Home London Release Notes London release notes Available patches and hotfixes London Patch 10

London Patch 10

The London Patch 10 release contains problem fixes.

London Patch 10 was released on September 12, 2019.: Build date: 09-06-2019_0928; Build tag: glide-london-06-27-2018__patch10-08-28-2019

Important: For more information about how to upgrade an instance, see Upgrade to London.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in London: Benchmarks, Security Threat Intelligence, Sightings Search, and Trusted Security Circles.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

London Patch 10 includes 74 PRBs fixed in various problem categories. The chart below shows the top 10 problem categories.

Fixed issues grouped by problem categories bar chart — Figure 1. Top 10 problem categories

Security-related fixes

London Patch 10 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in London Patch 10, refer to KB0777754.

Changes in London Patch 10

MID Server parameters: The section Pattern parameters has been added.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Reporting PRB1204046 KB0656974	Accessing a public report of the type 'List' deletes the default record of the report table from sys_ui_list, causing the default list to revert to its system-generated version	Accessing the results of a public report from the type 'List' causes the default record from the sys_ui_list table to be deleted. Any list layout configured by the administrator is lost.	Clear the instance cache. Type `sys_ui_list_list.do` in the Filter navigator and confirm there is a list for the incident table. Navigate to Reports > View/Run > Create a Report. Create a public report from the incident table with the type 'List'. Click Save and expand the drop-down list next to 'Save'. Click Publish and Copy Public URL. Open an incognito window outside of your active sessions to view the URL copied in the previous step. Refresh the task list from Step 2. Notice that the list is no longer there.
Service Catalog: Service Portal Widgets PRB1304513 KB0720638	The 'Required information' section is empty when the title of the variable set is the same as the name of a mandatory variable	An error appears in the console panel, and the 'Required information' section is empty.	Refer to the listed KB article for details.
Service Catalog PRB1237697	The lookup select box pointing to a large data set can trigger the low memory condition	The lookup select box pointing to a large data set may cause the Service Catalog item form to hang. This may lead to node-wide low memory and can cause performance degradation.
Tables and Dictionary PRB1342593	Unnecessary cluster cache flushes for DBNamesChecker
Core Platform PRB1347534	Attaching files via the attachment API results in the file descriptor leak leading to the node crash	Attaching files via the attachment API results in the file descriptor leak and 'Too many open files' exceptions.

