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List of plugins (London)

List of plugins (London)

List of all plugins that you can activate if you have the admin role.

If a plugin does not appear on this list, it may require activation by ServiceNow personnel. Request these plugins through the HI Customer Service System instead of activating them yourself.

Note: For a list of all new and changed plugins for this release, see Changes to plugins in the London release.
Plugin ID Description State Has Demo Data? Dependencies
Activity formatter com.glide.ui_activity_formatter Quickly and easily filter the list of activities, or history, on a task form. Active false
Agent Schedule com.snc.agent_schedule Enables customer service agents and field service technicians to see work schedules and assignments and also add personal events such as meetings or appointments. Inactive false com.snc.app.agent_calendar_widget
Aggregate Web Service com.glide.web_service_aggregate Provides SOAP Access to GlideAggregate functionality. Inactive false
Agile Development com.snc.sdlc.scrum.pp This plugin has been replaced by Agile Development 2.0 for all new users. Existing users can continue to upgrade and use this plugin. Agile Development 2.0 provides enhanced functionality on top of Agile Development plugin. Please refer to documentation for details. Inactive true com.snc.model, com.snc.sdlc.scrum,com.glideapp.custom_charts, com.glide.sorting,com.glide.ui.ng
Agile Development 2.0 com.snc.sdlc.agile.2.0 The Agile Development 2.0 plugin provides enhanced functionality on top of Agile Development. If you already have a customized version of Agile Development, delete the customizations before activating "Agile Development 2.0" to ensure that all features work properly. Please refer the documentation for detailed steps to delete the customizations. Inactive true com.snc.project_portfolio_suite
Agile Development — Unified Backlog

(New in London)

com.snc.sdlc.agile.multi_task Include any tasks into your agile workflow. Work with problems, incident tasks, enhancement requests and other ServiceNow tasks just like you do with stories. Inactive False com.snc.sdlc.agile.2.0
Angular AMB Services com.glide.ui.ng.amb Angular Services for AMB Active false com.glide.ui.ng, com.glide.amb, com.glide.record_watcher
Anonymous Connect Support com.glide.connect.anonymous_support Plugin to enable access and properties for Anonymous Connect Support. Inactive false com.glide.connect.support
API Analytics com.glide.api_analytics Allows admins to view API Analytics statistics for web services. Active false com.glide.db.query_stats, com.snc.pa,com.glideapp.canvas
API Stats com.glide.stats.api API Stats Active false com.glide.db.query_stats, com.snc.pa, com.glideapp.canvas
App APIs

(New in London)

com.glide.app_api APIs for fetching Application and Application Rollback related information. Active true
App Dependency Client com.sn_dependentclient Plugin to provide list of store applications/integrations based on their active plugins. Uses store's web service to create a cache of such applications on the customer instances itself. Inactive false
Application Authorization com.glide.sys.app_authorization Inactive false
Application Creator com.snc.apps_creator Retired. Replaced by the Platform as a Service plugin. Active false com.glide.ui.angular, com.glide.ui.heisenberg
Application Creator Templates com.snc.apps_creator_template Hosts system application creator templates. Active false
Application Design Restrictions com.glide.scope.design System for restricting and capturing tables augmented by an application Active false
Application File com.snc.apps_file Associates configuration records with an application and tracks record metadata. Active false
Application Metadata com.snc.metadata Adds relationships and UI actions to work with metadata. Active false
Application Portfolio Management com.snc.apm Enables analyst to rationalize business applications. This provides Performance Analytics dashboards like Application 360, Landscape Analysis, and associated dashboards of Business Applications with Change requests, Incidents, and Problems. Depending on the desired functionality, you can request the following plugins:
  • Business Planner plugin: enables access to the Business Planning portal.
  • Domain Support - Domain Extensions: enables domain separation for Application Portfolio Management.
Inactive true com.snc.sp_workbench_widgets,com.snc.financial_planning_pmo,com.snc.fiscal_calendar, com.snc.treemap
Application Service

(New in London)

com.snc.cmdb.it_service Provides functionality and view for Application Service creation, editing and history view. Active false com.snc.itom.ui,com.snc.cmdb,com.snc.cmdb.service.modeling,com.glide.ui.list_v3_components
Applications Access Control com.snc.apps_access Implements file-level access for application development. Active false com.snc.apps, com.snc.apps_picker
Applications Picker com.snc.apps_picker Allows users to select the desired application during application development. Active false
Apply Once APIs com.glide.system_apply_once APIs for altering the behavior of any 'apply_once' update in a plugin during plugin activation/upgrade Active false
Appointment Booking

(New in London)

com.snc.appointment_booking Enables customers to book service appointments from the Customer and Consumer Service Portals. Inactive true
Appointment Booking Demo Data

(New in London)

com.snc.appointment_booking_demo Provides demo data for the appointment booking feature. Inactive false
Approvals with e-Signature com.glide.e_signature_approvals Adds a prompt for credentials when an approver attempts to approve a request via the list context menu or Approve UI Action on the Approval form. Inactive false
Architecture Compliance com.snc.architecture_compliance Manages scheduled or on-demand audits of CMDB records, to determine if configuration items (CI) match expected attributes. Inactive true com.snc.certification_core
Assessment com.snc.assessment_core Provides capabilities to use custom questionnaires and scripted queries to evaluate, score, and compare any records in ServiceNow. Active true com.glideapp.workflow, com.glideapp.survey, com.snc.bestpractice.task_survey, com.glide.survey_designer
Assessment Designer com.glide.assessment_designer Activates assessment designer that is a drag-and-drop interface to create assessments. Active false com.glide.assessment_designer.common
Assessment Designer Common com.glide.assessment_designer.common Base plugin for assessment related designers like Quiz Designer, Survey Designer, Assessment designer. You must activate Assessment Designer Common plugin before using Quiz Designer, Survey Designer, or Assessment Designer. By default, this plugin is activated. Active false com.glide.ui.ng.dc
Asset Management com.snc.asset_management Lets you manage all your assets, consumables, and software licenses. Active true com.snc.expense_line, com.snc.model, com.snc.organization_management, com.snc.fixed_asset, com.snc.depreciation, com.snc.automation, com.glideapp.home
Assignment Workbench com.snc.assignment_workbench Provides a workbench that customer service managers can use to evaluate agents based on configurable criteria, such as skills and availability, and then assign tasks to the desired agents. Inactive false com.snc.matching_rule
Auto Recovery com.glide.autorecovery Enables Auto Recovery functionality. Active false
Automated Test Framework com.glide.automated_testing_framework Testing framework and tools for creating automated tests Active true com.glide.rollback, com.glide.ui.angular,com.glide.element_mapping, com.glide.vars
Automated Test Framework - Application Navigator

(New in London)

com.glide.automated_testing_impl.left_nav Provides ATF steps that validate access to the application navigator. Active false com.glide.automated_testing_framework
Automated Test Framework - REST Inbound com.glide.automated_testing_impl.rest_inbound Automated Test Framework for inbound REST requests. Active true com.glide.automated_testing_framework
Automated Test Framework - Schedule com.glide.automated_testing_impl.schedule Tools for scheduling automated tests. Active false com.glide.automated_testing_framework
Automated Test Framework - Whitelisted Client Errors

(New in London)

com.glide.automated_testing_impl.wce With whitelisted client error support, JavaScript errors found during UI test execution can be ignored or tracked as warnings. Test designers can complete their work while developers investigate and resolve scripting issues. Active false com.glide.automated_testing_framework
Automated Test Framework Service Catalog com.glide.automated_testing_impl.service_catalog Automated Testing Framework Service Catalog test step configuration. Active true com.glide.automated_testing_framework, com.glideapp.servicecatalog
Automated Test Framework Service Catalog Service Portal

(New in London)

com.glide.automated_testing_impl.service_catalog_portal Automated Testing Framework for Service Catalog widgets in Service Portal test step configuration. Active true com.glide.automated_testing_impl.service_catalog
Automated Test Framework Service Portal

(New in London)

com.glide.automated_testing_impl.service_portal Automated Testing Framework Service Portal test step configuration. This plugin can only be activated by activating the "Service Portal - Core" plugin. Active false com.glide.automated_testing_framework
Automatic Assignment com.snc.automatic_assignment Allows any application that uses tables that are children of Task [task] to use auto-assignment to automatically find eligible assignees for any task. Inactive false
Basic Export Set Functionality com.glide.system_export_set Active false
Benchmark Client com.sn_bm_client Benchmark Insights for Customers. Active false com.sn_bm_common
Benchmark Common com.sn_bm_common Common code for Benchmark Insights. Active false
Benchmarks Spoke

(New in London)

com.sn_bm_client.spoke Contains the evaluation framework for Benchmarks Recommendations. Active false com.glide.hub
Best Practice - Bulk CI Changes com.snc.bestpractice.bulkchange This plugin is intended to be used with the legacy Change Management state models which were used prior to the Geneva release. It allows CMDB updates to be proposed and applied to one or more in scope configuration items as part of your change management process. Inactive false
Best Practice - Change Risk Calculator com.snc.bestpractice.change_risk Simple risk and impact calculations for change management. Active false
Best Practice - Incident Resolution Workflow com.snc.bestpractice.incident Best practices for incident resolution dictate that rather than closing the incident, the incident should have a state of Resolved. This state gives the service desk a mechanism to verify that caller is satisfied with the resolution, and that the customer agrees with closing the incident. Active false
Best Practice - ITIL KPI Reports com.snc.bestpractice.itil_kpi Provides a series of reports that track the Key Performance Indicators (KPI) of incident management and problem management. Active true com.glide.metrics
Business Rule V2 com.glide.business_rule_v2 Enhances business rules to support script-free conditions and behaviors. Active false
Cache build stats com.glide.stats.cache_build Cache build stats. Active false com.glide.stats
Case Assignment Workbench Demo com.snc.case_assignment_workbench_demo Provides demo data, such as sample cases and users, so that the Assignment Workbench product features can be demonstrated on a non-production instance. Not for use on customer production instances. Inactive true com.snc.customerservice.demo,com.snc.assignment_workbench
Catalog Designer Common com.glide.ui.ng.cc Catalog Designer Common. Active false com.glide.ui.ng.dc, com.glideapp.workflow
Central Dispatch com.snc.central_dispatch Allows visually allocating tasks to agents for a logged in dispatcher. Inactive true com.snc.dhtmlx.scheduler
Centralized Connection and Credential com.snc.core.automation.connection_credential Centralized Connection and Credential components. Active false
Certification Core com.snc.certification_core Core certification structures such as filters and templates. Certification Core is activated automatically when any of these applications are activated:
  • Desired State Certification (active by default)
  • Architecture Compliance
  • Data Certification
  • IT Governance Risk and Compliance
Active false com.glide.list_v2, com.snc.version
Change Management - CAB Workbench com.snc.change_management.cab Change Management feature which allows CAB Managers to schedule, plan and manage CAB Meetings all on the NOW platform. Active true com.snc.change_management.cab.form_layout,com.snc.app.calendar,com.glide.service-portal,com.snc.app_common.service_portal,com.glide.editor.tinymce
Change Management - Change Schedule

(New in London)

com.snc.change_management.soc Change Schedule. Active false com.snc.dhtmlx.gantt,com.snc.change_request,com.snc.change_management.soc.color_picker
Change Management - Change Schedule foundation

(New in London)

com.snc.change_management.soc.foundation Change Management - Change Schedule Foundation Data. Active false com.snc.change_management.soc
Change Management - Collision Detector com.snc.change.collision Conflict Detection is a feature of the Change Management application which identifies potential scheduling conflicts based on the configuration items in scope for the change or user or group assigned to fulfill a change. Active true com.snc.maintenance_schedules
Change Management - Color Picker

(New in London)

com.snc.change_management.soc.color_picker Color Picker Active false
Change Management - Core com.snc.change_management

Core change management plugin which both Change Management State Model and Standard Change Catalog plugins depend on.

