial number does not start with TLM_VM and does not contain a dot in it, the serial number is copied over to the name field.

      Asset Management

      PRB1302999

      The request times out at 300 seconds on the ECC record If the ILMT API call takes more than 300 seconds to respond, the ECC queue will time out with an error 'com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=xxxx after waiting for 300 seconds in ECC Queue.'

      Benchmarks Application

      PRB1292376

      Benchmarks client configuration properties are missing

      Change Management

      PRB1297213

      'Change Properties' does not include the new feature to have discovery automatically launched when a Change Request is fulfilled
      1. Activate the Discovery plugin.
      2. Upgrade to London.
      3. Navigate to task_ci table and open any record.
      4. View the xml and verify that there are Discovery related fields present.
      5. After an upgrade, navigate to 'Change Properties'.

      The discovery related properties are not present.

      Chat

      PRB1253523

      KB0690911

      Agent name and avatar do not show up in Anonymous Chat the first time the chat is opened In Anonymus chat, the user agent's name and avatar are not visible to the end user until the end user refreshes the page. As a prerequisite, install the Consumer Service Portal plugin.
      1. Navigate to Admin Users.
      2. Search for and select Beth Anglin.
      3. Add the 'sn_customerservice.consumer_agent' role to Beth.
      4. Add Beth to the Product Support group.
      5. Impersonate Beth.
      6. In another browser without logging in, navigate to <instance_name>.service-now.com/csp.
      7. Click the header menu item Live Chat.
      8. Type in test information and make sure the issue type is Product.
      9. Click Submit.
      10. As Beth, click the accept button in the chat sidebar.
      11. As Beth, send some messages.

        The message text shows in the guest's chat window, but the agent's name and avatar are missing.

      After reloading the chat window, the agent's name and avatar are shown.

      Chat

      PRB1288792

      KB0696041

      After Hours (Not available) Message for Chat Queue does not show on French Translations
      1. Activate the Connect Support and I18N: French - Canada Translations plugin (or the I18N: French Translations plugin).
      2. Go to chat_queue_list.do and open any of the Connect Support Chat queues.
      3. Set the schedule to '8-5 weekdays' and save.
      4. Change the language to French - Canada.
      5. Go to the queue page on step 2. If there is no message on 'Not available', add one.
      6. Click the URL next to 'Support Link'.

      Expected behavior: The Unavailable Message for Chat Queue shows up under the Welcome message.

      Actual behavior: Unavailable Message is empty and there is a console error.

      Chat

      PRB1297473

      On hovering over a URL in the Connect Chat, the URL embeds "nav_to.do" The Connect Chat changes the URL to be nav_to.do instead of the Service Portal.
      1. Navigate to the connect chat.
      2. In a chat box, paste any URL.
      3. Hover over the sent URL and see that the URL embeds 'nav_to.do'.

      Cloud Management Application

      PRB1294924

      AWS Signer does not use the actual payload value for POST messages and assumes the payload is the default invokePost payload which causes signing errors

      The out-of-the-box invokePost method in the "AmazonWebServicesAPIInvoker" MID Server script include ignores the incoming payload parameter and instead uses the signed headers as the payload.

      In turn, the signer MID Server script include "AmazonWeb ServicesRequestSigner" assumes that all posts use the parameter string as the payload because that is the default for the invoker. When the payload is different, the signer fails.

      Cloud Management Application

      PRB1295564

      Deprovisioning a stack that is attached to an elastic IP address does not release the IP address

      Blueprint attribute DiscoverAndAttachIP looks to find a free elastic IP address in the account or creates it and attaches it to a new instance on provision/launch stack.

      However, for the current design, on de-provision of the stack/instance, the elastic IP is not released but only disassociated from the instance and the IP is returned back to the account for use with another instance.

      Since the DiscoverAndAttachIP attribute creates an elastic IP if a free IP cannot be found, an option should be added to release the IP when a stack is de-provisioned.

