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All other London fixes

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All other London fixes

The London release contains fixes to these problems.

London was released on July 26, 2018.
Build date: 07-14-2018_1223
Build tag: glide-london-06-27-2018__patch0-07-11-2018
Important: For more information about how to upgrade an instance, see Upgrade to London.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of London fixed problems, see KB0692695.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in London: Benchmarks, Security Threat Intelligence, Sightings Search, and Trusted Security Circles.

All other London fixes

Problem category

Number

Short description

Activity Stream

PRB955358

UI16 activity streams handle [code] tags differently than UI15

Activity Stream

PRB1273226

Activity stream user preferences <table>.activity.filter do not add or remove fields from stream

Activity Stream

PRB1202377

Activity stream still shows recipient email address instead of user display name when property glide.ui.activity.email.use_display is true

Activity Stream

PRB666998

Adding an activity filter to a new table displays multiple blank options

Activity Stream

PRB1239636

Loading form for a nonexistent record produces Javascript error "g_form is undefined"

Activity Stream

PRB1270019

Activity history truncates the list of email recipients in IE11 and Firefox

Agent Intelligence

PRB1265935

Agent Intelligence user 'sharedservice.worker' was not created during plugin activation

Agile Development

PRB1282044

List filtering options on Task Board do not work and produce script error "Cannot read property 'checked' of null"

Agile Development

PRB1239107

Delete ACL for table 'm2m_release_group' produces table not found error

Agile Development

PRB1249930

Sprint planning board not displaying sprints created from the release related list

Agile Development

PRB1290192

Groups created from a product do not have an assignment group type and do not display in the Groups related list

Agile Development

PRB752327

After installing Agile Development, dictionary displays two "order_Index" fields

Agile Development

PRB1266850

UI action 'Create story' does not work from rm_defect form in 'Scrum View' when there are no related or embedded lists

Agile Development

PRB1178803

Clicking an info icon in the Planning Board view produces a browser console error

Agile Development

PRB1270556

Agile dashboard does point to correct page after upgrade

Agile Development

PRB1248020

Cannot drag and drop stories to the top of the backlog in the Agile Board

Agile Development

PRB1241483

Task "Assigned To" field not being automatically populated in the Task Progress Board

Agile Development

PRB1241688

List sort and filter options not working in Sprint Planning Board

Agile Development

PRB1243836

Difficulties moving tasks in Task Progress Board when using IE and sprint has many stories

Agile Development

PRB1236284

After upgrading to Jakarta, "scrum_team_member" role no longer inherits the "scrum_story_creator" role, which prevents "write" access to the rm_story table

Agile Development

PRB1290297

Agile2SecurityManager script include does not properly process GlideList fields such as Assignment Group

Application Navigator & Banner Frame

PRB1270820

Application Navigator displays rendering errors when changing domain from domain picker

Application Navigator & Banner Frame

PRB1272442

Public application navigator content is not visible from the login screen after upgrade

Application Navigator & Banner Frame

PRB1202123

In the UI16 application navigator, the star icon is not right-aligned for non-admin users

Application Navigator & Banner Frame

PRB1199371

Browser displays wrong icons after upgrading from Helsinki to Istanbul

Application Navigator & Banner Frame

PRB1203271

No upgrade history available for sys_index_sys_ui_navigator_history_user_sys_created_on.xml

Application Navigator & Banner Frame

PRB1244656

After a successful impersonation, subsequent attempts to impersonate produce a "java.lang.NullPointerExceptionerror" in the browser console

Application Navigator & Banner Frame

PRB1262707

System Update Sets menu does not show modules after committing an update set

Application Navigator & Banner Frame

PRB1248003

Duplicate system properties for "Unselected navigation tab icon and favorite icons color" in "Basic Configuration UI 16"

Application Navigator & Banner Frame

PRB1255721

System setting "Compact User Interface" produces opposite effect of option selected

Application Portfolio Management

(APM)

PRB1240379

No one can delete records from the cmdb_ci_business_app table

Application Portfolio Management

(APM)

PRB1270330

JavaScript warning "sn_apm" is not defined when working with business applications and Application Portfolio Management is not installed

Application Portfolio Management

(APM)

PRB1279135

Cannot create a dictionary override or flow formatter for the Business Application cmdb_ci_business_app table

Application Portfolio Management

(APM)

PRB1265622

Previously calculated capability scores change in error when new capabilities are assessed

Application Portfolio Management

(APM)

PRB1275551

Technology portfolio takes a long time to load data

Application Portfolio Management

(APM)

PRB1268320

Technology Portfolio Management timelines do not display discovered business services

Approvals

PRB1245078

Approval Events (Task) business rule triggers wrong event when using custom approver variable

Approvals

PRB1264753

Changing the state of a group approval before requesting approval for the record sets the state of all other group approvals to "No Longer Required"

Assessments

PRB1267785

Category results for ratings should be calculated correctly when the "anonymize responses" option is chosen

Assessments

PRB1239069

The choice for the image scale question shows up correctly on mobile, but the image displayed is that of the last choice

Assessments

PRB1280290

The calculation of category results is incorrect based on the answer choices of the questions

Assessments

PRB1264850

The "Default answer from script" method does not work with metric where the data type is "Choice"

Asset Management

PRB1065644

Retired and decommissioned computers still show values in the Assigned to field

Asset Management

PRB1258596

Default semaphore is exhausted

Asset Management

PRB1241840

The Stockroom field width is too small on procurement sourcing

Asset Management

PRB1288979

In French, in a contract, the calculation for total cost and tax cost is not calculated correctly onChange

Asset Management

PRB1278252

sys_choice records are automatically deleted after the instance upgrade

Asset Management

PRB1234962

Transfer Order Line has a negative Quantity Remaining, and fixing the Quantity Received value does not recalculate it correctly

Asset Management

PRB1247211

Asset-CI Field Mappings allow selecting the Class sys_class_name]field, and when synchronization occurs, records become corrupted and unusable

Asset Management

PRB1250631

An asset attribute is still being updated after a related CIs attribute is prevented from update due to a reconciliation definition

Asynchronous Message Bus

PRB1254318

Log files display null pointer exception message for AMBProcessorAdapter

Asynchronous Message Bus

PRB1197193

Leaking listeners cause the number of listeners to grow, which impacts the instance performance over time

Audit History

PRB1249729

Activity stream does not display changes for fields whose column name is longer than 40 characters

Authentication

PRB1237204

Reset password link displays blank page with error message "Security restricted when invoking processor"

Authentication

PRB897842

Localized LDAP servers using UTF-8 produce JSON formatting errors

Authentication

PRB820080

Unable to create LDAP OU with name greater than 40 characters after upgrade

Authentication

PRB1201941

Instance does not display E-signature tab despite plugin being active

Authentication

PRB1237672

Links not working for single sign-on users even though they have a valid session

Authentication

PRB598684

DigestToken does not always work as expected after activating MultiProvider SSO

Authentication - SSO

PRB1277955

Users with web service access only produce an infinite loop of logout redirects when they log in

Authorization - LDAP

PRB1250454

Upgrades overwrite customizations to the "LDAP Admins" group

Automated Test Framework

PRB1278373

Click a modal button step does not submit the modal when javascript is executed in the button's onClick

Automated Test Framework

PRB1243954

Test run fails with error "Step execution failed with error: Cannot read property 'step_execution_generator' of undefined" upon first opening a client test runner

Automated Test Framework

PRB1247670

Client Test Runner hangs during screenshot capture, usually occurs with the Click Modal button step

Automated Test Framework

PRB1209940

Record Query step fails in scoped applications because it does not wait for records to exist

Automated Test Framework

PRB1265788

The record query timeout does not work when the test is scoped

Benchmarks Application

PRB1247525

The email notification with the Benchmarks monthly scores download is sent to all ITIL users

Benchmarks Application

PRB1245213

Client score dates are displaying incorrectly on non "yyyy-MM-dd" date format instances

Benchmarks Application

PRB1285178

Benchmarks Card view: Mini-trend is not loading when one category has scores for the last 6 months and another category does not have scores for the last 4 months

Benchmarks Application

PRB1255407

Benchmark Recommendations are not evaluated when the customer upgrades from Jakarta to the Kingston release

Benchmarks Central Application

PRB1241076

Benchmark central: Instance ID is truncated to 32 characters if it is greater than 32 characters

Change Management

PRB1290275

"Refresh Agenda Items" UI Action contains misleading text

Change Management

PRB1251827

"Refresh agenda items" doesn't honor the "Change start after dates" and "Change starts before dates" fields when there are OR conditions in the filter

Change Management

PRB1257468

The Change lookup function is not working in Sample Change Requests under Propose a new Standard Change Template

Change Management

PRB1185785

During a meeting using the CAB Workbench, attendee's names are displayed incorrectly

Change Management

PRB1240170

ACLs that grant the sn_change_cab.cab_manager role access to the cmn_other_schedule table are missing

Change Management

PRB1195547

When Standard Change Proposal are created with a value in the Short description field, the template that is generated from the proposal has no value in the Short description field

Change Management

PRB1208918

In the Change form on the HI Service Portal, there are issues opening the Calendar view

Change Management

PRB1235366

Setting the sysparm_fixed_query within the URL for task_add_affected_cis.do does not apply, but it works when using a normal sysparm_query

Change Management

PRB1273823

When the Risk condition is set to "impact=Leave Alone," and when risk assessment is executed on the Change Request, the impact value is set to empty /blanked out

Change Management

PRB1262255

Revert a change request to New state through the "Revert to new" UI Action leaves the change on hold and unable to move back if the On Hold field was checked

Change Management

PRB1256501

When the Two Step property is enabled in Standard Change Properties, standard changes created from standard change templates that have an attachment do not inherit the attachment from the template

Change Management

PRB1256967

"MaintenanceScheduleCalculator" fires duplicate info messages on the form when users toggle the schedule date for a change request

Change Management

PRB1244570

Change Template Management breaks after selecting 'show related fields' in the template

Change Management

PRB1089829

An approved or rejected agenda item is marked as having no decision if the CAB meeting is ended while the agenda item is still the "current agenda item"

Change Management

PRB953574

"Health Dashboard" tooltip is misspelled as "Health Dashbaord" when hovering over the second button to the right of the Configuration Item field on an existing Change Request

Change Management

PRB1186759

After submitting the change request, the conflict status field is not getting updated from the default value "Not Run"

Change Management

PRB1238899

The "Check Conflict" UI Action active flag is turned on after upgrading to Jakarta

Change Management

PRB1261372

The 'Revert To New' UI action does not work properly if the workflow of the change request has been changed

Change Management

PRB1258960

Unable to change the current agenda item in the CAB Workbench when there are many attendees

Change Management

PRB1240984

Comparing a standard change proposal template with a published version fails with 'TypeError: Cannot convert null to an object.' if a field added to the template is dropped from the table after the template is published

Change Management

PRB1237013

E-signature is not available when approving or rejecting a change in the CAB meeting 'Current Agenda Item' widget

Change Management

PRB1242718

The CAB Workbench form view does not display splits correctly as specified in the layout configuration

Change Management

PRB1235402

The 'update_synch' attribute is still set to 'true' for the Collection record of the std_change_record_producer table following an upgrade to Istanbul or Jakarta

Change Management

PRB1250450

In the CAB Workbench, when an agenda item order field is empty, clicking the "Promote" link does nothing

Change Management

PRB1264376

The Change Request Calendar does not change messages translations when the language is changed

Change Management

PRB1260626

The save_as_template ACLs do not prevent users from editing reference fields when they make or edit a Standard Change Proposal

Change Management

PRB1250154

OOTB UI policies are causing conflicts: Show - CAB fields for Normal/Emergency changes

Change Management

PRB1251835

In Jakarta, the 'hours' value is truncated for the 'Duration' field in the CAB workbench view

Change Management Conflict Detector

PRB1259605

The dialog message for the conflict check does not disappear when users move the Conflict Progress Checker element out of the Conflicts tab

Change Management Conflict Detector

PRB1251400

Conflict detection may run out of memory if the start/stop dates are too far apart

Chat

PRB1235390

Users cannot attach files to chat conversation after activating Human Resources Application: Core plugin

Chat

PRB1068961

Connect un-encodes URL after clicking it in chat window causing not authorized message

Chat

PRB1237575

Connect Chat does not use translations for all values when starting conversation

Chat

PRB1264703

Queue Count is not updating in real time for Chatbot and Connect Support

Chat

PRB1270876

JAWS screen reader in internet explorer (IE) reads Angular code instead of message text in Connect

Chat

PRB1067048

Missing translations for Connect Chat

Chat

PRB955111

Upon activation of the "Connect.support" plugin, the Business Rule "task closer" is getting updated

Chat

PRB752215

Action icons module is accessible by non-role users under Collaborate application

Chat

PRB897726

End users can submit chat queue entries to inactive support queues

Chat

PRB1264077

Chat window does not show the transfer message work note to the agent transferring or canceling transfer of a chat until the page is refreshed

Chat

PRB1241743

Task <--> Conversation relationships can get crossed when switching conversations during execution of a Connect Action

Chat

PRB712523

Background ongoing chat gets closed when downloading an attachment in connect support

Chat

PRB1277905

Connect AMB Processor has a gs.log() statement which adds many "checking permissions for ..." messages to the logs

Chat

PRB1254973

Links to external sites posted in Live Feed are showing an "unknown exception" error

Chat

PRB1282088

Connect chat conversations do not show new messages or message history in UI15 in Kingston

Chat

PRB1289963

End users make requests to support/sessions?closed=true while in the frameset if they have created support sessions previously

Chat

PRB726719

Support chat uses the user's live_profile name for chat sessions, but uses the sys_user name when displaying disconnect messages

Chat

PRB997103

Connect chat throws concourse error if UI16 is not enabled

Chat

PRB1171082

Guest users are not receiving messages automatically in anonymous support chat

Clone Issues

PRB725919

clone_admin role does not work as described

Cloud Management Application

PRB1241930

Associating a datacenter from service accounts with different credentials to the same cloud account throws a unique key violation error

Cloud Management Application

PRB1206461

Excessive resource information appears in the System Log after running Discovery

Cloud Management Application

PRB1243746

Problems discovering tags with inconsistently capitalized keys

Cloud Management Application

PRB1270351

Load balancer pools and pool members are not populated during provisioning

Cloud Management Application

PRB1270958

Default values for catalog attributes are not saved

Cloud Management Application

PRB1151425

Storage disk size of a virtual machine is different than what is in the Compute profile (VMWare)

Cloud Management Application

PRB1275659

Discovery does not work for customized cloud providers

Cloud Management Application

PRB1262949

Deprovisioning of an Azure stack on Cloud Management v2 fails because of the business rule "Remove BSM for terminated VM"

Cloud Management Application

PRB1252225

Two Discovery status records are created for every Discovery run

Cloud Management Application

PRB1253564

Memory use is high while processing the Discovery of a web service

Cloud Management Application

PRB1253831

Discovery Error: type of blob in container is unrecognized

Cloud Management Application

PRB1254576

If a policy fails, Orchestration is not able to resume the correct order

Cloud Management Application

PRB1244910

Item provisioned from a blueprint does not create an approval task using the Custom Approval workflow

Cloud Management Application

PRB1256103

Newly created interface operations cannot be included in existing interface

Cloud Management Application

PRB1258750

'Modify lease' life cycle operation does not work

Cloud Management Application

PRB1194362

Records for the "Compute Security Group Template" reference field do not appear

Cloud Management Application

PRB1206348

Azure billing download keeps connection open

Cloud Management Application

PRB1242676

Azure list node discovery fails due to duplicate records in list nodes payload

Cloud Management Application

PRB1269725

Incorrect sequence for the deprovisioning of an AWS ELB

Cloud Management Application

PRB1271545

Discovery does not populate the IP address of VMs or NICs

Cloud Management Application

PRB1239076

Billing report cost totals are incorrect on instances with number formats using a decimal (European style)

Cloud Management Application

PRB1277438

Duplicate credential links named 'Azure Enterprise Agreement Credential(s)'

Cloud Management Application

PRB1249225

Provisioning errors occur after users delete catalog items based on ARM or Cloud Formation templates

Cloud Management Application

PRB1251101

The 'cmdb_ci_security_grp_template' table does not have a default view

Cloud Management Application

PRB1253783

Other cloud management workflows that are not a part of PRB1158173 can cause instance state to be 'error' and create incidents with Request Id: Undefined

Cloud Management Application

PRB1255124

The Survey Publish URL points to the Cloud Management Portal

Cloud Management Application

PRB1257008

'Skipped Error' message appears after upgrade

Cloud Management Application

PRB1259424

The 'Assigned to' value changes on a stack when different users execute the life cycle operation

Cloud Management Application

PRB1241447

Cloud resource tags are not populated for Azure Virtual Networks

Cloud Management Application

PRB1202392

Manually created blueprint constraints and imported blueprint form rules do not load properly

Cloud Management Application

PRB1242672

Users can submit requests while operations are in progress

Cloud Management Application

PRB1269716

Unable to use Elastic Load Balancer due to a certificate error, despite a valid certificate that is already uploaded

Cloud Management Application

PRB1271912

Script execution with script parameters fails with Windows servers

Cloud Management Application

PRB1237718

Tags with a capitalized value in the 'Name' field cannot have values assigned

Cloud Management Application

PRB1276064

The 'Show Matching on Stack' UI action on the Cloud User portal does not work

Cloud Management Application

PRB1266101

Application type load balancers discovery fails if listener information is missing

Cloud Management Application

PRB1244799

Multiple IPAM actions are fired for a single request

Cloud Management Application

PRB1255993

Upgrade from KP1 to KP2 skips records

Cloud Management Application

PRB1245495

Loading order form for ARM template results in form performance issues and errors in the browser log

Cloud Management Application

PRB1246598

Amazon AWS Config service does not recognize security group resource

Cloud Management Application

PRB1247369

Resource Input parameter does not get added to operation inputs

Cloud Management Application

PRB1248264

'Create CName Record' fails in Cloud Management with an Infoblox integration

Cloud Management Application

PRB1198015

Default CMDB relationships from VM to a private image are not mapped to the correct Image

Cloud Management Application

PRB1241568

Form loads of the Catalog items in the Cloud User Portal are slow

Cloud Management Application

PRB1242745

Billing report fails to capture tags when tag values are tracked only on-instance and not the cloud

Cloud Management Application

PRB1235890

List nodes get stuck at processing during Azure discovery

Cloud Management Application

PRB1237716

Parsing issues occur if a billing row includes backslashes

Cloud Management Application

PRB1248555

Resource Operation policies are not triggered

Cloud Management Application

PRB1249082

Records in sys_choice table are unable to be modified when the table is 'incident' and the element is 'category'/'subcategory'

Cloud Management Application

PRB1249497

Order form breaks when users have the wrong combinations on Blueprints or in the catalog table

Cloud Management Application

PRB1251000

The ListResourceGroup sensor fails if the discovered Azure subscription has no resource groups

Cloud Management Application

PRB1251697

Related lists do not appear by default for the VMware Datacenter form, but do appear for AWS and Azure

Cloud Management Application

PRB1254554

Resource operation policies execute out of order

Cloud Management Application

PRB1245674

Blueprint forms cannot be published when the 'DataSource' field is 'pool' and the 'Datasource Value' field is empty

Cloud Management Application

PRB1258981

No default relationship between VMWare templates and LDC

Cloud Management Application

PRB1287257

The input parameter 'Virtual Server ClusterDatastore' causes an error

Cloud Management Application

PRB1235500

The Azure Billing download results in no data when the downloaded CSV column headers are localized to a non-English language

Cloud Management Application

PRB1244534

The sequence of steps is lost in the blueprint UI and execution order of steps is not maintained

Cloud Management Application

PRB1250656

VMWare discovery fails due to multiple logical datacenters

Cloud Management Application

PRB1250995

Form fields do not display properly and data types not supported in blueprint form

Cloud Management Application

PRB1251611

Multiple sys_dictionary entries have invalid 'text' value for the internal_types field

Cloud Management Application

PRB1253468

When a VM is provisioned or modified, the wrong ESX server can be selected

Cloud Management Application

PRB1255028

Service account discovery times out causing the application to be stuck

Cloud Management Application

PRB1256231

Stacks are visible to users who do not own the stack

Cloud Management Application

PRB1257249

VMware discovery error: "Failed to create provider com.snc.cloud.discovery.cfgmgmt.CfgMgmtDiscoveryProvider: no thrown error"