All other fixes


Problem	Short description	Description	Steps to reproduce
Application Portfolio Management (APM) PRB1337630	Unable to add the hint to the business application fields when the field label is against the base cmdb_ci table
Chat PRB1240762 KB0692710	An incorrect UI macro message is displayed when a chat session is disconnected after being idle	The UI macro message connect_support_ session_expired is not displayed when the chat session is disconnected after being idle. Instead, the system displays the session closed message, which is from the UI macro connect_ support_session_closed.	Refer to the listed KB article for details.
Chat PRB1342737 KB0750075	Agent chats related to HR cases have multiple membership records and the conversation comes back after the chat is closed	When an agent closes a chat, it sometimes keeps coming back. And when looking at the live_group _member records for the conversation, there are multiple records for the agent. This issue happens when the user in the conversation who is not the agent changes the 'Assigned to' of the case to be the agent after creating the HR case. This issue does not happen if the user performing the assignment is either an admin or has the live_feed_admin role.	Install Connect Support and the HR Service Portal plugin. Make sure you have two users who are both part of the HR Support assignment group and who have the sn_hr_core roles needed to create and update HR records. As a different end user, initiate a Connect Support conversation in the HR support queue. As the first HR agent, accept the chat and use the connect action to create an HR case from the chat. Fill out any information needed and save the case. As the second HR agent, navigate to the newly created case and change the Assigned to field to be the first agent and save the record. As the first HR agent, close out the chat, and after a few seconds, observe that it comes back. Expected behavior: The chat should not come back and you should not be a member of the same conversation twice. Actual behavior: The chat keeps coming back until you manually edit or remove the LGM record.
Cloud Management Application PRB1322470 KB0746255	MID Server memory leak due to the accumulated Camel Context for each call to the cloud provider	After each Cloud Discovery schedule runs, the MID Server memory accumulates until MID Server runs out of memory. Heapdump shows that JmxBeanServer is retaining references to Camel Contexts/Routes thus causing the leak.	Set up cloud accounts. Kick off several discoveries for the Cloud Schedules. After each discovery, take MID Server Heapdump and verify that the memory usage from the JmxBeanServer object is increasing.
Cloud Management Application PRB1332061	VM is configured with incorrect memory and CPU	Sometimes, after the VM is provisioned, if the VMware tools installation is still in progress, initializing a VM shutdown can lead to the exception com.vmware. vim25.ToolsUnavailable.
Cloud Management Application PRB1343262	The AWS discovery is not working since the pattern table is cmdb_ci
Configuration Management Database (CMDB) PRB1316377	In the NG-Relationship Editor, the title 'Relationship Editor' has changed to 'Discard changes'	The title of the (NG) Relationship Editor form incorrectly displays as 'Discard changes' instead of 'Relationship Editor'.
Configuration Management Database (CMDB) PRB1345483	The CI relationship formatter does not show some relationships	There are relationships for the IP switch in the 'cmdb_rel_ci' table, but the relationship formatter is not showing them.
Configuration Management Database (CMDB) PRB1349901	The baseline shows more changes than it should	The CMDB baseline difference list shows more changes than it should.
Configuration Management Database (CMDB) PRB1351575	When a CI is reclassified from the server to the Linux server class, the reconciliation rules are not applied and the cpu_type is getting updated
Core Platform PRB1359507	The default expiry date for sys_user _delegate is set to 01/01/2020
CSM Communities PRB1324586	When creating an event within the Community, if the date format is not yyyy-MM-dd, an 'invalid date' message appears after the user selects the start date		Activate the Communities plugin. Impersonate the user 'System Administrator'. Navigate to User Menu > Profile. Set the date format to a format that is not yyyy-MM-dd. Save. Navigate to /community?id=community_create_event. Scroll down to the Date and time section. Click the start date and select a future date value. Notice that the field value is changed to 'Invalid date'. Note: When changing the system default and user profile setting to match dd-MM-yyyy, the same issue occurs.
CSM Communities PRB1349990	'Display Name' is not captured and should be a mandatory field in the Community profile	If users do not fill out the Name field in the sys_user record, 'Display Name' is not captured in the Community profile and users can submit the profile without providing the display name.
Customer Service Management PRB1329009	Performance issues with special handling notes	Adding more Special Handling Notes records causes slowness when users open case records.
Discovery PRB1319014	The vCenter discovery creates related records even when the creation of CI record fails	The discovery of data for ESX servers fails. The creation of the ESX record fails at the database level.
Discovery PRB1342286 KB0748735	Pattern temporary variables are truncated to 1024 characters (hardcoded max value)	When using Parse file to set the temporary table field, if the string users are setting is longer than 1024 characters, it is truncated, because 1024 is a hardcoded value. Refer to MID Server parameters for more information.	Use the Parse file step on a pattern. Parse a value (greater than 1024 characters) from the file to a temporary variable column on a temporary variable table. Notice that it is truncated to 1024 characters. As such, when the CI is updated with that value, the value on the CI's field has only the truncated 1024 characters.
Discovery PRB1344869	The state field mismatch for a deleted subnet	The state field is not set as terminated as expected.	Run the discovery for GCP. Wait until the discovery is completed for the subnet. Delete the subnet from the GCP console. Wait for the events to be processed. Check the state and the status of the deleted subnet. Notice that the state is showing as available and the status is absent. However, it should be terminated and retired.
Discovery PRB1345508	The deletion strategy for VM and the related CI is not working properly
Discovery PRB1345867	The event-based discovery uses the delete strategy snapshot in an incorrect way	The cloud event-based discovery does not skip delete strategy, which causes false absent CIs.
Event Management PRB1344245	The Event Management dashboard loads Service Mapping slowly	Many calls to serviceTreeData cause the Event Management dashboard to load slowly and lock out the browser.
Event Management PRB1349845	Unable to navigate through the nodes, applications, and the database instances in any of the service maps	When users try to access the application service in the map view, the map freezes and it is unable to navigate through the nodes, applications, and the database instances in any of the service maps. The problem happens to the synchronization between the service map and the big impact graph (more than 1K nodes). To avoid this problem, set the property em.map.disable. impact.tree.highlight to 'true'. The default value of the property is 'false' for backward compatibility.
Event Management PRB1350076	The impact status is calculated incorrectly on OS cluster	The impact calculation calculates the incorrect severity for business services containing OS cluster.
Flow Designer PRB1309479	Flow Designer allows recording updates from different application scopes in a single update set	When editing scoped flows and subflows in Flow Designer, users do not need to switch to the correct scopes to edit them. For example, even if users are in the global scope working in a global update set, they can still edit flows in the HR scope without switching. Thus, users will have updates from the HR scope in the global update set, and it is impossible for users to commit that update set without moving the invalid updates into another update set in the correct scope.