      1. Create a blueprint with a virtual server on a logical datacenter.
      2. Launch the Stack on an AWS account with the parameter 'DiscoverAndAttachIP = True'.
      3. The Stack gets provisioned correctly and an elastic IP is created and assigned to the VM.
      4. Deprovision the Stack.

      The Stack is deprovisioned correctly, but the elastic IP is left on the AWS account.

      Cloud Management Application

      PRB1297004

      Infoblox integration fails while provisioning an instance in Azure
      1. Create a blueprint to provision in Azure.
      2. Create a resource operation policy.
      3. Create a rule and action for IPAM integration

      Policy is executed, but ends up in errors.

      Cloud Management Application

      PRB1297975

      Installing the Cloud Management Core plugin activates the "Price Discovery" module that is exposed to ITIL Users Running the "Price Discovery" module may cause performance issues due to the high memory consumption.
      1. Activate the Cloud Management Core plugin.
      2. Navigate to Modules > Price Discovery (The record exists with an empty Role Set).
      3. Impersonate an ITIL user and look for discovery in the navigation page.
      The 'Price Discovery' module pops up.

      Cloud Management Application

      PRB1298768

      Cloud User Portal: The search functionality does not find resources that are not owned by the user even if the user is an admin As a system admin, the user is not able to search the stacks that belong to different users even though the 'All' filter is enabled in the user portal.

      Cloud Management Application

      PRB1298773

      KB0696185

      License and Compliance: Script producing license data is incorrect and needs to be replaced

      Refer to the listed KB article for details.

      Cloud Management Application

      PRB1301807

      Resource Operation Input Parameters should not prevent use of _ in the parameter name
      1. Navigate to the Cloud Admin portal.
      2. Navigate to the resource block under the Design module.
      3. Choose the virtual server resource block.
      4. Choose input parameters.
      5. Create an input 'input_test'.

      Expected behavior: The system should accept special characters in input names.

      Actual behavior: The system does not allow the user to create an input with special characters in its name.

      Cloud Management Application

      PRB1303484

      The AWS cloud account authentication using a call out script does not work

      Configuration Management Database (CMDB)

      PRB1267732

      The health inclusion rule does not work on several classes The CMDB Health Dashboard shows the wrong result

      Continual Improvement Management (CIM)

      PRB1298477

      Continual Improvement Management - Drag and Drop issue Duplicate items are created while dragging and dropping in Continual Improvement Management.
      1. Activate the Continual Improvement plugin.
      2. Go to Continual Improvement > Workbench.
      3. Go to the planning tab.
      4. Drag an item from the backlog section to the implementation.
      5. Drop the item back into again backlog section.

      Expected behavior: The item should only be in the backlog section.

      Actual behavior: The item exists in both sections.

      Core Platform

      PRB1288753

      Users with protected roles (sn_hr_core.xx) and impersonating another user (having protected roles) do not have the access to some modules The HR manager with sn_hr_core.manager and impersonator roles impersonating an HR agent with the sn_hr_core.basic role does not work.
      1. Create a user with the impersonator role and the sn_hr_core.manger role.
      2. Create a user with the sn_hr_core.basic role.
      3. Log in as the user created in step 1.
      4. Impersonate the user created in step 2.

      Currency

      PRB1303161

      The ECBDownloader URL cannot be changed and the downloader cannot parse the response payload if the site redirects The ECBDownloader reaches out to a site which downloads currency conversion rates. The site redirects to a new site and the downloader cannot parse the redirect.

      Customer Service Management

      PRB1297429

      Agent is blocked on being able to request info or resolve a case when a case is already assigned to the agent On the platform, if the case has already had Assigned To filled out to the agent's name, there is a UI action called 'Accept'. Once the agent accepts, the agent can see other related UI actions (i.e. Propose solution and Request Info). However, in the workspace, the agent does not see the Accept UI action and can only close or escalate cases.