Cloud Management Application

PRB1258579

Catalog disappears from user portal when categories are not associated

Cloud Management Application

PRB1240528

Blueprint TLR: Newly added custom attribute is missing after blueprint import

Cloud Management Application

PRB1241370

Not able to select an event on the Add Form Load rule

Cloud Management Application

PRB1283814

Errors occur on the stack item in the Cloud User Portal

Cloud Management Application

PRB1242282

Blueprint catalog item changes are not preserved when a blueprint form is published

Cloud Management Application

PRB1234401

VMware discovery fails on the "VMWareGuestCustomizationProbe" after upgrade to Jakarta

Cloud Management Application

PRB1289974

Catalog items load slowly

Cloud Management Application

PRB1236112

Cloud Account user interface is stuck with a 'Starting' status if Discovery fails

Cloud Management Application

PRB1273100

Error occurs when generating catalog item from blueprint: "You cannot select category [Compute] because it does not exist"

Cloud Management Application

PRB1275483

The display order on a blueprint provisioning form is not preserved

Cloud Management Application

PRB1261356

After upgrade from Jakarta to Kingston, configuration content is duplicated and operations do not work

Cloud Management Application

PRB1268420

When a Cloud API record is deleted, the associated MID Server script files remain

Cloud Management Application

PRB1245840

Form rules are not working after blueprint import

Cloud Management Application

PRB1259178

After upgrade to Istanbul patch 10, changes to cmp_provider_extension_point are not preserved

Cloud Management Application

PRB1199193

The "Apply OperationApproval Policy" activity has a hard-coded change type

Cloud Management Application

PRB1242492

Necessary parameters are not marked mandatory in Image templates

Cloud Management Application

PRB1271482

User portal freezes or experiences slow performance when a user launches a stack

Cloud Management Application

PRB1273447

Hostname is not populated in the VM NIC cmdb_ci_nic table after a VM is provisioned in Azure

Cloud Management Application

PRB1262099

Discovery plugin activation causes the error: "Table 'sn_cmp_bp_rule_info' does not exist"

Cloud Management Application

PRB1249871

During cloud registration, the datacenter URL is not honored

Cloud Management Application

PRB1251278

AWS billing CSV rows with a negative cost or a missing RecordId are improperly skipped

Cloud Management Application

PRB1244931

Form rules do not work when with special characters in parameter names

Cloud Management Application

PRB1280984

Blueprint form parameter 'UI datatype' does not show 'List Collector' as an option

Cloud Management Application

PRB1282943

Cloud User Portal catalog item variables have incorrect permissions for admins

Cloud Management Application

PRB1242473

After Azure discovery, OS and data disk information are stored in wrong table

Cloud Management Application

PRB740861

After running AWS Discovery, the following error is triggered: "IllegalArgumentException: Invalid uri"

Cloud Management Application

PRB1273046

Cloud User Portal experiences poor performance

Cloud Management Application

PRB1238318

AWS billing discovery fails when the CSV file has a 'Cost' column instead of 'Blended Cost' and 'Unblended Cost'

Cloud Management Application

PRB1266972

Azure alerts do not work if users have a password with a special character

Cloud Management Application

PRB1267456

Discovery does not populate the operating system type

Cloud Management Application

PRB1269279

Cloud account permission errors do not appear on the Activity page

Cloud Management Application

PRB1256108

Newly and updated form UI groups disappear from Form UI group

Condition Builder

PRB1265733

Gaps occur in auto-number fields in task records with the List v3 condition builder

Condition Builder

PRB1100065

Special characters are removed when loading a report or filtering lists using List v3

Condition Builder

PRB1240144

Using the 'at or before' operator in the filter condition of an alert group produces an error

Condition Builder

PRB1262477

Condition builder shows date/time fields using a different format

Configuration Management

PRB1240759

CMDB Suggested Relationship table cmdb_rel_type_suggest shows Sys IDs in the relationship field

Configuration Management Database

(CMDB)

PRB1204843

ClassCastException thrown top-level rule is also containment rule when recomputing a business service

Configuration Management Database

(CMDB)

PRB1285689

Query builder query execution turns on verbose query tracing

Configuration Management Database

(CMDB)

PRB1242469

CMDB Dashboard populates completeness/correctness score incorrectly

Configuration Management Database

(CMDB)

PRB1210530

Instance experiences slow performance while querying CDDB baseline items

Configuration Management Database

(CMDB)

PRB1244036

The itil and itil_admin roles are not assigned read and write access on the cmdb_health_metric_pref table

Configuration Management Database

(CMDB)

PRB1261722

CI is not added in the "Impacted Services' related list after refreshing impacted services

Configuration Management Database

(CMDB)

PRB1259137

Orphan CI dashboard does not show any record if cmdb_rel_ci table has parent or child empty

Configuration Management Database

(CMDB)

PRB1287618

The "Edit Manual CI" button does not work under a CMDB Group record when List v3 is active

Configuration Management Database

(CMDB)

PRB1274930

NullPointerException in CMDB Relation Health Job when there are domains without any health failures

Configuration Management Database

(CMDB)

PRB1256359

Identification Engine null pointer exception error occurs the WMQ pattern

Configuration Management Database

(CMDB)

PRB1277335

Calendar icons are aligned to the bottom of the start date and the end date instead of beside them

Configuration Management Database

(CMDB)

PRB1251706

Relationship Type reference field has the incorrect default value of 1

Configuration Management Database

(CMDB)

PRB1261904

Incorrect attribute 'Class' is available on reconciliation definitions

Configuration Management Database

(CMDB)

PRB1263292

Mangled text in CI Class Manager when compact UI user preference is enabled

Configuration Management Database

(CMDB)

PRB1247937

CMDB Health Reconciliation/De-Duplication Tasks do not have their own prefix

Configuration Management Database

(CMDB)

PRB1262843

The identification simulation module causes the browser to become unresponsive

Configuration Management Database

(CMDB)

PRB1251315

While processing 'skip duplicates' in the identification engine, memory issues may occur with high numbers of duplicates

Configuration Management Database

(CMDB)

PRB1252679

Changing the selected CMDB Baseline on a CI Form returns the user to the previous page if the CI is read-only

Configuration Management Database

(CMDB)

PRB1259556

NullPointerException can occur while creating RecordCommitterForRelationCleanup

Configuration Management Database

(CMDB)

PRB1197952

Run time exception occurs after changing impact rules

Configuration Management Database

(CMDB)

PRB947592

The CI relations formatter on the CMDB CI forms ignores the dictionary display field and displays CI 'name' values

Configuration Management Database

(CMDB)

PRB1167901

CMDB dashboard relationship widgets do not calculate properly

Configuration Management Database

(CMDB)

PRB1263137

Updated value on CMDB Health Metrics reverts to a different value

Configuration Management Database

(CMDB)

PRB1256477

The first_discovered field does not get populated for existing CIs upon the first discovery

Configuration Management Database

(CMDB)

PRB1280234

CIs are missing in the relationship formatter when a CI has relationships with endpoint CIs

Configuration Management Database

(CMDB)

PRB1243157

CMDBRuntimeException with message "not editable" is not helpful or accurate

Configuration Management Database

(CMDB)

PRB1251488

Default suggested relationships do not include a child or parent to form a pair

Configuration Management Database

(CMDB)

PRB1247840

Upgrades retain only the first section of the Virtual Private Network cmdb_ci_vpn form in default view

Configuration Management Database

(CMDB)

PRB934800

Hovering over the reference icon for a Configuration Item on the Incident form saves the record

Configuration Management Database

(CMDB)

PRB1274446

Identification engine can get into an infinite loop when finding matching CIs and duplicates

Configuration Management Database

(CMDB)

PRB1261044

When editing a table that is not in the Global scope using the CI Class Manager, it will incorrectly say changes were successful and throw an error

Configuration Management Database

(CMDB)

PRB1244875

The CI dashboard shows 'Not Applicable' under the Correctness dashboard

Configuration Management Database

(CMDB)

PRB1244926

CMDB Scheduled Change formatter displays title twice and expand icon does not function

Configuration Management Database

(CMDB)

PRB1248151

Identification rules with 'independent = true' leads to multiple "runs on" relations

Content Management System

(CMS)

PRB1262260

Remove content from "CMS Admin Sitemap" content block

Contextual Search

PRB1275971

When previewing a KB article that shows up in the Related Results pane, if users click the back arrow that is presented with the KB article, it does not return users to the record they are editing

Contextual Search

PRB1211357

The attachment link was missing when viewing the KB article using the Contextual Search widget in Service Portal

Contextual Search

PRB1155133

Contextual Search does not work as expected with a default value in a Record Producer

Contextual Search

PRB1248341

Contextual Search: When updating the values under table configuration, the value of "Show action on new record" under cxs_ui_action_config table is being reset

Contract Management

PRB1249918

Contract History is not being created when a contract is renewed

Contract Management

PRB1290391

Monthly cost and Yearly cost on a contract always calculate in USD even if the payment amount is made in a different currency

Core Platform

PRB1279988

Help text translation issue on catalog item in Service Portal after the page reloads

Core Platform

PRB1196560

Tags not showing in Database view

Core Platform

PRB1244621

When two OOB business rules have the same order, one is not executed because it depends on the other

Core Platform

PRB1238125

Inserts into sys_script_validator failing during upgrade if a validator for the same type exists

Core Platform

PRB1254385

500 error message accessing scripterrorreporting.service-now.com due to sys_whitelist_member.inserted events

Core Platform

PRB1257374

SizeAwareness size estimation is additive when ScriptableObjects are instantiated in a loop causing the size of scriptable objects estimation to be larger than expected

Core Platform

PRB1248570

X-Forwarded-Host validation does not validate values with comma-separated multiple host names or if a single host name has a trailing comma

Core Platform

PRB1253248

Dot-walked workflow stage field states get forced to the stage of the referencing table

Core Platform

PRB1203898

current.work_notes.getJournalEntry(1) is not returning the most recent work note when used in an "After Insert" business rule

Core Platform

PRB1263660

Usability Issue: Keywords that are stopwords: 'Issue' and 'broken' are not working

Core Platform

PRB1244963

Option values of choice lists in UI page: render_gadget_performance_controls are not translated

Core Platform

PRB1235332

Records with empty sys_ids can be created and can cause invalid cascade deletion

Core Platform

PRB1244757

Business phone field cannot be updated when "Dynamic Creation" is checked

Core Platform

PRB1279628

Thumbnail images by <attachment>.iix?t=small causes "Stream closed" in the system logs if the image does not exist

Core Platform

PRB1241199

The Download All Attachments button does not include duplicate file names, even if the content is different

Core Platform

PRB1207110

JavaScript generated for conditions evaluating date or date time variables is unable to evaluate dates

Core Platform

PRB909987

Read action Cross Script error while reading a workflow context for privately scoped table record

Core Platform

PRB1247576

Exception thrown when processing code tags that contain <?=

Core Platform

PRB1200618

Data Policy mandatory alert message cannot be translated

Core Platform

PRB1171210

Table API - Dot-walked fields are returned with blank values, but the request status is 200 (success)

Core Platform

PRB1261823

When function definition of function field is provided, improper syntax throws "Record not found" for the corresponding table

Core Platform

PRB1235252

An exception is thrown when the transform map calls the script include function

Core Platform

PRB1262690

The size of JavaScript objects is calculated incorrectly

Core Platform

PRB1259731

When displaying dot-walked field choice fields, if the choices are defined on an extended table, their value is displayed instead of the label

CSM Communities

PRB1278954

Upgrading from Jakarta to Kingston changes the custom theme colors of CSM Portal back to the default colors

CSM Communities

PRB1209386

Communities form admins cannot see the Accept button in the answers section, and they cannot change Accept to true or false via kb_social_qa_answer_list

CSM Communities

PRB1254470

Notifications and Subscriptions portal page cuts the KB article short descriptions after the colon ':' character

CSM Communities

PRB1257609

Change in the Primary header color is not reflected when value is changed through branding editor

Currency

PRB1248691

CurrencyPriceOptimizer can generate a NullPointerException when memory usage is high during a table reindexing process

Customer Service Management

PRB1250863

Edit UI action not appearing on case table

Customer Service Management

PRB1259677

Flow designer: Upgrading from Kingston with the Field Service Spoke plugin activated generates 203 Skipped Errors

Customer Service Management

PRB1238935

The widget "Password Reset" installed by plugin "Customer Service Base Portal" is using the legacy Password Reset URL

Customer Service Management

PRB1261244

Customer Self Registration form: Links for "Privacy Policy" and "Terms and Conditions" appear within special characters

Customer Service Management

PRB1236382

CSM Portal: Email label appears twice on the contacts form

Customer Service Management

PRB1260932

Special handling notes are display multiple times in a session

Customer Service Management

PRB1256283

Upgrade Twilio JavaScript SDK to 1.4

Customer Service Management

PRB1262539

Instance upgrade reverts System Property "glide.email.reply_subject_prefix" back to OOB (removing "Case:") if it has not been modified by a user

Customer Service Management

PRB1245153

Publications do not properly display all HTML elements. The background colors and styles are missing.

Customer Service Management

PRB1248095

OOB business rule "Sync company to account" is assigning incorrectly

Customer Service Management

PRB1178216

Approval process does not work in business-to-business registration

Customer Service Management

PRB1239602

Resolution Shaper plots without successfully fetching data, and then gives errors

Customer Service Management

PRB1236716

Delete inactive business rule 'Customer query rule'

Customer Service Management

PRB1261858

Choices added to sn_customerservice_case choice sets (added as part of "Customer Service" plugin) are deleted upon upgrade

Customer Service Management

PRB1246407

Contact names (profiles) are not showing up when snc_external contacts reply to Social QA items

Customer Service Management

PRB1203165

Encrypted field is conflicting with 'sn_customerservice.customer_admin' role

Customer Service Management

PRB1237808

Resolution Shaper (com.sn_resolutionshaper) contributes to 13s load time when querying the email field

Customer Service Management

PRB1263609

Attempts to associate knowledge articles with cases generates errors

Customer Service Management

PRB1256761

The Japanese version of the CSM case timeline is showing an additional character "s" after time unit

Customer Service Management

PRB1206486

URL which includes '%2B' (a plus sign) could not be decoded successfully

Customer Service Management

PRB1290619

Cannot generate client script for Customer Service State Flow; getting an error about cross-scope access

Customer Service Management

PRB1250874

OpenFrameAPI 1.0.2 backwards compatibility is broken

Customer Service Management

PRB1246056

Close notes and field changes are copied twice to the activity log when closing a case

Dashboards and Home Pages

PRB1248139

Illegal character URL encoding error occurs while exporting a dashboard tab in PDF

Dashboards and Home Pages

PRB1261599

Report errors occur when the URL length reaches up to the max value

Dashboards and Home Pages

PRB1245432

When adding content to a PA dashboard, users without the report_on ACL for a table prevents them from filtering for existing reports on the table

Dashboards and Home Pages

PRB1290912

Display issues in dashboard in RTL language (Hebrew), such as widgets overlapping and tabs not showing full tab titles

Dashboards and Home Pages

PRB1248505

When accessing Homepages from the Navigator with keyboard commands, the user must tab through the remaining Navigator options for the focus to reach the Homepage content (Accessibility concerns)

Data Certification

PRB1268144

The Certification tasks show multiple check boxes when in closed complete state

Data Certification

PRB1234990

Users with 'certification' role cannot update cmdb_ci records as expected

Data Certification

PRB1211282

Data Certification task contains a list with the "Certification Task Element" field, and its filter is broken for "is one of" condition

Data Certification

PRB1245834

Filtering the table on the Certification Task form displays records which do not need certification

Data Certification

PRB1203069

Certification task does not work correctly on IE11

Data Certification

PRB1286931

Certification users do not see images attached to the schedule definitions, as these are only visible for the certification admin

Debugger

PRB1240746

Patterns do not use the affinity table

Delegated Development

PRB1174111

A delegated developer is able to update the fields of the table outside of the scope even with "allowed configuration" turned off

Delegated Development

PRB1112891

The delegated_developer role blocks access to script fields in the global scope

Demand Management

PRB1268305

Demand Management creates two new Save UI actions on the form, making it possible to have both of them on the form at the same time if the sys_property is set to True

Demand Management

PRB1254563

Demands in 'Completed' state are going back to 'Approved' state when updating via the portfolio workbench

Demand Management

PRB1244962

Setting a TeamSpace Demand to State = "Completed" (9) has the effect of setting State to "Screening" instead

Demand Management

PRB1248988

Demand Stage Config record points to an image that does not exist

Demand Management

PRB1264810

Users with it_demand_manager and assessment_admin roles see the message 'User not allowed to access table: dmn_demand' when viewing an Assessment Metric Type Condition

Demand Management

PRB1041896

Create Project UI action does not populate Affected CI on the project record

Dependency Views

(BSM Map)

PRB1286865

In dependency map, if multiple CIs are related to same endpoint CI, then only one CI and its relation is shown

Dependency Views

(BSM Map)

PRB1260168

Virtual Group into a Cluster Group causes a duplication when expanding the Cluster

Dependency Views

(BSM Map)

PRB1262126

Users without permissions to specific rows in the TASK table do not get any indicators

Discovery

PRB1283734

Credentialless discovery appears to classify network device (Cisco IOS) as a computer (Apple iOS) instead of switch/router

Discovery

PRB1242682

Lookup tables do not update when changing the identifier

Discovery

PRB1234002

If the network adapter name is null, Windows network adapter information is not populated

Discovery

PRB1236611

Duplicate SQL instances created when a windows (SQL) cluster fails over

Discovery

PRB823474

Discovery of some device types result in a 'Product' model record rather than a more specific type of model record

Discovery

PRB1238294

Discovery sometimes does not complete on successive runs of a schedule

Discovery

PRB1251107

First time discovery of ESX servers can remove vCenter CI relationships

Discovery

PRB1266263

Duplicate entries occur in the dscy_router_interface table

Discovery

PRB1252485

The 'nginx' script include throws an exception when the IP version is IPv6

Discovery

PRB1255130

MID Server selection in Cloud Application Discovery does not support domain separation

Discovery

PRB1241282

SNMP probes do not end when OID values 'noSuchInstance' or 'noSuchObject' are received

Discovery

PRB1200073

Discovery for ESX servers is not populating the Operating System field correctly

Discovery

PRB1209212

Discovery does not populate the relationship field on cmdb_ci_disk and cmdb_ci_filesystem

Discovery

PRB993381

VSphere Discovery fails when FQDN is provided instead of the IP address

Discovery

PRB1179547

MID Server fails after downgrade from Jakarta to any pre-Jakarta release

Discovery

PRB1248901

Slow 'ASYNC: Discovery - Sensors' scheduled job

Discovery

PRB1263374

PowerShellProbe does not work with WinRM using HTTPS

Discovery

PRB1263701

Discovery creates only one record for multiple network adapters with exit interface routes and next hops

Discovery

PRB1250810

Errors with the 'SNMP - Identity' probe: Error: No close tag string: <CIData><data>

Discovery

PRB1267628

vCenter VMsSensor flip-flops the object_id for VMs or templates with duplicate vm_instance_uuid

Discovery

PRB1255690

Sensor 'UNIX - OS Uptime' causes error when discovering the CI for the second time with glide.sys.date_format 'dd-MM-yyyy'

Discovery

PRB1194221

An 'undefined' warning appears in the Discovery log and Solaris/AIX/Unix ADM sensor log

Discovery

PRB1281985

Credential-less discovery creates CIs with fqdn as the hostname even though 'glide.discovery.hostname.include_domain' is set to false

Discovery

PRB1241570

The probes 'Solaris - Zones' and 'ADM Launcher Multiple' triggers warning message: "zoneadm: not found" when running discovery on a Solaris host

Discovery

PRB1241891

If a classified application triggers a pattern, the CI is not be created until after mapping runs

Discovery

PRB1210223

The ECC Input is processed by a 'Guest user' when the MID Server username includes a backslash character

Discovery

PRB1242750

Storage servers are not explored if 'ElementName' and 'SerialNumber' are missing

Discovery

PRB1236133

CIM exploration probes can take an excessive (12+ hours) amount of time

Discovery

PRB1238084

Discovery probes with use_getbulk set to 'true' disregard the SNMP v3 discovery schedule setting, which causes unwanted queries of the target

Discovery

PRB1239071

Network path information is not populated for Netscaler with probes/sensors

Discovery

PRB1249910

The "Discovery - Complete" business rule is changed from a 'before' to an 'after' business rule

Discovery

PRB1208905

Windows Storage 2012 sensor error occurs after upgrade from Helsinki to Jakarta

Discovery

PRB1211443

With the introduction of MariaDB, Match_rgx is not valid for HBase

Discovery

PRB1234467

SNMP V3 credentials with no password give cryptic error message - "java.lang.IllegalArgumentException: Parameter value may not be null"

