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Continual Improvement Management release notes

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Continual Improvement Management release notes

ServiceNow® Continual Improvement Management (CIM) is a new application in the London release.

Continual Improvement Management is used to implement service, process, and function improvements. An improvement initiative contains goals to measure success, and phases that contain tasks with specific actions to complete the improvement.

Continual Improvement Management is a simple CI (continual improvement) process used to manage improvements in your organization, from identification to value realization, based on the PDCA (plan-do-check-act) cycle model. Because the CIM process model is generic and agnostic to the improvement methodology used in your organization, any organization can benefit from using Continual Improvement Management.

Continual Improvement Management features

Improvement Register
View, prioritize, and track improvement initiatives, related tasks, and phases from a single Improvement Register list that includes all open and closed improvement initiatives.
Integration with ITSM and ITBM applications
Link new and existing records from ITSM and ITBM applications to CIM improvement initiatives on the base system with one click.

ITSM applications integrated with CIM include ServiceNow Benchmarks (recommendations), Survey Management (survey), Coaching Loops (coaching opportunity), Problem Management (problem), and Incident Management (incident). ITBM applications integrated with CIM include Agile Development (story), Demand Management (demand), and Project Management (project) products.

Continuous monitoring and embedded analytics using Performance Analytics
Trend analysis, forecasting, spotlight-based ranking, and KPI-based goal setting using Performance Analytics.
Continual Improvement Workbench
Monitor, plan, approve, and review improvement initiative backlog using the CIM Workbench card-based layout. The CIM Workbench is easy to read, and supports drag-and-drop functionality.
Continual Improvements dashboard
View business improvements achieved from improvement initiatives using the Continual Improvements dashboard reports and lists. Use the dashboard to determine how the improvements are helping your company.
Alignment with company strategic objectives
Align improvement initiatives with existing company or business unit level strategic objectives to ensure coordination with company goals.
Support for domain separation
Define separate improvement initiatives for specific domains.

Activation information

The Continual Improvement Management (com.sn_cim) plugin requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active. The Continual Improvement Management application is available with the ITSM Professional subscription only. Please contact your account manager for more information.

See Continual Improvement Management for more information.