      Customer Service Management

      PRB1301016

      Change CSM Agent Workspace and Ribbon plugins to State = Development and license_category

      Dashboards and Home Pages

      PRB1303314

      Loading Dashboards exposes hundreds of error messages in the log
      1. As a system administrator, create a table view with no associated tables.
      2. Navigate to System Log > Errors, and take note on the number of displayed errors.
      3. Impersonate a user that has the itil role.
      4. Navigate to Self-Service > Dashboards, then load any dashboard.

      Notice the number of errors has increased.

      Demand Management

      PRB1296267

      Demand workbench - Performance issues in loading the demands list After applying a filter on the workbench view, the workbench graph takes more time to load.

      Discovery

      PRB1268722

      Split payload mechanism should cover related tables

      Discovery

      PRB1280464

      Shazzam's final sensor job can run a node out of memory by holding all results in an array Shazzam's final sensor job can run a node out of memory by holding all results from the discovery schedule in memory at once. The sensor has no limit check for how many results it will end up adding to an array in the instance node memory.

      Discovery

      PRB1296372

      DiscoveryJSONIDSensor and DiscoveryIDSensor can create a blank model record for CI if adding real model records fails If the sensor does not get the model in the Identity phase, and model "Unknown" (with null company) does not exist in cmdb_hardware_product_model, sensor tries to add a model record. If it fails to add the record, a model record gets added which has all blank fields. Each time discover runs, discovery creates another blank mode recorded.

      Discovery

      PRB1297721

      Horizontal discovery of Hyper-V is slow since the system tries to execute SSH commands before running the commands using WMI

      Discovery

      PRB1300147

      Issues with wildcard masks Dest_ip_network in the exit router interface table are parsed incorrectly, causing invalid layer 3 relationships.

      Discovery

      PRB1300338

      Pattern Launcher WebLogic Identification for HTTP fails to find the library

      Discovery

      PRB1303015

      Network Switch and Network Router HD Pattern fails

      Event Management

      PRB1291875

      KB0696716

      Incoming event maintenance flags blank out all alerts glide_date_time fields through the impact calculator

      Several date/time fields on the event record like initial_event_time and last_event_time are cleared out when an alert moves out of a maintenance window.

      When a CI is in a change window, if an event comes in for that CI, an alert is created for it with the maintenance flag set to true, because the CI is in the change window. At this point, the initial and last event times have valid values. Once the change is closed, the maintenance flag on the alerts is removed, causing all the glide_date_time fields on the alert to be emptied.

      The impact calculator runs when there are any changes to the alert. Once the maintenance flag on the alert becomes inactive, the impact calculation triggers and calls a method in the backend code which blanks out the fields.

      Refer to the listed KB article for details.

      Event Management

      PRB1296648

      Selecting and opening an alert from the Dashboard alert panel cause an exception
      1. Create a dashboard with many with services.
      2. Make sure no service is selected.
      3. Select an alert and click to open it.

      The alert panel fails to be displayed.

      Event Management

      PRB1300774

      license_category in com.em-scoped-app plugin.xml is not correctly

      Flow Designer

      PRB1298454

      Ask for Approvals Action creates duplicate approvals for non-task tables Two approval records are created for the same user under the sysapproval_approver table.
      1. On Flow Designer, create a flow for a Non-task.
      2. Add Ask For Approvals Action.
      3. Set the approval rule, such as Approves All Users [UserA] or Rejects All Users [UserA].

      Expected behavior: Only one approval record is created under sysapproval_approver table.

      Actual behavior: Two approval records are created for the same user under sysapproval_approver table.

      Forms and Fields

      PRB1295009

      Selecting the button to expand timing details in the response time indicator sometimes causes the page to load a blank form Issues occur when clicking the 'Expand Timing Details' arrow on the Approval form. Clicking he down arrow jumps to a blank approval form.

      Guided Tours

      PRB1238660

      Guided Tours prevent from adding callouts due to dictionary entry attribute no_attachment = true Users want to disallow attachments on some tables, but adding the Guided Tour Callouts should not be prevented by this attachment setting in the table.