Discovery

PRB713995

MID Server selection throws an exception after the Capability check fails

Discovery

PRB1149780

Discovery for Solaris 11 throws the error: 'KSH – showrev not found'

Discovery

PRB1239294

Shazzam does not honor active flag on port probe

Discovery

PRB1248790

Storage reconciliation does not work without target IQN

Discovery

PRB1261384

Guest not created when MAC not available for guest

Discovery

PRB1245852

IP address type discoveries fail with an exception if the classification debug property "glide.discovery.debug.classification" is true

Discovery

PRB1192173

SNCSSH rejects large inbound packets with the error "Corrupt packet received, claims impossible length of <32k+> bytes"

Discovery

PRB1242731

Process classifier creates multiple applications ignoring classification criteria

Discovery

PRB1244353

The 'SNMP - F5 BIG-IP - System' probe and sensor always set the load balancer service operational status to non-operational

Discovery

PRB948355

The 'find -L' command sometimes hang on Linux servers

Discovery

PRB1173039

vCenter does not reconcile VM-to-ESX relationships when a VM is migrated

Discovery

PRB1262170

The 'Location' field on the Hyper-V server is not set after running Discovery

Discovery

PRB1252142

Credential-less discovery is triggered even when it is not enabled

Discovery

PRB1266435

Pattern Designer error 'org.codehaus.jackson.map.JsonMappingException'

Discovery

PRB1195015

SNMP community strings are displayed in the ECC Queue from the Shazzam input

Discovery

PRB720081

During NetScaler device discovery, 'vsvrName' returns a hash instead of server name if entity name exceeds 32 bytes

Discovery

PRB1236302

No indication on ECC Queue input record status about payload size exceeding max length

Discovery

PRB1095503

Many-to-many records with blank reference fields are often not validated

Discovery

PRB1238866

Nested resource pools in vSphere are not handled correctly

Discovery

PRB1260239

Several external credential store fields do not appear

Discovery

PRB1261152

Steps do not work in the HP-UX Server pattern

Discovery

PRB1250645

DNS resolution failures on SFTP imports send the worker thread into a hung state

Discovery

PRB1269456

Integrations timeout or receive a RejectedExecutionException with use of the API_INT semaphore set

Discovery

PRB1254508

Shazzam causes Linux secure log warnings and can trigger OSSEC to block subsequent access

Discovery

PRB1248223

SCCM 2012 v2 Computer Identity transform fails with "Object has exceeded maximum permitted size of 268435456"

Discovery

PRB1186554

Discovery deletes or fails to update the cmdb_ci_file_system relationship 'Provided by - Disks '

Discovery

PRB1279444

vCenter WSDL check fails to catch SSL handshake hang

Discovery

PRB1281592

NetApp provider does not support querying SVMs and HTTPS protocol

Discovery

PRB1241196

NetApp pattern does not support NetApp clustered environment properly

Discovery

PRB1234661

Discovery deleteEntities query in DiscoveryErrorMessageDAO is causing impact to the instance database

Discovery

PRB1236541

Unable to discover VLAN data from Cisco switches that require the SNMPv3 context

Discovery

PRB742357

Mongo DB is not visible to ITIL users

Discovery

PRB874481

When two load balancers have the same serial number, both load balancer reconcile as one

Discovery

PRB1104438

Domain Separation plugin activation does not create sys_domain and sys_domain_path columns in the cmdb_ip_service table

Discovery

PRB1237671

List operations on CMDB tables are slower on average than other types of list operations

Discovery

PRB1118340

CMDB tables have the same label

Discovery

PRB1238331

Discovery schedules may not complete if there are many concurrent pattern-based discoveries to the same target machine

Discovery

PRB1167118

Discovery console options not followed when discovering devices

Discovery

PRB1275730

Updates to storage volume CIs cause warnings from StorageDataSize

Discovery

PRB1267067

The ops view event integration does not work even though connector testing succeeds

Discovery

PRB1252594

Script include "DeviceL3Mapping" does not filter on install_status=1, which creates spurious IP Connection relationships

Discovery

PRB1246829

Linux - Azure probe falsely check is_virtual flag on physical Linux machines

Discovery

PRB1258317

Discovery of layer 2 tables can leave the current data as absent=true

Discovery

PRB1284693

The 'Cloud Application' field is missing on the Schedule form after activating the Discovery Core plugin

Discovery

PRB1289907

Debug session auto reconnect does not sync on the events/parsing strategy

Discovery

PRB1244327

Incorrect storage probe triggered during Windows client discovery

Discovery

PRB1236653

SAN zones, aliases, and other fields can have values longer than the allowed field length

Discovery

PRB1238548

Migration of VM between vCenters causes a duplicate VM to be created

Discovery

PRB1277588

Dell KE causes serial number to not be found in Discovery when running ESXi6

Discovery

PRB1249668

Shazzam encoding for IPs is inefficient and leads to nodes running out of memory

Domain Support

PRB1200477

Domain separation table's sys_domain column is out of sync with sys_id

Domain Support

PRB1239309

When the Domain Hierarchy Validation nightly job begins to starve on the DB connection, domain-enabled tables are marked as "corrupt"

Domain Support

PRB1253253

Importing domain records without the parent domain record results in a null or invalid domain path

Domain Support

PRB1248716

Importing domain records with invalid data (code, path) should not be allowed

Edge Encryption

PRB1193533

Edge Encryption rules engine should handle all valid request types appropriately without error logs

Edge Encryption

PRB1193131

The sysparm_query parameter in Http POST request containing 'SUBQUERY' is modified to an invalid value when passing through the Edge proxy

Edge Encryption

PRB1282754

Connecting in EdgeProxy to a Kingston instance causes the Post button to disappear when the save button is pressed

Edge Encryption

PRB1247084

Manual upgrade to Jakarta on Windows throws a RuntimeException error

Edge Encryption

PRB1258699

'Delete' UI Action on the sys_platform_encryption_configuration table hides the out of box Delete UI Action on the Global table

Edge Encryption

PRB1270146

Auto AHA transfers leave four edge proxies in an unresponsive state

Edge Encryption

PRB1238902

Clicking post and save (on after another) on an encrypted journal field, results in the value being prepended with _123STREAMENTRY321_

Edge Encryption

PRB1260310

Problem with RSA key validation mixing proxies from Geneva or Helsinki, with Istanbul or newer versions

Edge Encryption

PRB1263256

Unable to connect to Edge proxy via load balancer if the proxy and LB are running on different ports

Edge Encryption

PRB1290633

Edge Encryption rule signature fails validation for rules created with order greater than 1000 in locales where the thousands separator is not a comma or dot

Edge Encryption

PRB1236678

Restricted permissions on Edge GUID file cause spam of errors in logs

Edge Encryption

PRB1260644

Inactive rules are saved on the proxy side and validated on startup, adding validation time and slowing the process

Edge Encryption

PRB1249284

Upgrading the Edge Proxy is generating a new folder for each upgrade run, rather than reusing the existing folder and creating a backup

Email

PRB635843

Inbound email actions action type "reply email" does not work

Email

PRB1201421

Background color on a table row does not work when viewing the Sent email in the Activity Formatter, or the Preview HTML Body of the email record

Email

PRB700338

Business rules that are triggered by a scoped app inbound email action defined within a script set the wrong record to "current"

Email

PRB1181773

"Core Instance Properties" clone data preserver preserves email-related properties, preventing inbound actions from running after a clone

Email

PRB1284009

The recipient fields in the Compose Email popup no longer allow users to press <Enter> to select a matching recipient without first selecting the user from the suggestions list

Email

PRB1236131

Email watermark is not accessible with scoped application

Email

PRB1237513

Notification categories are not being translated in the new Notifications UI

Email

PRB1238374

Email body is truncated when com.glide.email.max_body_bytes is set to a value larger than the body of an email

Email

PRB1239271

IE11 produces duplicate watermarks when using an email client

Email

PRB1248404

Notifications sent to a group might not add some users acting as delegate if they were already included as a recipient

Email

PRB1240504

Email addresses surrounded by quotes are discarded from an inbound email and not stored in relevant email fields (recipient, copied, etc.)

Email

PRB1234909

Notification preview shows different language choice list values than what is sent in outbound email notifications

Email

PRB1235296

Notification form does not display with glide.ui.escape_text = false

Email

PRB1180659

Email client templates do not render correctly when the sys_email body field has an internal type of "html"

Embedded Help

PRB1248239

"Embedded Help Trigger" is logging a StringIndexOutOfBoundException

Embedded Help

PRB1248339

Reduce Embedded Help CDN logs (warnings and errors) from the instance

Event Management

PRB1242242

SLA does not calculate (close the SLA) when the alert is closed

Event Management

PRB1277549

Issues occur when running more than one groovy connector (SCOM) on the same MID Server

Event Management

PRB1254446

The 'evt_mgmt_user' role does not need 'timeline_user' role

Event Management

PRB1247191

After upgrading from Helsinki to Jakarta, users cannot open existing event rules

Event Management

PRB1260192

Creating Event Rules through Events and Groups failed with ArrayIndexOutOfBoundException

Event Management

PRB1239850

Service group severity is incorrect after changing a service to maintenance

Event Management

PRB1280849

New line characters are removed from 'Description' for events coming from the MID Server

Event Management

PRB1198180

Improve or delete the job that deletes worknotes on alerts

Event Management

PRB1272323

Issues occur when building the impact tree for a business service with many CIs

Event Management

PRB1260545

Incorrect "Regex" creates <<UNKNOWN>> on some fields the 'em_alert' table

Event Management

PRB1262623

Task value on SCOM is updated with a NULL instead of the Incident number

Event Management

PRB1251027

The status of resolved in vRealize Operations alert is never updated

Event Management

PRB1245920

Reported event time is wrong and same event is reported several hours

Event Management

PRB1278975

After Dashboard refresh, the services tree jumps back to the root

Event Management

PRB1241232

HP OMI connector fails to parse when the date format is string

Event Management

PRB1272279

PRTG integration not using local system dates

Event Management

PRB1264437

Multiple "The related alert AlertXXXXXXX state is Closed" Work Notes appear on the related incident after it is closed

Event Management

PRB1256493

Catastrophic backtracking in regex defined in em_match_field can cause Event Management process events job to fail and leave events in a queued state

Event Management

PRB1194011

Slowness while accessing the Event Management dashboard

Event Management

PRB1241027

HP OMI connector does not bring in events for HPOMI instances in a different time zone

Event Management

PRB1234970

Upgrading event rules using the UI action failed

Event Management

PRB1272236

After the upgrade/insertion, the field is truncated and events are not processed

Event Management

PRB1277927

The OMI connector does not create events on the em_event table

Event Management

PRB1234662

After an upgrade to Jakarta, legacy binding by rule (to a specific CI type) fails to work and does not create alerts

Event Management

PRB1291229

If the 'Additional info' on an event has a field containing 'incident', Event Management adds a task with the sys_id of the value of the JSON field

Event Management

PRB1253439

VRealize connector out of box configuration loads MID Server JVM Memory/CPU to 100% and throws out of memory exceptions

Event Management

PRB1245637

Self health alerts should be enabled by default to assist detection and troubleshooting of processing issues

Event Management

PRB1247898

Impact is invalid for the application cluster

Event Management

PRB1238160

Business service groups with many business services and groups fail to show alerts in the dashboard

Event Management

PRB1274189

OOB SolarWinds regex pattern is not working (Solarwinds Node Status)

Event Management

PRB1238990

After upgrading to Jakarta, events are matching with incorrect rules

Event Management

PRB1260093

Cannot add formatted text into the description field for event rules

Event Management

PRB1240745

SCOM bi-directional not working if the SCOM user password contains special characters

Event Management

PRB1235871

Event rule in a domain will not be upgraded automatically to Jakarta

Event Management

PRB1272724

The same property is used in Event Management to control reading of the alert table and alert history

Event Management

PRB1237777

Open alert is not updated correctly

Event Management

PRB1260213

Incident not reopened when event is repeated

Express

PRB1260179

The knowledge_manager role is deleted on the Express to Enterprise upgrade

Express

PRB1234694

When an approval is set to "any of," and two approvers approve the change simultaneously, the second tier approvers are set to "No longer required"

Express

PRB1191482

Many OOB notification plaintext views display NO Message or Message Text. The OOB notifications default editor varies.

Express to Enterprise

PRB1240959

Clean up unrequired user updates related to ACLs

Express to Enterprise

PRB1201552

On converted instances, the property glide.security.admin.override.accessterm is set to false, preventing admin access to many tables

Express to Enterprise

PRB1249595

Application menu: System notification remains INACTIVE in post-conversion instances

Express to Enterprise

PRB1261938

Diagnostics Page does not load on Express to Enterprise conversions

Express to Enterprise

PRB1201241

After a conversion from Express to Enterprise, the * ACL needs to grant access to admins by default

Express to Enterprise

PRB1235515

View-specific UI policies cannot be created on Enterprise instances converted from Express

Express to Enterprise

PRB1251365

Express to Enterprise Upgrade - Unable to add "Dynamic" or "Advanced" Reference qualifiers

Express to Enterprise

PRB1244040

The inbound email action 'Guest Request Comments' is missing after conversion

Express to Enterprise

PRB1249246

The Autoclose property 'glide.ui.autoclose.time' value gets updated, which causes incidents to close prematurely during the conversion process

Facilities Service Management

PRB1277975

Incomplete message added to work notes on sm_order tables

Field Normalization

PRB1237681

Field normalization's rollback is using the removed rollback engine

Field Normalization

PRB1236109

User with admin role unable to add new record to Normalization Data Services > Normalized Mappings

Field Service Management

PRB1236609

FSM work orders are not getting closed even when all tasks are closed

Field Service Management

PRB1238922

On the Central Dispatch page, no agents are available for dispatching the Work Order Task if Use agent or task scheduling is not enabled

Field Service Management

PRB1259089

Multiple SM config modules are being created

Field Service Management

PRB1259403

Read ACLs on wm_order and wm_task throw an error

Field Service Management

PRB1210129

When the signature capture and pdf order Summary on Field service configuration are enabled, they are not saved when the table label name has special characters

Field Service Management

PRB1275496

Header title and close icon are missing in the Central Dispatch screen

Field Service Management

PRB1288931

The agent calendar weekly view displays a multi-day event only on the first day and not on all days

Field Service Management

PRB1257216

OOTB "start work" UI action does not work in a work order task

Field Service Management

PRB1184419

Upgrade reverts the related list customizations of sm_part_requirement to OOTB

Filter Builder

PRB1080802

List v3 treats a "/" character as a separator in the 'is one of' filter

Filter Builder

PRB1243811

A customized table list does not search the choice list column properly, which affects usability

Filters

PRB1235228

On List V3 on Jakarta when a user with role filter_group try to share a filter, it shows all the groups where user supposed to see only groups they are part of

Filters

PRB1238132

Related List Condition is not working when using "Incident State" as the filter

Filters

PRB1002900

Queries against decimal fields return unexpected results when instance locale uses a comma as the decimal separator

Filters

PRB1250231

On CMDB tables, the 'Configure -> All' context menu option is only filtering on the specific table the record is on

Filters

PRB1235337

SLA conditions on a select box variable throw errors when the sys_id of the variable starts with a number

Filters

PRB662447

Catalog filter condition for variables is not working for multiple conditions using AND

Filters

PRB1246836

Auto-complete does not work with records with display value as a Translated Text or Translated Field when using a translated language

Financial Management

PRB1284530

Activating the Financial Management plugin does not install proper roles

Financial Management

PRB1274390

Portfolio budgets are not promoted to the budget console after the Kingston upgrade

Financial Management

PRB1236738

The budget items are not rolling up in the budget preview

Financial Management

PRB1253708

CIO Dashboard widgets no longer display data after upgrading to Kingston

Financial Management

PRB1104965

Cost Center is getting changed to "IT Infrastructure" when changing the name from "IT Infrastructure and Operations" to "Infrastructure & Operations"

Financial Management

PRB965356

OOB Linux and Unix server forms contain the legacy related CI formatter instead of the new CI formatter

Financial Management

PRB1250676

Cleansing data makes the general ledger cleansed data table to grow continuously

Financial Management

PRB1248423

Amounts are not rolled up when the segments have fiscal validity configured

Financial Management

PRB1240545

Performance issues due to leaf level granularity in breakdown lines

Financial Management

PRB1203702

Unable to allocate the "Hardware Depreciation" and "Internal Labor" buckets to the components segment's accounts in the workbench

Financial Management

PRB1079953

Trying to add companies in the "Mapped to Company" column causes performance issues when there are already many companies

Financial Management

PRB1266068

Account is assigned to the incorrect bucket during bucketing on the Financial Workbench

Financial Management

PRB1268585

ITFM workbench is missing a few HTML files after the upgrade

Financial Management

PRB1248422

Weight maps are generated when no data is available for the selected fiscal period and "enforce life span" is enabled

Financial Management

PRB1209942

Budget console drill detail at a period level does not work correctly

Financial Management

PRB1235884

Cost plans spanning across fiscal years are not promoted

Financial Management

PRB1256811

"Create New" button on the budget definition workbench page is disabled

Financial Management

PRB1284720

Project Actual Cost (pm_project.work_cost) is set to user session currency

Financial Management

PRB1239896

Wrong currency displays in the Workbench for a promoted project with cost plans consisting of different currencies

Financial Management

PRB1236282

Custom data source segments are broken

Financial Management

PRB1236961

Changes to field mappings/segments or hierarchy is not reflected immediately

Financial Management

PRB1109905

ITFM Workbench: Incorrect currency is displayed for Allocated Buckets

Financial Management

PRB1239189

Project Actuals are not rolling up to the Portfolio level

Financial Management

PRB1246365

When choosing years to display for fiscal calendar generation, there is a restriction of -10years to +10years

Flow Designer

PRB1244630

Corrected the choice list label "Dropdown with Default Value"

Flow Designer

PRB1245801

Script Output Variable Type for True/False is not being respected

Flow Designer

PRB1284215

Condition used in a subflow does not go into the Else loop if the condition fails

Flow Designer

PRB1287321

Getting a "Flow not found" error when opening a flow

Flow Designer

PRB1270744

Copying flow also copies remote trigger id

Flow Designer

PRB1248783

Pasting RTF to content editable fields adds unnecessary texts

Flow Designer

PRB1262454

"Ask for approvals" action does not clean up all watcher records if one of them has been triggered and completed

Flow Designer

PRB1291059

Unable to select 'Application' while creating a new Flow Designer if the 'com.glide.ui.concourse_app_picker' plugin is Inactive

Flow Designer

PRB1266327

A reference field with attribute "ref_auto_completer=AJAXReferenceChoice" only allows choice mappings

Forms and Fields

PRB709851

UI16 on tablet: Slushbucket (list collector) shows 0 items in available and selected lists even when items are present

Forms and Fields

PRB740309

Mobile Service Catalog: When using JavaScript for default values, returning an empty value displays the JavaScript instead of an empty field

Forms and Fields

PRB1276720

Setting the payload_name of a wizard answer (sys_wizard_answer) causes form to stop rendering or display a Jelly error

Forms and Fields

PRB1210372

Dependent field is not honored when set via client script (v3 only)

Forms and Fields

PRB737755

Cannot add an address to the Watch List - Email field

Forms and Fields

PRB1105582

Images embedded in HTML content are unexpectedly uploaded by TinyMCE every time a record is opened

Forms and Fields

PRB1237769

Mobile app - Assigned to field does not honor dependent field of Assignment group when Assigned to is selected first

Forms and Fields

PRB1274369

Knowledge of 'wiki' type converts escape wiki text on edit/ save

Forms and Fields

PRB1281108

UI page: ui_multiline_input_field is not accessible from processing script

Forms and Fields

PRB1238731

Messages for the field status = Conflict on Change Requests do not always appear in the correct language

Forms and Fields

PRB1277936

View rules in domain-separated instances are not always applied

Forms and Fields

PRB1195085

Currency fields set to read-only through UI Policy or Client Script do not honor value changes made through client scripts

Forms and Fields

PRB1242317

Tooltips for form field labels are not accessible to keyboard users

Forms and Fields

PRB1192118

Tooltip for HTML field help icon is not visible when the field is positioned at the top of a form section, with tabbed forms enabled

Forms and Fields

PRB1284783

Inactive field appears on the form

Forms and Fields

PRB1271122

On Knowledge article, 'valid to' date displays as '10-10-0022' when date format is dd-MM-yyyy

Forms and Fields

PRB1283255

When glide.sys.date_format = dd-MM-yyyy, date values are corrupted

Forms and Fields

PRB1271722

List control filters are not working

Forms and Fields

PRB1160414

Watchlist reference icon activates on hover only and is not keyboard accessible

Forms and Fields

PRB1244429

The g_form.setValue does not work for Date and DateTime fields on Mobile

Forms and Fields

PRB1244655

Focusing in and out of an HTML field with multiple carriage returns causes the field to be marked as modified/dirty form

Forms and Fields

PRB1237207

The string <value 1> was <value 2> in activity formatter is wrongly composed, leading to meaningless translation

Forms and Fields

PRB868761

Label URL is not translated and uses the English label URL value when switching to another language

Forms and Fields

PRB1184026

Errors in JavaScript console when creating a Change Type

Forms and Fields

PRB1252533

Checklist formatter is not working on UI15

Foundation

PRB733904

Client script "Populate Caller Location" on Service Order (sm_order) uses getReference inefficiently

Foundation

PRB1247011

Submitting a Security Incident Response record via the record producer produces an error

Governance, Risk and Compliance

PRB1236218

Unable to update an Authority Document's Active field from true to false

Governance, Risk and Compliance

PRB1241594

When a user creates multiple test plans to one control, creates a new engagement, and links the profile to the engagement, only one test plan is displayed

Governance, Risk and Compliance

PRB1235902

Navigating to Audit > Engagements > Workbench, causes audit_workbench to display for a second and then the homepage reloads

Governance, Risk and Compliance

PRB1237536

When a user chooses a "Multiple Selection" control In the Questionnaire Template Designer, it does not display the control type, the question, or the choice

Governance, Risk and Compliance

PRB1254560

When the Risk framework is set to inactive, the related Risk Statements are not deactivated

Governance, Risk and Compliance

PRB1258676

The "Add" button for upstream/downstream profile filters does not display the correct profiles

Governance, Risk and Compliance

PRB1114228

Out of the box GRC Policy & Compliance UCF does not set Authority Documents to read only in the list view

Governance, Risk and Compliance

PRB1242729

After the GRC plugin is installed and a survey URL is entered in the browser, Survey > User does not display the question on the public survey

Governance, Risk and Compliance

PRB1235882

When creating a new GRC Audit Engagement, the newly-created number is prepended with whatever contents were added to the NAME field

Governance, Risk and Compliance

PRB1191193

Performance Analytics Premium Integrations plugin creates several invalid ACLs

Governance, Risk and Compliance

PRB1238144

The control status does not change, regardless of whether an indicator passes or fails

Guided Tours

PRB1241461

Guided tours show several warning messages in logs: "EmbeddedHelpUtil" is not defined.

