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Change Management release notes

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Change Management release notes

ServiceNow Change Management product enhancements and updates in the London release.

New in the London release

Change Schedules
Introduced a new Change Schedules scoped application. All upgrading users who have used the legacy Change Schedules application are encouraged to adopt the new application and disable the legacy application. The new Change Schedule application includes:
  • A change schedule overview page where you can find schedules filtered in three different categories.
  • A change schedule definition record type where you can define an unlimited number of change schedules which include related definitions allowing the display of related change tasks.
  • Style rules that can be defined from:
    • The Style Rules table [chg_soc_style_rule]. Style rules defined in the table are rules that are applied to every schedule for all users.
    • The Change Schedule definitions or Change schedules user interface. Style rules defined here are applied to that schedule for all users.
  • New tables included:
    • chg_soc_definition_core
    • chg_soc_definition
    • chg_soc_definition_child
    • chg_soc_style_rule
    • chg_soc_definition_style_rule
    • chg_soc_def_child_style_rule
    Note: All the tables extend the Style Rule Core table [chg_soc_style_rule_core].
  • New Role: sn_chg_soc.change_soc_admin: Any user who possesses this role has full administrative rights to the Change Schedules application.
Change Advisory Board (CAB) workbench
New Demote action: A Demote action is added to the Current Agenda Item widget to enable CAB managers to move the current agenda item to the bottom of the Pending Agenda Items widget so the item can be discussed later.
New Restore action: Added Restore to the Pending Agenda Items widget. This action is available in the All Agenda Items filter and enables CAB managers to restore an agenda item that was previously skipped.
Blackout and Maintenance Schedules
A new Source list is added to the Blackout Schedules and Maintenance Schedules forms. From the Source list, you can select the source of the blackout schedule, which includes Business Service, Change Request, and CI Class options. When one of these three values is selected, the condition builder at the bottom of the form is updated to that source.
  • You can define blackout schedules and maintenance schedules against Business Services. Conflict Detection identifies potential scheduling conflicts for any CI that supports that business service.
    Note: This feature requires that your business services be migrated to the Application Service introduced as part of the Unified Service Model.
Change Management integration with Discovery
Integrated Change Management with Discovery allows users who own ServiceNow Discovery to update the ServiceNow Configuration Management Database (CMDB) by leveraging Discovery as an inherent part of their change management process. Discovery can be performed on any configuration item with an IP address. When Discovery is activated, three new properties are added to the Change Properties application providing complete control of how discovery is initiated and what state values can be initiated, either automatically or manually.
Business rule: The business rule, Trigger Auto Discovery, triggers Discovery when the property is activated on the state transitions specified in the property.
UI action: A new UI action, Initiate Discovery, is available to trigger discovery when the property is activated on the state transitions specified in the com.snc.change_request.disco.manual.state property.
Change Management integration with Software Asset Management (SAM)
Change Management is integrated with ServiceNow Software Asset Management (SAM) providing insight into the potential cost implication of changes to processing resources (CPU & CPU Core) for software licensed by processor.
If you want to activate the Change management – License Change Projections plugin (com.sn_samp_change), you must request assistance from ServiceNow personnel. In addition to activating SAM, you must also activate the Change management – License Change Projections plugin (com.sn_samp_change) to benefit from this feature.

When a change to a CPU of a CI or CPU core resources is done using either Propose Change or Mass Update CI, the proposed change is captured in XML and passed to SAM when the change request transitions from New > Assess (Normal type) or from New > Authorize (Emergency type). SAM runs a calculation for the CIs in scope for the change and when the results are returned to Change Management, a summary result is displayed in a new form section called License change projection. To view a CI by CI breakdown of the license change projection, the License Change Projections related list must be manually added to the Change Request form.

As part of the Change management – License Change Projections plugin (com.sn_samp_change), the [samp_software_change_projection] and the [samp_ci_projection_summary] tables are populated when the projection job is executed. The [samp_software_change_projection] table captures the projections for all affected CIs, whereby the [samp_ci_projection_summary] table summarizes those projections per CI. The [samp_ci_projection_summary] table is referenced in the License change projections related list.

Changed in this release

Change Request Approval Records
Enhanced the approval summarizer in approval records associated with a change request to include additional information from the change request record.
Refresh Impacted Services
The Refresh Impacted Services option was only available for the Change Request table. In this release, this option is also available for tables that extend the task table. The list of these tables is driven by the com.snc.task.refresh_impacted_services property. This option populates the Impacted Services or Impacted CIs related list based on the primary CI, that is, the CI that you specify in the Configuration Item reference field on the Change Request form.

Activation information

To view the Change Schedules page, you must activate the Change Management - Change Schedule plugin (com.snc.change_management.soc).

For more information, see Change Advisory Board (CAB) workbench.