Flow Designer PRB1322476	The flow fails to load after being loaded as an application when it calls a subflow which calls an action	When importing an application with a flow which calls a subflow that calls an action (all defined in the one application), it may fail to open in Flow Designer and an error occurs.	Create an application in Studio. Add an action that takes one input string and has one output string, and make sure to set the action's application to the current one. Add a subflow that takes one input string which calls the action you just created, and then logs the action's output string. Add a flow that is triggered 'once' and calls that subflow. Export the application to GitHub. Import the application into a second instance. Attempt to open the flow or subflow in Flow Designer. Notice that the following error occurs: 'Action Type Definition with Id of fab8eb6bdb 322300aee9765f3696199b is missing. Close tab.'
Flow Designer PRB1333399	Some of the IntegrationHub files are missing when a commit is made
Forms and Fields PRB1300292	After updating the date field, the 'days ago' value does not change to reflect the correct calculated value		Navigate to incident.list and open a resolved incident. Under the Resolution tab, update the Resolved field to something recent by selecting from the date picker. Save the form. Hover over the Resolved field to see the 'days ago' pop-up value. Expected behavior: The correct 'days ago' value should be calculated and shown. Actual behavior: The 'days ago' value is still shown as 2 years ago after the change.
Human Resources Service Management PRB1328897	When using 'Ask a Question' from the HR Portal on a to-do, users are seeing duplicate comments
Human Resources Service Management PRB1329431	For the HR SuccessFactors REST department integration, the pagination does not work as expected	When trying to synch departments from SuccessFactors using the REST integration, the pagination is not working. The logs display 'Response has more data false' even though the settings are correct.
Knowledge Management PRB1321428	The author cannot retire the KB article if it is revised and re-published by another user (versioned articles)	The authors cannot see the Retire UI action if their versioned article is updated and published by another user. However, the authors should have the ability to retire a versioned article even if it is updated or revised by another applicable user and then re-published.	Create a KB article as Abel Tuter. Impersonate another user who may check out the versioned article. Check out the above KB article. Edit the article and then publish it. Reload the KB article. Notice that the impersonated user may 'Checkout' and 'Retire'. Impersonate the author Abel Tuter again. Navigate to the KB article. Notice that Abel Tuter can only see the Checkout UI action.
Knowledge Management PRB1331081	The Yes/No rating options of the question 'Helpful?' are still visible even though glide.know man.show_yn_ rating is set to 'false'	The Yes/No options of the question 'Helpful?' in the portal article view page are not honoring the property glide.knowman.show_yn_rating.	In any London instance, make sure the property glide.knowman.show_ rating_options is checked. Set the property glide.knowman.show _yn_rating to 'false'. View a KB article. Notice that the Yes/No rating options of the question 'Helpful?' are visible. However, they should not be visible.
Knowledge Management PRB1349067 KB0750750	The property glide.knowman.search.show_rating is ignored by knowledge portal widgets		Log in to a Madrid instance and set the property glide.knowman.search. show_rating to 'false'. Navigate to /kb and use the search bar to search for a random keyword, for example, test. Expected behavior: Knowledge search results should not display ratings, and the behavior should be coherent with searching from /$knowledge.do where the property is properly considered. Actual behavior: Search ratings are displayed, and the property glide.knowman.search. show_rating is ignored.
Knowledge Management PRB1353174	The default expiry date for KB articles is set to 01/01/2020, and articles will expire on this date and not be searchable if it is not updated	The valid_to field on knowledge articles and templates used to have a default value of '01/01/2020'. To avoid articles getting expired after 01/01/2020, this fix will only update the articles that have a valid_to date of 01/01/2020 to have a new value of 01/01/2100. Articles where users have changed the valid_to date from the default value of 01/01/2020 will not be updated.
Knowledge Management PRB1359504	Whenever a new knowledge submission is created, the valid_to is defaulted to 01/01/2020	The default value of the valid_to field on knowledge submissions used to be '01/01/2020'. After this fix, the default value of valid_to will be changed to '01/01/2100'.
Performance Analytics PRB1319617 KB0744514	The Performance Analytics scores migration fails if there is not enough space to accommodate the new tables		Refer to the listed KB article for details.
Persistence PRB1290879	Committing an update set can fail on Oracle instances if the ALTER has both ADD and DROP	Instances running Oracle database have sys_dictionary entries not committed correctly when the update set being committed has INSERT and DELETE statements for fields in the same table. Update set commit fails with a message 'Changes for table <table_name> failed to commit.'
Persistence PRB1303260 KB0712342	Trend reports against the date and time fields are sorted in the alphabetical order instead of the numerical order in an Oracle database	In an Oracle database, after a trend report is run against the Date/Time field, the data are sorted in the alphabetical order instead of the numerical order.	Log in as the administrator in an instance based on the Oracle database. Navigate to Reports > Create New. Switch to the Classic UI. Select the below options: Table: Incident Type: Trend Group by: Active Trend by: Opened Per: Hour Aggregation: Count No. groups: System Default (12) Run the report. Notice that the output data appear in the alphabetical order.
Persistence PRB1312329	ORA-00934 error when running reports in instances with Oracle database	Reports with 'group by' and 'related list' conditions generate invalid Oracle SQL, throwing ORA-00934 errors.	Navigate to Reports > Create New. Fill in the report with the following settings: Data: Report name: test Source type: table Table: Catalog Item [sc_cat_item] Type: Other - List Configure: Group by: Name Open the condition builder by clicking the funnel icon with the following settings: CONDITIONS: [Active] [is] [True] RELATED LIST CONDITIONS: Request item->Item Run the report. The following error message appears on the form: 'Syntax Error or Access Rule Violation detected by database (ORA-00934: group function is not allowed here)'.
Persistence PRB1347889	Issues with thread deadlocks and instance nodes restarting	Applying update sets can trigger a system-wide cache flush, which can result in all the UI nodes restarting.
Project Management PRB1353935	The date calculation is incorrect around DST change dates		Create a project start date, for example, 1-Mar-2019. Create the start on the project task. Change the date to 5-Mar-2019. Notice that the duration is incorrect as you tab out of the date field. Further changing the date also makes the end date incorrect.
Project Portfolio Management PRB1319992	The PPM new Investment Portal does not provide the ability to sort by date columns	On the new Investment Portal, when users create an investment board, they have the default overview list showing all the available columns. However, they can sort by all other field types but not the date fields. The sort icon is not available when users click the field headers.	Install PPM with Financials. In the navigator, type `Investment Portal`. Create an Investment view from the Investment Portal. Establish the selection criteria. Try to sort any of the date columns on the board. Notice that the sort icon is not available for the date columns.
Project Portfolio Management PRB1342929	The cost plan UI view creates incorrect cost plan breakdowns
Resource Management PRB1325967	The utilization calculation error in the Resource Finder	The '% Utilization' in the Resource Finder of the Allocation workbench does not calculate correctly for individual users for certain months.
Resource Management PRB1333651	The snc_internal role is granted to customer contact (CSM) if it is created in the Case view	The snc_internal role is added to the new customer contact record if it is created in the Case view. However, if the customer contact is created in the Default view, the expected snc_external role is assigned.
Security Access Control Lists PRB1356040	When the slowdown occurs, AllTermsCache can cause excessive flushing due to multiple threads loading the cache concurrently	When the system is slow enough, the AllTermsCache JVM lock expires and multiple threads end up loading the cache concurrently.