Guided Tours

PRB1289480

React Js is running on all lists and forms even if guided tours do not exist, causing performance browser degradation

Guided Tours

PRB1246335

Saving the first step in an OOB Guided Tour causes a Duplicate entry error message

Guided Tours

PRB1248278

When creating a tour, slushbucket "roles this tour is for" is empty when the system property "glide.invalid_query.returns_no_rows" is set to "True"

Guided Tours

PRB1254165

Guided tour ends because the next step was not found

Guided Tours

PRB1238560

Guided tours do not work on personalized lists with the "Personalize List Columns" feature (blue gear icon with a blue dot)

HTML Editor

PRB1253082

Hovering over a question mark icon in a text field displays the wrong information

HTML Editor

PRB1273526

TinyMCE is not able to load any language besides English

Human Resources

PRB1281549

Unable to use 'Templated Snippets' if the HR plugins are not installed

Human Resources

PRB1259107

The KB knowledge base is not entertaining the HR criteria

Human Resources

PRB1251840

HR Integration - Coding typos

Human Resources

PRB1151895

Incorrect alignment on generated PDFs for HR cases from a template

Human Resources Service Management

PRB1271440

On HR cases, users with template snippet read and write roles cannot see images (sys_attachment) on the template snippet

Human Resources Service Management

PRB1273333

User can select an HR Service they cannot read on case creation page

Human Resources Service Management

PRB1248935

Activating Human Resource Scoped App: Core & Service Portal Applications creates records in sys_user_has_role table with empty roles

Human Resources Service Management

PRB1265737

In HR case, user can click outside the dialog box and save the state as 'Suspended'

Human Resources Service Management

PRB1242764

After enabling the HR scoped application plugin, "sysapproval_approver" is slow to load the approval form

Human Resources Service Management

PRB1243015

HR Services - Deactivating some services did not remove some that still appeared in the reference lookup

Human Resources Service Management

PRB1290209

HR matching rules / assignment logic does not work correctly if the user changing draft state does not have permission to read cases

Human Resources Service Management

PRB1272857

HR Task templates are not editable from $sm_templates_task page

Human Resources Service Management

PRB1271193

Email icon/attribute not added OOB to (sn_hr_core_case_total_rewards) table

Human Resources Service Management

PRB1249087

Source field on User has incorrect type

Human Resources Service Management

PRB1252970

Workday - Outbound service references inbound user name & password

Human Resources Service Management

PRB1281100

Assign HR Roles causing schedulers to flood with system trigger jobs

Human Resources Service Management

PRB1283436

Workflow is not canceling when HR Case is moved back to "Ready" state from "Awaiting Acceptance"

Human Resources Service Management

PRB1273176

Changing logo image of the standard "HR Header Block" is not visible to non-admin users in HR portal index page

Human Resources Service Management

PRB1277239

Pointer does not point to exact location on Signature pad

Human Resources Service Management

PRB1285939

HRJ Case Info widget does not support translation

Human Resources Service Management

PRB1271518

When system property 'com.snc.signaturepad.retrieveSignature' is set to false, canvas section of the Signature Pad does not display

Human Resources Service Management

PRB832069

"Download Template" in bulk case creation not working

Human Resources Service Management

PRB1239049

Variables are not translated in the Description of an HR Case from the record producer

Human Resources Service Management

PRB1249994

When HR demo data is deleted, it reappears after an upgrade to a newer release version

Human Resources Service Management

PRB1246165

HR API 'HRSecurityUtils.userReportsTo' only works for direct manager/subordinate relationship

Human Resources Service Management

PRB1278805

Approval via email does not always move case to approved

Human Resources Service Management

PRB1193875

Failing widget: 'HRI Task Panel'

Human Resources Service Management

PRB1243168

Non-role users can create HR categories through "Manage Human Resources Catalog" module

Human Resources Service Management

PRB1275797

Template issue in HR Cases

Human Resources Service Management

PRB1239942

Creating a record through an HR record producer creates a dummy insert first, then updates the proper information

Human Resources Service Management

PRB1242851

In the HR scoped application, script Include: hr_Filters is inefficient

Human Resources Service Management

PRB1291098

Generated PDF attachments from life cycle events are not named correctly when document is signed

Human Resources Service Management

PRB1267844

Failing to set the table width when generating PDF

Human Resources Service Management

PRB1255221

Business rule "Restrict query" on table Bank Account sn_hr_core_profile_bank_account contains reference to field that does not exist

Human Resources Service Management

PRB1255775

The getByFormat method for GlideDate returns the incorrect year with certain combinations of formats and dates

Human Resources Service Management

PRB1247565

After deactivating HR Templates, an inactive HR Template was applied

Human Resources Service Management

PRB1280230

The show_hr_profile UI macro can unnecessarily query many records

Human Resources Service Management

PRB1194697

Regular expression errors occur when generating PDF document

Human Resources Service Management

PRB1241480

HR template not getting applied to the HR task

Human Resources Service Management

PRB1270966

Rendering issue with nested bullet points in PDFs generated from HR Document Templates

Human Resources Service Management

PRB1272407

Issue displaying HR cases with respect to user's time-zone (bulk upload)

Human Resources Service Management

PRB1251195

"HR My Task" widget does not display HR Tasks in French in HR Service Portal

Human Resources Service Management

PRB1265783

Lifecycle Events - Only 10 Activity Sets can run at a time

Human Resources Service Management

PRB1246785

'New' button on the HR cases list does not work with V3 list

Import / Export

PRB1185848

Failed data import via MID Server finishes with a completion code of Success

Import / Export

PRB1236439

Easy import hangs when run by a non-admin user with authority to run it

Import / Export

PRB1115026

XML Data Sources fail with an absolute XPath if the XML has a DOCTYPE element

Import / Export

PRB1259949

JDBC Probes become deadlocked when loading Driver classes

Import / Export

PRB1271526

Data sources sharing an import set table could incorrectly execute the wrong transformation and import repeat row numbers

Import / Export

PRB1257283

Cannot change default port numbers for imports via "FTPS (Implicit SSL)", and "FTPS (Implicit TLS)" data source options

Import / Export

PRB1275909

Original currency and amount not preserved when exported to Excel if the currency symbol is longer than 1 character

Import / Export

PRB1253023

Data source with CSV format "Use last run datetime" set to true but empty, the "Last run database field" fails with a syntax error

Import / Export

PRB1245581

REST API calls intermittently fail due to the error: "Could not initialize class com.glide.rest.service.impset.ImportSetAPIService"

Import / Export

PRB1196790

NullPointerException when sending SOAP request with a non-existent field and the com.glide.import_set.column_resize property set to true

Import / Export

PRB1262316

Import Set processor returns 200 response for failed request

Incident Alert Management

PRB1206680

In Incident Alert Management, glide.notifynow.frequent_participant_count does not honor default or set maximum value

Incident Management

PRB1272335

MIM workbench tabs overlap when the compact user interface is enabled

Incident Management

PRB1246627

When using Major Incident Workbench with "Compact the user interface" turned on, the M.I. workbench text does not display properly

Incident Management

PRB1279978

Client Script (BP) "Hide Choice - Close" activates to true on converted, upgraded instances

Incident Management

PRB1244271

Fulfiller count on incident management is calculating incorrectly

Incident Management

PRB1259956

The OOB Resolve UI Action on the Incident table calls "current.resolved_by = gs.getUserID()" after current.update(), so it is never executed

Incident Management

PRB1260186

Duplicate communication plans and tasks are attached to a Major incident that is created from a candidate

Incident Management

PRB1274300

'Actions Taken' field in Incident is visible to ESS users

Incident Management

PRB1254189

Major Incident Management Workbench: Compose Email button does not load the Email Client if Quick Message/ Client Canned Message has a ${variable} in the body

Incident Management

PRB1247632

Changing the state of an incident back to "New" or "In Progress" cannot clear the mandatory state of the Additional comments field

Incident Management

PRB1275080

Description field is absent from the incident form after upgrade

Incident Management

PRB1253606

Data policies for incident state "On Hold" fire when trying to use the "Canceled" state

Incident Management

PRB1241943

Location does not get populated on the Incident form when the caller is defaulted

IntegrationHub

PRB1271965

Saving response as an attachment is not working

IntegrationHub

PRB1284367

Selecting http method as "Delete," the request body gets grayed out, however, some REST APIs require JSON in the request Body

Integrations

PRB1253549

The hr_integration_job_status Email Script is adding CC values incorrectly

Integrations

PRB1255575

Import into sys_user ignores the dry run parameter

IT Asset Management

PRB1270245

Deleting a core_company record clears out the mandatory reference field in the publisher table

IT Asset Management

PRB1239781

After an upgrade, an inactive choice in the incident.state table is reactivated

IT Asset Management

PRB1288250

Asset tag field is mandatory on the Receive Purchase Order page, but alm_license is not

IT Asset Management

PRB1288182

Edition field is not populated for Acrobat installations discovered through SCCM

IT Asset Management

PRB1245815

Performance Analytics widgets on SAM dashboards take a long time to load

IT Business Management

PRB1243171

All fields do not translate on Resource reports

IT Operations Management

PRB1262901

Identification Engine: createorUpdate API returns sysId even if the insert failed due to a data policy or a business rule

Knowledge Management

PRB1040201

Imported KB article table formatting issue

Knowledge Management

PRB934595

Unable to write in the field under 'Title' on the 'Ask question' page (social_qa)

Knowledge Management

PRB1165801

Not able to view the articles when page is made public and Advanced installer and Customer service portals are active

Knowledge Management

PRB1284491

User Criteria that is not used by a knowledge base triggers on the first article opened in the session

Knowledge Management

PRB1235388

The kb_view iframe is not resized correctly in CMS when an article has attachments listed in more than two lines

Knowledge Management

PRB1273253

Knowledge articles with 'snc_external' role do not appear in context search result for snc_external users

Knowledge Management

PRB1164704

When a knowledge base has > 100 articles, search results in Knowledge Management Service Portal are rounded to the previous number divisible by 10

Knowledge Management

PRB1174881

The email message has the relative URL for the 'View Question' link, which is not clickable

Knowledge Management

PRB1249588

Knowledge Query Facet widget does not translate to desired language

Knowledge Management

PRB1269078

When checking out a published article, the new draft article has a published date

Knowledge Management

PRB1244907

Article versioning in template-based article is not copying attachments on check out of the article

Knowledge Management

PRB1256508

Newly created knowledge base does not auto-subscribe the owner

Knowledge Management

PRB1187265

Missing translation in the Knowledge search result page

Knowledge Management

PRB1206285

"Disable suggesting" and "Disable commenting" for knowledge article are not changing when moving article from one knowledge base to another.

Knowledge Management

PRB1242405

After clicking a link in knowledge base search results, cannot go back to the results

Knowledge Management

PRB1244399

Hyperlinks in imported articles link the entire paragraph instead of the specific word

Knowledge Management

PRB1149968

The knowledgeExists variable is always false, even when set to true

Knowledge Management

PRB1174231

Featured content is not working on Knowledge homepage

Knowledge Management

PRB1290357

Navigation to Knowledge Homepage takes 15 to 20 seconds when there are many user criteria records

Knowledge Management

PRB1114453

Poor scrolling behavior for KB articles on iOS native apps and iOS Safari

Knowledge Management

PRB1273645

Searching in the knowledge base causes the page to load midway or at the bottom of the list

Knowledge Management

PRB1274834

Behavior of Knowledge subscription property "glide.knowman.enable_km_subscription.roles is incorrect

Knowledge Management

PRB1253223

Knowledge versioning: Tags do not copy over to the new version of a knowledge article after activating the knowledge advanced plugin

Knowledge Management

PRB1254243

Sorting Knowledge articles by view count is not working as expected

Knowledge Management

PRB1246579

Image inside a shape object is missing in the article created by Importing Docx file

Knowledge Management

PRB1184895

The JavaScript error in IE11 causes advanced knowledge search to fail

Knowledge Management

PRB1240289

Non-admin users are not able to see "Most Useful" and "Most Viewed" knowledge articles

Knowledge Management

PRB1291236

"View article" in the standard operating procedure knowledge article is not displaying text field

Knowledge Management

PRB1260249

If there are more than 17 categories in a knowledge base, the CMS page /ess/knowledge_splash.do will not display more than 17 categories

Knowledge Management

PRB1252350

The glide.knowman.search.apply_acls = true causes infinite scroll to fail on $knowledge.do

Knowledge Management

PRB1267962

The help pop-up field "Lookup using picker" is not translated into other languages and only displays in English

Knowledge Management

PRB1255889

Incorrect behavior in the knowledge search from the homepage when clearing text string without searching for it

Knowledge Management

PRB1260109

Missing translation in the Knowledge search result page

Knowledge Management

PRB743858

The image size is lost when a word document is imported to the knowledge base

Knowledge Management

PRB1075224

The "Display owner info message" client script contains a logic error and is not working

Knowledge Management

PRB1260097

Knowledge article Approval for publishing remains in "Requested" instead of "Cancelled" state when the article is Recalled

Knowledge Management

PRB1189173

IE11: Check box size is not consistent on search page when nested category is present or category length is long in $knowledge

Knowledge Management

PRB1235592

If only the UI15 plugin is enabled, 'Post a question' does not give the form

Knowledge Management

PRB759649

'Topic' field (v2) value is showing on the task relations formatter in Knowledge v3

Knowledge Management

PRB1259169

Content Management System: Iframe containing "kb_home.do" is collapsing the Iframe by removing the width attribute

Knowledge Management

PRB1288839

In Case or Incident form, template content is not copied when attaching an article with a template type

Knowledge Management

PRB1254602

KB Versioning: Script Include KBVersioningSNC is missing the method definition for _isApprover

Knowledge Management

PRB1258242

Knowledge portal is not showing the right article count for knowledge bases

Language and Translations

PRB867258

Invalid entries in sys_choice language .xls files

Language and Translations

PRB1244863

Some of Catalog OOB business rules and client scripts are not translated

Language and Translations

PRB1244887

The title in UI Action: View Survey URL and description_row for UI Page:survey_publish_url are not translated

Language and Translations

PRB613412

Unique key violation when attempting to insert translated records in sys_ui_message

Language and Translations

PRB1244883

Message in Business Rule: Workflow Release Lock is not translated

Language and Translations

PRB1244880

InfoMessages in Business Rule: Service Portal Outage Events are not translated

List v2

PRB628939

Dot-walked choice list does not return any searches if done from list search

List v2

PRB624507

Paging through a list of records scrolls to bottom of each page rather than top

List v2

PRB792621

Duration column in the list view (both v2 and v3) does not display seconds

List v3

PRB1104469

Reference picker is not opening properly

Lists

PRB1236488

listEditRefQualTag variable used as a member API for getListControl() throws an error

Lists

PRB1244425

Slushbucket: [+] is not displayed for reference fields in Available choices reference fields on initial load

Lists

PRB724412

Reference lookup list does not respect table level "Disable list v3" value and continues to display a flyout modal screen (List v3) instead of a popup (List v2)

Lists

PRB821466

Wildcard % Search term is not honored when List v3 is enabled and glide.ui.goto_use_contains property is set to true

Lists

PRB1159661

Drop down on approvers tab on change form renders differently between Chrome and IE

Lists

PRB1238816

Some variable types do not load values in a list report after refreshing if glide.ui.optimize.lists or glide.ui.list.optimize are set to false

Lists

PRB1245077

RP.isRelatedList() returns invalid result for List Choice UI Actions

Lists

PRB1169319

Embedded list issue when using IE and UI15

Lists

PRB1261905

Related Lists cannot apply saved filters when set to load 'After the Form' or 'On-demand'

Lists

PRB732506

Edit Personal Filters context menu does not work when related lists do not load "With the Form"

Lists

PRB1160608

List v2 edit is not working in IE11

Lists

PRB1181338

Embedding list2_default.xml in a UI formatter causes the second Run button in the condition builder to incorrectly navigate to an empty form

Lists

PRB830103

Cannot clear selected saved filters on related lists

Live Feed

PRB1250287

No longer able to add "About Me" text

Live Feed

PRB1244582

Warnings in system logs: ""fieldsChanged" is not defined" from Live table notification

Managed Documents

PRB1241505

Duplicate number is created for new Managed Document when a document is searched and then users create a new one from the list

MetricBase

PRB1241143

ClassDefNotFound error appears on MetricBase 'Test Connection' with MetricBase HA setup

MID Server

PRB1237206

Issue on sys_script_include within the 'handleError' function

MID Server

PRB996468

Activating the Customer Service plugin causes all MID Servers to go down

MID Server

PRB1247763

Unable to connect to the MID Server JVM after enabling JMX parameters

MID Server

PRB1240174

Users cannot create REST APIs via a MID Server

MID Server

PRB1250502

SNCSSH: SSHCommand probe can hide detailed error information

MID Server

PRB1267339

Discovery probes 'Linux - Hardware Information' and 'Linux - Memory Modules' can cause a hung sudo process on the target host if sudoers iolog is enabled

MID Server

PRB1249733

MID file synchronizer keeps redownloading files from ecc_agent_script_file in the MID ./script folder although they already exist

MID Server

PRB1268063

When reverifying the Nmap installation, the 'Start-Sleep -s $retryDelay' in NmapInstallation.ps1 is missing

MID Server

PRB1268960

SNCSSH: Error occurs if the target SSH server sends the 'close' message before sending both EOF and Exit Status message

MID Server

PRB1240295

ecc_queue outputs are occasionally stuck in the Processing state

MID Server

PRB1250031

Windows ADME does not work when there is a $ in the password

MID Server

PRB1249020

After upgrading to Kingston, com.snc.core.automation.api is not active

MID Server

PRB1235593

MID Servers should not allow multiple MIDs with the same name

MID Server

PRB1160596

NullPointerException in SSHCommand when errors occur while building sudo commands

MID Server

PRB1238588

Importing an incompatible credential XML file may cause MID Servers to lose access to all credentials (NullPointerException MIDServerInfoAccessor)

MID Server

PRB648444

Update Tanuki Java Service Wrapper licenses for 'MID' and 'MID Upgrade' distribution

MID Server

PRB1253581

SNCSSH: SCPCommand probe and SCP import can leak an SSH channel object on source host connection

Mobile

PRB1264425

Reference variable on record producer does not respond on Mobile UI when there is a Hebrew value in it

