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Changes to plugins in the London release

Changes to plugins in the London release

This table lists new plugins in the London release and existing plugins that were deprecated, renamed, or changed in some way.

Plugin Status Description Details
Agile Development Unified Backlog

[com.snc.sdlc.agile.multi_task]

New in London Include any tasks into your agile workflow. Work with problems, incident tasks, enhancement requests and other ServiceNow tasks just like you do with stories.
Amazon Web Services

[com.snc.aws]

Deprecated and non-supported Provided Integration with Amazon Web Services - CloudFormation, EC2 Replaced by: Cloud API [com.snc.cloud.api]
Application Portfolio Management

[com.snc.pa.apm.problem]

New in London Access performance analytics metrics of business applications associated with Problem management
Automated Test Framework Service Catalog Service Portal

com.glide.automated_testing_impl.service_catalog_portal

New in London Automated Testing Framework for Service Catalog widgets in Service Portal test step configuration.
Chef Activities

com.snc.orchestration.activities.chef

Planned for deprecation in release New York
Change Management - Change Schedule

[com.snc.change_management.soc]

New in London Activate to view the Change Schedules page
Cloud Management 

[com.snc.cloud.mgmt]

Plugin requires a separate subscription Cloud plugins (com.snc.azure, com.snc.aws, and orchestration.vmware) are deprecated
Discovery API

[com.snc.discovery.api]

New in London This plugin provides Discovery APIs for scoped applications
Embedded Help

[com.glide.embedded_help]

Embedded help is only available in UI16. It is not compatible with UI15.
Email Access Restriction

[com.glide.email_access_restriction]

New in London Allows email [sys_email] table ACL conditional overrides to restrict access to email records.
Enterprise Release Management

[com.snc.enterprise_release_management]

New in London Enables you to manage enterprise releases, product releases, and deployment process.
Facilities Service Management Floor Plan Viewer

[com.snc.facilities_service_automation.fpv]

Deprecated and non-supported Provided a floor plan view as part of Facilities Service Management. Replaced by: This feature has been replaced by the interactive facility maps application.
HR Workday Integration 

[com.sn_hr_wday]

Deprecated and non-supported
Incident Alert Management

[com.snc.iam]

Changed in Madrid Renamed to Incident Communication Management
Interaction Logging, Routing, and Queueing

[com.glide.interaction]

New in London Interaction Logging, Routing, and Queueing
Knowledge Management Core

[com.glideapp.knowledge]

New in London Installs the core Knowledge Management items used to enable other knowledge-related plugins to work, such as Knowledge V3, Knowledge Advanced, and Knowledge Service Portal.It is active by default.
Knowledge Management with KCS

[com.glideapp.knowledge2]

Planned for deprecation in Release Orlando
Legacy Notify

[com.snc.notifynow]

Planned for deprecation in Release New York Enables bi-directional notifications over SMS, voice, and conference bridges. Replaced by Notify [com.snc.notify]. See Migrating from Legacy Notify for more information.
Legacy Survey

[com.snc.bestpractice.task_survey com.glideapp.survey com.snc.assessment com.glideapp.survey_wizard]

Planned for deprecation in Release New York
List v3 components

[com.glide.ui.list_v3_components]

No longer available for deployments. Contact ServiceNow Support for assistance. List v3 Components (including REST endpoints, directives, and templates)
Major Issue Management

[com.sn_majorissue_mgt]

New in London Enables customer communication for issues that impact a wider audience.
Modules IT

[com.snc.pa.hr_core]

[com.snc.pa.hr.context_sensitive_analytics]

[com.snc.hr.pa]

Planned for deprecation in Release New York
Okta

[com.snc.sso.okta​

Planned for deprecation in Release Madrid
  • Not available for new deployments.
  • Activation: Requires ServiceNow, Inc. personnel support.
Performance Analytics – Content Pack – Application Portfolio Management

[com.snc.pa.apm]

New in London Application Portfolio Management dashboards developed using Performance analytics premium.
Performance Analytics – Content Pack – Application Portfolio Management and Change Management

[com.snc.pa.apm.change_request]

New in London

Provides integration of Application Portfolio Management with Change Management which enables to have performance analytics dashboards of business applications associated with Change requests.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Project Portfolio Management

[com.snc.financial_planning_pmo]

New in London Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. Agile management and test management help you to improve productivity and service delivery.
Puppet Activities

[com.snc.orchestration.activities.puppet]

Planned for deprecation in release New York
Scaled Agile Framework

[com.snc.sdlc.safe]

New in London Use SAFe to apply lean and agile principles to your organization.
Scoped Application Restricted Caller Access

[com.glide.scope.access.restricted_caller]

New in London Allow scoped applications to restrict access to public tables and script includes.
Sentiment Analysis

com.snc.sentiment_analysis

New in London This plugin is used for Sentiment Analysis
Service Portal for Enterprise Service Management

[com.glide.service-portal.esm]

New in London Provides a default service portal with easy configuration and designer. End user resources include Knowledge Base, Service Catalog, Services Status, and Social Q&A.
Task Communications Management

[com.snc.task_communication_management]

New in London Not available for independent activation Currently, the plugin is activated when you activate the Incident Communications Management plugin (com.snc.iam), the Incident Management - Major Incident Management plugin (com.snc.incident.mim), or Major Issue Management plugin (com.sn_majorissue_mgt).
Test Management 2.0

[com.snc.sdlc.test_management]

New in London Write tests, run them and track the health of your sprints in one consolidated Sprint Tracking view. Create test suites, test plans and track their execution.
Timeline Visualization

[com.snc.timeline_visualization]

Changed in London Timeline Visualization plugin enables graphical representation of activities over time. You can use this visualization to provide a high-level view of your organization's strategic and operational activities such as incidents, problems, changes, and projects. Dependency on the Project Management (com.snc.project_management_v3) plugin is removed. Activating the Timeline Visualization plugin does not activate the Project Management plugin.
Walk-up Experience 

[com.snc.walkup]

New in London Walk-up Experience for prebuilt tech lounges. This enables an IT organization to set up a walk-up contact channel to support online and onsite checkin.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.