This plugin updates the Type field on Change Request to have the values Normal, Standard, and Emergency.

The Type value on existing Change Requests is updated:
  • Routine com.glide.context_help-> standard (Standard)
  • Comprehensive -> normal (Normal)
  • Emergency -> emergency (Emergency)

When creating a Change Request, an interceptor prompts you for the type of Change you want to create.

Active true com.snc.change_request,com.snc.change.collision
Change Management - Mass Update CI com.snc.change_management.mass_update_ci Change Management feature which allows change requesters to propose and apply updates associated with a change request to one or more configuration items in scope for a change. Inactive false com.snc.change_management.state_model,com.snc.bestpractice.bulkchange
Change Management - Risk Assessment com.snc.change_management.risk_assessment Change Management feature which allows risk assessment questionnaires to be created and required to drive the assessment of risk associated with a requested change. Inactive true com.snc.bestpractice.change_risk, com.snc.assessment_core, com.glide.assessment_designer
Change Management - Standard Change Catalog com.snc.change_management.standard_change_catalog

Change Management feature which allows Standard change templates to be proposed, approved, and published in the ServiceNow Service Catalog.

Active true com.snc.change_management, com.glideapp.servicecatalog
Change Management - State Model com.snc.change_management.state_model

This plugin provides the current Change Management state models for Standard, Normal and Emergency change types, originally released in the Geneva release.

Active true com.snc.change_management, com.snc.process_flow_formatter
Change Management Overview Homepage com.glideapp.report.itsm.change.overview Activates a Change Management Overview Dashboard in the Change Management application navigator. Active false com.glideapp.report
Change Management Workflows com.glideapp.workflow_change_management This plugin activates the workflows which control the change processes associated with the Emergency, Standard, and Normal change types introduced in the Geneva release. Active true com.glideapp.workflow
Change Request com.snc.change_request The base Change Request plugin which contains the core tables for Change Management, including the change request and change task tables. Active true com.glideapp.report.itsm.change.overview
Change Request Calendar com.snc.change_request_calendar This plugin activates the Change Conflict Calendar introduced in the Kingston release. It enables you to view a change request and its potential conflicts once a primary configuration item, planned start date, and planned end date have been provided within a Change request. Active false com.snc.app.calendar
Channel Proxy

(New in London)

com.glide.channelproxy inactive false com.glide.external.app
Checklist com.glide.ui.checklist Provides a simple way to track the progress of tasks without creating additional records, using checklists that can be added to any form. Active false com.glide.ui.ng, com.glide.rest.service
Client Transaction Timings com.glide.client_transaction The Client Transaction plugin provides support to track client rendering times at the server, lining the values up with the server transaction times. Active false
Cloud API com.snc.cloud.api Cloud API Framework. Inactive false com.snc.core.automation, com.glide.ui.angular, com.glide.ui.heisenberg, com.snc.discovery.core
Cloud Config Management com.snc.config.mgmt Config Management Framework. Inactive false com.glide.rest, com.snc.cloud.core
Cloud Management

(New in London)

com.snc.cloud.mgmt Cloud Management. Inactive false com.glide.service-portal,com.snc.cloud.core,com.snc.config.mgmt,com.snc.runbook_automation
Cloud Management Core

(New in London)

com.snc.cloud.core Cloud Management Core - Discovery and Resource Blocks. Inactive false com.snc.discovery.core,com.snc.cloud.api
CMDB Dashboard com.snc.cmdb.dashboard Report overall CMDB and class level aggregated CI health. Active false com.snc.cmdb,com.snc.pa,com.glideapp.canvas
CMDB Group com.snc.cmdb.group Provides Configuration Item grouping capabilities. Active false
CMDB Group Dashboard com.snc.cmdb.group.dashboard Report the health of CIs in CMDB Groups, on a dashboard. Active false com.snc.cmdb, com.snc.pa, com.glideapp.canvas,com.snc.cmdb.group
CMDB Mainframe com.snc.cmdb.mainframe One of the plugins included in the Extended CMDB plugin, used for mainframe configuration items. Inactive false com.snc.cmdb
CMDB Radio Category com.snc.cmdb.radio.category One of the plugins included in the Extended CMDB plugin, used for radio configuration items. Inactive false com.snc.cmdb
CMDB Telecom Category com.snc.cmdb.telecom.category One of the plugins included in the Extended CMDB plugin, used for telecom configuration items. Inactive false com.snc.cmdb
CMDB Test Equipment com.snc.cmdb.test.equipment One of the plugins included in the Extended CMDB plugin, used for test equipment configuration items. Inactive false com.snc.cmdb
CMS User Interface - Service Management Core com.snc.service_management.core.cms All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications. Inactive false com.glide.cms, com.glide.cms.extensions, com.glide.db_images
Coaching Loops com.snc.coaching_loops Adds coaching functionality. This plugin facilitates the coaching of employees on their work through the use of coaching opportunities that can be conditionally configured. Inactive true com.snc.planned_task, com.glideapp.custom_charts
Collaboration com.glide.collaboration Retired. Replaced by the Connect plugin. Inactive false com.glide.connect
Collision APIs com.glide.collision_detector APIs for predicting the behavior of the upgrade engine with regard to customizations. Active false
Column Statistics com.glide.column_statistics Column statistics used to suggest database indexes. Active true
Common ITSM Service Portal Application Components com.snc.app_common.service_portal Common Application Components for Service Portal. Active false com.glide.service-portal
Communities com.sn_communities Communities enable customers to interact with each other and share knowledge. There is no structured way to disseminate knowledge or capture knowledge from communities and make it a part of customer service and customer success. Inactive false com.glide.service-portal, com.sn_communities_global, com.snc.activity_subscriptions, com.snc.gamification, com.snc.csm_unified_theme, com.snc.assignment_workbench, com.glide.processor.ics, com.sn_kb_social_qa
Communities Demo Data com.sn_communities_demo Loads demo data for the community application. Inactive false com.sn_communities, com.snc.csm_unified_theme.demo
Company extension com.glide.company Adds currency columns to the Company [core_company] table. Active false com.glide.currency
Configuration Compliance

(New in London)

com.snc.vulc Exposes your high-impact configuration-related security vulnerabilities, and orchestrates their remediation across frequently isolated information security, IT operations, and business process areas. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_support.common
Configuration Management (CMDB Enterprise Edition) com.snc.cmdb.enterprise A collection of modules for specialized configuration items, such as radio hardware, test equipment, and voice system hardware. Active false com.snc.cmdb
Configuration Management (CMDB) com.snc.cmdb Provides core functionality for the configuration management database, including enterprise hardware and configuration item relationships. Active true com.glide.custom_web_service,com.sn_cmdb_content,com.snc.db.rotation,com.glide.ui.list_v3_components
Configuration Management For Scoped Apps (CMDB) com.snc.cmdb.scoped Enables scoped apps access to Identification Engine APIs. Inactive false com.snc.cmdb.enterprise
Connect com.glide.connect Provides a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. Active false com.glideapp.live_feed, com.glideapp.live_common, com.glide.ui.ng, com.glide.ui.angularui, com.glide.ui.ng.amb, com.glide.notification.push, com.glide.db_audio
Connect Interaction UI

(New in London)

com.connect-interaction-ui User interface components to adapt Connect Support to use the interaction table as a source of truth. inactive false com.glide.interaction,com.glide.graphql,com.glide.connect.support,com.glide.connect.ui_components
Connect Scriptable APIs com.glide.connect.scriptable Scriptable APIs for Connect. Active false
Connect Service Portal Widgets com.glide.connect.sp_widgets Connect Service Portal Widgets Inactive false com.glide.service-portal, com.glide.connect, com.glide.connect.ui_components
Connect Spoke for Flow Designer

(New in London)

com.glide.connect_v3plus.core.ah The Connect Spoke for the Flow Designer provides actions that a process analyst can use when designing flows. The actions allow them to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later. Active false com.glide.connect.scriptable
Connect Support com.glide.connect.support Builds on the Connect messaging platform and enables support agents to provide real-time assistance to end users, using queues. Inactive true com.glide.connect
Connect Support and Service Portal Integration com.glide.connect.support.service-portal Adds Connect Support components for use in the Service Portal. Inactive true com.glide.service-portal, com.glide.connect.support
Connect Support Manager's Dashboard com.glide.connect.managers_dashboard Provides a homepage and all the configuration records required to analyze Connect Support in reporting. Inactive false com.glideapp.report
Connect Support Routing com.glide.connect.support.routing Plugin to enable processor for Routing Connect Support request to appropriate Chat Queue. Inactive false com.snc.matching_rule,com.glide.connect.support
Consumer Service Portal com.glide.service-portal.consumer-portal Enables the Consumer Service Portal, a web-based portal based on the Service Portal application that your company can use to provide information and support to consumers. Inactive false com.glide.service-portal.customer-service-base,com.glide.connect.anonymous_support
Content Automation

(New in London)

com.sn_content_automation Content automation functionality. inactive true com.sn_content_delivery,com.glide.scope.access.restricted_caller
Content Delivery

