When creating new assignment rules, keep in mind that business rules can take
precedence over assignment rules in certain circumstances. Data lookup rules take precedence
over assignment rules.
Data lookup rules, assignment rules and
business
rules run in the following order:
- Data lookup rules take precedence over assignment rules.
- All before business rules that run on a record insert with an order value less than
1000.
- The first assignment rule with the lowest execution order and matching condition.
- All before business rules that run on a record insert with an order value greater than
or equal to 1000.
- All assignment rules run that run on record insert.
