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Platform security

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Platform security

Security is built into all levels of the system. Implement the security features that are appropriate for your organization, from managing failed logins and encrypted password protection, to access control rules and audit logs.

Feature Description Status Top Tasks
High Security Settings

High Security Settings refer to several security options available in your instance.


Your instance requires certificates to establish secure connections and validate signatures.

icon Requires configuration before use

Login and authentication security Configure login security options to control access to your instance. Active
Web service security Enforce security using basic authentication, mutual authentication, or WS-Security. Active
Access control list rules

Rules for access control lists (ACLs) restrict access to data by requiring users to pass a set of requirements before they can interact with it.

HTML sanitizer Remove unwanted code and protect against security concerns such as cross-site scripting attacks by sanitizing HTML markup in HTML fields and translated HTML fields. Active
Auditing Track record changes on auditing-enabled tables. By default, the system tracks changes to the incident, change, and problem tables, among others. Active
Domain separation With domain separation you can separate data, processes, and administrative tasks into logically defined domains. icon Requires a separate subscription.
Virtual Private Network (VPN) Use a virtual private network (VPN) to integrate your instance with external data sources over the Internet. icon Available by request from ServiceNow personnel.
Encryption support

Use encryption contexts to allow or deny access to sensitive data based on user role.

icon Requires configuration before use.

Edge Encryption ServiceNow® Edge Encryption encrypts sensitive data on your company premises before sending it over the Internet to your ServiceNow instance (encrypted in flight), where it remains encrypted at rest. icon Requires a separate subscription.
System logs View warnings and errors for instance processes, records, and non-critical events, such as memory usage on the server machine. Active