      Guided Tours

      PRB1293518

      Guided tour rendering issues Sometimes Guided tours with related lists do not load properly, and users have to scroll the page (if available), or resize the browser.

      Guided Tours

      PRB1294070

      Create Guided Tour breaks and generates an error "Cannot read property 'getAttribute' of undefined" unless the Service Portal plugin is activated

      Guided Tours

      PRB1297874

      Callouts do not work on a custom tab in an incident When there is a space in Form Section's name, a respective reference cannot be created as a Guided Tour Element. The callout seems to be created for another tab, but does not work for the custom tab.

      Guided Tours

      PRB1298161

      IDs of related links are malformed if it starts other than characters Callout does not work on the HR Payroll Case form or Incident form in the Related Links section.
      1. Create a tour on HR Payroll Case form or Incident form.
      2. Add a callout on the Related Links section.
      3. Callout does not work for IDs starting other than characters.

      Callout does not work on the HR Payroll Case form or Incident form in the Related Links section.

      Guided Tours

      PRB1298162

      Unable to create a step in sn_hr_core_case_payroll_list
      1. Create a tour for sn_hr_core_case_payroll_list.
      2. Place a callout on any of the record to open the record details.

      Unable to save the callout.

      Guided Tours

      PRB1300368

      On the Service Portal, unable to create tours and a message is displayed "gtd_portal_title should ends with delimiter ;" Unable to create guided tours on the Service Portal. When trying to open the guided tour record which is based on the Service Portal, an error "gtd_portal_title should ends with delimiter;" is displayed.

      Guided Tours

      PRB1300586

      Cannot add callouts to dot-walked fields Unable to add callouts to dot-walked fields, which causes the callout to display "Not found in current view."
      1. Navigate to Guided Tour Designer > Create Tour.
      2. Choose a name, and make the application page 'Incident'.
      3. Click Create.
      4. Add a dot-walked field to the incident form.
      5. Drag a callout to the dot-walked field's input and save it.

      The panel on the right side of the designer says 'Not found in current view' when hovering over the callout.

      HTML Editor

      PRB1273142

      Insert/Edit link in the text editor replaces images with the text
      1. Go to kb_knowkedge.do.
      2. In the text field, use the text editor to add an image.
      3. Select the added image and use the insert/edit link button to add a URL and text and click OK.
      4. Click the source code button and check the generated HTML.
      5. Copy the generated HTML.
      6. Go to kb_knowledge.do.
      7. In the text field, use the source code button of the text editor and paste the HTML code of step 5.
      8. Click OK to go back to the HTML editor and select the image.
      9. Click the insert/edit link button of the editor.
      10. Change the URL and click OK.

      Expected behavior: The URL should be updated.

      Actual behavior: The image is deleted and replaced by the text field contents.

      Human Resources Service Management

      PRB1294045

      KB0696660

      Non admin/Non HR profile_writer roles cannot see notifications in system settings
      1. Install the HR Scoped Core plugin.
      2. Log in as Abel Tuter.
      3. Go to System Settings.
      4. Go to the Notifications tab.
      5. Select the 'Human Resources' category, and notice it says 'No results found'.
      6. Log in as a system administrator.

      It shows all of the notifications underneath the Human Resources category.

      Human Resources Service Management

      PRB1295249

      PDF generator - Cannot render a footer image across the page
      1. Add a footer image to a PDF template.
      2. Generate the PDF.

      The image does not take the whole page width.

      Human Resources Service Management

      PRB1296649

      The activity 'Complete' button does not function correctly The Complete UI action is enabled for a short period of time on tasks in the HR Portal after adding an attachment to a different task.
      1. Navigate to the HR portal.
      2. Click the To-dos to open the list.
      3. Expand the first two tasks.
      4. Add an attachment only to the first task.

      After a short period of time, the 'Complete' button becomes clickable under the second task.