(New in London)

com.sn_content_delivery Content Delivery inactive true com.glide.db_images,com.glide.scope.access.restricted_caller,com.glide.service-portal
Content Management com.glide.cms Allows administrators to create custom, branded, web user interfaces on top of an existing ServiceNow instance. Active false com.glideapp.home, com.glide.text_search, com.glide.db_images
Content Management Extended Types com.glide.cms.types An extension to Content Management that adds iFrames and Flash frames. Active false com.glide.cms.type.flash, com.glide.cms.type.iframe
Context Ranking com.glide.sorting Support for drag-and-drop lists and ranking dialog. Context ranking allows a user to sort a collection of records independently of the attributes of those records. Context Ranking is activated automatically with the SDLC - Scrum Process Pack plugin. Inactive false com.glide.list_v2
Context-Sensitive Help com.glide.context_help Provides a context-sensitive help system, providing links to specific help pages. These help pages can be linked to the list or form view of any table, or to the form view of a specific record in a table. Active false
Contextual Search - Internal com.snc.contextual_search.internal An internal plugin component for Contextual Search. Active false
Contextual Search - Service Portal com.snc.contextual_search.service-portal Service Portal components for Contextual Search. Active false com.snc.contextual_search, com.snc.app_common.service_portal
Contextual Security: Role Management com.glide.role_management Provides the flexibility and power to protect information by controlling read/write/create/delete authorization. Active false com.glide.db_view, com.glide.ui_page
Contextual Security: Role Management V2 com.glide.role_management.inh_count Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. Active false com.glide.role_management
Contextual Security: Role Management V2 REST API com.glide.role_management.inh_count.rest_api Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. Active false com.glide.role_management.inh_count, com.glide.scripted_rest_services
Contract Management com.snc.contract_management Provides the ability to manage all types of contracts. Active true com.snc.asset_management
CORS support for REST API com.glide.rest.cors CORS support for REST API Active false
Cost Management com.snc.cost_management Tracks operating costs for configuration items and task-related activities, allocates the costs to business consumers, and compares actual allocations to planned budgets. Inactive true com.snc.expense_line
Create knowledge from problem com.snc.problem_kb Creates knowledge articles from a problem. Active false
Cross-scope Access com.glide.scope.access Inactive false
Cross-scope App Privilege Enforcement com.glide.scope.privilege System for capturing and enforcing cross-scope privileges used by Scoped Apps Active false
CSS Theme support com.glide.ui.themes Provides support for CSS customizations to the user interface. Inactive false com.glide.ui.themes.core
CSS Theme support - UI 14 com.glide.ui.themes.doctype Provides UI15 themes. Active false com.glide.ui.themes.core
Currency support for the service catalog com.glideapp.servicecatalog.currency Enables service catalog to support fully localized currencies for item prices and options. Active false com.glide.currency
Custom URL

(New in London)

com.snc.customurl Activate this plugin to set up custom URL on the instance. inactive false com.snc.customurl.internal
Custom URL - Internal

(New in London)

com.snc.customurl.internal An internal plugin component to Scripted CustomURL APIs. inactive false
Customer Communities

(New in London)

com.sn_customer_communities Enables you to connect, engage, and collaborate with your employees, customers, partners, and prospects.

It is only available for customers who are licensed for Customer Services Management.

Inactive false com.sn_external_user_register, com.sn_communities
Customer Service com.sn_customerservice Enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to track the issue reported or service requested, and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues. Inactive false com.snc.asset_management,com.snc.state_flows,com.glide.connect.support,com.glide.connect.support.routing,com.snc.assignment_workbench,com.snc.cs_base, com.snc.skills_management,com.snc.assessment_core,com.snc.process_flow_formatter,com.snc.task_relations, com.snc.task_activity,com.snc.matching_rule,com.sn_resolutionshaper, com.sn_openframe,com.sn_shn,com.snc.contextual_search.dynamic_filters,com.sn_cs_social
Customer Service CTI Demo Data com.snc.customerservice_cti_demo Provides demo data for the CTI Softphone application. Inactive false com.sn_customerservice, com.snc.cti
Customer Service Management Demo Data com.snc.customerservice.demo Provides demo data for the Customer Service Management application. Inactive false com.sn_customerservice, com.glide.service-portal.consumer-portal, com.glide.service-portal.customer-portal,com.snc.case_assignment_workbench_demo,com.snc.work_management.demo,com.snc.planned_maintenance,com.snc.kb_product_entitlements,com.snc.publications_demo,com.snc.shn_demo, com.snc.csm.order,com.snc.csm_fsm_integration
Customer Service Management for Orders com.snc.csm.order Extends the Customer Service Management application to support order-related issues by integrating with order management systems to create and resolve customer requests. Inactive true com.sn_customerservice
Customer Service Portal com.glide.service-portal.customer-portal Enables the Customer Service Portal, a web-based portal based on the Service Portal application that your company can use to provide information and support to customers. Inactive false com.glide.service-portal.customer-service-base
Customer Service Social Integration com.sn_cs_social Customer Service Social integration, currently adds appropriate data schema changes needed for social integration scenarios. Inactive false
Customer Service Spoke

(New in London)

com.snc.customer_service.spoke Enables Flow Designer users to automate the creation of customer service cases and updates to existing cases. Inactive false Flow Designer - Installer (com.glide.hub)
Customer Service with Field Service Management com.snc.csm_fsm_integration Enables Account, Contact, Partner, Partner Contact, Consumer information from Customer Service to Field Service Management. Inactive false com.snc.work_management,com.sn_customerservice, com.glide.service-portal.customer-portal
Data Archiving com.glide.auxdb Provides the ability to move a subset of data from large tables into the data archive. Typical candidates include historical ITIL documents such as incidents which were closed last year, but the functionality supports archiving of non ITIL documents as well. Active false com.snc.db.replicate
Data Certification com.snc.certification_v2 Enables field-level certification of data, either scheduled or on-demand. Inactive true com.glide.list_v2, com.snc.certification_core
Data Lookup and Record Matching Support com.glide.data_lookup Allows administrators to define rules that automatically set one or more field values when certain conditions are met. This plugin completely replaces Priority Lookup. Any custom logic defined in the CalculatePriority business rule must be manually translated into the new priority data lookup definition. Active true
Data Lookup and Record Matching Support for Service Catalog com.glide.data_lookup.catalog Allows administrators to perform data lookups for variables on service catalog item screens, on requested items, and on catalog tasks as a user fills out the values contained in variables. Active false com.glideapp.servicecatalog.platform, com.glide.data_lookup
Data Policy 2 com.glide.data_policy2 Defines mandatory or read-only requirements for table fields. Active false
Data Structures com.snc.datastructure Provides element types: DataStructure and DataObject for flyweight data that can be stored internally as JSON and utilized via the DataStructure API. Active false
Database Column Offrow Migration com.glide.db.offrow_migration UI/Script elements to allow for compatible columns to be moved offrow. Inactive false
Database Rotation com.snc.db.rotation Provides the ability to break large tables into smaller, more manageable tables – these smaller tables contain a specified period of data and the table with oldest data is purged on an on-going basis. Active false
Database Rotation with Default Tables com.snc.db.rotation_default_tables Adds database rotation functionality to default tables. Active false com.snc.db.rotation
Database Storage for Audio Files com.glide.db_audio Allows audio files to be uploaded and stored in the database, and referenced in HTML. Active false
Database Storage for Images com.glide.db_images Allows images to be uploaded and stored in the database, and referenced in HTML. Active false
Database Storage for Video Files com.glide.db_video Allows video files to be uploaded and stored in the database, and referenced in HTML. Active false
Database Views com.glide.db_view Allows you to define table joins for reporting purposes. Active false
Database Views for Service Management com.snc.service.db_views Predefined Database Views for Service Management. Active false com.glide.db_view, com.snc.service, com.snc.problem, com.snc.incident, com.glide.metrics
DataTables 1.1.0 Components com.glide.ui.ng.datatables DataTables 1.1.0 Components Inactive false
Default Financial Management Cost Model com.snc.financial_management_model

Provides a preconfigured Cost Model and artifacts to enable Financial Analysts to assemble spending data and generate reports. Activation of this plugin on production instances may have licensing implications.

Contact your ServiceNow account team for details.

Inactive true com.snc.financial_management
Delegated Dev User Administration com.sn_dd_user_admin Delegated Dev User Administration. Active false
Delegated Development com.glide.delegated_development Support for controlled development by users who do not have full administrative rights. Active false
Delete Recovery

(New in London)

com.glide.delete_recovery Provides the ability to recover individual deleted items including all related cascaded deleted items. Active false
Delete Recovery: Partial Undelete Support

(New in London)

com.glide.delete_recovery.partial_undelete Extends the Delete Recovery plugin to support partially undeleting records from a transaction. Active false com.glide.delete_recovery
Demand Management com.snc.demand_management Aids with capturing the demand and provides tools to screen, assess, and prioritize it. Only upgrade is allowed for this plugin. Activation should be done through Project Portfolio Suite with Financials plugin. Inactive true com.snc.process_flow_formatter,com.snc.assessment_core,com.snc.timeline_visualization,com.snc.bubblechart_workbench
Depreciation com.snc.depreciation Core depreciation capabilities. Active false
Designer Common com.glide.ui.ng.dc Provides common components required by designers such as the form designer and the quiz designer. Active false com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
Desired State Certification com.snc.certification_desired_state Evaluates records to see if they match a desired state, scheduled or on-demand. Active true com.snc.certification_core
DHTMLX Gantt Library com.snc.dhtmlx.gantt DHTMLX Gantt library. Inactive false
DHTMLX Scheduler Library com.snc.dhtmlx.scheduler DHTMLX Scheduler library. Active false
Diagnostic Monitoring com.glide.monitor.diagnostics Provides advanced diagnostic monitoring of each node in a ServiceNow instance. Active false
Dictionary overrides com.glide.dictionary_override Allows specific Dictionary values to be overridden for extended table elements. For example, this plugin allows the default value for the Assigned To field in the Incident table to be different than the default value specified for the Assigned To field in the Task table. Active false
Distribution Download Proxy com.glide.dist_download_proxy Proxy for downloading a distribution. This plugin is activated automatically when the MID Server is activated, to handle the REST requests for file downloads that a MID Server sends to the instance. Active false
Dynamic Scheduling com.snc.dynamic_scheduling Dynamic scheduling for Service Management Applications with support for bulk task recommendations and interval based auto assignment. Inactive false com.snc.matching_rule,com.snc.service_management.core
E164 Compliant Phone Number com.glide.phone_number Ensures that all necessary information for a phone number is included and properly formatted to successfully route an international call over a territory's public telephone network. Active true
Email - OAUTH support for IMAP and SMTP com.glide.email.oauth Support for XOAUTH and XOAUTH2 email authentication. Inactive false com.glide.email_accounts, com.snc.platform.security.oauth
Email Access Restriction

(New in London)

com.glide.email_access_restriction Allows email table ACL conditional overrides Active false
Email Accounts com.glide.email_accounts Enables you to define email accounts and settings in individual records. Active false
Email Automatic User Creation com.glide.email_createuser Sets glide.email.create_userid_from_email=true so that when automatic user creation is enabled, the UserID of newly-created users matches the user's email address. Also widens sys_user.user_name column to 100 bytes to accommodate longer UserIDs based on email addresses. Active false
Email Client Template com.glide.email_client_template Template defines default content for the Email Client. Active false
Email Digest

(New in London)

com.glide.email_digest Email Digest Active false Subscription Based Notifications, Outbound Email Notifications, com.glide.notification.preference.service
Email Filters com.glide.email_filter Filters emails into different mailboxes or junk, depending on headers and subject. Ignores any email that contains a VCAL invitation. Inactive false
Email Notification Preview Plugin com.glide.email_notification_preview Allows you to easily preview a ServiceNow email notification without sending the notification. This allows you to preview notifications at design time. Active false
Email Retention com.glide.email_retention Provides retention policy for email. Active false com.glide.mailbox, com.glide.auxdb
Email Service com.glide.email.service Defines javascript and REST API for sending email. Active false com.glide.mailbox
Email Unsubscribe com.glide.email_unsubscribe Adds the ability to include an unsubscribe link in notifications. Active false com.glide.email_ordered_processing,com.glide.notification.subscription
Email/SMS Separation com.glide.email_sms_separation Separation of the sending of SMS and email by adding a column to the email table. Prevents SMS messages from slowing down email message sending and vice versa. Activation of this plugin will cause email to stop sending during activation. On systems with large email tables this can take hours, and is not recommended. Active false com.glide.notification
Embedded Help com.glide.embedded_help Provides targeted help content to a user in a UI page. Administrators can create customized embedded help to assist users with specific business processes within an organization. Active false com.glide.ui.hopscotch
Employee Document Management

