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Zing text indexing and search engine

Zing text indexing and search engine

Index and search record data by table.

Zing text search is:
  • an index split into multiple database shards for parallel querying
  • created entirely with ServiceNow code
  • implemented purely within the relational model
  • yields fast results with search engine logic
  • provides search results with an emphasis on relevancy scoring
    • frequency points
    • proximity points
    • field-level scoring (such as title, metadata, and short description)
  • provides search suggestions
    • Type-ahead search suggestions
    • Did you mean: global search suggestions
Administrators and users with the ts_admin role can configure:
  • match relevance
  • field weights for each table
  • global stop words
  • stop words for each index
  • synonym dictionaries for each table
  • tables with attachment indexing

By default, the system uses the Zing text indexing and search engine to search record data.

Updates to site content will be made starting around 4am on January 17th (Pacific Time) and lasting approximately 6 hours.  This site may be intermittently unavailable.