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Benchmarks release notes

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Benchmarks release notes

ServiceNow® Benchmarks product enhancements and updates in the London release.

The Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers. You can contrast the performance of your organization with recognized industry standards, and view a side-by-side comparison of performance with global benchmarks.

New in the London release

Security Operations KPIs
Use Security Incident Response KPIs listed in the Security Operations category. There are three Security Incident Response KPIs provided.
Recommendations integration with Continual Improvement Management
Create a Continual Improvement Management (CIM) improvement initiative based on a Benchmarks recommendation.
Manual upload and download of scores using scheduled jobs
Manually upload or download Benchmarks scores on demand at any time of the month.

Changed in this release

Email notification change
Email notifications are sent to the Benchmarks admin role only. Notifications include monthly global score availability, historical data recalculation, and KPI updates.

Activation information

Active by default. However, you must opt in to the Benchmarks program to participate.