(New in London)

com.sn_employee_document_management Combined with other licensed applications, provides functionality to manage employee documents. Activates modules for Employee Documents in HR. inactive true com.snc.documentviewer,com.glide.scope.access.restricted_caller
Encryption Core com.glide.encryption.core Common scripts and logic between Edge Encryption and Encryption Support. Inactive false
Encryption Support com.glide.encryption Allows text fields and attached files to be encrypted. Inactive false com.glide.encryption.core
Encryption Support - Single Context Task Encryption Demo com.snc.task_encryption.demo Demo showing how encrypted form fields can be assigned to one encryption context. Adds two encrypted fields to the Task table (Social Security Numbers and Credit Cards), a read-only encryption context field, an Add Secure Info button that unhides these fields, and a Change Encryption button to change the encryption context. After activating, configure the Incident form to add the three fields. Inactive false com.glide.encryption
Encrypted Workflow Scratchpad

(New in London)

com.snc.encrypted.scratchpad Encrypted Scratchpad support on the Workflow Context and Workflow Executing Activities. Inactive false com.glideapp.workflow, com.glide.encryption
Engine Based Notifications com.glide.email_engine_notifs Container for engine-based email notifications. Contains a set of default email notifications. Installed only on new z-boots. Active false
Enhanced Web Service Provider - Common com.glide.web_service_provider_v2 Active false com.glide.web_service_provider
Enterprise Release Management com.snc.enterprise_release_management Enables you to manage enterprise releases, product releases, and deployment process. Inactive true com.snc.planned_task_v2, com.snc.process_flow_formatter, com.snc.release_management_v2, com.snc.test_mgmt
ESS Portal (implemented within Content Management) com.glide.cms.extensions ESS portal content management application. Demo data includes the actual ESS portal. Active true com.glide.cms
Event Management Overview Homepage com.glideapp.report.em Event Management Overview Homepage Inactive false com.glideapp.report, com.glideapp.itom.snac
Event stats com.glide.stats.event Event stats. Active false com.glide.stats
Execution Plan support for the service catalog com.glideapp.servicecatalog.execution_plan Service Catalog execution plans. Active true com.glide.execution_plan
Expense Line com.snc.expense_line Core expense line table that enables cost tracking. Integrated with asset management, CMDB, cost management, and contract management. Active false
Extended CMDB com.snc.extended_cmdb Provides specialized configuration items, such as radio hardware, test equipment, and voice system hardware. Inactive false com.snc.cmdb
Facilities Move Management com.snc.facilities_service_automation.move Facilities Move Management. This plugin enables single user move functionality as well as Enterprise Move and move planning functionality. Any floor plan aspects are not installed by default. Install the Facilities Visualization Workbench [com.snc.facilities_service_automation.fvw] plugin to use the floor plan.
Important: When licensed for Facilities Service Management and HR Service Delivery and a building map does not display in the HR Service Portal, try: Activating this plugin before, activating the Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] plugin.
Inactive true com.snc.service_management.core,com.snc.facilities_service_automation.fvw
Facilities Service Management com.snc.facilities_service_automation Manages facilities requests and enables users to report and track requests by their location. To view requests on a floor plan, the Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) plugin is required.

Integration files installed when Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) is also installed.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.
Inactive true com.snc.service_management.core
Facilities Service Management CMS Portal com.snc.facilities_service_automation.cms Lets you launch Facilities Service Automation and other service management applications from a single CMS page. Manages facilities requests and enables users to report and track requests by their location on a floor plan.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive true com.snc.facilities_service_automation, com.snc.service_management.core.cms
Facilities Service Management Mobile com.snc.facilities_service_automation_m Manages facilities service management mobile components. Inactive true com.snc.facilities_service_automation, com.snc.service_management_m
Facilities Visualization Workbench com.snc.facilities_service_automation.fvw The Facilities Visualization Workbench provides map interaction built upon geoJSON file map sets.

Integration files installed when Facilities Service Management (com.snc.facilities_service_automation) is also installed.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive true
Field Normalization com.snc.field_normalization Provides support for cleaning up messy data through normalization and transformation. Inactive true com.glide.vars, com.glide.system_update_set
Field Service - Questionnaire com.snc.wm_questionnaire Create Questionnaires for Work Orders or Work Orders Tasks. Inactive false
Field Service - Signature Pad com.snc.wo_signature_pad Create PDFs for closed work orders that include the name and signature of the customer and a summary of the completed work. Inactive false com.snc.pdf_generator, com.snc.signaturepad
Field Service Management com.snc.work_management Provides support for scheduling and managing on-location work tasks. Inactive false com.snc.service_management.core,com.sn_shn, com.snc.assignment_workbench,com.snc.central_dispatch,com.snc.wo_signature_pad,com.snc.wm_questionnaire,com.snc.dynamic_scheduling
Field Service Management CMS Portal com.snc.work_management.cms Lets you launch Field Service Automation and other service management applications from a single CMS page. Inactive false com.snc.work_management, com.snc.service_management.core.cms
Field Service Management Demo Data com.snc.work_management.demo Demonstration Data for Field Service Management covering the medical and telecommunication domains. NOTE: Installing this plugin adds new Configuration Item tables and relationships to the database. Inactive true com.snc.work_management,com.snc.wo_signature_pad
Field Service Management Geolocation Demo Data com.snc.work_management_geolocation.demo Enables geolocation capabilities for the Field Service Management application. Inactive true com.snc.work_management.demo
Field Service Management Mobile com.snc.work_management_m Adds the Field Service Management menu to the mobile user interface. Inactive true com.snc.service_management_m, com.snc.work_management
Field Service Spoke

(New in London)

com.snc.field_service.spoke Enables Flow Designer users to automate the creation of work orders and work order tasks and updates to existing work orders and work order tasks. Inactive false Flow Designer - Installer (com.glide.hub)
Field Service with Project Management com.snc.wm_ppm Enables Field Service Management integration with the Project Management application. This plugin activates the Project Management plugin, which may require additional licenses. Inactive true com.snc.work_management,com.snc.financial_planning_pmo
Field Service with Project Management Demo com.snc.wm_ppm_demo Demonstration data for the Field Service Management integration with the Project Management application. Inactive false com.snc.wm_ppm,com.snc.work_management.demo,com.snc.customerservice.demo
Finance Service Management com.snc.finance_service_automation Manages finance requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Finance Service Management CMS Portal com.snc.finance_service_automation.cms Lets you launch Finance Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.finance_service_automation, com.snc.service_management.core.cms
Finance Service Management Mobile com.snc.finance_service_automation_m Manages Finance Service Management mobile components. Inactive true com.snc.finance_service_automation, com.snc.service_management_m
Financial Charging com.snc.service_charging

Enables financial analysts and business unit owners to measure and show charges based on the actual consumption of services. Get insight into your services and the utilization of those services by each department.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Inactive true com.snc.itfm_core
Financial Management Core com.snc.financial_management Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.itfm_core,com.snc.financial_planning,com.snc.cost_management, com.snc.service_charging
Financial Management for CSM com.snc.financial_management_for_csm Plugins for Customer Service Management and Field Service Management provide integration with the Financial Management application. These plugins add cost allocations for the CSM and FMS applications as well as dashboards and reports. Financial administrators can use these cost allocations on the Financial Management workbench to allocate, track, and report on expenses. Inactive true com.snc.financial_management,com.sn_customerservice
Financial Management For FSM com.snc.financial_management_for_fsm

Enables integration Financial Management with Field Service Management providing preconfigured Cost Models and a dashboard.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Inactive true com.snc.financial_management, com.snc.work_management, com.snc.pa, com.snc.pa.fm.fsm
Financial Planning com.snc.financial_planning_default_definition Provides preconfigured Financial Plan Definition and all its artifacts which enables Financial Analysts to plan for costs, make forecasts, and evaluate actual expenses versus planned expenses. Planning take into consideration a wide range of items in your infrastructure, including assets, labor, and the configuration items in the CMDB. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.financial_planning
Fiscal Calendar com.snc.fiscal_calendar Enables to generate and manage different kinds of Fiscal calendar which is used in various Financial applications. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive false com.glide.dynamic_operands.datetime
Fixed Asset com.snc.fixed_asset Core fixed asset tracking Active false
Flow Designer - Designer

(New in London)

com.glide.hub.designer Flow Designer - Designer Active false com.glide.hub.designer_backend.suite
Flow Designer - Engine Reporting Dashboard

(New in London)

com.glide.hub.flow_reporting.dashboard Flow Engine Reporting PA Dashboard for Flow Designer. Active false com.glide.hub.flow_reporting, com.glide.dashboards
Flow Designer - Flow Engine

(New in London)

com.glide.hub.flow_engine Flow Designer runtime components. Active false
Flow Designer - Flow Engine Reporting

(New in London)

com.glide.hub.flow_reporting Flow Engine Reporting components. Active false com.glide.hub.flow_engine, com.glideapp.dashboards
Flow Designer - Installer

(New in London)

com.glide.hub Suite of plugins necessary to support the Flow Designer Designer App. Active false com.glide.hub.flow_engine, com.glide.hub.flow_reporting, com.glide.hub.flow_reporting.dashboard, com.glide.outbound_tracking, com.glide.hub.action_step.log, com.glide.hub.action_step.script, com.glide.hub.action_step.crud, com.glide.hub.action_step.notification, com.glide.hub.action_step.core, com.glide.hub.designer_backend.model, com.glide.hub.action_step.email, com.glide.hub.action_type.system, com.glide.ui.vtb.ah, com.glide.connect_v3plus.core.ah, com.glide.hub.designer
Flow Designer Action Step - CORE

(New in London)

com.glide.hub.action_step.core Action Step - Core operations on GlideRecord. Active false com.glide.hub.action_step.template
Flow Designer Action Step - CRUD

(New in London)

com.glide.hub.action_step.crud Action Step - CRUD operations on GlideRecord. Active false com.glide.hub.action_step.template
Flow Designer Action Step - Email

(New in London)

com.glide.hub.action_step.email Action step for emails. Active false com.glide.email.service, com.glide.hub.action_step.template
Flow Designer Action Step - Log

(New in London)

com.glide.hub.action_step.log Action Step - Log. Active false com.glide.hub.action_step.template
Flow Designer Action Step - Notification

(New in London)

com.glide.hub.action_step.notification Action steps for notifications. Active false com.glide.notification, com.glide.hub.action_step.template
Flow Designer Action Step - Script