Service Catalog: Service Portal Widgets PRB1250166	The pricing information for the catalog item always shows in $ (dollar) even if the item is set to £ (pound)
Service Catalog: Service Portal Widgets PRB1347525 KB0754951	When the multi-row variable set row is updated /modified, the 'leave page' prompt appears on the checkout of the order		Refer to the listed KB article for details.
Service Catalog: Service Portal Widgets PRB1353010	For the multi-row variable set, the date field shows today's date on a produced record with the com_ glideapp_questionset_default_ question_editor macro	For the multi-row variable set with a date field in it, if the record producer is submitted with a date with a format other than yyyy-MM-dd, the date variable shows today's date instead of the date selected by the user. This happens to the form that uses the com_ glideapp_questionset _default_question_editor UI macro in the formatter.	On the incident form, add the 'Incident Variable Editor' UI macro on the form layout. Navigate to the sc_cat_item_producer table. Open the entry for 'Create Incident'. Create a multi-row variable set on this. Create a date variable on the variable set. Change the system date preference to dd/MM/yyyy. Navigate to Service Portal and open the 'Create Incident'. Select the date as any future date or past date but not today's date. Submit the record producer. Come to the native UI and search for the incident. Notice that the date variable is showing today's date.
Service Catalog PRB1290257 KB0726395	The dirty form support cannot be turned off for catalog items	The dirty form support cannot be turned off for catalog items even with the glide.ui.dirty_form_support system property set to false. The alert message shows up on navigating away from the catalog item.	Navigate to sys_properties.list. Search for glide.ui.dirty_form_support. Set the value to false. Open sc_cat_item_list.do. Select any catalog item in the list. Click Try it. Fill in the details and click the back button. Expected behavior: When glide.ui.dirty_ form_support is set to false, no alert messages should show up when users navigate away from a catalog item. Actual behavior: Alert messages show up when users navigate away from a catalog item.
Service Catalog PRB1319248	Removing an entry from multi-row variable sets causes the screen to freeze when there is another multi-row variable set of lower order that is hidden
Service Catalog PRB1323474	In the variable editor, g_ form.elements returns each catalog item variable twice
Service Catalog PRB1352453	The form of previous RITMs becomes non-responsive because of the addition of the question in the multi-row variable set		Create a multi-row variable set that has one single line text question. Attach this variable set to a catalog item. Order the catalog item by adding a row in the variable set. Notice that the order has been placed and the RITM is generated correctly. Add one more question in the variable set. Open the above RITM. Notice that the form breaks and the variable editor is not loading. Right-clicking any variable or the context menu does not work.
Service Mapping PRB1344266	The event queue processing is slow due to too many discovery. device.complete events in the event queue
Service Mapping PRB1354290	The Services Tree lazy loading stops working resulting in high memory consumption	The Services Tree lazy loading stops working resulting in high memory consumption on the maps screen and maybe also on the Event Management dashboard screen.
Service Portal PRB1330239	Issue with the mandatory lookup select box variable in Service Portal		Navigate to Service Portal and search for the catalog item 'Chat request'. Select any group in the 'Which group to chat with' variable. Group members will be automatically populated in 'Which one of the staff members to chat with'. Select 'IT securities' in the 'Which group to chat with' variable, which does not have any group members. Notice that 'Which one of the staff members to chat with' turns out gray and you are allowed to submit the item without filling in the mandatory field.
Service Portal PRB1347030	The spEditableField reference field modal closes unexpectedly when 'X' is clicked to clear the value, and the value does not get cleared	When using Chrome version 74, in Service Portal, the text box of the reference field on the user profile page disappears when users clear the value of the field.	Log in to an instance using Chrome version 74. Navigate to the 'sys_user' table and open any record. Click the icon 'Additional Actions' (the three parallel lines on the top-left corner). Navigate to View > Service Portal. Right-click the form header. Navigate to Configure > Form Layout. Create a reference field: Name: test Type: Reference Table to reference: Incident Save. Select a record in the above reference field and save the record. Navigate to Service Portal. Click your name and navigate to Profile. Click the 'test' field just created. Clear the value by clicking the 'X' icon. Notice that the text box disappears and users cannot select any value. Note: This issue is not reproducible in Chrome version 72.
Service Portal PRB737096 KB0662443	TinyMCE attached images are stored with the table name kb_social _qa_question in sys_ attachment_list	Attachments are stored in kb_social_qa_question table for Service Portal widgets.	Refer to the listed KB article for details.
Software Asset Management Professional PRB1321690	Add the condition to the recc approval notification	When a reclamation candidate is created with the 'Notify user' checked, a notification is sent out to the user. The notification that used to do this (recc approval) currently does not have a condition, which means when SAMP is installed, for all of the approvals created (not for reclamation candidates), a notification is sent with this email content instead of the default one.
Timeline Visualization PRB1311777 KB0752150	Change Timeline visualization is not initialized at the same date in the English and French views		Refer to the listed KB article for details.
Transaction and Session Management PRB1326703	The semaphore /session wait times are logged incorrectly for transactions that are blocked on the session after the London upgrade	The semaphore wait time is very high and is equal to the time the transaction is waiting to claim the session, while the session wait time is very low. However, the session wait time should be high and the semaphore wait time should be low.
Usage Analytics PRB1345306	The required ua_app_family data are not correctly deleted and inserted causing license checks failing on the instance	The issue is caused due to corrupted data in the ua_app_family table for applications like com.glide.cs.chatbot and com.sn_hr_core.
Usage Analytics PRB1352539	Usage Analytics calls fail with status code 2 and do not persist outbound usage data on the instance since the stream is blocked	Several outbound usage tracking calls fail on the instances with the following: Usage Analytics send failed due to status: 2.
User Experience Engineering PRB1208852 KB0752346	Disabling glide.ui.response_time causes client transactions to not be written to the syslog_ transaction table	Setting the system property glide. ui.response_time to 'false' removes the response time indicator from the bottom of the page. It also stops the capture of client metrics.	Refer to the listed KB article for details.
Visual Task Boards PRB1317427	The system property glide.ui.create_ task_type_option_list is not restricting to show task types based on the roles in the UI	The system property glide.ui.create_ task_type_option_list contains the list of task types that are available in the UI to convert checklist items into tasks. It is not restricting to show task types based on the roles in the UI.	Update the property glide.ui.create_ task_type_option_list with incident and problem values. From the data driven board, open any record. Under the checklist, create a checklist item. From this checklist item, create a task (problem/incident). For example, an ITIL user does not have the access to create a problem, and only has the read and write access to the problem. If the ITIL user tries to create a problem/problem task from the checklist, the problem should not be visible to the ITIL user as the user does not have the create access. However, in this case, the ITIL user is able to see the Problem option but not able to create one.
Workflow PRB1351107	Remove unnecessary log messages