      Human Resources Service Management

      PRB1297080

      Client roles do not work after installing Employee Files with Server Encryption When the Employee Files and Encryption Support plugin is activated with HR Core, the client roles no longer get assigned properly. This affects both the scheduled job (which is running as an HR Admin), and the Assign Roles UI action on the user form with HR admin users.
      1. Install Human Resource: Scoped App: Core.
      2. Log in as an HR Admin.
      3. Navigate to a user with no client roles.
      4. Use the Assign Roles UI action and give the user 'sn_hr_core.hrsm_employee' role.
      5. Use the Assign Roles UI action and remove the role.
      6. Install the Employee Document Management and Encryption Support plugins.
      7. Repeat steps 2-5.

      The roles are updated and an error message is displayed 'Your role does not allow assignment of sn_hr_core.hrsm_employee role.'

      Human Resources Service Management

      PRB1297964

      Double-byte character such as Japanese does not get merged to the fillable PDF Double-byte character, such as Japanese, does not get merged to the fillable PDF. It works when the value is in English.
      1. Go to HR administration > Document Templates.
      2. Open an OOB sample file.
      3. Open any PDF Template Mapping (e.g. Address).
      4. Paste 'Hello ハ ロー' in the preview value update.
      5. Click PDF preview.

      Human Resources Service Management

      PRB1300766

      The business rule 'Auto Assign' throws a message "No agents meet the auto-assignment criteria for HRT000****"
      1. Open any HR case.
      2. Create an HR task and set the state to ready.
      3. Fill in mandatory fields.
      4. Select the assignment group.
      5. Save it.

      Expected behavior: The assignment group should be selected without any info message on the screen.

      Actual behavior: An info message is thrown on the screen 'No agents meet the auto-assignment criteria for HRT000****'.

      Human Resources Service Management

      PRB1302929

      Upgrade issue with hr_AssignmentAPI script include On upgrades to London or later with HR Scoped apps, RCA errors are generated when HR cases are created from the HR Portal and when set to Ready from the native UI. The root issue appears to be a combination of two changes:
      • Change of Caller Access field for hr_AssignmentAPI script include from none to Caller Restriction.
      • Reparenting of the matching_rule table (existing records are treated as the global scope). As a result, RCA errors are displayed for each different OOB and custom matching rule that are utilized for HR Case tables.
      1. Install the Human Resources Scoped App: Core plugin.
      2. Inspect the Caller Access of hr_AssignmentAPI script include, and verify that is blank.
      3. Upgrade the instance to London.
      4. Inspect the Caller Access of hr_AssignmentAPI script include again, and see that is Caller Restriction.

      Note that is Read Only and cannot be modified.

      Incident Alert Management

      PRB1303271

      Domain path fix included in reparenting of incident_alert takes a long time

      IT Asset Management

      PRB1296985

      Software entitlements are not reconciling

      IT Operations Management

      PRB1301488

      Change the ITOM Alert Intelligence (com.em-scoped-app) plugin to State = Development for London

      Lists

      PRB1291633

      The label for the list search field does not indicate that selecting enter is required to initiate the search
      1. Start a screen reader.
      2. In a list, navigate to the main filter.

      The screen reader description of the field does not include the requirement of selecting enter to perform the search.

      MID Server

      PRB1298206

      Issues with Discovery Schedules timing out When running Windows Discovery under a heavy load with WinRM enabled, the PowerShell Session Pool may become unresponsive and the Worker Thread is stuck. Eventually, all Worker Threads on the MID Server become stuck, rendering the MID Server unusable.
      1. Set up credentials.
      2. Set up Discovery with WinRM for Windows. Use IP range that would discover more Windows servers than the number of worker threads.
      3. Run discovery once.
      4. Disable all Windows credentials and add a bogus credential.
      5. Rerun all Windows Classify probes.

      Expected behavior: All probes complete with Authentication errors.

      Actual behavior: Some probes become unresponsive and do not return.

      On-call Scheduling

      PRB1291076

      A user with the appropriate access is not able to view or search schedules in the "On-call Schedules" module The On-Call Schedules title does not populate any data as all schedules need to be loaded in the "All on-call schedules" tab.