(New in London)

com.glide.hub.action_step.script Action Step - Script. Active false com.glide.hub.action_step.template
Flow Designer Action Step - Service Catalog

(New in London)

com.glide.hub.action_step.service_catalog Action Step - Service Catalog. Active false com.glide.hub.action_step.template
Flow Designer Action Step Template

(New in London)

com.glide.hub.action_step.template Action Step Template Design Time components. Active false
Flow Designer Action Trigger

(New in London)

com.glide.hub.flow_trigger Action plans that map a Trigger (Record, Email, REST) to an Action. Active false com.glide.hub.flow_engine
Flow Designer Designer Backend

(New in London)

com.glide.hub.designer_backend.suite Suite of plugins necessary to support the Flow Designer Designer App. Active false com.glide.hub.action_step.log, com.glide.hub.action_step.script, com.glide.hub.action_step.crud, com.glide.hub.action_step.email, com.glide.hub.action_step.notification, com.glide.hub.action_step.core, com.glide.hub.designer_backend.model, com.glide.hub.action_type.system
Flow Designer Designer Model

(New in London)

com.glide.hub.designer_backend.model Data model and REST API for representing Process Plans as Flows, Actions, and Steps. Active false com.glide.element_mapping, com.glide.hub.flow_engine, com.glide.hub.flow_trigger, com.glide.hub.flow_reporting, com.glide.hub.action_step.template
Flow Designer Scriptable Plan Runner API's com.glide.hub.scriptable.plan.runners The API's needed to run flows, subflows, and actions through script. Active false com.glide.hub.flow_engine
Flow Designer System Level Actions

(New in London)

com.glide.hub.action_type.system Action Type Definitions for low-level functions such as GlideRecord operations. Active false com.glide.hub.designer_backend.model
Form Designer com.glide.ui.ng.fd Form Designer Active false com.glide.ui.ng.dc, com.glide.ui.tablet.theme, com.glide.ui.ng, com.glide.ui.themes.doctype
Form Personalization com.glide.ui.personalize_form Enables users to personalize the layout for any form view. Active false com.glide.ui.doctype
Fullcalendar Library com.snc.fullcalendar Fullcalendar library v2.5.0. Inactive false
Geolocation com.snc.geolocation Uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times. The system locates users from latitude and longitude information provided by their mobile devices. Inactive false
Glide Conversation Server

(New in London)

com.glide.cs Glide Conversation Server. inactive true com.glide.connect.support,com.glide.cs.branding,com.glide.cs.live_agent_settings,com.glide.cs.sn-va-web-client-app
Glide Metadata com.glide.metadata Core metadata support. Active false
Glide Metadata Delete com.glide.metadata_delete Core metadata delete support. Active false com.snc.metadata, com.snc.metadata_tree
Global Application File Management com.snc.global_app_files UI components and utilities for managing application files in the global scope. Active false com.glide.scripted_rest_services,com.glide.ui.ng
Google Maps Plugin com.glideapp.google_maps Allows the display of Google Maps within the product as map pages. Active false com.glide.ui.ng, com.glide.rest.service
GraphQL Schema for Contextual Search com.snc.contextual_search.graphql Provides GraphQL schema for contextual search services true false com.glide.graphql
GraphQL Schema for Knowledge in Contextual SearchApplication Portfolio Management com.snc.knowledge3.graphql Provides GraphQL schema for contextual search sources like Knowledge and Social Q&A true false com.snc.contextual_search.graphql
GRC: Audit Management com.sn_audit The GRC: Audit Management application provides a centralized process for Internal Audit teams to automate the complete audit life cycle. Project driven audits allow auditors to quickly scope engagements, conduct fieldwork, collect control evidence, and track audit observations. Inactive true com.sn_grc, com.glide.ui.ng,com.snc.common_workbench
GRC: Compliance UCF com.sn_comp_ucf The GRC: Compliance UCF plugin is an add-on that provides GRC: Policy and Compliance Management with the capability to download regulatory content and common controls from the Unified Compliance Framework (UCF). Inactive false com.sn_compliance
GRC: Performance Analytics Integration com.sn_grc_pa GRC: Performance Analytics Integration enables risk and compliance managers to continuously monitor key risk and control indicators using the advanced reporting capabilities provided by Performance Analytics. Inactive false com.sn_grc
GRC: Policy and Compliance Management com.sn_compliance The GRC: Policy and Compliance Management application provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. The application provides structured workflows for the identification, assessment, and continuous monitoring of control activities. Inactive true com.sn_grc, com.snc.comp_attest
GRC: Risk Management com.sn_risk The GRC: Risk Management application provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues. Inactive true com.sn_grc, com.snc.risk_asmt
GRC: SIG Questionnaire Integration com.sn_sig_asmt The GRC: SIG Questionnaire Integration plugin installs the Shared Assessments Standardized Information Gathering (SIG) questionnaire for use with the GRC: Vendor Risk Management application. Inactive true com.snc.assessment_core, com.sn_vdr_risk_asmt, com.snc.sig_asmt_core, com.snc.document_management
GRC: Vendor Risk Management com.sn_vdr_risk_asmt The GRC: Vendor Risk Management application allows risk management stakeholders to identify, assess, and manage risk across the vendor ecosystem. Inactive true com.sn_comp_asmt,com.snc.vendor_core, com.sn_grc,com.snc.vdr_risk_asmt_designer, com.snc.vendor_portal
GRC: Workbench com.sn_grc_workbench The GRC Workbench utilizes CMDB information to show the upstream and downstream relationships across all applications. These relationships enable consistent risk mapping and modeling across the enterprise. The GRC Workbench does not work with Legacy GRC. Inactive false com.sn_grc
Guided Setup for CMDB com.snc.cmdb.guided_setup Provides customers with a visual guidance to configure CMDB. Requires UI16. Active false com.snc.guided_setup, com.snc.cmdb
Guided Setup for Performance Analytics com.snc.pa.guided_setup Provides customers with visual guidance to configure Performance Analytics. Requires UI16. Active false com.snc.guided_setup,com.snc.pa,com.glideapp.dashboards
Guided Setup Framework com.snc.guided_setup Provides customers with visual guidance to configure ServiceNow applications. Active false com.glideapp.ui_components,com.glide.scripted_rest_services,com.glide.embedded_help,com.glide.scoped_analytics_framework
Guided Tour Designer com.glide.sn_tourbuilder ServiceNow Guided Tour Designer, aka GTD is a simplified way to create a guided tour. It provides easy to use, drag and drop interface to quickly build guided tours without writing any code. You can add, delete, modify, reorder steps as well as test the tour by previewing it. Active false
Guided Tours com.glide.guided_tours A guided tour provides a walk-through of a procedure in a UI page. Administrators can develop customized guided tours to assist users with specific business processes within an organization. Active false com.glide.ui.hopscotch, com.glide.embedded_help
High Security Settings com.glide.high_security Enables a high-security environment, including high-security system properties and access controls. Active false com.glide.role_management
History Sets com.glide.history_set Maintains sys_history_set and sys_history_line tables to view a record's audit, email, and relationship data in a table format. Active false
History Walker com.glide.history_walker Provides script access to History Walker Active false
Homepage Splash Page com.glideapp.home.splash_page Provides a splash page for homepages. Upon logging in, instead of going to home.do, users go to a splash page that gives them the ability to cancel the home page transaction. This is useful when homepages take a long time to load. Active false com.glideapp.home
Hopscotch com.glide.ui.hopscotch Hopscotch is a framework to make it easy for developers to add product tours to their pages. Hopscotch accepts a tour JSON object as input and provides an API for the developer to control rendering the tour display and managing the tour progress. To learn more about Hopscotch and the API, check out http://linkedin.github.io/hopscotch. Active false
HTML Sanitizer com.glide.htmlsanitizer Automatically cleans up HTML markup in all HTML fields to remove unwanted code to protect against security concerns such as cross-site scripting attacks. Active false
Human Resources Scoped App: Core com.sn_hr_core Provides case and change management for HR.

Ensure that you do not have the Human Resources Application: Core plugin activated. Duplication of functionality is possible.

Activation of this plugin on production instances requires a separate license. Contact ServiceNow for details.
Inactive true com.glide.country, com.glide.db_images,com.snc.appview,com.snc.document_management,com.snc.knowledge3, com.snc.pdf_generator,com.snc.sc_catalog_manager,com.snc.signaturepad,com.snc.skills_management,com.snc.task_activity, com.snc.matching_rule,com.snc.hr.scoped_security
Human Resources Scoped App: Integrations com.sn_hr_integrations HR Integration provides the ability to integrate with multiple third-party HR systems for the scoped version of HRSM. HR Integration pushes HR profile information from HRSM to a third-party HR application and pulls HR profile information from a third-party HR application to HRSM. Inactive true com.glide.scope.access.restricted_caller
Human Resources Scoped App: Lifecycle Events com.sn_hr_lifecycle_events Activates the Lifecycle Event module for HR. Combined with other licensed applications, provides a full-service, onboarding experience for new hires and employees managing the process.
Important: To use the Floor Plan Viewer in the HR Service Portal, activate the Facilities Move Management [com.snc.facilities_service_automation.move] plugin before activating this plugin.
Inactive true com.sn.hr.core, com.sn_hr_service_portal
Human Resources Scoped App: Security com.sn.hr.scoped_security Activation of this plugin on production instances requires a separate license. Contact ServiceNow for details.

Human Resources Scoped App: Core plugin requires this plugin.