NotifyNow

PRB923484

"source" field is not available for notify_call records created from Notify Workflow Activity: Call

NotifyNow

PRB1253516

Send SMS activity corrupts mail script context with workflow.scratchpad variables

NotifyNow

PRB1258944

Outbound connections to Twilio through NotifyNow API do not honor glide.http.proxy_host

On-call Scheduling

PRB1290525

The Roster Schedule Span defined by a user schedule in a different time zone from the rotation is not correctly factored when it is repeated

On-call Scheduling

PRB956455

The Rotation Schedule shows empty or disappears from the 'Members' related list on a Roster record if the rotation interval is greater than 4 weeks

On-call Scheduling

PRB1263379

When creating a favorite from the On Call Calendar, all the favorite 'symbols' are displayed as part of the dialog box in black font on the white background

On-call Scheduling

PRB1281229

The daily rotation skips rosters on the Monday to Friday rotation

On-call Scheduling

PRB1247941

The "If - Response received "activity on the On-Call: Assign by Acknowledgement workflow always returns "no"

On-call Scheduling

PRB1264446

When viewing the On-Call Escalations report, there are two dashes in the selected column

On-call Scheduling

PRB1262894

Deleting a span in an on-call calendar causes the page to refresh, but with the first group in the list, not with the group that was selected

On-call Scheduling

PRB1244059

Inconsistent behavior when adding a schedule time-off span

On-call Scheduling

PRB1271727

My Scheduled Reports for on-call does not recognize a date range with the same start and end date

On-call Scheduling

PRB1235329

On-Call Wizard creates a record on the Global table, which triggers workflows on the Global table

On-call Scheduling

PRB1269663

When creating a rotation from a schedule template that contains multiple schedule entries, schedule entry start dates are not maintained

On-call Scheduling

PRB1272060

Increasing the "Get Coverage For" field in a Rota record to a high number is resource-intensive

On-call Scheduling

PRB1263614

Legacy on-call calendar display does not honor the background colors that were selected when the calendars were built

On-call Scheduling

PRB1234195

When editing a Rota, the interval weekly Rotation Start time is being honored even if Daily is selected

On-call Scheduling

PRB1274521

The Schedule report takes a long time to calculate when a user is a member of several large groups

On-call Scheduling

PRB1277730

On-call schedule performance degrades when roster_schedule_spans (time off/ coverage) exceed 1000 records

On-call Scheduling

PRB1069037

The Manage Rota pop-up on the On-call calendar page ($oc.do) does not scale on mobile devices

On-call Scheduling

PRB1091181

Selecting a roster in the Manage Rota module selects all rosters. For example, when trying to change the "Shift End" date for one roster, all rosters are selected

Open Database Connectivity

(ODBC)

PRB1110116

ODBC driver returns non-integer fields as NTEXT where varchar is expected

Orchestration

PRB1258233

Getting java.util.ConcurrentModificationException when running JDBC custom activities

Orchestration

PRB1204628

Orchestration Workflows kick off unexpectedly due to wrong workflow condition

Orchestration

PRB1239638

The input variables display on the activity "Test Inputs" dialog does not display all inputs

Orchestration

PRB1246289

Maximum payload size above 999 defaults to 64KB in JDBC Activity Designer

Outbound Messaging

PRB1028554

Rest Message .saveResponseBodyAsAttachment function does not work when proxy is involved

Outbound Messaging

PRB1253705

"Auto-generate variables" UI action does not generate variables when variables have a '-' (dash)

Outbound Messaging

PRB1242589

Partially encrypted SOAP Payload via MID Server is not working

Outbound Messaging

PRB1260827

HTTP 204 No Content responses to Outbound REST cause a Null Pointer Exception (NPE) when Outbound HTTP Logging set to 'All'

Outbound Messaging

PRB881493

Error: Unsupported OAuth grant type 'Client Credentials'. - when 'Get OAuth Token' is clicked

Outbound Messaging

PRB1234876

Selecting "Generate sample SOAP messages" fails with java.lang.NoClassDefFoundError: junit/framework/ComparisonFailure

Password Reset Application

PRB1262660

Formatting for Danish mobile phone numbers gets prefixed with the US international code, failing E.164 compliance

Password Reset Application

PRB1249894

Password Reset Device enrollment codes and verification codes are stripped when sending SMS to the registered device

Password Reset Application

PRB1259511

The URL does not work after 10 minutes whereas it is supposed to be valid for 12 hours according to the email sent by Password Reset

Password Reset Application

PRB1239469

Password Reset Windows Application crashes after verification with AD credential store

Patterns

PRB1282786

Issues occur with load balancers because the identification pattern continues to fail

Performance Analytics

PRB1239675

Change arrows should be based on the absolute change, not on the change percentage

Performance Analytics

PRB725263

The Column Chart widget with the 'Previous period chart' box checked does not render the first and the last bar available for a full year period

Performance Analytics

PRB1106523

Using multiple reports as interactive filters can make it difficult to reset a dashboard

Performance Analytics

PRB1260018

Show error/warning in PA data collection job logs to identify if collection is not running for some breakdown elements

Performance Analytics

PRB1240631

If an indicator has no scores, the score value does not match with the total values of scores from breakdowns for the formula indicators

Performance Analytics

PRB1202996

The score migration process fails on the scores table

Performance Analytics

PRB1272505

When the range of periods is years, if there is no score for the last month of the previous period, hovering over the bar will display the wrong month for the first year

Performance Analytics

PRB1245778

Remove noCache from HTML template

Performance Analytics

PRB1279962

Add ability to disable forecast per indicators

Performance Analytics

PRB1240587

The PA indicator condition 'is same' does not correctly collect data for date fields

Performance Analytics

PRB1242912

With List V3 enabled, the pa_configuration_generations table does not show the 'New' button on the list menu or the 'Generate' button on the form

Performance Analytics

PRB1291458

When collecting text analytics for several fields to analyze, PA job collection fails with the error message "Sparse storage format has one field, sys_id"

Performance Analytics

PRB1260526

HR scoped app content packs for PA are broken

Performance Analytics

PRB1250729

Repetitive columns break the widget layout on the right hand side for the Indicator row when the breakdown scorecard widget has 'Show Indicator,' 'Change,' and 'Gap' set to true

Performance Analytics

PRB1240153

Score and default Time Series are not displayed on PA Scorecards when the Customer Service plugin com.sn_customerservice is activated and an OpenFrame is configured with a URL which does not have the same origin as the instance

Performance Analytics

PRB1280373

Breakdowns are still shown in the breakdown widget filter even if the breakdown is not active

Performance Analytics

PRB1194172

Unable to modify Dashboard Groups with 'pa_admin' users when Domain Separation is enabled

Performance Analytics

PRB1242590

White labels in stacked column charts do not show in IE11

Performance Analytics

PRB1238185

Breakdown widget should be able to follow related breakdowns for every visualization, not only scorecards

Performance Analytics

PRB1169133

Performance Analytics tab renders without taking the breakdown into account

Performance Analytics

PRB1262244

When the $pa_dashboard.do page is opened outside of nav_to.do, the custom fav icon is not shown in the browser tab

Performance Analytics

PRB1252957

An error on the Knowledge Management dashboard prevents widgets from being displayed

Performance Analytics

PRB712759

The Pivot Scorecard widget displays scores under incorrect objects

Performance Analytics

PRB1236720

New records are created on the breakdown source table during the 'Cloud DB' PA collection job

Performance Analytics

PRB891187

Performance Analytics does not allow the creation of a functioning dashboard in any domains except global

Performance Analytics

PRB1238169

If Time Series with an unsupported function is used as the default time series by one of the indicators, all the PA collections result in errors

Performance Analytics

PRB1245142

Remove redundant server calls when rendering widgets

Performance Analytics

PRB1256877

Issue with breakdown filters, and timeout is not reliable

Performance Analytics

PRB1186632

On Performance Analytics scorecards, it takes a long time to display the score for the selected period

Performance Analytics

PRB1240747

If the aggregation is done on a non-number value, the application always tries to convert them to integers using (GlideAggregate.getIntValue)

Performance Analytics

PRB1282110

While creating a new indicator field, 'new tab name' goes out of position if a bigger value is selected in the 'Put the widgets on a new tab on dashboard' field

Performance Analytics

PRB1201144

Unable to use formula indicators with second level breakdowns as widget indicators

Performance Analytics

PRB1205144

Records tab in detailed score cards shows the error: "Number of rows removed from this list by deletion or Security constraints: 1, and this should be 0"

Performance Analytics

PRB1242513

PA widgets show the message "You do not have access to any breakdown element for the selected breakdown"

Performance Analytics

PRB1242870

Data collectors should support domain separation without the com.glide.domain.msp_extensions plugin

Performance Analytics

PRB961168

A time series chart widget with the 'Previous period chart' and 'Show data label' boxes checked does not show Data labels

Performance Analytics

PRB1264379

The detailed scorecard becomes slow when the selected breakdown contains a large number of elements

Performance Analytics

PRB1252332

On domain separated instances, Performance Analytics Collection Jobs do not use sys_choice Breakdown Elements defined on a parent domain only, and scores are not collected per breakdown element

Performance Analytics

PRB1267941

If there are two or more invalid indicators, the invalid score numbers are not calculated correctly

Performance Analytics

PRB1278641

Interactive Analysis - No option to close the preview of a spotlight group record

Performance Analytics

PRB1283799

When the choice list label for widget visualization for Scorecard is not 'Scorecard' (e.g in French, the breakdown widget scorecard is not rendered properly when the visualization picker is enabled)

Performance Analytics

PRB1211079

Unexpected string JSON error message appears in text analytics widget

Performance Analytics

PRB1244046

Instances with a system localization that uses comma as a decimal separator cannot convert numbers correctly in some situations

Performance Analytics

PRB1263130

New dashboard tab is created for a domain if a tab does not exist for that dashboard and when a user attempts to access the dashboard from a different domain than the domain the dashboard is defined

Performance Analytics

PRB1256435

When a node is restarted while a PA collection is running on that node, the original entry in the log for the PA Collection contains two entries

Performance Analytics

PRB1239687

Improve message on PDF output for top x of y elements

Performance Analytics

PRB1186078

NullPointerException errors occur for widgets with a range and an additional indicator with Time Series

Performance Analytics

PRB1279383

Element retrieval is slow for breakdown widgets with many elements

Performance Analytics

PRB1240967

Performance Analytics Linear forecasting gives a global target breach at the incorrect point in time

Performance Analytics

PRB1282051

Unexpected behavior for widgets whose indicators do not have scores

Performance Analytics

PRB1242249

After switching tabs, the detailed scorecard does not refresh date changes

Performance Analytics

PRB1242690

When there is no index, the text widget displays the error "Cannot read property 'start_at' of undefined"

Performance Analytics

PRB1271462

Users who have changed the system property 'glide.sys.date_format' see a message when they click the refresh button

Performance Analytics

PRB1117823

No scores are collected when an automated indicator condition uses variables to query

Performance Analytics

PRB1263915

Characters of the PA indicator description a are shown as HTML entities on the dashboard

Performance Statistics and Graphs

PRB1234596

Performance graphs do not load after upgrading to Jakarta

Persistence

PRB1188166

Update set batching does not execute second phase of Bootstrap (TableCreate/Upgrade)

Persistence

PRB1286626

After upgrading to Kingston, the order in which conditions are listed for reports returns a smaller query than the correct result

Persistence

PRB564916

After running a trend report, the breadcrumb and expanded filter do not match when clicked through

Persistence

PRB1271291

Documentation overrides do not persist

Persistence

PRB1236830

Unable to override the Display flag on CMDB.Name once it is set

Persistence

PRB1100877

"BLOB/TEXT column 'correct_answer_template' used in key specification without a key length" when alter storage table asmt_metric

Persistence

PRB1258222

Unnecessary updates during cmdb_ci class change from TPP change

Persistence

PRB1164336

"Unknown column 'cmdb0.maintenance_schedule' in 'on clause'" error when approving change through CAB workbench

Persistence

PRB1267268

Term optimization applies to incorrect fields

Persistence

PRB1187071

When entering Name (41 letters) into Clone Exclude tables, only up to 40 letters could be registered

Persistence

PRB1243178

Performance issues can occur during CI creation or updates

Persistence

PRB1271175

Some aliases break JOIN query and generate ERROR 1064 (42000)

Persistence

PRB1253509

GlideRecord explicit joins on TPP partitioned fields with WHERE conditions on main table can fail with SQL error

Persistence

PRB1246257

The table extending CMDB_CI is missing all parent columns when installing an app that adds fields to CMDB_CI

Persistence

PRB1278292

No matching records are returned when searching for multiple tags using the AND condition

Persistence

PRB1104540

Related list condition with multiple group by conditions, one on a dot walking field, can throw NPE

Persistence

PRB1261173

Clean Temp Files schedule job can clean RowBlock files that are currently in use

Persistence

PRB1254722

Exception "Operand should contain 1 column(s)" when a sub-query has a condition on a TPP partitioned column

Persistence

PRB1281035

Performance issues when using INSTANCEOF for filtering on a table

Persistence

PRB1264049

Application reinstallation issue --- cloned TPP elements appearing in app / update sets

Persistence

PRB1251544

The 'Collect Table Per Hierarchy Stats' can lead to excessive choice cache flushes

Persistence

PRB1240265

"Error Message Syntax Error or Access Rule Violation detected by database (Table '_instancename_2.encryption_configuration' doesn't exist)" occurs sometimes

Persistence

PRB1205143

The optimizer is trying to optimize for the ORDER BY when it is better to optimize for the WHERE clause

Persistence

PRB1285757

The left join optimization generates a StackOverflow error on certain queries

Persistence

PRB718363

Searching in the date field results in the error "ORA-01843: not a valid month"

Persistence

PRB1087112

Rollback shadow tables created during upgrade (name starting with 'sh$') are not getting dropped by the Clean Expired Rollback Contexts job

Persistence

PRB1237012

Table creation of a CMDB/TPP extension/child table through UI takes longer than it should

Persistence

PRB1154339

Importing XML can cause some records to lose attachments

Persistence

PRB1258912

ATF rollback only rolls back the most recent change to a field

Persistence

PRB1193551

Making changes that corrupt the data dictionary can lead to data loss

Persistence

PRB1267824

Slow response time can occur when the sys_user_presence update is blocked

Persistence

PRB1247537

Dictionary invalidation refactoring is causing undesired side effects

Planned Maintenance Application

PRB1269713

Newly created records are displayed in planned maintenance records when the model does not match

Planned Maintenance Application

PRB1238604

Memory related exception is thrown when there is many maintenance plan records

Platform Performance Monitoring

PRB1239219

'TotalTimeToCloseForClosedINTs' Usage Analytics Count job runs inefficient SQL queries

Platform Security

PRB1241288

Invalid support for the encryption key causes insert /update of the encrypted field set to encryptedContext: null

Platform Security

PRB1203000

ACL cache not flushed after enabling the Explicit Roles plugin on an automated node (run-node-script), resulting in a blank login page

Platform Security

PRB1237560

Upgrades to Jakarta cause the role delegation functionality to break when if using more than 1 group for RoleManagementV2

Platform Security

PRB965992

ATF: Empty step configure popup while adding a test step

Platform Security

PRB1248224

The system property "glide.security.use_explicit_roles" causes the instance to be inaccessible if the Explicit Roles plugin is not active

Platform Security

PRB1200492

The instance security dashboard has glide.xml.entity.whitelist.enabled listed twice under Security Whitelisting

Platform Security

PRB1160234

Role Management V1: Role deletion from groups issue

Policy and Compliance

PRB1250491

When an attestation fails, an issue is not created

Policy and Compliance

PRB1247297

Policy and Compliance does not migrate control test definitions unless they collect supporting data

Policy and Compliance

PRB1148844

While an indicator is collecting supporting data, and a user clicks a button (for example, Save, Update, or the Indicator "i" button) on an associated Indicator task, the user is redirected to a "hello" message

Procurement

PRB1185793

The Stage (Workflow) field is not reflecting the correct value in the list view of a Transfer Order and Transfer Order line for the same stockroom transfers

Procurement

PRB926042

When a software asset is sourced, the resulting Requested Item (RITM) record that is produced becomes stuck in the applicable workflow

Procurement

PRB1261455

The items that were denied approval appear in the source request page, when they should be excluded

Procurement

PRB1259927

Negative values are not permitted when receiving a purchase order

Procurement

PRB1250208

Values in the Unit Cost field on the Receive Purchase Order form are displayed and saved based on the US format and not following the 'glide.system.locale' system property

Procurement

PRB1253671

OOB client script: 'Update Total Cost on cost change' throws an error when calculating proc_po_item.total_cost value

Procurement

PRB1240232

Stockroom is not being populated in the add transfer order for software

Product Catalog

PRB906853

Product Catalog demo data includes duplicate fx_price records, causing unexpected behavior in lists

Profiles and Remediation

PRB1105276

When associate one policy to policy statement, the progress bar on the top hangs

Project Management

PRB1235767

When decisions are created in the demand, they are being copied to the project when the project is created and not moved over to the project

Project Management

PRB1159819

The system property com.snc.project.auto_close_milestones is not working as expected

Project Management

PRB1262081

Planning Console project task disappears when changing Assigned to

Project Management

PRB1262275

While importing projects, sub-projects are deleted from the system

Project Management

PRB1252991

The planning console does not have a "contains" search for 'Assigned to' field in the planning console

Project Management

PRB1245536

Planning Console: Overdue icon differences between Istanbul & Jakarta

Project Management

PRB1281995

The project cost plans do not work for multi-currency

Project Management

PRB1288501

Activating plugins having dependency on Project Management plugin or clearing plugin log and re-installing project management show an error message in plugin logs

Project Management

PRB1262626

Clicking on the "Create Project" link on a demand in the draft state displays an error

Project Management

PRB1251409

Assigning a project task to a group causes an error on the ScrumPPMIntManager in the logs

Project Management

PRB1266155

Client side planning console functional issues

Project Management

PRB1252211

In .mpp file if there is a negative lag time mentioned in the predecessor column, it is not getting calculated properly in the lag time after importing

Project Management

PRB1247759

Updating a planned_task record causes the Recalculate business rule to be triggered, entering a long loop and running the instance low on memory

Project Management

PRB1240812

Error "Cannot change program dates as some projects start before the given program start date" is displayed when changing the program's planned start date manually

Project Management

PRB1199972

Print Projects from Planning Console does not work

Project Management

PRB1287587

When property 'com.snc.project.fire_brs_from_planning_console' is set to true, External Dependencies created on the Planning Console do not update the project dates

Project Management

PRB1288372

Program planned duration is negative

Project Management

PRB1233676

For custom scoped app/teamspace, when users create a template from a project with attachments, the attachments are missing

Project Management

PRB1235533

End date on projects created from demand records is incorrect if the timezone is set to anything more than UTC+8

Project Management

PRB1272320

Project Management Issues

Project Management

PRB1114720

The upgrade history does not show records skipped customization during the upgrade

Project Management

PRB1252204

Date rollups are not working properly for non-project entities

Project Management

PRB1245682

Using current.setAbortAction(true) for a project task causes the planning console to fail

Project Management

PRB1258137

Project Management - issue with project start dates when using a project template

Project Management

PRB1195231

The planned duration is not calculated automatically and the planned end date is changed to a wrong date when creating a pm_project_task record

Project Management

PRB1241044

Changing the view on the planning console redirects to /blank.do page and does not change the view

Project Management

PRB1206187

The project detail screen disappears after a few seconds

Project Management

PRB1236362

Cost (Planned vs Actual) does not work if the fiscal calendar type is period

Project Management

PRB1080756

The currency conversion based on the locale on Project is inconsistent

Project Management

PRB1161375

Program Management - PPM Blitz issues related to the Planning Console

Project Management

PRB1250470

When loading a project, it shows one date and time and switch quickly to another date and time that is 2 seconds behind

Project Management

PRB1265568

The actual duration is copied from the planned duration

Project Management

PRB1268772

Exporting Project with % complete as 100 shows 99 in MSPP

Project Management

PRB1258135

Importing a mpp file with the user name mapped to the assigned to column mapping the incorrect user to the assigned to field

Project Management

PRB1281089

Project Status Report - The Status History Widget does not work when the date format is set as dd-MMM-yy

Project Management

PRB1283913

After the refresh, the system takes users to the beginning of the project schedule and they must scroll down to find their place

Project Management

PRB1290075

Importing projects with many cost plans run a node out of JVM memory

Project Management

PRB1270125

Duplicate tasks are created when a .mpp file is imported to the project table

Project Management

PRB1273527

Importing project tasks changes the project's state to the "Pending" state

Project Management

PRB1248076

Project Status Portal does not show the formatted cost(Budget Cost/Actual Cost)