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

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Release version

London Patch 10

The London Patch 10 release contains problem fixes.

London Patch 10 was released on September 12, 2019.: Build date: 09-06-2019_0928; Build tag: glide-london-06-27-2018__patch10-08-28-2019

Important: For more information about how to upgrade an instance, see Upgrade to London.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in London: Benchmarks, Security Threat Intelligence, Sightings Search, and Trusted Security Circles.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

London Patch 10 includes 74 PRBs fixed in various problem categories. The chart below shows the top 10 problem categories.

Security-related fixes

Changes in London Patch 10

MID Server parameters: The section Pattern parameters has been added.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Reporting PRB1204046 KB0656974	Accessing a public report of the type 'List' deletes the default record of the report table from sys_ui_list, causing the default list to revert to its system-generated version	Accessing the results of a public report from the type 'List' causes the default record from the sys_ui_list table to be deleted. Any list layout configured by the administrator is lost.	Clear the instance cache. Type `sys_ui_list_list.do` in the Filter navigator and confirm there is a list for the incident table. Navigate to Reports > View/Run > Create a Report. Create a public report from the incident table with the type 'List'. Click Save and expand the drop-down list next to 'Save'. Click Publish and Copy Public URL. Open an incognito window outside of your active sessions to view the URL copied in the previous step. Refresh the task list from Step 2. Notice that the list is no longer there.
Service Catalog: Service Portal Widgets PRB1304513 KB0720638	The 'Required information' section is empty when the title of the variable set is the same as the name of a mandatory variable	An error appears in the console panel, and the 'Required information' section is empty.	Refer to the listed KB article for details.
Service Catalog PRB1237697	The lookup select box pointing to a large data set can trigger the low memory condition	The lookup select box pointing to a large data set may cause the Service Catalog item form to hang. This may lead to node-wide low memory and can cause performance degradation.
Tables and Dictionary PRB1342593	Unnecessary cluster cache flushes for DBNamesChecker
Core Platform PRB1347534	Attaching files via the attachment API results in the file descriptor leak leading to the node crash	Attaching files via the attachment API results in the file descriptor leak and 'Too many open files' exceptions.