Inactive false com.glide.service-portal
Human Resources Scoped App: Service Portal com.sn.hr.service_portal Provides a single place for employees to quickly and easily get all the HR services they need. Inactive true com.sn_hr_core, com.glide.connect.support
I18N: Brazilian Portuguese Translations com.snc.i18n.brazilian_portuguese An Internationalization plugin for language internationalization. Provides Brazilian Portuguese. Inactive false com.glide.i18n
I18N: Czech Translations com.snc.i18n.czech An Internationalization plugin for language internationalization. Provides Czech. Inactive false com.glide.i18n
I18N: Dutch Translations com.snc.i18n.dutch An Internationalization plugin for language internationalization. Provides Dutch. Inactive false com.glide.i18n
I18N: Finnish Translations com.snc.i18n.finnish An Internationalization plugin for language internationalization. Provides Finnish. Inactive false com.glide.i18n
I18N: French - Canada Translations com.snc.i18n.french-canada An Internationalization plugin for language internationalization. Provides French - Canadian. Inactive false com.glide.i18n
I18N: French Translations com.snc.i18n.french An Internationalization plugin for language internationalization. Provides French. Inactive false com.glide.i18n
I18N: German Translations com.snc.i18n.german An Internationalization plugin for language internationalization. Provides German. Inactive false com.glide.i18n
I18N: Hebrew Translations com.snc.i18n.hebrew An Internationalization plugin for language internationalization. Provides Hebrew. Inactive false com.glide.i18n
I18N: Hungarian Translations com.snc.i18n.hungarian An Internationalization plugin for language internationalization. Provides Hungarian. Inactive false com.glide.i18n
I18N: Internationalization com.glide.i18n An Internationalization plugin for language internationalization. Provides the elements necessary for translating an instance without any translation preloaded. Inactive false com.glide.system_import_set, com.glideapp.knowledge.i18n2
I18N: Internationalization Translation helper com.glide.i18n.translation_helper Modules and import set maps to merge all languages into one table for translation maintenance. Inactive false com.glide.i18n
I18N: Italian Translations com.snc.i18n.italian An Internationalization plugin for language internationalization. Provides Italian. Inactive false com.glide.i18n
I18N: Japanese Translations com.snc.i18n.japanese An Internationalization plugin for language internationalization. Provides Japanese. Inactive false com.glide.i18n
I18N: Knowledge Management Internationalization Plugin v2 com.glideapp.knowledge.i18n2 Activating internationalization plugins for any of the available languages automatically activates this plugin. This plugin helps create and maintain translations of an article in various languages in a way that is easy to manage translations while authoring as well as viewing articles. Inactive false com.glideapp.knowledge3, com.glide.i18n
I18N: Korean Translations com.snc.i18n.korean Korean Translations Inactive false com.glide.i18n
I18N: Polish Translations com.snc.i18n.polish An Internationalization plugin for language internationalization. Provides Polish. Inactive false com.glide.i18n
I18N: Portuguese Translations com.snc.i18n.portuguese An Internationalization plugin for language internationalization. Provides Portuguese. Inactive false com.glide.i18n
I18N: Russian Translations com.snc.i18n.russian An Internationalization plugin for language internationalization. Provides Russian. Inactive false com.glide.i18n
I18N: Simplified Chinese Translations com.snc.i18n.chinese An Internationalization plugin for language internationalization. Provides Simplified Chinese. Inactive false com.glide.i18n
I18N: Spanish Translations com.snc.i18n.spanish An Internationalization plugin for language internationalization. Provides Spanish. Inactive false com.glide.i18n
I18N: Thai Translations com.snc.i18n.thai An Internationalization plugin for language internationalization. Provides Thai. Inactive false com.glide.i18n
I18N: Traditional Chinese Translations com.snc.i18n.traditional_chinese An Internationalization plugin for language internationalization. Provides Traditional Chinese. Inactive false com.glide.i18n
I18N: Turkish Translations com.snc.i18n.turkish An Internationalization plugin for language internationalization. Provides Turkish. Inactive false com.glide.i18n
Incident com.snc.incident Provides base functionality for Incident Management. Active true com.snc.service, com.snc.incident_notification,com.glideapp.report.itsm.incident.overview
Incident Assignment Workbench Demo com.snc.incident_assignment_workbench_demo Intelligent agent recommendation through dynamic matching rules/criteria. Inactive true com.snc.contact_management,com.glideapp.live_feed_document,com.glide.phone_number
Incident Communications Management com.snc.iam Allows crisis managers to manage communications for major issues, to bring together all involved users via SMS, conference calls, email subscriptions, and live feed. Inactive false com.snc.assignment_workbench
Incident Management - Major Incident Management com.snc.incident.mim Provides a recommended incident response process for managing incidents a business critical incident with pre-defined incident communication plans and a workbench to handle different aspects of the process including communication, collaboration, and postmortem. Inactive true com.snc.iam, com.snc.incident.updates, com.snc.task_outage
Incident Management Notification com.snc.incident_notification Provides Notification functionality to Incident Management. Active false
Incident Overview Homepage com.glideapp.report.itsm.incident.overview Provides Incident Overview Homepage. Active false com.glideapp.report
Incident Resolution Fields com.snc.incident_resolution_fields Adds Resolved and Resolved by fields to the Incident table, similar to Closed and Closed by, populated with a business rule when an incident is resolved or closed. Active false
Incident Updates com.snc.incident.updates Incident Updates Plugin - Includes any updates to the Incident Base Plugin. Active true
Index Suggestion com.glide.index_suggestion Suggest database indexes for slow queries. Active false Stats Tools, Column Statistics
Insert Multiple Web Service com.glide.web_service_insert_multiple Enables multiple inserts for the Direct SOAP API. Inactive false
Instance Security Dashboard (PA)

(New in London)

com.glide.instance_sec_dash Instance Security Dashboard using Performance Analytics. To access the complete set of functionalities for this dashboard, activate the Performance Analytics - Instance Security Dashboard plugin Active false
Integration - Common Components com.snc.integration.common Provides common scripts for integrations. Inactive false com.glide.system_import_set, com.glide.web_service_provider, com.glide.system_property_categories
Integration - JDBC com.snc.integration.jdbc Provides integration through JDBC. Inactive false com.glide.web_service_application, com.glideapp.agent, com.snc.integration.common
Integration - Microsoft SCCM (Deprecated) com.snc.integration.sccm Legacy version 3.0 integration with Microsoft SCCM. Replaced by Integration - Microsoft SCCM 2007. Inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2007 com.snc.integration.sccm2007 Provides integration with Microsoft SCCM 2007. Inactive false com.snc.integration.jdbc,com.snc.ci.identification
Integration - Microsoft SCCM 2012 (Deprecated) com.snc.integration.sccm2012 Legacy integration with Microsoft SCCM 2012. Replaced by Integration - Microsoft SCCM 2012 v2. Inactive false com.snc.integration.jdbc
Integration - Microsoft SCCM 2012 v2 com.snc.integration.sccm2012v2 Provides integration with Microsoft SCCM 2012. Inactive false com.snc.integration.jdbc,com.snc.ci.identification
Integration - Microsoft SCCM 2016 com.snc.integration.sccm2016 Integration with Microsoft SCCM. Inactive false com.snc.integration.jdbc, com.snc.ci.identification
Integration - Microsoft SMS / SCCM 2.0 (Deprecated) com.snc.integration.sms2 Legacy version 2.0 integration with Microsoft SMS/SCCM. Replaced by Integration - Microsoft SCCM 2007. Inactive false com.snc.integration.jdbc
Integration - Multifactor Authentication com.snc.integration.multifactor.authentication This plugin to set up Multifactor authentication on the instance. Active false
Integration - Multiple Provider Single Sign-On Enhanced UI com.snc.integration.sso.multi.ui Inactive false com.glide.ui.ng.guided_flow,com.snc.integration.sso.multi.installer
Integration - Multiple Provider Single Sign-On Installer com.snc.integration.sso.multi.installer Use this plugin instead of the Integration - Multiple Provider Single Sign-On plugin to activate the Multiple Provider Single Sign-On feature. The multiple provider single sign-on plugin enables organizations to authenticate against multiple IDPs (Identity providers) using SAML. It also supports authentication using multiple digest configurations. Inactive false
Integration - OpenID SSO com.snc.integration.sso.openid Enables single sign-on by exchanging URL parameters with an external OpenID Provider (OP). Inactive false com.snc.integration.common
Integration - Tivoli Enterprise Console (TEC) 2.0 com.snc.integration.tivoli_tec Provides version 2.0 integration with Tivoli Enterprise Console (TEC). Inactive false com.snc.integration.common, com.glide.web_service_application, com.glideapp.agent
Integration - Verizon eBonding com.snc.integration.verizon_ebonding Provides integration with Verizon eBonding. Inactive false com.snc.integration.common,com.glide.custom_web_service,com.glide.static_wsdl,com.glide.custom_web_service,com.glideapp.ecc_retry_policy
Integrations - External Authentication Framework com.glide.external.app Inactive false
Interaction Logging, Routing, and Queueing

(New in London)

com.glide.interaction Interaction Logging, Routing, and Queueing. Inactive false
Interactive Analysis com.glideapp.interactive_analysis Interactive Analysis Active false com.glideapp.home.publishers, com.glide.ui.ng, com.glide.ui.ng.amb, com.glide.ui.ng.form_elements
IP Range Based Authentication com.snc.ipauthenticator Controls access to an instance based on IP address. Active false
IT Data Mart com.snc.it_data_mart Stores the information that the IT Finance application uses to allocate expenses to specific accounts and segments in the general ledger. Inactive true
Item Designer support for the service catalog com.glideapp.servicecatalog.item_designer Service Catalog item designer. Active true com.glideapp.servicecatalog
ITOM Guided Setup com.snc.guided_setup_metadata.itom ITOM Guided Setup Metadata. Active false com.snc.guided_setup
ITSM and PA Demo Data com.snc.itsm_pa.demo Demo data for Incident, Problem, Change, Task SLAs, Business Services, Service Offering, Service Commitments, and Performance Analytics. Inactive true com.snc.incident, com.snc.problem, com.snc.change_request, com.snc.sla, com.snc.cmdb, com.snc.service_portfolio, com.snc.service_portfolio.sla
ITSM Guided Setup com.snc.guided_setup_metadata.itsm Contains metadata for ITSM Guided Setup. This plugin is for ServiceNow internal usage only. Active false com.snc.guided_setup
ITSM Spoke

(New in London)

com.snc.itsm.spoke This Spoke enables Flow Designers to automate and create flows and actions associated with ITSM Active false com.glide.hub
JS Code Coverage Debug com.glide.js.coverage Debug utility that collects coverage data for server-side Javascript. Inactive false com.glide.sessiondebug, com.glide.snc_code_editor
JSDebugger com.glide.glide-js-debugger ServiceNow server-side scripts debugger. Active false com.glide.glide-js-debugger-api
JSON Service request/response model com.snc.application.json_service Core components and helpers for a JSON request/response model. Includes JSON and XML transports for NG and GlideAjax support. An extension of the processor framework. Active false
Knowledge Document com.snc.knowledge_document Adds knowledge-based functionalities to the Managed Documents plugin. You can create a knowledge article from a document, or update a knowledge document to a newer revision. Inactive false com.snc.document_management
Knowledge Management - External Content Integration