Project Management

PRB1244729

When actual end date of the program/program task is updated, the planned end date of the program/programt task is set to the actual end date

Project Management

PRB1181313

In the planning console print, the weekend notification color and milestone are not displayed

Project Management

PRB1249724

Project task is not editable and it remains in the pending state when the associated change request is closed

Project Management

PRB1251311

Slow OOB business rules 'Recalculate' and 'Process State Change'

Project Management

PRB1258115

Attachments are not getting copied when the user clicks on 'Copy Project' UI Action in Jakarta

Project Management

PRB1272412

When creating a sub project the project tasks are being created with the field Project (sub_tree_root) with the Top Project instead of the SubProject

Project Management

PRB1181305

planning console not getting refreshed, when task is added/deleted/modified from right click edit context menu

Project Management

PRB1266360

Planning console breaks when setting the timezone as "IST" in the sys_user record

Project Management

PRB1256154

Specific project "MS Dynamics: Sales and Marketing" is showing errors while opening the project bench

Project Management

PRB1257214

The copy project functionality on the project table does not work

Project Management

PRB1241324

Resource Workbench failed to load when the Start and End Dates are far apart (~4 years)

Project Management

PRB1205041

When project is copied, the strategies and goals set within the project are not getting copied

Project Management

PRB1270484

Timeline Visualization does not hide the spinning 100% loading progress bar after it loads the records to view

Project Management

PRB1166625

If a resource has a hard allocation September through December, and the project end early and is closed, the hard allocations are not released or canceled

Project Management

PRB1253006

Unable to partially copy project (PRJTASK) from the Planning Console

Project Management

PRB1256753

Decision records (dmn_decision) have only the Rejected state configured as a close state

Project Management

PRB1247837

When closing all project tasks, the project "State" does not change to closed complete

Project Management

PRB1260032

Project Workbench breaks if a child project task is named as <<Task>>

Project Portfolio Management

PRB1280958

Baseline Script Include "AggregationHelper" contains a log statement and a printRollupStructure(rollupStructure) call

Project Portfolio Management

PRB1238454

Updating cost plans updates locked months forecasts

Project Portfolio Management

PRB1067058

Program state is not getting moved to closed complete when its related project and project tasks are moved to closed completed

Project Portfolio Management

PRB832194

Timeline view responsiveness

Project Portfolio Management

PRB1264188

Activating "Project Portfolio Suite with Financials" loads records with reference to non-existent "budget_admin" role

Project Portfolio Management

PRB1246375

Planning Console: The custom column type = boolean breaks the column

Project Portfolio Management

PRB1271657

In the Portfolio Workbench, in the Timeline View, users are unable to scroll to see all selected fields

Record Watcher

PRB1235676

Excessive logout events are generated on pages

Record Watcher

PRB1274737

Record watcher does not detect changes for journal fields if other fields are also updated

Release Management

PRB1274018

When creating a New Product Release under Enterprise Release Management, the Planned End Date does not save correctly

Release Management

PRB1250170

Clicking the UI action in the release record shows an error

Reporting

PRB1102005

Single Score reports can show negative values when using real time updates

Reporting

PRB1170663

Header Footer Templates module link do no link to sys_report_page_hdrftr_list.do

Reporting

PRB1238952

Clicking on the other column of a stacked by bar chart will not drill down properly

Reporting

PRB1248455

In interactive analysis, "sysparm_field_list" parameter to set the fields for report_viewer list widget is ignored

Reporting

PRB1261281

Adding multiple columns to the 'Select Rows' of multi pivot report results in the error "Error processing request: null"

Reporting

PRB1253302

In the report function, UI16 cannot show the "eye" Icon when loading the report

Reporting

PRB1257040

Zero's in multi level pivot reports cannot be highlighted using the coloring rule

Reporting

PRB1259449

Single Score is not rendering in the homepage if the query condition contains UTF-8 characters

Reporting

PRB1244010

'Click to Print' for published reports displays only one page

Reporting

PRB1290425

Users cannot see lines or formatting for the report printer friendly version

Reporting

PRB1291022

Recently selected choices under the data source show up as sys_id and not as their name (New UI)

Reporting

PRB1248441

Exporting to PDF fails if users have multilevel pivot with the query condition that includes 'before'

Reporting

PRB1252457

attributes="update_synch" does not exist in sys_report_layer

Reporting

PRB1192920

The interactive filter view causes memory spike

Reporting

PRB1241273

Reporting new UI replaces accents and Japanese characters with unicode

Reporting

PRB1282753

Creating a first report of type bar chart shows a popup to the user twice

Reporting

PRB1238788

The invite panel in dashboards sharing tab is not displaying the complete list of users/roles/groups

Reporting

PRB1275131

The choice field offers different choices with the same label and rows are grouped by this choice field, resulting in the incorrect PDF export

Reporting

PRB1181392

Bubble chart adds two blank rows to the chart

Reporting

PRB1248438

Report never loads with message 'Loading report'

Reporting

PRB1248897

On map reports, two locations with the same city name and different state names point to the same state

Reporting

PRB1257285

Reports included into another report are not sent if the main report is empty

Reporting

PRB1192564

Multilevel pivots with a % in the name of the grouping or in the filter causes the drilldown to not work

Reporting

PRB1240578

Widgets are no longer central aligned after the Jakarta upgrade

Reporting

PRB1234720

List editing is not working as expected on Dashboards

Reporting

PRB1243896

If a report has group-by set to a dot-walked field, when opening the report if users change the group by the condition builder v3 is not working anymore

Reporting

PRB1291270

The new "Create New" Reports page is not showing the correct page label

Reporting

PRB1272758

The exclusion list and default values are not populating for the interactive filter of type choice, when the choice table is defined for that field

Reporting

PRB923064

Adding columns fails in the "Edit reports" when users add extended fields

Reporting

PRB1238018

Calendar report entries are overlapped and label is obscured

Reporting

PRB1252379

Unexpected authentication appears in the homepage when using interactive filters

Reporting

PRB1256887

Homepages/dashboards with a "\" in the name cause the add to dashboard to break

Reporting

PRB1247633

'insert a new row' is displayed twice when the list edit inserts row = true

Reporting

PRB1189433

Cannot use the ampersand (&) in axis labels in reports

Reporting

PRB1241995

"Trend by" configuration is not saved on datasets in the Jakarta new UI reporting

Reporting

PRB1272423

Labels on pie charts disappear when query results return 520 records or more (due to more than 8 groups)

Reporting

PRB1272748

Max Number of groups and show other do not work for Trend reports with a Group By field selected

Reporting

PRB1238361

Drill down into the list on the Report widget does not redirect users to the Service Portal

Reporting

PRB1184765

A pop-up shows up when creating a new report from the Reports list

Reporting

PRB1240032

The single score report shows an error when the result number is 0

Reporting

PRB1284349

The Iceland map is missing in the reporting solution and the Europe map does not have all conditions for all countries

Reporting

PRB1241972

The translation for percent, total and totals can be stuck in a single language for export to PDF of reports

Reporting

PRB1287812

Unable to select a (scoped) database view in the report module

Reporting

PRB1290342

Slowness on the dashboard when applying the filters

Reporting

PRB610473

In list reports, URL column links break when exporting to PDF if the text goes beyond one line

Reporting

PRB1271506

Exporting an image or PDF resulting in an incorrect report for the child dataset

Reporting

PRB1236573

Chart size "small" reports are truncated on IE using the new report UI

Reporting

PRB1237244

Breakdown selection duplicates across all dashboards sharing the same breakdown source

Reporting

PRB1275086

Multi Pivot reports cannot be exported to PDF from the web UI if the report title contains "&"

Reporting

PRB1277117

Published Report: In the print friendly mode, appending '&sysparm_media=print' to the URL of a published report adds a useless bookmark form to the page

Reporting

PRB1239524

New UI display for the sys_report table does not reflect the Aggregate field stored in the report record

Reporting

PRB1249982

List calculations errors occur on reports

Reporting

PRB1250451

Errors in report builder can prevent adding a report to a dashboard

Reporting

PRB1287030

Multiple reports on Content Management==>Page shows "Loading Report" on the first report and that report never loads

Reporting

PRB1273097

When using a sumfield on a multiple datasets that is larger than 40 characters, it causes the report to error out

Reporting

PRB1275426

When users use dot walk fields in the multi-Level pivot table, "Max number of groups" is not working at the number of limits

Reporting

PRB1177784

Having multiple rows on a Multilevel Pivot causes total rows to be misaligned if data display value is not unique

Reporting

PRB1261351

Count returns 0 when a secondary dataset is added to a bar report when string field Group By contains double quote marks

Reporting

PRB1254896

Emails are not sent from a scheduled report when the report has errors like com.glideapp.report.charting_v2.datagen.pivot.TooManyCellsException

Reporting

PRB1245395

Cascading Interactive Filter name is not saved fully and gets truncated after 80 characters

Reporting

PRB1246069

Reports Search bar does not work when the property glide.ui.js_includes is set to false

Reporting

PRB1247204

X- Y axis Labels are overlapping with report chart when showing report in Hebrew language

Reporting

PRB1281558

The display grid does not reset when the chart type is changed and updated for an existing report that has the display grid set

Reporting

PRB1201559

Clicking on "Update" in report editor does not take you to Reports homepage

Reporting

PRB1210847

Users provided with 'report admin' roles are unable to select the color palette modifications on reports

Reporting

PRB1236505

Dial widgets do not resize properly when using the quick layout on the dashboard

Reporting

PRB1272023

Aggregation field is not retained after reloading a saved report

Reporting

PRB1237598

Recent tables show a null label on db view tables for ITIL users with the report_admin role when saving from the report designer

Reporting

PRB1259165

"Ctrl + Click" does not open report bars in new tab in the browser, from report designer and from dashboards (relevant for Windows clients)

Resource Management

PRB1209215

The Resource Workbench does not show the capacity trend for the Monthly timescale

Resource Management

PRB1288516

My calendar module is showing 404 for ITIL users

Resource Management

PRB1251460

When using the 'Specific members' preference, 'Copy Resource Plan' populates a member from the incorrect assignment group

Resource Management

PRB1250082

Dictionary override (short_description) no longer honored in Resource report

Resource Management

PRB1261229

The Extend Resource Plan UI action on the resource plan does not work as expected if date format is changed from yyyy-MM-dd.to MM-dd-yyyy

Resource Management

PRB1241860

When changing the Start Date on a Demand, the resource plan's Start Date does not get updated if the time format is yyyy-MMM-dd

Resource Management

PRB1237192

When changes are made in an allocation details resource report, the changes are not reflected when the report is run again

Resource Management

PRB1239707

An error occurs when the user submits a time off request and resource allocation runs

Resource Management

PRB1281701

Time cards do not always update the resource plan's actual hours

Resource Management

PRB1267083

Task reference on Resource aggregates is not updated when demands are converted to projects

Resource Management

PRB1246086

Cost plan numbers are not updated correctly when canceling an 'allocated' resource plan; when an 'allocated' resource plan is removed and the cost is updated, the costs do not sync

Resource Management

PRB1238843

The Capacity value in Resource Reports is not updated after changing an event in a user calendar type to a non-excluded type

Resource Management

PRB1250607

Canceling a resource plan does not update cost plans

Resource Management

PRB1247989

When a group resource plan is created, the 'Specific Members' field is populated, but if the group is changed later, the Members list is not updated

Risk Management

PRB1155186

Risk SLEs and ALEs currency should be consistent

Scheduled Job Processing

PRB1234854

Schedule worker can hold the same connection for hours if there are many jobs in the queue

Scheduled Job Processing

PRB1239033

When running 'Execute Now' on a job, the thread can get stuck on GlideDateTime.addDuration

Schedules

PRB1190018

Deleting/updating spans need extra manual refresh

Schedules

PRB1250221

Issues occur with the maintenance schedule in the Change Management

Schedules

PRB1278246

The height of the Dialog Modal is small when clicked on one of the Change Ticket from Schedule Calendar after scrolling

Security Access Control Lists

PRB1196670

Elevated privilege roles created through an update set are not visible to the assigned user until the cache flush is done manually

Security Access Control Lists

PRB1275556

ITIL users are no longer able to update the sc_task.state field

Security Access Control Lists

PRB1253695

Admins will see security constraints for read-only protection policy after the conversion

Security Applications

PRB1247254

When observables are added, the correct type should be detected

Security Incident Response

PRB1249754

In workflows that set the security incident state to Review, PIR assessments are triggered, which causes the number of assessment questions to aggregate every time a new security incident is created

Security Incident Response

PRB1246614

When glide.ui.escape_text is set to "false," the Security Incident form does not load

Security Incident Response

PRB1236606

Users with the sn_si.knowledge_admin role cannot create new runbooks

Security Incident Response

PRB1255104

After the Security Incident Response plugin is activated, the Closed, Closed by & Draft KB Task table columns are appearing under Security Incident Response, instead of global

Security Incident Response

PRB720734

The Update Risk Score business rule causes multiple workflow contexts to be triggered

Security Incident Response

PRB1235615

Users with no assigned security incident role (sn_si.read or sn_si.special_access) see a blank State field in security incident tasks assigned to them

Security Incident Response

PRB1042031

The Threat Intelligence plugin related issue

Security Incident Response

PRB1251462

When the Qualys integration import fails, errors do not appear in the Vulnerability Integration Runs table

Server Side Scripting

PRB1242192

In Jakarta, the incident.assigned.to.group event is not fired when an incident is created

Server Side Scripting

PRB1199772

The global scope script include members which do not use the prototype.js "Class.create" mechanism cannot be called from app scopes

Service Analytics

PRB1272901

Jelly is complaining about missing files when the com.snc.sa.metric plugin is not enabled

Service Analytics

PRB1245841

Change how CacheManager is used for sa_metric_schema_definition

Service Catalog

PRB1239883

Shopping cart summary values are incorrectly transformed by gs.getMessage()

Service Catalog

PRB1278467

Label variables are not supported in ATF

Service Catalog

PRB1240229

Unable to set values for variables of type Select or Yes/No through a catalog client script on the RITM and Task pages.

Service Catalog

PRB1279353

Estimated Delivery Date shows '1970-01-01' instead of "--"(blank) when the due_date is set to blank during insertion and update from a business rule

Service Catalog

PRB1194586

g_form.clearValue on any variable triggers an onChange of that field

Service Catalog

PRB1244428

When used in an order guide, variable values are not retained if it has a reference qualifier and is depending on other variable values

Service Catalog

PRB1271634

When "use cart layout" is not selected on an order guide, "this item" is not translated to any language

Service Catalog

PRB1248635

Using a client script to make the list collector (non-glide) variable mandatory throws browser error and blocks further g_form actions on the page

Service Catalog

PRB1266947

Issue with cloning request: Bulk request submission is no longer working

Service Catalog

PRB1269113

After setting the read role on a catalog item variable to a specific group, when a user orders that item the variable does not appear

Service Catalog

PRB1188106

UI Policies cannot build conditions on a list collector variable with attribute set to 'glide_list'. The reference list lookup window does not open to select a value

Service Catalog

PRB1279349

The catalog property to control ability to clone requests to users with a specific role was deprecated when sc_layout was enabled

Service Catalog

PRB1240363

Validate Variable Values does not work when using output from previous steps

Service Catalog

PRB1242442

Reference qualifier on the look-up select box does not work on the variable editor upon loading the form

Service Catalog

PRB1235160

Since Jakarta, the Variable Editor breaks a form if the record had a change in class since being created by a Record Producer with variables

Service Catalog

PRB1235553

Check box variable does not get ticked when set to read-only from a Catalog Client Script

Service Catalog

PRB1271940

Variables in record producer extend to fit the page instead of being sized properly

Service Catalog

PRB1275566

Clearing the value of a reference variable via g_form.clearValue does not allow it to pass validation: "The following fields contain invalid text:"

Service Catalog

PRB1276589

Using referencing qualifier on lookup select box is performing slowly after upgrade to Kingston

Service Catalog

PRB1249745

Using the 'GlideappCalculationHelper' API to add an item to an existing Request adds the item to the cart but does not remove it

Service Catalog

PRB1264457

A reference-type item variable with reference qualifier does not work in the condition builder

Service Catalog

PRB1280512

Additional items are getting attached to the parent request when trying to check out the order guide items

Service Catalog

PRB1201267

ATF on record producers fails on the step Variable State Validation if the fields in the forms are controlled by UI policies

Service Catalog

PRB1243189

"Available for" restrictions on catalog items are not enforced in order guides

Service Catalog

PRB1291018

Catalog task cannot be saved or closed because the mandatory fields checks fail

Service Catalog

PRB1089977

On Call Scheduling > My Group Schedules wizard banner violates 1.3.1 Info and Relationships Level A WCAG guideline

Service Catalog

PRB1272502

"See more" button on the Service Portal Catalog is not working correctly

Service Catalog

PRB1250076

Calls to the sn_sc (Service Catalog API) to add items to cart generate warning messages and do not return pricing information correctly

Service Catalog

PRB1254824

Variable in the sc_req_item is shown differently in Japanese

Service Catalog

PRB1255600

JavaScript console error occurs when viewing RITM or TASK catalog records with variables for which the user does not have read roles permission

Service Catalog

PRB1247082

Reference qualifier condition is not honored for the Lookup select box when the table has multiple values with same Lookup field

Service Catalog

PRB1189863

On order guides, subtotal reverts to base price after updating the quantity, continuing the order guide, then returning to the tab where users changed the quantity

Service Catalog

PRB1199775

The Item field on the Requested Item form shows irrelevant items in the auto-suggestion list

Service Catalog

PRB1241425

Back button functionality is not working as expected

Service Catalog

PRB1271789

The 'sp-variable-editor' widget uses the latest variables to show requested item data, not the variables from when the item was ordered

Service Catalog

PRB1236734

Catalog UI Policy will not hide a container as expected after revealing it

Service Catalog

PRB1267089

The Reference popup icon displays for Catalog items in Service Catalog for ESS users with an Open Record button that goes to an empty form

Service Catalog

PRB1244791

Changing choice list configuration of multiple choice variables breaks existing RITMs

Service Catalog

PRB1255587

JavaScript error with use of g_form.getEditableFields() on legacy catalog forms

Service Catalog

PRB1259387

CartJS.orderNow and other functions to submit orders generate errors

Service Catalog

PRB1259575

An Image in a UI Macro does not take up 100% width in order guides, but it does take up 100% width in catalog items

Service Catalog

PRB1285111

The g_form.getElement is returning as undefined in Service Catalog

Service Catalog

PRB1236310

In Jakarta, Cart function does not check for an invalid item and creates RITM without any valid catalog item

Service Catalog

PRB1274235

Advanced reference qualifiers on a Reference variable do not work when Checkbox is present in a wizard

Service Catalog

PRB1256482

The filter condition for list collectors in rule guides shows only 'is', 'is not', and 'is anything'

Service Catalog

PRB1258116

Unable to clear the value in List Collector variable

Service Catalog

PRB1259274

Catalog onload/onchange client script does not hide macro variables type

Service Catalog

PRB1272413

Admin home categories are not hidden when accessed from a catalog item variable in Service Portal

Service Catalog

PRB1147691

After clicking "Add to Cart" in the Service Catalog "Order this Item" widget, the tooltip style changes in the "Shopping Cart" widget

Service Catalog

PRB1238352

"Requested For" is not working as expected when trying to order items from a Bundle

Service Catalog

PRB1274642

g_form.getValue("<id>") for multiple-choice variable returns empty for users without the write role

Service Catalog

PRB1172811

Searchable choice on catalog page is not working correctly when using it with the ref_qual_elements attribute

Service Catalog

PRB1260647

508 Compliance issues with form fields on catalog Item that are missing a valid label

Service Catalog

PRB1249310

Changing the title of a category is not updating the Service Catalog and Service Portal pages unless the cache is cleared

Service Catalog

PRB1252127

g_form.setValue('ref_var_name', '', ''); does not clear the sys_id when passed an empty value in Service Catalog, three(3) parameter setValue API

Service Catalog

PRB1252674

Using a catalog client script to clear a selected button on a multiple choice field does not completely clear the selection or reset the mandatory flag

Service Catalog

PRB1245406

Delegates who are end users cannot access the approvals of users they are delegates for

Service Catalog

PRB1256170

The variables of type "Multiple Choice" and "Lookup Multiple Choice" in Kingston are not working the same way as in Jakarta.