      On-call Scheduling

      PRB1293987

      Skipping/Missing Roster member issue on the On-Call calendar Issues occur when a schedule is created, which rotates on week days and the shift spreads across two days (starting in the evening and ending on the next morning). A roster member is skipped or missing every week.

      On-call Scheduling

      PRB1296458

      On-call JS API - invalid code The startEscalations method should start escalation without the compilation error and the getFullEscalationDocument method should not give the compilation error.

      On-call Scheduling

      PRB1296498

      A blank page shows up when trying to create the on-call schedule using the 12 hour format A blank page shows up when trying to create an on-call schedule where the time is in yhr 12 hour format and the on-call shift starts on one day and ends on another day
      1. Make sure the 12 hour format setting is done.
      2. Create an on-call schedule using the wizard.
      3. Select to create a schedule and a shift starting on one day before the end day.
      4. Submit the details.

      Calender does not show up and shows a blank page.

      On-call Scheduling

      PRB1298367

      Able to edit the span to overlap another rota even when the overlapping rota property is set to false
      1. Log in to the application as the rota admin.
      2. Make sure that overlapping the rota property is set to false.
      3. Edit an existing rota and update time to overlap the other one and save it.

      Observe that the overlapping of rota happens.

      Patterns

      PRB1296990

      HP-UX server discovery error - Pre sensor failed due to: TypeError: Cannot convert null to an object Discovery of HP-UX results in "start_date" having "NaN" + ". Running pre sensor script- Linux\Unix OS - Pre Sensor fails due to: TypeError: Cannot convert null to an object."

      Patterns

      PRB1297294

      Issues with the pattern for JBoss on Linux and Windows The JBoss version is not populated in "cmdb_ci_app_server_jboss."

      Patterns

      PRB1298431

      MSSQL database names with spaces are truncated when using the MSSQL database on the Windows pattern MSSQL databases with spaces in the names are truncated.

      Patterns

      PRB1301588

      Add graceful termination steps to cloud patterns Issues occur when running discovery from the AWS/Azure account.

      Performance Analytics

      PRB1293827

      Malformed JSON reply in the PA Indicator REST API "Unexpected string JSON at position NNNNN" error message appears in the text analytics widget if duplicate mappings exist for the same breakdown-indicator pair in pa_indicator_breakdowns table.

      Performance Analytics

      PRB1302305

      The Security Fixes link on the Overview tab is broken
      1. Navigate to https://<instance>/$pa_dashboard.do
      2. Go to the Overview tab.
      3. Under Security Fixes, click the more details link.

      The link is incorrect.

      Persistence

      PRB1253960

      KB0690068

      Importing a scoped app deletes/changes a task table field If an update set is committed with a DELETE update for a field on the child table and the field on the target instance is defined on the parent table, it is dropped from the parent table.
      1. Create a scoped application.
      2. Create a standalone scoped table with a column named 'number'.

        Scoped fields do not get a 'u_' prefix, so on the database/dictionary/storage alias level, the field name can match an OOB field name.

      3. Delete the standalone scoped table.
      4. Create the same table again, and extends tasks.
      5. Open the application record and publish it to an update set.

        The update set contains delete updates for the table and the number field.

      6. Import the update set on the target instance and preview it.

        The update set contains an insert and delete updates for the same table (which will be created in a task hierarchy) and a delete update for the number field.

      7. Commit the update set.
      8. Open the task.number dictionary record.

        The record is broken and no label is shown.

      Confirm there is no task.number field on lists and forms of task tables.

      Persistence

      PRB1269502

      KB0695298

      Two separate alters are invoked for sys_audit_delete

      Refer to the listed KB article for details.

      Persistence

      PRB1300795

      StackOverflowError leaves the prior result set

      StackOverflowError can cause the database connection corruption. Specifically, the connection enters a state where each query executes normally, and returns the results of the prior query. The same happens on the next query.