All other fixes


Problem	Short description	Description	Steps to reproduce
Application Portfolio Management (APM) PRB1337630	Unable to add the hint to the business application fields when the field label is against the base cmdb_ci table
Chat PRB1240762 KB0692710	An incorrect UI macro message is displayed when a chat session is disconnected after being idle	The UI macro message connect_support_ session_expired is not displayed when the chat session is disconnected after being idle. Instead, the system displays the session closed message, which is from the UI macro connect_ support_session_closed.	Refer to the listed KB article for details.
Chat PRB1342737 KB0750075	Agent chats related to HR cases have multiple membership records and the conversation comes back after the chat is closed	When an agent closes a chat, it sometimes keeps coming back. And when looking at the live_group _member records for the conversation, there are multiple records for the agent. This issue happens when the user in the conversation who is not the agent changes the 'Assigned to' of the case to be the agent after creating the HR case. This issue does not happen if the user performing the assignment is either an admin or has the live_feed_admin role.	Install Connect Support and the HR Service Portal plugin. Make sure you have two users who are both part of the HR Support assignment group and who have the sn_hr_core roles needed to create and update HR records. As a different end user, initiate a Connect Support conversation in the HR support queue. As the first HR agent, accept the chat and use the connect action to create an HR case from the chat. Fill out any information needed and save the case. As the second HR agent, navigate to the newly created case and change the Assigned to field to be the first agent and save the record. As the first HR agent, close out the chat, and after a few seconds, observe that it comes back. Expected behavior: The chat should not come back and you should not be a member of the same conversation twice. Actual behavior: The chat keeps coming back until you manually edit or remove the LGM record.
Cloud Management Application PRB1322470 KB0746255	MID Server memory leak due to the accumulated Camel Context for each call to the cloud provider	After each Cloud Discovery schedule runs, the MID Server memory accumulates until MID Server runs out of memory. Heapdump shows that JmxBeanServer is retaining references to Camel Contexts/Routes thus causing the leak.	Set up cloud accounts. Kick off several discoveries for the Cloud Schedules. After each discovery, take MID Server Heapdump and verify that the memory usage from the JmxBeanServer object is increasing.
Cloud Management Application PRB1332061	VM is configured with incorrect memory and CPU	Sometimes, after the VM is provisioned, if the VMware tools installation is still in progress, initializing a VM shutdown can lead to the exception com.vmware. vim25.ToolsUnavailable.
Cloud Management Application PRB1343262	The AWS discovery is not working since the pattern table is cmdb_ci
Configuration Management Database (CMDB) PRB1316377	In the NG-Relationship Editor, the title 'Relationship Editor' has changed to 'Discard changes'	The title of the (NG) Relationship Editor form incorrectly displays as 'Discard changes' instead of 'Relationship Editor'.
Configuration Management Database (CMDB) PRB1345483	The CI relationship formatter does not show some relationships	There are relationships for the IP switch in the 'cmdb_rel_ci' table, but the relationship formatter is not showing them.
Configuration Management Database (CMDB) PRB1349901	The baseline shows more changes than it should	The CMDB baseline difference list shows more changes than it should.
Configuration Management Database (CMDB) PRB1351575	When a CI is reclassified from the server to the Linux server class, the reconciliation rules are not applied and the cpu_type is getting updated
Core Platform PRB1359507	The default expiry date for sys_user _delegate is set to 01/01/2020
CSM Communities PRB1324586	When creating an event within the Community, if the date format is not yyyy-MM-dd, an 'invalid date' message appears after the user selects the start date		Activate the Communities plugin. Impersonate the user 'System Administrator'. Navigate to User Menu > Profile. Set the date format to a format that is not yyyy-MM-dd. Save. Navigate to /community?id=community_create_event. Scroll down to the Date and time section. Click the start date and select a future date value. Notice that the field value is changed to 'Invalid date'. Note: When changing the system default and user profile setting to match dd-MM-yyyy, the same issue occurs.
CSM Communities PRB1349990	'Display Name' is not captured and should be a mandatory field in the Community profile	If users do not fill out the Name field in the sys_user record, 'Display Name' is not captured in the Community profile and users can submit the profile without providing the display name.
Customer Service Management PRB1329009	Performance issues with special handling notes	Adding more Special Handling Notes records causes slowness when users open case records.
Discovery PRB1319014	The vCenter discovery creates related records even when the creation of CI record fails	The discovery of data for ESX servers fails. The creation of the ESX record fails at the database level.
Discovery PRB1342286 KB0748735	Pattern temporary variables are truncated to 1024 characters (hardcoded max value)	When using Parse file to set the temporary table field, if the string users are setting is longer than 1024 characters, it is truncated, because 1024 is a hardcoded value. Refer to MID Server parameters for more information.	Use the Parse file step on a pattern. Parse a value (greater than 1024 characters) from the file to a temporary variable column on a temporary variable table. Notice that it is truncated to 1024 characters. As such, when the CI is updated with that value, the value on the CI's field has only the truncated 1024 characters.
Discovery PRB1344869	The state field mismatch for a deleted subnet	The state field is not set as terminated as expected.	Run the discovery for GCP. Wait until the discovery is completed for the subnet. Delete the subnet from the GCP console. Wait for the events to be processed. Check the state and the status of the deleted subnet. Notice that the state is showing as available and the status is absent. However, it should be terminated and retired.
Discovery PRB1345508	The deletion strategy for VM and the related CI is not working properly
Discovery PRB1345867	The event-based discovery uses the delete strategy snapshot in an incorrect way	The cloud event-based discovery does not skip delete strategy, which causes false absent CIs.
Event Management PRB1344245	The Event Management dashboard loads Service Mapping slowly	Many calls to serviceTreeData cause the Event Management dashboard to load slowly and lock out the browser.
Event Management PRB1349845	Unable to navigate through the nodes, applications, and the database instances in any of the service maps	When users try to access the application service in the map view, the map freezes and it is unable to navigate through the nodes, applications, and the database instances in any of the service maps. The problem happens to the synchronization between the service map and the big impact graph (more than 1K nodes). To avoid this problem, set the property em.map.disable. impact.tree.highlight to 'true'. The default value of the property is 'false' for backward compatibility.
Event Management PRB1350076	The impact status is calculated incorrectly on OS cluster	The impact calculation calculates the incorrect severity for business services containing OS cluster.
Flow Designer PRB1309479	Flow Designer allows recording updates from different application scopes in a single update set	When editing scoped flows and subflows in Flow Designer, users do not need to switch to the correct scopes to edit them. For example, even if users are in the global scope working in a global update set, they can still edit flows in the HR scope without switching. Thus, users will have updates from the HR scope in the global update set, and it is impossible for users to commit that update set without moving the invalid updates into another update set in the correct scope.
