View a summary of accessibility updates and improvements completed for the Xanadu family release. Learn which Voluntary Product Accessibility Template (VPAT) was used to create Accessibility Conformance Reports (ACRs) for ServiceNow® products and where to access them.

Release Highlights

Key features in the Xanadu Release include:

Next Experience and Configurable Workspace Improvements

  • Leverage upgraded components in Configurable Workspaces and Next Experience to strengthen WCAG 2.1 Level AA conformance and provide a more inclusive experience for all users.
  • Accelerate usability of the Platform for those who experience low vision or use Assistive Technology (AT) through increased zoom capabilities, implementing Reflow (400% zoom), improving the contrast of text and images, adding alternative text to images, and refining the labeling of controls.
  • Accessibility enhancements to the following Configurable Workspaces:
    • Workforce Optimization for Customer Service
    • Field Service Management Dispatcher Workspace
    • Workforce Optimization for Field Service Workspace
    • Agent Workspace for HR Case Management
    • Service Operations Workspace for IT Service Management
    • IT Service Management Digital Portfolio Management
    • Workforce Optimization for IT Service Management
    • IT Service Management DevOps Change Velocity

New features and other improvements

  • Document Services - Accessibility support for document conversion from DOCX to PDF. New PDF accessibility tags define the document's structure and provide a logical reading order, making it easier for users to navigate, understand, and interact with converted PDF documents.
  • TinyMCE Upgrade - Upgrades to TinyMCE from v5 to v6.8.3, providing improved formatting options and editing, as well as extended functions for users to format their content.
  • Resolved potential limitations that could hinder AT users from accessing content, navigating applications, or using certain features. These improvements are aimed at helping users who rely on a keyboard or other AT devices.

Product Accessibility

A Voluntary Product Accessibility Template (VPAT) is a globally recognized reporting format used to evaluate the accessibility of a product or service. ServiceNow uses the international version of the VPAT to create Accessibility Conformance Reports (ACRs). ACRs are available for the currently supported ServiceNow releases.

For a full list of available accessibility conformance reports, see Accessibility conformance reports.