Service Catalog

PRB1259553

When using a Catalog Order Wizard panel, if the catalog item has input fields to select, the 'Changes you made may not be saved. Stay/Leave" alert is shown continuing to the next page

Service Catalog

PRB1259816

Issue with non-visible mandatory variables

Service Catalog

PRB1239697

OnChange fired multiple times on a list collector variable configured as glide_list

Service Catalog

PRB1240968

Read-only choice fields on catalog shows dropdown values

Service Catalog

PRB652410

Close Task UI action displays on pending catalog tasks

Service Catalog

PRB1272741

On RITM page, the UI policy to make the table variable (multi-row variable set) mandatory/hide/readonly is not working

Service Catalog

PRB909763

Hovering over the preview icon for a record on a report on a homepage causes the homepage UI to expand by a few millimeters causing the cursor to move position so that is not directly not over the 'i' preview icon

Service Catalog

PRB1248987

When glide.expert.checkout.twostep is true, editing the shopping cart order causes the loss of the association to the project task where the request was created.

Service Catalog

PRB1249697

The "Items Added After Request Approved" business rule is overwhelming a method needed in the "Cascade Request Approval to Request Item" business rule

Service Catalog

PRB1249978

Using a lookup select box with a reference qualifier dependent on an inactive lookup select box removes the variable from the RITM.

Service Catalog

PRB1253429

Not able to update the RITM/Task tickets even after providing the value in mandatory radio button variables

Service Catalog

PRB1254151

g_form.addOption for Select type variable does not work as expected

Service Catalog

PRB1254710

When a list collector or a reference variable is on a catalog item, an error/popup appears

Service Catalog

PRB1244877

The OOB business rule "Reset Binding" is not translated

Service Catalog

PRB1283775

The GET method does not return the "none" key in the REST response for the Catalog API

Service Catalog

PRB1241681

OnChange fired for list collector variable (no glide_list) when the value from the Available/Selected list is selected for movement

Service Catalog

PRB1287663

Catalog Items with 'Lookup Recurring Price' selected but no 'Lookup Price Field' value selected do not display the Price under Order Now in Service Portal

Service Catalog

PRB1234171

The variable attribute 'ref_ac_columns_search=true' does not work in tasks created by the 'Catalog Task' activity in a workflow

Service Catalog

PRB1234652

Unable to attach an image when clicking on the Insert/Edit image option on the HTML variable in a record producer

Service Catalog

PRB710522

Task variables included in a list report display no data

Service Catalog

PRB717535

Helsinki: "Create Request" UI action does not populate the Parent field value in the Request record for Record Producer type Catalog Items

Service Catalog

PRB1248974

The Reference magnifier button is hidden when the page containing a variable of type "List collector" is resized

Service Catalog

PRB1261761

Catalog UI policies and client scripts are not working on the variable editor of RequestedItem

Service Catalog

PRB1262090

508 standards issues with Web: Section Headings

Service Catalog

PRB1250356

Search results miss the breadcrumbs displayed beneath the "preview" option

Service Catalog

PRB1254024

Radio button is not honoring the read-only attribute for IE and Firefox

Service Catalog Item Designer

PRB1256028

Existing question types, as well as newly created ones, do not allow editing of the order in Item Designer > Question Types

Service Catalog Item Designer

PRB1253025

When users make a question inactive in question types which has pre-configured questions, the questions are still appearing while configuring through item designer

Service Catalog: Service Portal Widgets

PRB1240728

A user with no role is unable to add comments to an RITM requested

Service Catalog: Service Portal Widgets

PRB1182292

HTML tags in are shown with Label variables within Service Portal, but not in other labels

Service Catalog: Service Portal Widgets

PRB1260994

When an order guide with a record producer is order from the Service Portal, it created a REQ record and not the RITM record

Service Catalog: Service Portal Widgets

PRB1278454

User without the write role to a variable cannot edit the variable value in the shopping cart in Service Portal

Service Catalog: Service Portal Widgets

PRB1235736

When a Catalog Item with Date Time variable is "Saved" through the Cart Edit Button, the DateTime variable value changes unexpectedly

Service Catalog: Service Portal Widgets

PRB856149

Containers with assigned read roles stop the variables from rendering and causes JavaScript console errors for Service Portal users who do not meet the role required

Service Catalog: Service Portal Widgets

PRB1251733

The 'Write roles' field on a variable does not work consistently

Service Catalog: Service Portal Widgets

PRB1284475

Inconsistent handling of cat item variables submitted through Order Guides

Service Catalog: Service Portal Widgets

PRB1235047

Break lines on Catalog forms are not appearing after upgrading to Jakarta

Service Catalog: Service Portal Widgets

PRB1244261

When requesting several items, the total price for the request is shown, but the requested item and related approval show only the single price of the requested item

Service Catalog: Service Portal Widgets

PRB820804

The Variable Editor does not work on Catalog Task in Service Portal

Service Catalog: Service Portal Widgets

PRB1238391

UI page variable contained inside a container variable is showing an input field for default view

Service Catalog: Service Portal Widgets

PRB1267598

Catalog UI policy is triggered unexpectedly in Service Portal

Service Catalog: Service Portal Widgets

PRB1244904

Attempting to clone Service Portal Widget 'SC Categories' returns an error: "Do not use href="#" in the Service Portal, use href="javascript:void(0)" instead"

Service Catalog: Service Portal Widgets

PRB1279944

Specifying a page property for instance of SC Categories widget gives invalid url and 404 error

Service Catalog: Service Portal Widgets

PRB1284396

The Catalog Content widget in Service Portal does not display an item with multiple categories in different catalogs

Service Catalog: Service Portal Widgets

PRB1242319

Under cart, if the instance option is used to update the cart template, the result is carttemplate in JSON instead of cartTemplate

Service Catalog: Service Portal Widgets

PRB1283366

Catalog Client Scripts are not running in the Mobile App/Browser

Service Catalog: Service Portal Widgets

PRB720573

I18N issue, variable editor widget does not show translated values

Service Catalog: Service Portal Widgets

PRB1261865

The Categories widget does not display category counts correctly with User Criteria enabled

Service Catalog: Service Portal Widgets

PRB1246912

Cannot save the sc_req_item form because of an error in sp-variable-editor

Service Catalog: Service Portal Widgets

PRB1240285

Price for Reference that is populated via client script on the Service Portal does not update

Service Catalog: Service Portal Widgets

PRB1272746

In the Service Portal, users are unable to make a variable set read only and mandatory using a UI policy

Service Catalog: Service Portal Widgets

PRB1278247

A category on a variable is causing an error in Service Portal: "org.json.JSONException: JSONObject["layout"] not found"

Service Catalog: Service Portal Widgets

PRB1201712

Submitting a catalog item in Service Portal generates the browser error "TypeError: Cannot read property 'message' of undefined"

Service Catalog: Service Portal Widgets

PRB1287800

SC Order Status widget does not consider the user preference for language when displaying "Monthly" next to the recurring price of a request

Service Catalog: Service Portal Widgets

PRB944055

In iPad Portrait mode, breadcrumbs are not clickable on the Service catalog home page (sc_home)

Service Catalog: Service Portal Widgets

PRB1261056

The Duration field with the max_unit=hours attribute displays an incorrect value on Service Portal in Kingston

Service Catalog: Service Portal Widgets

PRB1254500

Reference qualifier on an order guide with cascade variables produces different results on service portal versus catalog page.

Service Catalog: Service Portal Widgets

PRB1259809

Order Guide Rule based on List Collector is not triggered with JP8

Service Catalog: Service Portal Widgets

PRB1243086

"Lookup Select Box" variable with reference qualifier does not load in the shopping cart widget or in edit shopping cart

Service Catalog: Service Portal Widgets

PRB1236103

Breadcrumb link does not display the right category when the item is in multiple catalogs

Service Catalog: Service Portal Widgets

PRB1247193

Variables type container start/end gets an "undefined" value when submitted from the portal

Service Catalog: Service Portal Widgets

PRB1258863

Service Portal does not honor quantity configurations beyond 10 even when configured in sc_cart_item

Service Desk Call

PRB1235564

HTML tags are showing in the description of a record created from a new_call (Service Desk Call)

Service Desk Call

PRB1277062

Business rule 'CallTypeChanged to Request' is not executing on 'Update,' only on 'Insert' (via record or Inbound email action).

Service Level Agreement

(SLA)

PRB1090831

Duplicate updates are getting created in the Task SLA when the SLA is breached

Service Level Agreement

(SLA)

PRB1275135

Retroactive pause calculations may have incorrect business duration calculations if the last of multiple retroactive pause periods is outside of the schedule

Service Level Agreement

(SLA)

PRB1274339

Resolution SLA is not moving to 'Paused' state for a child incident when related to an already resolved parent incident

Service Level Agreement

(SLA)

PRB1249908

SLA property com.snc.sla.compatibility.breach is updated on upgrade

Service Level Agreement

(SLA)

PRB1267563

Customized form section on task_sla form is overwritten during upgrade

Service Level Agreement

(SLA)

PRB1279932

Old SLA engine has no debug logging to identify problems with the calculation of sysrule_escalation

Service Level Agreement

(SLA)

PRB1242878

'SLATimeLineV2SNC' can cause out of memory for records with large journal fields

Service Level Agreement

(SLA)

PRB1267506

SLA with Retroactive Start and Retroactive Pause values can calculate Actual and Business Time Remaining incorrectly

Service Level Agreement

(SLA)

PRB1275069

HistoryWalker variable values might be incorrect when walking through the history

Service Level Agreement

(SLA)

PRB1248463

The $sla_timeline page is missing translations

Service Level Agreement

(SLA)

PRB1249934

SLA Timeline view cab loop endlessly if original_breach_time is missing

Service Mapping

PRB1198305

Support changes of host IP addresses

Service Mapping

PRB1241668

Importing a CSV file does not work

Service Mapping

PRB1243054

MID Server upgrade fails because the wmi_collector.exe file is locked

Service Mapping

PRB1234649

Pattern execution may hang when users try to restart the WMI Collector Service

Service Mapping

PRB1291033

MID Server SystemCommand CitChanged introduces slowness and HTTP 429 errors (related to PRB1201839)

Service Mapping

PRB1237774

Cisco devices are partially discovered due to a timeout in changeto command

Service Mapping

PRB1275035

Add '&' to the invalid characters for the pattern name creation

Service Mapping

PRB1275137

Tracked Files: $sa_tracked_file_content.do does not support files with JSON content

Service Mapping

PRB1180107

Using the Safari browser, users cannot drag the column dividers in the Discovery pattern designer

Service Mapping

PRB1260562

Layer 2 connections are not always created because the 'absent' field in the discovery_net_base table is not considered

Service Mapping

PRB1250097

Poor performance of Business Service tree calculation

Service Mapping

PRB1254871

Invalid payload error when pattern exceeds allowed number of outgoing connections

Service Mapping

PRB1256509

Pattern SSH layer cannot communicate with the OpenVMS and cannot discover OpenVMS

Service Mapping

PRB1190639

When connecting to pattern debugging session, the host_name field on HTTP endpoint is ignored and the host value is parsed from the URL

Service Mapping

PRB1241455

In a language other than English, strings are parsed and missed, and users are unable to restart/create the wmi_collector

Service Mapping

PRB1241896

Topology Map: Endpoint error is not in the map when the endpoint has outgoing relations of any type

Service Mapping

PRB1289466

Checkpoint Reaper fails on broken service -> layer reference

Service Mapping

PRB1235905

Records in sa_network_paths table are stuck in the waiting_for_discovery state

Service Mapping

PRB1081215

Users get the following message "Error on server request connectToExsistingBusinessService. It is impossible to connect to service end point already belongs to."

Service Mapping

PRB1252973

Service Mapping can select a MID Server that does not have Nmap installed can cause an exception to be thrown

Service Mapping

PRB1254864

Missing identifier for SAP Application Server endpoint

Service Mapping

PRB1245535

The 'Delivery Controller' pattern should support HTTP entry point (url + uri) for users that do not fill the icon path for Citrix

Service Mapping

PRB1248138

IIS horizontal discovery fails when there are no running websites

Service Mapping

PRB1239849

Adding connection section to Weblogic at E-Business pattern

Service Mapping

PRB1240298

Cloud access MID custom operation does not work with the proxy

Service Mapping

PRB1198119

WMB HTTP Listener failed on multiple paths leading to the same destination

Service Mapping

PRB1284107

The Solaris server fails due to ChassisSerialNumber 'unknown'

Service Mapping

PRB1286427

While running discovery on IP switch, the pattern does not always discover the switches in stack mode

Service Mapping

PRB1235690

Unknown CI type error on serial number table for Horizontal Discovery pattern for F5

Service Mapping

PRB1270841

Users get many 'CI Changed' notifications because of changes to the hit_count field in the cmdb_ci_lb_service table

Service Mapping

PRB832300

Load balancer discovery does not set the status of non-existent services, pools, and related fields to 'Absent'

Service Mapping

PRB1264257

The scheduled job 'Generate entry point candidates from netflow and netstat data' issues incorrect queries

Service Mapping

PRB1247938

Jboss is discovered because the OS on the pattern was changed from 'All' to only Windows and Unix

Service Mapping

PRB1248108

Creating physical connections can cause performance issue due to a large query on discovery_switch_fwd_table

Service Mapping

PRB1240794

Oracle Forms Applications are being found as generic HTTP applications

Service Mapping

PRB1242879

Service map is not shown when the same entry points are defined in the service model as entry points of another environments

Service Mapping

PRB1236596

Service mapping fails to detect process listening on port on some AIX systems

Service Mapping

PRB1260927

Two records per business service are added to sys_audit on every sync of svc_ci_assoc

Service Mapping

PRB1266440

If a Discovery error on the map has an unescaped character in the message, PDF export fails

Service Mapping

PRB1254819

SSH layer of the pattern engine may hang while trying to execute command with sudo

Service Mapping

PRB1255919

The 'Is hidden' check box makes the 'Save' button unclickable

Service Mapping

PRB1269703

SAP CIs pattern uses MQ Flow Endpoint, and ActiveMatrix Business Works as a Target CI type, but it is incorrect with other app types integrated with SAP

Service Mapping

PRB1235886

Business service map throws error "Cannot display the map: Found link with invalid source/target"

Service Mapping

PRB1236580

On some Solaris systems, Service Mapping fails to discover the process listening on the port

Service Mapping

PRB1237296

Unable to stop MID Server services with WMI collectors

Service Mapping

PRB1275115

Outdated connections handler does not check user decision regarding traffic-based connections

Service Mapping

PRB1168109

Service Mapping issue with additional prompt

Service Mapping

PRB1265333

Azure LB service top-down discovery does not find the correct pool

Service Mapping

PRB1245638

Oracle RAC connection is not discovered if it is directly in the web.config file and does not search within files that web.config refers to

Service Mapping

PRB1247903

MSSQL database is not discovered on Windows machines because it has "_" in the name

Service Mapping

PRB1189354

When resuming discovery on a connection going to localhost, the system replaces the value in the 'host' field in the endpoint with the IP of the computer

Service Mapping

PRB1283300

VeritcalFile parsing strategy creates HashMap instead of List<HashMap> that represent table

Service Mapping

PRB1287253

In the Single Service form, the Update operation relies on a UI action which is supplied by Change Management and the operation may fail

Service Mapping

PRB1088871

PDF export of a business service contains 'truncated' hostnames

Service Mapping

PRB1178094

Failed to match endpoint of type cmdb_ci_endpoint_sap

Service Mapping

PRB1239245

Access is denied when trying to run dir command on a host through shared host

Service Mapping

PRB1266425

Cloud Discovery does not work on Azure resources

Service Mapping

PRB1267081

Cannot open the debug session for patterns on a specific domain from the Service Mapping topology map

Service Mapping

PRB1255810

On some Linux systems, Service Mapping process detection should fall back to lsof when netstat command fails to bring the process ID

Service Mapping

PRB1258569

When there is more than one PID in the IIS discovery log, 'show traffic-based connections' does not show all the relevant connections

Service Mapping

PRB1242275

Dependency Types should only be visible to users with the Service Mapping plugin

Service Mapping

PRB1239501

The discovery of SAM premium CIs changes from probes to using patterns

Service Mapping

PRB1258015

In some cases, createPhysicalConnections function is not called when the device discovery is completes

Service Mapping

PRB1284247

Recomputation job thread limit scripts for pre-Kingston releases must be removed or deactivated on upgrade to Kingston

Service Mapping

PRB1235400

SNMPProviderImpl.java contains a typo

Service Mapping

PRB1235582

Patterns are not synced to a MID Server after getting updated via an update set

Service Mapping

PRB759202

In a pattern step, file output gets truncated

Service Mapping

PRB1238988

Business service without traffic base creates an error in the logs

Service Mapping

PRB1177213

Linux devices with the SNMP service running on them are discovered as ISAM devices

Service Mapping

PRB1249836

A pattern is not synced with MID Server after republishing

Service Mapping

PRB1263501

Service Mapping discovery of large load balancers can fail

Service Mapping

PRB1264354

PostGres 8.1 and earlier are not discovered

Service Mapping

PRB1254886

If MID Server property 'mid.sa.ssh.port' is defined with more than one port when more than one port is open, the property is ignored

Service Mapping

PRB1245096

When a Windows host that was previously discovered is not active anymore, Service Mapping tasks may hang for a long time

Service Mapping

PRB1245264

Correct credentials for SNMP v3 must be with the highest order while executing SNMP query

Service Mapping

PRB1245550

Sys_index_cmdb_ci_endpoint_manual_endpoint_identifier.xml is always a Skipped Error in a Jakarta to Kingston upgrade

Service Portal

PRB1278244

Service Portal widget sn-record-picker issue with translated field

Service Portal

PRB1190755

UI scripts are cached to the browser and not refreshed/updated with the page refresh

Service Portal

PRB1244280

Portal widget "search page," options include unused and unsupported "Show score" value

Service Portal

PRB716271

Tagged Questions List widget with long, unbroken text or wide image exceeds the container width

Service Portal

PRB756643

Dropdown from header menu can be hidden if the screen width is sized down

Service Portal

PRB1245251

Flagging a knowledge article adds a public comment in Service Portal

Service Portal

PRB1248319

Type-ahead search from Homepage search does not honor the type-ahead contextual_search_sources option

Service Portal

PRB1240915

When typing the Polish letter "ś" (Alt Right + s), no text appears

Service Portal

PRB1283704

Ticket-conversation widget fails if an attachment was created by a user without a Name

Service Portal

PRB1233990

HTML tables added as comments via code tags can extend outside of the ticket conversation widget

Service Portal

PRB1234756

Reference fields do not highlight (Editable Highlight) when navigating through the "Tab" key

Service Portal

PRB716182

Error on SC Shopping Cart widget due to the capitalization of cartTemplate in option schema

Service Portal

PRB754298

Service Portal infoMessage and errorMessage timeout do not have configurable notification timing and the current timeout is too short

Service Portal

PRB1090391

The reference field 'No Matches Found' message is not translated

Service Portal

PRB1238437

Getting server JavaScript errors when "Data Table from Instance Definition" widget is cloned in an application scope and no "Link to this page" option is specified

Service Portal

PRB1170659

The text area field in the Service Portal can expand horizontally but not vertically

Service Portal

PRB1264280

Date translations for the month are not working in Service Portal for Dutch language

Service Portal

PRB1246298

Delegates cannot see the Approve/Reject UI buttons in the "Approval Info" widget

Service Portal

PRB1247411

The 'Target' HTML link attribute is not working in the avatar dropdown in the Service Portal header

Service Portal

PRB1241069

Service Portal update_synch tables must extend sys_metadata

Service Portal

PRB1283468

Adding images to an HTML field through the service portal form widget adds the image every time the form loads

Service Portal

PRB688321

The widget editor should throw error message if it failed to save

Service Portal

PRB715786

Autocomplete on reference field/variable fails if display column of target table is translated_text

Service Portal

PRB734909

Branding editor colors are not being applied to panel headings

Service Portal

PRB1249515

Date and date/time variables and fields are broken for certain languages in Service Portal

Service Portal

PRB1245025

Service Portal type-ahead widget fails to search properly if the user clicks magnifying glass during search

Service Portal

PRB1245160

"Homepage Search" and "Search Page" results do not match

Service Portal

PRB1184967

Pasted images in the HTML editor need to be converted to attachments like in the normal UI

Service Portal

PRB1282507

The Service Catalog Service Portal plugin must not be activated before the core Service Portal plugin

Service Portal

PRB1286028

Reference field 'Loading more results' message in autocomplete is not translated

Service Portal

PRB1099834

The Save button on the form is not disabled after the first click, allowing multiple form updates

Service Portal

PRB1275119

"Ticket Attachment" widget generates an error if the URL does not have table and sys_id parameters

Service Portal

PRB1241397

Compile error occurs when updating cloned Approval Records widget due to unwrapped server script