(New in London)

com.snc.knowledge.external_integration Adds external content search capabilities to the knowledge management application. Once configured, this feature creates a copy of the external content on ServiceNow as knowledge articles, and then indexes the articles through Zing Search. You must have appropriate reuse and copy privileges before you configure an external source to be searchable using this feature. Inactive true com.snc.core.automation.connection_credential, com.snc.knowledge3, com.snc.knowledge_advanced.installer
Knowledge Management - Service portal com.snc.knowledge_serviceportal Provides knowledge management features on the service portal. Inactive false com.glide.service-portal.esm, com.snc.knowledge3
Knowledge Management Advanced com.snc.knowledge_advanced This plugin adds advanced features to Knowledge Management such as version control and subscriptions. It requires that all Knowledge bases are Knowledge v3. Please use Knowledge Management Advanced Installer plugin to activate. Inactive false com.snc.knowledge3
Knowledge Management Advanced Installer com.snc.knowledge_advanced.installer Use this plugin to install the Knowledge Advanced plugin. When you activate/upgrade this plugin, it will do validations on knowledge articles and knowledge bases to make sure that the Knowledge Advanced plugin can be successfully installed. If validation fails, look at the errors in the Plugin Activation Logs and follow instructions given to fix them. Once all the issues are fixed, please re-run this plugin to install Knowledge Advanced. Inactive false
Knowledge Management V3 com.snc.knowledge3 Activate this plugin when you upgrade from Eureka or earlier. Active true com.glide.ui.angular, com.glide.ui.ng,com.glideapp.knowledge2,com.glideapp.user_criteria,com.snc.contextual_search,com.snc.db.rotation,com.glideapp.live_feed_v2,com.glideapp.report.knowledge.overview
Knowledge Management Wiki Support com.glideapp.knowledge2.wiki Activate this plugin to enable support for Wiki type Knowledge articles. Active false com.glide.wiki, com.glideapp.knowledge2
Knowledge Overview Homepage com.glideapp.report.knowledge.overview Knowledge Overview Homepage. Active false com.glideapp.report
Knowledge Product Entitlements com.snc.kb_product_entitlements Knowledge Product entitlements, enables Customer Service admins to restrict access to customers based on products they are entitled to. Inactive false com.sn_customerservice
LDAP Support Enhanced UI com.glide.ldap.ui Inactive false com.glide.ui.ng.guided_flow, com.glide.ldap
Legal Service Management com.snc.legal_service_automation Manages legal matters and enables users to report and track matters. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Legal Service Management CMS Portal com.snc.legal_service_automation.cms Lets you launch Legal Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.legal_service_automation, com.snc.service_management.core.cms
Legal Service Management Mobile com.snc.legal_service_automation_m Manages Legal Service Management mobile components. Inactive true com.snc.legal_service_automation, com.snc.service_management_m
Limit Concurrent Sessions com.glide.limit.concurrent.sessions Activate this plugin to limit concurrent interactive sessions on the instance. Inactive false
Link Generator com.snc.linkgenerator Create deep links on any form to payroll, social media, or to products to fulfill computer or software requests. Generate URLs to manage content, knowledge articles, and catalogs. Inactive true
List v2 com.glide.list_v2 Updates to the display of lists that include a cleanup UI, hierarchical lists, and related lists embedded in forms. Active false com.glide.tiny_url, com.glide.ui_list_edit_with_form, com.glide.db_context_menu
List v3 Components com.glide.ui.list_v3_components Provides components required for List v3, including REST endpoints and Angular components. Active false com.glide.ui.list_api, com.glide.ui.ng,com.glide.ui.ng.amb,com.glide.ui.ng.form_elements,com.glide.ui.ng.filter,com.glideapp.report.charting_v2
Live Feed com.glideapp.live_feed_v2 Provides an updated application to post and share content in a ServiceNow instance. Active true com.glideapp.live_feed, com.glideapp.ui_components
Live Feed com.glideapp.live_feed Provides a place to post and share content in a ServiceNow instance. Active true com.glide.custom_web_service, com.glideapp.live_common, com.glide.notification
Live Feed Document - follow tasks (Incident, Change, etc.) com.glideapp.live_feed_document Enables you to manage your task conversations and comments from My Feed or a document group. Active false com.glideapp.live_feed
Magellan Navigator com.glide.ui.magellan_navigator Provides a redesigned application navigator for UI16. Combines standard navigation capabilities, customizable favorites, and recently accessed items in a single responsive control. Active false com.glide.ui.magellan_navigator_api, com.glide.ui.doctype, com.glide.ui.ng
Maintenance Schedules com.snc.maintenance_schedules Links configuration items to maintenance schedules. The maintenance schedules are checked against the planned dates for changes, and those that appear outside the maintenance schedule are so marked. Active false com.glide.schedules, com.snc.cmdb
Major Issue Management

(New in London)

com.sn_majorissue_mgt A set of capabilities used to manage customer-facing communications and resolution processes for common issues. Inactive true com.sn_customerservice,com.sn_publications,com.snc.task_communication_management
Managed documents com.snc.document_management Lightweight, ITIL-based solution for managing electronic documents within your ServiceNow instance. To enable the ability to publish to the knowledge base, activate the Knowledge Document plugin. Inactive true
Marketing Service Management com.snc.marketing_service_automation Manages marketing requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
Marketing Service Management CMS Portal com.snc.marketing_service_automation.cms Lets you launch Marketing Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.marketing_service_automation, com.snc.service_management.core.cms
Marketing Service Management Mobile com.snc.marketing_service_automation_m Manages Marketing Service Management mobile components. Inactive true com.snc.marketing_service_automation, com.snc.service_management_m
Merge Tool com.glide.ui.mergetool User interface for performing merges between two payloads. Active false com.glide.ui.angular, com.glide.snc_code_editor
Metadata Source Control com.glide.source_control Source control integration applies and commits changes in an external repository. Active false com.glide.system_update_set
Metadata Tree com.snc.metadata_tree Hierarchical representation of metadata. Active false com.snc.apps_file
Metadefender Integration com.snc.threat.metadefender Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat.intelligence
Metric Definition com.glide.metrics Provides an easy, declarative way to define metrics and allows the definitions to be tracked and stored by the system. Active true com.glide.schedules
MetricBase

(New in London)

com.snc.clotho Time Series storage and processing Inactive false com.glide.highcharts,com.glide.hub.flow_trigger
Microsoft AD Spoke for IntegrationHub

(New in London)

com.sn.ad.spoke The AD Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, groups, computers, and objects in AD. Inactive faslse com.glide.hub.designer_backend.model,com.glide.hub.action_step.powershell
Microsoft Azure AD Spoke for IntegrationHub

(New in London)

com.sn.azure_ad.spoke The Azure AD Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, security groups, and office groups. User management includes applying licenses that result in user provisioning into Office 365. Inactive false com.glide.hub.designer_backend.model,com.glide.hub.action_step.rest
MID Server com.glideapp.agent The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services. Active false com.glide.custom_web_service
MID Server Distributed Cluster

(New in London)

com.snc.agent.distributed.cluster Enables the MID Server distributed cluster type, for Operational Intelligence. Inactive false com.snc.sa.metric
Mobile Device ITIL and Service Management com.snc.itil_mobile Applications and modules for ITIL and Service Management. Active false com.glide.labels, com.glide.mobile
Mobile UI com.glide.ui.m User interface for mobile devices running iOS 6+ or Android 4+ with the Chrome browser. Provides nearly full-product functionality. Adds a System Mobile UI application to the application navigator in the standard UI for configuring the mobile UI. Active true com.glide.wiki, com.glide.labels,com.glide.db_images, com.glide.ui.font_icons,com.glide.ui.ng, com.glide.ui.zepto,com.glide.ui.tablet.theme,com.glide.ui.recent_selections,com.glide.ui.table_titles,com.snc.platform.security.oauth,com.glide.ui.magellan_navigator_api,com.glide.ui.list_api,com.glide.notification.push
Model Management com.snc.model Enables you to manage and maintain model categories, models, suites, and bundled models. Active true
Mutex stats com.glide.stats.mutex Mutex stats. Active false com.glide.stats
My Assets com.snc.asset_myassets Provides users with self-service access to their own assets, contracts, and requests. Active false com.snc.asset_management
Name-Value Pairs field editor com.glide.ui.name_values_editor Adds a detailed editor for name-value pairs field types. Active false com.glide.ui.ng
Next-Gen BSM com.snc.ng_bsm Next Generation BSM (NG-BSM) built on D3 and Angular. Provides an enhanced, modern interactive graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed and displays related information for CIs such as Events, Incidents, Problems, and Changes. Active false com.glide.ui.heisenberg
NG Common for the Guided Flow experience com.glide.ui.ng.guided_flow Common Angular Components for the Guided Flow experience. Inactive false com.glide.ui.tablet.theme, com.glide.ui.ng,com.glide.ui.themes.doctype
NG shared components com.glide.ui.ng Provides libraries and services common to plugins using Angular. Active false com.glide.ui.angular, com.glide.ui.angularui, com.glide.ui.ng.amb
Normalization Data Services Client com.glide.data_services_canonicalization.client Helps maintain consistency by ensuring that records for a given company refer to that company by the same name. Inactive false com.snc.cmdb
Normalization Data Services Configuration com.glide.data_services_canonicalization.config Normalization Data Services Configuration. Active false com.snc.guided_setup
Notification Preference Service com.glide.notification.preference.service Defines javascript and REST API for configuring notification preferences. Active false com.glide.notification
Notification Preference User Interface com.glide.notification.preference.ui Defines the user interface for the Notifications tab in the system settings menu. Active false NG shared components, com.glide.notification.subscription, Notification System Push Addon, com.glide.notification.preference.service
Notification System Push Addon com.glide.notification.push Adds support for push notifications to the notification system. Active false com.glide.notification, com.glide.push
Notify com.snc.notify Provides powerful platform features for workflow-driven voice calls, conference calls, and SMS messages making it possible to create flexible Interactive Voice Response (IVR) systems to do virtually anything. Requires the Twilio Driver and a separate contract with Twilio for SMS and Voice capabilities. Inactive true com.glide.phone_number, com.snc.notify.twilio
Notify - Twilio Driver com.snc.notify.twilio Provides Notify support for Twilio. Requires a separate contract with Twilio for SMS/Voice capabilities. Inactive false com.glide.phone_number
OAuth 2.0 com.snc.platform.security.oauth The implementation of OAuth 2.0 to support token granting and authentication. Active false com.glide.certificates, com.snc.platform.security.oauth.legacy
OAuth 2.0 legacy (Do not activate. Use 'OAuth 2.0') com.snc.platform.security.oauth.legacy Legacy implementation of OAuth 2.0. Install com.snc.platform.security.oauth instead. Active false
ODBC Commons com.glide.odbc.commons ODBC Commons. Active false
On-Call Scheduling com.snc.on_call_rotation Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On Call allows you to configure and build different on-call schedules per process and assignment group. When utilizing the Notify plugin, resources can use SMS and Voice escalations to interact with the escalation to acknowledge incidents, and so on. Inactive true com.glide.schedules, com.glide.notification,com.glide.ui.ng, com.snc.app.calendar,com.snc.fullcalendar
Openframe com.sn_openframe An interface to integrate external communication systems with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere within ServiceNow screens. Inactive false com.glide.ui.ng
Ordered Email Processing com.glide.email_ordered_processing Allows inbound email actions to be ordered, and programmatically stop processing. Active false
Organization Extension com.snc.organization_extension Provides Goals, Enterprise Strategy and Business Unit strategy entities. Active true
Organization Management com.snc.organization_management Active false
Outbound Email Notifications com.glide.email_outbound Enables outbound email notifications. Active false
Outbound HTTP Log com.glide.outbound_http_log Outbound HTTP request log Active false
Outbound Tracking com.glide.outbound_tracking Outbound request tracking. Active false com.glide.usageanalytics
Overview Pages com.glide.ui.overview_help Framework for Overview pages. Active false com.glide.ui.angular
Packages Call Removal Tool com.glide.script.packages_call_removal Scans scripts for Packages calls to ServiceNow Java classes, proposes changes to replace them with alternate scriptable names, and facilitates the script changes. Packages calls to ServiceNow Java classes will eventually be disallowed in a future ServiceNow release, and this utility helps prepare an instance for that. Inactive false
Password Reset com.glideapp.password_reset Provides the ability to create self-service and service desk password reset processes for a ServiceNow instance. Active true com.snc.process_flow_formatter, com.glide.notification, com.glide.usageanalytics
Password Reset Windows App com.glideapp.password_reset_desktop Password Reset Windows integration. Inactive false
PDF Generator com.snc.pdf_generator Provides a tool to generate PDF documents.