Flow Designer PRB1322476	The flow fails to load after being loaded as an application when it calls a subflow which calls an action	When importing an application with a flow which calls a subflow that calls an action (all defined in the one application), it may fail to open in Flow Designer and an error occurs.	Create an application in Studio. Add an action that takes one input string and has one output string, and make sure to set the action's application to the current one. Add a subflow that takes one input string which calls the action you just created, and then logs the action's output string. Add a flow that is triggered 'once' and calls that subflow. Export the application to GitHub. Import the application into a second instance. Attempt to open the flow or subflow in Flow Designer. Notice that the following error occurs: 'Action Type Definition with Id of fab8eb6bdb 322300aee9765f3696199b is missing. Close tab.'
Flow Designer PRB1333399	Some of the IntegrationHub files are missing when a commit is made
Forms and Fields PRB1300292	After updating the date field, the 'days ago' value does not change to reflect the correct calculated value		Navigate to incident.list and open a resolved incident. Under the Resolution tab, update the Resolved field to something recent by selecting from the date picker. Save the form. Hover over the Resolved field to see the 'days ago' pop-up value. Expected behavior: The correct 'days ago' value should be calculated and shown. Actual behavior: The 'days ago' value is still shown as 2 years ago after the change.
Human Resources Service Management PRB1328897	When using 'Ask a Question' from the HR Portal on a to-do, users are seeing duplicate comments
Human Resources Service Management PRB1329431	For the HR SuccessFactors REST department integration, the pagination does not work as expected	When trying to synch departments from SuccessFactors using the REST integration, the pagination is not working. The logs display 'Response has more data false' even though the settings are correct.
Knowledge Management PRB1321428	The author cannot retire the KB article if it is revised and re-published by another user (versioned articles)	The authors cannot see the Retire UI action if their versioned article is updated and published by another user. However, the authors should have the ability to retire a versioned article even if it is updated or revised by another applicable user and then re-published.	Create a KB article as Abel Tuter. Impersonate another user who may check out the versioned article. Check out the above KB article. Edit the article and then publish it. Reload the KB article. Notice that the impersonated user may 'Checkout' and 'Retire'. Impersonate the author Abel Tuter again. Navigate to the KB article. Notice that Abel Tuter can only see the Checkout UI action.
Knowledge Management PRB1331081	The Yes/No rating options of the question 'Helpful?' are still visible even though glide.know man.show_yn_ rating is set to 'false'	The Yes/No options of the question 'Helpful?' in the portal article view page are not honoring the property glide.knowman.show_yn_rating.	In any London instance, make sure the property glide.knowman.show_ rating_options is checked. Set the property glide.knowman.show _yn_rating to 'false'. View a KB article. Notice that the Yes/No rating options of the question 'Helpful?' are visible. However, they should not be visible.
Knowledge Management PRB1349067 KB0750750	The property glide.knowman.search.show_rating is ignored by knowledge portal widgets		Log in to a Madrid instance and set the property glide.knowman.search. show_rating to 'false'. Navigate to /kb and use the search bar to search for a random keyword, for example, test. Expected behavior: Knowledge search results should not display ratings, and the behavior should be coherent with searching from /$knowledge.do where the property is properly considered. Actual behavior: Search ratings are displayed, and the property glide.knowman.search. show_rating is ignored.
Knowledge Management PRB1353174	The default expiry date for KB articles is set to 01/01/2020, and articles will expire on this date and not be searchable if it is not updated	The valid_to field on knowledge articles and templates used to have a default value of '01/01/2020'. To avoid articles getting expired after 01/01/2020, this fix will only update the articles that have a valid_to date of 01/01/2020 to have a new value of 01/01/2100. Articles where users have changed the valid_to date from the default value of 01/01/2020 will not be updated.
Knowledge Management PRB1359504	Whenever a new knowledge submission is created, the valid_to is defaulted to 01/01/2020	The default value of the valid_to field on knowledge submissions used to be '01/01/2020'. After this fix, the default value of valid_to will be changed to '01/01/2100'.
Performance Analytics PRB1319617 KB0744514	The Performance Analytics scores migration fails if there is not enough space to accommodate the new tables		Refer to the listed KB article for details.
Persistence PRB1290879	Committing an update set can fail on Oracle instances if the ALTER has both ADD and DROP	Instances running Oracle database have sys_dictionary entries not committed correctly when the update set being committed has INSERT and DELETE statements for fields in the same table. Update set commit fails with a message 'Changes for table <table_name> failed to commit.'
Persistence PRB1303260 KB0712342	Trend reports against the date and time fields are sorted in the alphabetical order instead of the numerical order in an Oracle database	In an Oracle database, after a trend report is run against the Date/Time field, the data are sorted in the alphabetical order instead of the numerical order.	Log in as the administrator in an instance based on the Oracle database. Navigate to Reports > Create New. Switch to the Classic UI. Select the below options: Table: Incident Type: Trend Group by: Active Trend by: Opened Per: Hour Aggregation: Count No. groups: System Default (12) Run the report. Notice that the output data appear in the alphabetical order.
Persistence PRB1312329	ORA-00934 error when running reports in instances with Oracle database	Reports with 'group by' and 'related list' conditions generate invalid Oracle SQL, throwing ORA-00934 errors.	Navigate to Reports > Create New. Fill in the report with the following settings: Data: Report name: test Source type: table Table: Catalog Item [sc_cat_item] Type: Other - List Configure: Group by: Name Open the condition builder by clicking the funnel icon with the following settings: CONDITIONS: [Active] [is] [True] RELATED LIST CONDITIONS: Request item->Item Run the report. The following error message appears on the form: 'Syntax Error or Access Rule Violation detected by database (ORA-00934: group function is not allowed here)'.
Persistence PRB1347889	Issues with thread deadlocks and instance nodes restarting	Applying update sets can trigger a system-wide cache flush, which can result in all the UI nodes restarting.
Project Management PRB1353935	The date calculation is incorrect around DST change dates		Create a project start date, for example, 1-Mar-2019. Create the start on the project task. Change the date to 5-Mar-2019. Notice that the duration is incorrect as you tab out of the date field. Further changing the date also makes the end date incorrect.
Project Portfolio Management PRB1319992	The PPM new Investment Portal does not provide the ability to sort by date columns	On the new Investment Portal, when users create an investment board, they have the default overview list showing all the available columns. However, they can sort by all other field types but not the date fields. The sort icon is not available when users click the field headers.	Install PPM with Financials. In the navigator, type `Investment Portal`. Create an Investment view from the Investment Portal. Establish the selection criteria. Try to sort any of the date columns on the board. Notice that the sort icon is not available for the date columns.
Project Portfolio Management PRB1342929	The cost plan UI view creates incorrect cost plan breakdowns
Resource Management PRB1325967	The utilization calculation error in the Resource Finder	The '% Utilization' in the Resource Finder of the Allocation workbench does not calculate correctly for individual users for certain months.
Resource Management PRB1333651	The snc_internal role is granted to customer contact (CSM) if it is created in the Case view	The snc_internal role is added to the new customer contact record if it is created in the Case view. However, if the customer contact is created in the Default view, the expected snc_external role is assigned.
Security Access Control Lists PRB1356040	When the slowdown occurs, AllTermsCache can cause excessive flushing due to multiple threads loading the cache concurrently	When the system is slow enough, the AllTermsCache JVM lock expires and multiple threads end up loading the cache concurrently.