      Persistence

      PRB1302788

      Reparenting in the TASK hierarchy consumes unnecessary storage columns When certain tables are reparented back into TPH as children of existing task children, their columns are not combined onto existing storage as expected. As a result, valuable limited real estate is unnecessarily consumed in the Task hierarchy.

      Project Management

      PRB1300177

      Planned task - Shifting dates before the start date of top tasks throws an exception

      Project Portfolio Management

      PRB1297178

      The planned effort field is not imported from the MS project file When importing an MS Project 2016 file, the planned effort field is blank on the project tasks.

      Reporting

      PRB1292058

      KB0694624

      Creating a List Report or Database View on a table with a long name fails, throwing a Java SQL exception When trying to create a List Report or a Database View on a table that has a long name, the instance gives errors and does not create the list view.

      Refer to the listed KB article for details.

      Reporting

      PRB1294279

      The HTTP 500 error occurs while exporting reports as a PDF
      1. Click any homepage (i.e. My Apps Development Redline).
      2. Edit any report and run the report.

        Verify you can see a chart which contains the data.

      3. Click the arrow that is next to the Save button.
      4. Select Export to PDF.

      An error occurs '(HTTP Code:500) Conversion Failed:Did not receive a success in the HTTP response.'

      Reporting

      PRB1298857

      Report source filters are applied twice on platform list records In the Report Builder, after loading a calendar or multipivot report, clicking "view all records" for the calendar report and clicking a cell value for a pivot apply the report source filter twice on the drill down list.
      1. In the Report Builder, create a calendar report with a data source.
      2. Click Save, and click View all records link.
      3. Check the list filter. It should include the report source filter.

      Report source filters are applied twice on platform list records. Issue happens only when saving reports.

      Resource Management

      PRB1300161

      On an upgrade to London, requested allocations are not created if only the com.snc.project_portfolio_suite plugin is active
      1. Activate the com.snc.project_portfolio_suite plugin.
      2. Upgrade the instance to London.
      3. Create a user resource plan.

      Requested allocations are not created.

      Resource Management

      PRB1302237

      Manage UI action in the resource plan related list on the project form does not work if the com.snc.project_portfolio_suite plugin is active

      Security Incident Response

      PRB1269461

      User Reported Phishing Inbound Email Action is skipped and does not process The phishing email process only support .eml file type. When any attached file is not .eml, the warnings are generated in the logs, the processing of the script is halted, and SIR records are not generated as intended.

      Security Incident Response

      PRB1298455

      Observable Enrichment and CI Enrichment workflows are not triggered when the actions are launched on demand from the new UI
      1. Implement the integration capability for CI Enrichment and Observable Enrichment.
      2. Navigate to Security Incidents > Incidents (New UI).
      3. Open/Create a security incident and add observables and configuration items.
      4. On the observable list, select observable(s) and launch "Observable Enrichment".

      Security Incident Response

      PRB1300583

      The Security Incident Response UI plugin installation issue

      Service Catalog: Service Portal Widgets

      PRB1300966

      KB0712452

      Labels are not displayed for the checkbox with the label variable created under the order guide

      Refer to the listed KB article for details.

      Service Catalog: Service Portal Widgets

      PRB1301815

      When 'glide.sc.sp.twostep' is set false, multiple requests get created when the user tries to click Order Now multiple times in a quick succession
      1. Set 'glide.sc.sp.twostep' to false.
      2. Open any catalog item in the Service Portal and click Order Now multiple times in a quick succession until the user gets the order status page.

      Expected behavior: User should be allowed only one request.

      Actual behavior: Multiple requests are created for each click.

      Service Mapping

      PRB1298949

      The layer 2 connection is not created if more than one record with the same MAC address exit in the switch forwarding table
      1. Discover a server with a network adapter.
      2. Discover a switch.
      3. Add to the forwarding table of the switch 2 records with the same port and with the MAC address of the network adapter.
      4. Run the layer 2 connections algorithm on the server.

      The layer 2 connection is not created between the server and the switch.