Service Portal

PRB1201227

Inconsistency between Service Portal interface and the standard UI in the replacement of invalid characters when creating an ID for a widget

Service Portal

PRB1210022

My favorite tags widget contains non-translated "Tags saved" message

Service Portal

PRB1234450

Unnecessary and confusing console.dir line left in the Carousel widget

Service Portal

PRB1236116

Unable to nest multiple widgets in an already embedded widget

Service Portal

PRB1271158

Yes/No variable is not translated in Ticket Fields widget

Service Portal

PRB1065398

The unscripted search source does not pass a score to the result object, causing results to appear out of the correct order

Service Portal

PRB748303

12 hour glide.sys.time_format is ignored in Service Portal date/time picker

Service Portal

PRB1099142

Visual labels not associated with their respective form controls: APM

Service Portal

PRB916136

When clearing a field, sn-record-picker directive is triggering field.change event more than once

Service Portal

PRB1237925

Copy/paste for HTML fields works, but the option to paste does not show up in the right-click context menu

Service Portal

PRB1245428

Next and Previous buttons are hidden on the Approvals widget after updates are made to the page

Service Portal

PRB1246410

Users with sp_admin are not able to create sp_carousel_slide

Service Portal

PRB1281700

Context menu on list and form is not in focus

Service Portal

PRB1244057

Gender is not considered in form widget title

Service Portal

PRB1235418

Inactive articles are displayed in the 'KB Category Page' widget

Service Portal

PRB1270084

The business rule run from the Service Portal on a custom scoped application does not honor the current object

Service Portal

PRB728162

Using calendar picker in Service Portal triggers onChange event multiple times for Date/Time field

Service Portal

PRB1042792

The time in Date/Time variables in the service catalog saves as 00:00:00 in the 24 hour data format if the second is skipped

Service Portal

PRB1250913

In the General Request form, the screen reader is 'trapped' in drop-down fields/variables like 'Requested for'

Service Portal

PRB1245121

Line breaks/linefeed characters are not used when displaying multi-line text in standard list widget

Service Portal

PRB1288858

The panel_body_height option in Simple list widget is not working on Internet Explorer

Service Portal

PRB1244328

UI action conditions are being re-evaluated when a record is modified

Service Portal

PRB711148

Dropdown menus stay on the page after using browser back/forward buttons

Service Portal

PRB1262349

The g_form.removeOption() is not working in Service Portal forms

Service Portal

PRB1269430

Service Portal throws a JS error on clicking a UI action if the form contains a reference field which is mandatory at the dictionary level

Service Portal

PRB1245120

Thousands separator is not displayed in the Service Portal (price, currency, integer, decimal)

Service Portal

PRB1285737

Lookup select box variable dependent on another lookup variable with reference qualifiers is not getting set on a record producer using onload client script

Service Portal

PRB1085963

The Service Portal Designer does not gracefully fail when users in a scoped context make modifications to pages in a different context

Service Portal

PRB829127

Calendar picker for Date/Time fields does not close when focus goes to another field

Service Portal

PRB908697

Header menu item hint field is not translated

Service Portal

PRB958853

Sysapproval_approver.document_id is not populated correctly by the workflow when a record is created

Service Portal

PRB1268319

Ticket widget - Typing and pressing enter quickly might truncate the comment being added

Service Portal

PRB1255206

When glide.attachment.extensions is customized, Images are stored incorrectly when users drag and drop or paste in Service portal TinyMCE editor

Service Portfolio Management

PRB1150586

Business Service Catalog page does not exist without demo data, causing menu item to work improperly

Service Portfolio Management

PRB723995

Attachment icon is shown for Business Service (sc_cat_item_service) type Catalog Items, and the Item can be used in other inappropriate ways

Service Portfolio Management

PRB1205734

Under the business service entries (sc_cat_item_service) the Commitments do not show in order on the page

Service Portfolio Management

PRB1249726

In the "MY Services SLA" homepage report, the commitments display in a random order

Service Portfolio Management

PRB831595

X-axis and Y-axis on the "Availability commitment report" graph are mislabeled

Service Workspace

PRB1273849

In workspace, 'oldValue' in client scripts reflects the value in the database, but in the platform form it reflects the last changed value

Service Workspace

PRB1245985

Platform attach function is not using kb_attachment configuration

Service Workspace

PRB1285180

Adding attachments via email client throws an error in JS Console (Chrome browser)

Service Workspace

PRB1272054

Searching on a reference field lookup list does not use keyword search

Slushbucket

PRB1268024

UI macro 'ui_slushbucket' is broken

SNC-Provision

PRB1256389

During upgrade, dist-upgrade-runner throws exception while trying to log exception

Software Asset Management

PRB1267422

Platform reports on the dashboard show no values

Software Asset Management

PRB1242037

Device dropdown is not populating in Procurement because 'is active=true' for an invalid column

Software Asset Management

PRB1289196

Business Rule "Auto Select SW transform for SCCM 2012v2" needs to be updated to check SAMS and legacy SAM

Software Asset Management

PRB1263298

When viewing some CIs in the CMDB, the following error is displayed twice 'Syntax Error or Access Rule Violation detected by database'

Software Asset Management

PRB1242017

Software reconciliation does not complete when there are entitlements with an empty license metric

Software Asset Management

PRB1244358

Discovery model normalization job errors out in the middle of running

Software Asset Management

PRB1282362

O365 - response body from Microsoft has changed and the wrong values are entered in the samp_sw_subscription table fields

Software Asset Management

PRB1290865

An exception is thrown when upgrading SCCM 2012 to version 1702

Software Asset Management

PRB1262793

Contract Compliance Checks are not customizable

Software Asset Management

PRB1267472

Installed Software probe fails when there is a mismatch in the data retrieved

Software Asset Management

PRB1263114

"Consumed" is available in the State field for an asset, even when the Class is Hardware

State Flows

PRB1260948

Unable to add 'Starting State' and 'Ending State' in State flows form in Internet Explorer v11

Survey Management

PRB1084030

Check box does not honor the dependency defined in the survey designer

Survey Management

PRB1236950

Difficulty updating an incident (related record) when it is opened from a survey

Survey Management

PRB1256373

Type-ahead search does not work for Survey reference fields in Service Portal

Survey Management

PRB1266935

Users are able to access surveys that are in Canceled state, although their responses are not saved

Survey Management

PRB1272791

Clicking the 'Instance Number' hyperlink in the Survey report based on the 'Metric Results' table navigates to the assessment_take2 UI page

Survey Management

PRB1263681

Category/Question Images in details are not displayed for public surveys

Survey Management

PRB1290131

Problem on surveys when trying to save one in the French language

Survey Management

PRB1181351

Button on My Assessments & Surveys does not react to the assessment being completed

Survey Management

PRB1266089

The 'Breadcrumbs' widget in Service Portal does not work correctly with my_surveys page in Jakarta and Kingston.

Survey Management

PRB1255069

Normalized values for metric results also take the inactive metrics weight

Survey Management

PRB1290355

When surveys are retaken from the portal (support_portal), the state of the survey shows incorrect value "In Progress" instead of "Complete."

Survey Management

PRB1271726

Smiley template choices in survey are not tab/arrow key enabled

Survey Management

PRB1248172

"Satisfied" is misspelled on the Smiley Faces - Satisfaction template

Survey Management

PRB1188264

Survey introduction/end notes images do not appear for guest users when taking public surveys

Survey Management

PRB1261282

Multiple Selection assessment metric definition displays as checked on the Service Portal survey page if value is set to 0

System Applications

PRB1287620

'*Unknown [label]' occurs for dot-walked fields in a form in a scoped application

Tables and Dictionary

PRB1249243

CMDB reparenting can fail when conflicted aliases are on partition tables

Tables and Dictionary

PRB1247974

Scoped app installation fails due to invalid ALTER TABLE

Tables and Dictionary

PRB1244340

Deparenting a table with a long table name that is greater than 30 characters is failing

Templates

PRB1255696

Creating a template with the name of the target table applies the template to all new records created for that table

Templates

PRB1156185

Cannot apply a date field while using a template if the date format system property is altered

Templates

PRB660576

See Details after applying a template shows 'Description' field as 'Short Description'

Templates

PRB1154865

Applying a template to an HTML text field and reverting the changes erases the content and replaces it with 'XXmultiChangeXX'

Test Management

PRB1250523

Assignee chart does not display all the assignee's assigned-to test cases in a test plan

Test Management

PRB1281928

Test plan widget "tm_report_test_case_by_priority" shows incorrect count for active test cases

Test Management

PRB1277169

Saving a test case updates the test case related list on Test Plan records

Test Management

PRB1241365

Dates in test plan signoff history are incorrect if date format is dd-MMM-yyy

Test Management

PRB1278480

Notify Tester gives the error message "Testing of <plan name> already in progress" and does not send a notification to the tester

Text Search

PRB1244869

Update set does not capture setting of text_index on extending tables

Text Search

PRB1204087

Some terms are filtered from a text query because the terms are too common

Text Search

PRB1234732

Global text search has Issues with ordering and grouping results

Text Search

PRB1207139

Global text search results dragged to the Favorites/Bookmarks tab do not work

Text Search

PRB1237035

Knowledge results always appear above other categories because its ir_query_score is consistently higher

Text Search

PRB1259828

Searching for a variables value on global search does not work after regenerating text indexes

Text Search

PRB1243839

Text indexing causes Out of Memory condition when indexing the workflow stage field in sc_req_item

Text Search

PRB1254713

Records with attachments that do not have a file name do not get indexed properly and do not show up in keyword search

Text Search

PRB607614

Grouping a list after a text search results in a white screen and a server error with a stack trace

Text Search

PRB1248682

Global Search and search auto-complete are returning missing results in multi-language instances

Time Card Management

PRB1284223

Time Sheet - Info message day is not translated in a multilanguage instance

Time Card Management

PRB1236000

In Worker Portal, Tasks tab, selecting a task option changes the sort order of task choices

Time Card Management

PRB1250304

Activating the Time Card plugin breaks updates on sys_user when the manager is changed

Time Card Management

PRB1236142

Adding notes to a time card in the Worker Portal causes instance slowdown and unavailability if there are only numbers in the user_name column

Time Card Management

PRB1290956

Worker Portal "add unassigned tasks to time sheet" link displays ASCII for some characters

Time Card Management

PRB1252187

IE11 + JAWS accessibility issues

Time Card Management

PRB1241211

Actual effort does not update properly when duplicating timecards

Time Card Management

PRB1241490

In the Worker Portal, the category cannot be changed when the time card task is edited

Time Card Management

PRB1250177

Updating the 'time worked' field does not update 'actual efforts'

Time Card Management

PRB1270082

When a time card is submitted in Worker Portal Project Task, the wrong resource plan is allocated if there are multiple resource plans for the project

Time Card Management

PRB1237231

Unable to create a new time card using 'insert a new row' for a timesheet prior to the current week

Time Card Management

PRB1260237

Time Card created in Worker Portal allocates the earliest dated resource plan when the project task has multiple resource plans

Transaction and Session Management

PRB1274224

Event Queue buildup from a backlog of logout events after upgrade to London

UI Action

PRB1194987

Any word containing "do" that is used in a redirect URL in a Mobile UI Action treats the preceding character as a period, and cuts off anything after it in the URL as if it were the final ".do" in the URL

UI Action

PRB1252252

Negative numbers are converted to positive due to stripping the minus sign

UI Components

PRB1241110

The com.glide.k15_demo and com.glide.service-portal.k16 plugins are unnecessary and should be removed

UI Components

PRB1117354

Upgrade does not update z_last_include.js version, causing reference-related issues

UI Components

PRB1234597

When the content of the Email field is cleared, the change is not visible in the Activity log of the User record

UI Components

PRB1261179

Encoded strings containing pluses (+) are not converted to spaces when sent through batchedGlideAjax

UI Components

PRB1244490

The tooltip for the Planning Console for Manual Projects (an icon) has visible control characters displayed

UI Components

PRB1193567

Hints are not visible properly in context menus

UI Components

PRB1102259

The 'Title' field under the sys_filter table is not a translated type of field

UI Components

PRB1257099

On an OEM version, the custom sys_app_module is deactivated after an upgrade

UI Pages/Macros

PRB1271528

Issue when hovering over a reference icon in GlideDialogWindow

UI Policy/Client Script

PRB1275667

JavaScript generated for a condition fails for new records when a condition on an integer field with choice is used

Unified Compliance Framework

(UCF)

PRB1176883

Value of the Number field is missing when an async business rule is used to insert/update the authority document

Update Sets

PRB1272514

Retrieved batched update sets are missing a parent value when the property glide.invalid_query.returns_no_rows is set to true

Update Sets

PRB1238818

UpdateMutex is not reaped on the node restart

Update Sets

PRB1239388

VersionCoalescer does not preserve values for fields that do not yet exist in the payload for an update to an existing record for which synch_attachments=true

Update Sets

PRB1089692

Update set commit should order by sys_recorded_at if available

Update Sets

PRB1254522

'Not authorized to update this record' appears in the Resolve Conflicts window while the user is in the correct scope

Update Sets

PRB1238164

An update set preview error is thrown for an object that extends sys_metadata with a self-reference column, and which exists on the target instance

Update Sets

PRB1241953

Committing a batch update set with a scoped application selected in the application picker places some of the updates in the wrong scope

Update Sets

PRB1092327

Update set operation or plugin activation can still proceed while a store app is being installed or uninstalled

Update Sets

PRB1273360

Backing out an update set can lead to unexpected results if glide.invalid_query.returns_no_rows is set to true

Update Sets

PRB1238819

UpdateMutex held for longer than 24 hours is not released, preventing the execution of subsequent operations

Upgrade Engine Issues

PRB901457

sys_update_version records are not created for some updated records during upgrade

Upgrade Engine Issues

PRB1198005

Upgrade history form layout not resetting on upgrade

Usage Analytics

PRB1246014

Log UA download results when subscriptions do not update on daily download of contract updates

Usage Analytics

PRB1237199

When a user opens the table subscription record, an "Invalid update of subscription management attributes" error appears

Usage Analytics

PRB1238204

Compliance report 'Application Use Without a Purchased Subscription' shows no data or incorrect data

Usage Analytics

PRB1274888

Entitled HR scoped app tables are hidden after an upgrade

Usage Analytics

PRB1273150

App to family mapping table contains duplicate entries for store apps that cause exceptions in customer instance logs

Usage Analytics

PRB1263652

UADBListener leaks a database connection when running against sys_user_session changes

Usage Analytics

PRB1274155

persist_scores_ua_app job runs after triggers get created on customer instances when the first one fails to run

Vendor Security Risk Assessment

(VSRA)

PRB1244957

In Vendor Risk Management, the vendor (business partner) can submit an assessment without filling out the mandatory questions

Vendor Security Risk Assessment

(VSRA)

PRB1244454

The Vendor Portal sometimes displays an incorrect number of answered questions and total questions

Visual Task Boards

PRB1270013

"@mention "Cannot see record" text is showing for the first few characters in freeform visual task boards

Visual Task Boards

PRB1179296

ESS users unable to add members in VTB if there is an ACL on sys_user.active

Visual Task Boards

PRB1259595

Record view of a VTB task displays an 'X' on top of the Save button

Visual Task Boards

PRB1244198

Field name 'Purple Label' used for Idea appears in orange text on VTB

Visual Task Boards

PRB1256281

When a visual task board has a specified assignment group, and an unassigned card is assigned, the Details tab does not honor the assignment group condition.

Visual Task Boards

PRB964390

"Additional assignee" field uses dependent attributes of the "Assigned to" field on VTBs

Visual Task Boards

PRB1267524

Conditions added to Visual Task Board filters do not appear in reference pop-up window

Visual Task Boards

PRB960086

When a reference qualifier is added to the 'Additional Assignee' field for a VTB, it appears on the form view for a VTB task instead of the VTB view itself

Visual Task Boards

PRB1198855

VTB card fields do not appear in the same order as the associated form layout

Vulnerability Response

PRB1263862

When a vulnerable item has a vulnerability score of 0 or blank for a CI associated to a noncritical business service, and a vulnerability calculator group is used, an incorrect business impact is set on vulnerable items

Vulnerability Response

PRB1285573

Bulk edit UI action for vulnerable item freezes the browser window

Vulnerability Response

PRB1252456

sn_vul_vulnerable_item text indexing is on by default, which causes an excessive number of events to 'age'

Vulnerability Response

PRB1278304

Processing of the sn_vul.group_state_change event runs slowly due to an inefficient query

Vulnerability Response

PRB1289019

The Vulnerability Analytics (com.snc.vulnerability.analytics) plugin contains invalid demo data

Vulnerability Response

PRB1280288

Encoded information received from the NVD did not get decoded

Vulnerability Response

PRB1284296

Language translation issue: Vulnerability Groups > Filter Type shows the information message in English, regardless of the language selected

Vulnerability Response

PRB1270527

Unable to "Defer" a vulnerability group if the date format is set as dd-MM-yyyy or MM/dd/yyyy

Vulnerability Response

PRB1248469

Updates to the sn_vul_vulnerable_item.age column cause text index events to back up

Vulnerability Response

PRB1252287

Vulnerability state transition can bypass approval workflow

Vulnerability Response

PRB1240484

Vulnerable Items are not sometimes not automatically created

Vulnerability Response

PRB1242802

When launching a vulnerability scan with more than 20 vulnerable items (IP addresses), Java out-of-memory errors occur

Vulnerability Response

PRB1275212

Relationships/related lists previously created using the Vulnerability Response plugin in an earlier release no longer exist

Vulnerability Response

PRB1276876

Open vulnerable items with the fixed substate are exhibiting abnormal behavior

Vulnerability Response

PRB1259474

Relying on SQL unique constraint is not a good method for avoiding duplicate data in the Associated IP Addresses (sn_vul_vi_ip_address) table

Web Services

PRB1242788

Log errors: RESTAPIProcessor : Unknown exception RuntimeException: Streaming errorDetail: Streaming error are being observed

Web Services

PRB582537

Cannot clear a value or set an empty value in the SOAP API

Web Services

PRB629039

SOAP SocketTimeoutException warning message to nodestats ecc_queue is spamming the logs

Web Services

PRB1243859

Unexpected REST API response: The "ci" attribute is empty when the sysparm_display_value query param is set to true, but it is populated when sysparm_display_value is not included

Web Services

PRB810678

For incoming REST Post calls with content-type application/xml, null values are inserted as TRUE

Web Services

PRB1249474

During upgrade: org.mozilla.javascript.EcmaError: "GlideSystemSemaphore" is not defined

Web Services

PRB1290329

No advice on how to access WSDL without authentication as per Properties->Require authorization for incoming WSDL requests

Web Services

PRB1271029

Requesting sys_user WSDL is causing the instance to run out of memory

Web Services

PRB1073626

REST service responses for the "application/xml" and "text/xml" content types return an empty closed xml tag when the value is true for boolean fields

Workflow

PRB1264290

The calcDuration method of DurationCalculator is incorrectly adjusting on the day when daylight saving time starts, impacting Breach Time calculations for SLAs

Workflow

PRB1239648

The workflow.inputs variable becomes an undefined value after an approval activity is completed

Workflow

PRB1243698

When a request approval rejects some items and approves the rest, all items render as approved

Workflow

PRB1238207

Records excluded by a previous fix remain in a broken state due to the wf_context.stage_states value being empty

Workflow

PRB1248620

Workflows do not follow the error condition transitions and stop executing if an activity faults

Workflow

PRB1262906

Incorrect calculation of catalog task duration

Workflow

PRB1239304

Approvals that come after a rollback point in a workflow are reset by generated activity if it comes after the approval, but before the rollback

Workflow

PRB1248512

The 'Run if no other workflows match' workflow properties do not work if a previous update to the record started a flow

Workflow

PRB1249900

In some cases, the old stage in the activity stream on a RITM can display the value instead of the Display value

Workflow

PRB1239700

After a "Rollback To" activity is executed a second time, a Manual Approval activity.result goes to "Skipped"

Workflow

PRB1285921

Double clicking on any workflow activity opens two 'Activity Properties' popups in the Workflow Editor

Workflow

PRB1237836

Join activities do not complete when the deprecated 'Rollback' activity is used in the path up to the Join activity

Workflow

PRB1281016

Workflows where the domain has been overridden are not triggering correctly from the Service Catalog

Workflow

PRB1264021

"Revert to New" UI action repeatedly triggers the same sub-workflow, causing the transaction to time out

Workflow

PRB1250902

Workflow context deletion does not clean up wf_workflow_binding records

Workflow

PRB1253385

Workflow activity update fails to close the modal when proxy'd URL's

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