Service Catalog: Service Portal Widgets PRB1250166	The pricing information for the catalog item always shows in $ (dollar) even if the item is set to £ (pound)
Service Catalog: Service Portal Widgets PRB1347525 KB0754951	When the multi-row variable set row is updated /modified, the 'leave page' prompt appears on the checkout of the order		Refer to the listed KB article for details.
Service Catalog: Service Portal Widgets PRB1353010	For the multi-row variable set, the date field shows today's date on a produced record with the com_ glideapp_questionset_default_ question_editor macro	For the multi-row variable set with a date field in it, if the record producer is submitted with a date with a format other than yyyy-MM-dd, the date variable shows today's date instead of the date selected by the user. This happens to the form that uses the com_ glideapp_questionset _default_question_editor UI macro in the formatter.	On the incident form, add the 'Incident Variable Editor' UI macro on the form layout. Navigate to the sc_cat_item_producer table. Open the entry for 'Create Incident'. Create a multi-row variable set on this. Create a date variable on the variable set. Change the system date preference to dd/MM/yyyy. Navigate to Service Portal and open the 'Create Incident'. Select the date as any future date or past date but not today's date. Submit the record producer. Come to the native UI and search for the incident. Notice that the date variable is showing today's date.
Service Catalog PRB1290257 KB0726395	The dirty form support cannot be turned off for catalog items	The dirty form support cannot be turned off for catalog items even with the glide.ui.dirty_form_support system property set to false. The alert message shows up on navigating away from the catalog item.	Navigate to sys_properties.list. Search for glide.ui.dirty_form_support. Set the value to false. Open sc_cat_item_list.do. Select any catalog item in the list. Click Try it. Fill in the details and click the back button. Expected behavior: When glide.ui.dirty_ form_support is set to false, no alert messages should show up when users navigate away from a catalog item. Actual behavior: Alert messages show up when users navigate away from a catalog item.
Service Catalog PRB1319248	Removing an entry from multi-row variable sets causes the screen to freeze when there is another multi-row variable set of lower order that is hidden
Service Catalog PRB1323474	In the variable editor, g_ form.elements returns each catalog item variable twice
Service Catalog PRB1352453	The form of previous RITMs becomes non-responsive because of the addition of the question in the multi-row variable set		Create a multi-row variable set that has one single line text question. Attach this variable set to a catalog item. Order the catalog item by adding a row in the variable set. Notice that the order has been placed and the RITM is generated correctly. Add one more question in the variable set. Open the above RITM. Notice that the form breaks and the variable editor is not loading. Right-clicking any variable or the context menu does not work.
Service Mapping PRB1344266	The event queue processing is slow due to too many discovery. device.complete events in the event queue
Service Mapping PRB1354290	The Services Tree lazy loading stops working resulting in high memory consumption	The Services Tree lazy loading stops working resulting in high memory consumption on the maps screen and maybe also on the Event Management dashboard screen.
Service Portal PRB1330239	Issue with the mandatory lookup select box variable in Service Portal		Navigate to Service Portal and search for the catalog item 'Chat request'. Select any group in the 'Which group to chat with' variable. Group members will be automatically populated in 'Which one of the staff members to chat with'. Select 'IT securities' in the 'Which group to chat with' variable, which does not have any group members. Notice that 'Which one of the staff members to chat with' turns out gray and you are allowed to submit the item without filling in the mandatory field.
Service Portal PRB1347030	The spEditableField reference field modal closes unexpectedly when 'X' is clicked to clear the value, and the value does not get cleared	When using Chrome version 74, in Service Portal, the text box of the reference field on the user profile page disappears when users clear the value of the field.	Log in to an instance using Chrome version 74. Navigate to the 'sys_user' table and open any record. Click the icon 'Additional Actions' (the three parallel lines on the top-left corner). Navigate to View > Service Portal. Right-click the form header. Navigate to Configure > Form Layout. Create a reference field: Name: test Type: Reference Table to reference: Incident Save. Select a record in the above reference field and save the record. Navigate to Service Portal. Click your name and navigate to Profile. Click the 'test' field just created. Clear the value by clicking the 'X' icon. Notice that the text box disappears and users cannot select any value. Note: This issue is not reproducible in Chrome version 72.
Service Portal PRB737096 KB0662443	TinyMCE attached images are stored with the table name kb_social _qa_question in sys_ attachment_list	Attachments are stored in kb_social_qa_question table for Service Portal widgets.	Refer to the listed KB article for details.
Software Asset Management Professional PRB1321690	Add the condition to the recc approval notification	When a reclamation candidate is created with the 'Notify user' checked, a notification is sent out to the user. The notification that used to do this (recc approval) currently does not have a condition, which means when SAMP is installed, for all of the approvals created (not for reclamation candidates), a notification is sent with this email content instead of the default one.
Timeline Visualization PRB1311777 KB0752150	Change Timeline visualization is not initialized at the same date in the English and French views		Refer to the listed KB article for details.
Transaction and Session Management PRB1326703	The semaphore /session wait times are logged incorrectly for transactions that are blocked on the session after the London upgrade	The semaphore wait time is very high and is equal to the time the transaction is waiting to claim the session, while the session wait time is very low. However, the session wait time should be high and the semaphore wait time should be low.
Usage Analytics PRB1345306	The required ua_app_family data are not correctly deleted and inserted causing license checks failing on the instance	The issue is caused due to corrupted data in the ua_app_family table for applications like com.glide.cs.chatbot and com.sn_hr_core.
Usage Analytics PRB1352539	Usage Analytics calls fail with status code 2 and do not persist outbound usage data on the instance since the stream is blocked	Several outbound usage tracking calls fail on the instances with the following: Usage Analytics send failed due to status: 2.
User Experience Engineering PRB1208852 KB0752346	Disabling glide.ui.response_time causes client transactions to not be written to the syslog_ transaction table	Setting the system property glide. ui.response_time to 'false' removes the response time indicator from the bottom of the page. It also stops the capture of client metrics.	Refer to the listed KB article for details.
Visual Task Boards PRB1317427	The system property glide.ui.create_ task_type_option_list is not restricting to show task types based on the roles in the UI	The system property glide.ui.create_ task_type_option_list contains the list of task types that are available in the UI to convert checklist items into tasks. It is not restricting to show task types based on the roles in the UI.	Update the property glide.ui.create_ task_type_option_list with incident and problem values. From the data driven board, open any record. Under the checklist, create a checklist item. From this checklist item, create a task (problem/incident). For example, an ITIL user does not have the access to create a problem, and only has the read and write access to the problem. If the ITIL user tries to create a problem/problem task from the checklist, the problem should not be visible to the ITIL user as the user does not have the create access. However, in this case, the ITIL user is able to see the Problem option but not able to create one.
Workflow PRB1351107	Remove unnecessary log messages

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London Patch 10

London Patch 10

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London Patch 10

London Patch 10

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