      Service Mapping

      PRB1298952

      The layer 2 connection is not created in the case of NIC teaming
      1. Discover a server with a bonding network adapter.
      2. Discover 2 switches.
      3. Add to the forwarding table of each switch a record with the MAC address of the network adapter with a different port.
      4. Run the layer 2 connections algorithm on the server.

      The layer 2 connection is not created between the server and the switch.

      Service Mapping

      PRB1298956

      Issues with the layer 2 connection Locating the ESX of VMs should not be only based on the 'Virtualized By' relation, but also on 'Instantiated By' and 'Registered On' relations.

      Service Mapping

      PRB1298957

      Issues with finding MAC addresses of VMs based on VMware network adapters

      Service Mapping

      PRB1301779

      The layer 2 connection cannot be created between the network adapter and the switch itself
      1. Discover a server with a network adapter.
      2. Discover a switch with the router interface.
      3. Change the install status of the router interface to absent.
      4. Add a record with the network adapter MAC address, which matches the router interface, to the forwarding table of the switch.
      5. Run the layer 2 connections algorithm on the server.

      The connection is supposed to be created between the network adapter and the switch itself. Instead, it is created between the network adapter and the router interface.

      Service Portal

      PRB1242592

      The List and Form widget (id = lf) should create the CSS exception for panels embedded by all formatters (i.e. the variable editor) On the Service Portal, the activity log section overlaps the variables section after an upgrade.

      Service Portal

      PRB1297599

      The showFieldMsg clients script calls with the "error" parameter,causing unexpected behaviors on date variable types in the Service Portal in London showFieldMsg() does not work as expected when called on OnChange behavior of Date type variable in the catalog item. An extra error message is displayed 'Enter date in format DD/MM/YYYY ' even if the entered date is in the required format. This happens only when users provide the 'type' parameter as 'error'.

      Software Asset Management

      PRB1290865

      An exception is thrown when upgrading SCCM 2012 to version 1702

      Software Asset Management Professional

      PRB1298108

      Improve Suite Engine performance

      Usage Analytics

      PRB1295196

      Inconsistent app usage payload chunking Inconsistent app usage payload chunking causes a large payload to be uploaded by the Usageanalytics Upload job.

      VA-Designer

      PRB1291003

      Admins should be able to remove the menu 'Contact Support' from the three-dot menu

      VA-Messenger Adapter

      PRB1303071

      Broken images are displayed in the messaging apps integration screen

      VA-Publisher

      PRB1299082

      The HTML output displays HTML tags HTML tags should not be displayed.

      VA-Teams Adapter

      PRB1303344

      MS Teams image upload does not have a file name and results in 'null' displayed in the case card
      1. Run 'Get Help with an Order' in MS Teams.
      2. After creating a case, continue to add a picture to the case.

      Virtual Agent Platform

      PRB1284577

      User cannot use 'Check Case Status' after activating the CSM Demo Data plugin

      In a Kingston instance, activate the Customer Service Demo Data plugin, which has the Check Case Status topic for VA. Then, upgrade the instance to London and enable Customer Service Virtual Agent Conversations (com.sn_csm.virtualagent).

      Notice that Check Case Status does not work properly as it is not installed as part of the activation of CSM conversations.

      Vulnerability Response

      PRB1295391

      The sn_vul.group_commented event can take a long time to process, delaying other events from being processed The sn_vul.group_commented can take a very long time to process if the group has 10,000s of related Vulnerability items. This can lead to a backlog in the event queue processing and delaying other events from being processed timely.

      Workflow

      PRB1300163

      KB0697436
      SLAs created before the London upgrade do not pause their SLA percentage timer activities correctly after the upgrade The SLA percentage timer activity does not pause if started before an upgrade to London and if paused after the upgrade. Notifications are triggered even though the SLA is paused.

      Refer to the listed KB article for details.

      Fixes included

      Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

      • London Patch 1 Hotfix 2a
      • London Patch 1 Hotfix 2
      • London Patch 1
      • London security and notable fixes
      • All other London fixes

      Tags:

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