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London Patch 2 Hot Fix 4

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London Patch 2 Hot Fix 4

The London Patch 2 Hot Fix 4 release contains fixes to these problems.

Build information:
Build date: 11-02-2018_1503
Build tag: glide-london-06-27-2018__patch2-hotfix4-11-02-2018
Important: For more information about how to upgrade an instance, see Upgrade to London.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of London fixed problems, see KB0692695.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in London: Benchmarks, Security Threat Intelligence, Sightings Search, and Trusted Security Circles.

Fixed problem

Problem Short description Description

Forms and Fields


During an upgrade to London, forms can be broken A new table was added in London. The fix for this PRB adds the new table to an upgrade script, which allows the upgrade to take place without errors around the new table.



Upon upgrading to London, inaccurate stage icons can be displayed during the upgrade process A workflow class was renamed and moved, which prevents the workflow stage fields from getting updated during the upgrade. The fix for this PRB moves the class back to its original location so that workflow stages display the correct icons during upgrades.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.