The Human Resources application uses this with various documents.

Inactive false com.snc.signaturepad
Performance Analytics com.snc.pa Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Active false com.glide.ui.angular, com.glideapp.report, com.glideapp.home.publishers, com.snc.core.automation, com.glide.usageanalytics
Performance Analytics - Administrator Console com.snc.pa.administration.console A single console where you can:
  • Explore and manage out-of-the-box content and Performance Analytics widgets and dashboards
  • Diagnose and resolve configuration errors
  • View usage analytics
  • Modify advanced configuration settings
  • Access ServiceNow help.
Active false com.snc.pa,com.glide.ui.ng, com.glide.ui.ng.amb, com.snc.pa.diagnostics, com.snc.pa.usage.overview
Performance Analytics - Configuration Generator com.snc.pa.configurationgenerator Provides a configuration generator for creating a set of Performance Analytics indicators, breakdowns, dashboards, and widgets based on the task-derived table. Inactive false com.snc.pa
Performance Analytics - Content Pack - Application Portfolio Management

(New in London)

com.snc.pa.apm Application Portfolio Management dashboards developed using Performance analytics premium. Inactive true com.snc.apm,com.snc.pa
Performance Analytics - Content Pack - Application Portfolio Management and Change Management com.snc.pa.apm.change_request Provides integration of Application Portfolio Management with Change Management which enables performance analytics dashboards of business applications associated with Change requests.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Inactive true com.snc.apm, com.snc.pa, com.snc.pa.change
Performance Analytics - Content Pack - Application Portfolio Management and Problem Management com.snc.pa.apm.problem Provides integration of Application Portfolio Management with Problem Management which enablesperformance analytics dashboards of business applications.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Inactive true com.snc.apm, com.snc.pa, com.snc.pa.problem
Performance Analytics - Content Pack - Change Management com.snc.pa.change Performance Analytics content pack for Change Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.glideapp.report.itsm.change.overview
Performance Analytics - Content Pack - Cloud Management com.snc.pa.cmp Performance Analytics content pack Cloud Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa,com.snc.runbook_automation.virtualization
Performance Analytics - Content Pack - Communities com.snc.pa.communities Performance Analytics content pack Communities out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa,com.sn_communities
Performance Analytics - Content Pack - Configuration Management (CMDB) com.snc.pa.cmdb Performance Analytics content pack Configuration Management (CMDB) out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.cmdb, com.snc.pa.change
Performance Analytics - Content Pack - Customer Service (New) com.snc.pa.customer_service Performance Analytics content pack Customer Service out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa,com.glideapp.report.customer_service,com.sn_customerservice,com.sn_customerservice_pa
Performance Analytics - Content Pack - Discovery com.snc.pa.discovery Performance Analytics content pack for Discovery out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.pa.cmdb,com.snc.discovery
Performance Analytics - Content Pack - Event Management com.snc.pa.em Performance Analytics content pack for Event Management core out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa,com.glideapp.itom.snac,com.glideapp.report.em
Performance Analytics - Content Pack - Field Service Management com.snc.work_management_pa Provides Performance Analytics content for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.pa, com.snc.work_management
Performance Analytics - Content Pack - Financial Management com.snc.pa.fm Performance Analytics content pack Financial Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.financial_management, com.snc.pa
Performance Analytics - Content Pack - Financial Management for Customer Service

(New in London)

com.snc.pa.fm.csm

Enables Performance Analytics dashboards for Financial Management associated with Customer Service Management.

Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.

Inactive true com.snc.financial_management_for_csm,com.snc.pa
Performance Analytics - Content Pack - Financial Management for Field Service Management

(New in London)

com.snc.pa.fm.fsm

Enables Performance Analytics dashboards for Financial Management associated with Field Service Management.

Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.

Inactive false com.snc.financial_management_for_fsm,com.snc.pa
Performance Analytics - Content Pack - Financial Management for Financial Planning com.snc.pa.financial_planning Enables Performance analytics dashboards to associated to Financial Planning Process. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.financial_planning,com.snc.pa
Performance Analytics - Content Pack - GRC: Audit Management

(New in London)

com.sn_audit_pa Provides Performance Analytics reports for the GRC Audit Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_grc_pa,com.sn_audit
Performance Analytics - Content Pack - GRC: Policy and Compliance Management

(New in London)

com.sn_compliance_pa Provides Performance Analytics reports for the GRC Policy and Compliance Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_grc_pa,com.sn_compliance
Performance Analytics - Content Pack - GRC: Risk Management

(New in London)

com.sn_risk_pa Provides Performance Analytics reports for the GRC Risk Management application. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_grc_pa,com.sn_risk
Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App

(New in London)

com.sn_hr_employee_files_pa Provides Performance Analytics reports and dashboard for the scoped HR application Employee Document Management. Inactive false com.sn_employee_document_management,com.sn_hr_core
Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App

(New in London)

com.sn_hr_lifecycle_pa Provides Performance Analytics reports for Scoped HR Lifecycle Events. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_hr_lifecycle_events
Performance Analytics - Content Pack - Human Resources Scoped App com.sn_hr_pa Provides Performance Analytics reports for Scoped HR. Activation of this plugin on production requires a PA Premium license. Contact ServiceNow for details. Inactive true com.sn_hr_core
Performance Analytics - Content Pack - Incident SLA Management com.snc.pa.sla Performance Analytics content pack for Incident SLA Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - ITSM Dashboards com.snc.pa.itsm_dashboards Performance Analytics content pack for ITSM Dashboards. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa.change, com.snc.pa.problem, com.snc.pa.request, com.snc.pa.request2, com.snc.pa.knowledge, com.snc.pa.sla, com.snc.pa.spotlight.incident
Performance Analytics - Content Pack - Knowledge Management com.snc.pa.knowledge Performance Analytics content pack for Knowledge Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.knowledge3,com.glideapp.report.knowledge.overview
Performance Analytics - Content Pack - Operational Intelligence

(New in London)

com.snc.sa.metric.pa.content Performance Analytics content pack for Operational Intelligence out-of-the-box Dashboard and KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.sa.metric,com.snc.pa,com.glideapp.canvas,com.snc.pa.em
Performance Analytics - Content Pack - Problem Management com.snc.pa.problem Performance Analytics content pack Problem Management out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.glideapp.report.itsm.problem.overview
Performance Analytics - Content Pack - Project Portfolio Suite com.snc.pa.ppm Performance Analytics content pack for Project Portfolio Suite core out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.project_portfolio_suite
Performance Analytics - Content Pack - Project Portfolio Suite Dashboards com.snc.pps_dashboards Performance Analytics content pack for Project Portfolio Suite Dashboards core out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa, com.snc.project_portfolio_suite
Performance Analytics - Content Pack - Request Management (Requested Item) com.snc.pa.request Performance Analytics content pack for Request Management out-of-the-box KPIs for Requested Items. Installed with Performance Analytics - Premium. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - Request Management (Requests) com.snc.pa.request2 Performance Analytics content pack for Request Management out-of-the-box KPIs for Requests. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa
Performance Analytics - Content Pack - Service Desk Chat com.snc.pa.chat Performance Analytics content pack Service Desk Chat out-of-the-box KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.glide.connect, com.glide.connect.support, com.glide.connect.managers_dashboard, com.snc.pa
Performance Analytics - Content Pack - Service Mapping

(New in London)

com.snc.service-mapping.pa.content Performance Analytics content pack for Service Mapping out-of-the-box Dashboard and KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa,com.snc.pa.cmdb
Performance Analytics - Content Packs for ITSM com.snc.pa.premium.all_content Installing this plugin installs content packs for Incident, Problem, Change, Incident SLA, Knowledge, and Requested Items for Performance Analytics. Inactive false com.snc.pa.change, com.snc.pa.problem,com.snc.pa.request, com.snc.pa.request2,com.snc.pa.knowledge, com.snc.pa.sla
Performance Analytics - Context Sensitive Analytics for Change Management com.snc.pa.change.context_sensitive_analytics Provides additional ability to open PA context sensitive PA dashboards in change request form based on UI actions. Inactive false com.snc.pa, com.snc.pa.change
Performance Analytics - Context Sensitive Analytics for Chat com.snc.pa.chat.context_sensitive_analytics Provides additional dashboard to analyze Connect Support metrics for support queues in Performance Analytics. Adds a related link to the Chat Queue Entry [chat_queue_entry] form to quickly display Performance Analytics metrics for the associated queue. Inactive false com.snc.pa, com.snc.pa.chat
Performance Analytics - Context Sensitive Analytics for Customer Service com.snc.pa.cs.context_sensitive_analytics Performance Analytics adding ability to open PA context-sensitive dashboards in customer service form based on UI actions. Inactive false com.snc.pa, com.snc.pa.customer_service,com.sn_customerservice,com.snc.pa.customer_service
Performance Analytics - Context Sensitive Analytics for Incident com.snc.pa.incident.context_sensitive_analytics Performance Analytics adding ability to open PA context-sensitive dashboards in incident form based on UI actions. Inactive false com.snc.pa
Performance Analytics - Context Sensitive Analytics for Problem Management com.snc.pa.problem.context_sensitive_analytics Performance Analytics adding ability to open PA context sensitive PA dashboards in problem form based on UI actions. Inactive false com.snc.pa, com.snc.pa.problem
Performance Analytics - Data Collector. Deprecated. Use plugin Performance Analytics instead com.snc.pa.dc Data Collector for Performance Analytics. Deprecated. Use plugin Performance Analytics instead Inactive false
Performance Analytics - Diagnostics com.snc.pa.diagnostics Enables users to run diagnostics on Performance Analytics records and related applications. Active false com.snc.pa
Performance Analytics - Example - LinkedIn com.snc.pa.linkedin Automatically imports LinkedIn data historically and daily. Inactive false com.snc.pa
Performance Analytics - Example - Stocks Quotes com.snc.pa.stock Automatically imports stock quotes data historically and daily. Inactive false com.snc.pa
Performance Analytics - Example - Twitter com.snc.pa.twitter Automatically import Twitter data historically and daily. Inactive false com.snc.pa
Performance Analytics - Instance Security Dashboard

(New in London)

com.snc.pa.instance_sec_dash Instance Security Dashboard using Performance Analytics. Refer to the ServiceNow Product Documentation for more details. Inactive false com.snc.pa,com.glide.instance_sec_dash
Performance Analytics - PA Solution Library com.snc.pa.solution.library Allows you to upgrade the visuals of dashboards that are shipped in other content packs. Upgrade or duplicate whole dashboards or selected elements. Active false com.snc.pa
Performance Analytics - Premium

(New in London)

com.snc.pa.premium

Enables the functionality provided by the fully licensed version of Performance Analytics. Requires additional fee. Functionality includes the ability to:

  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
Inactive false com.snc.pa
Performance Analytics - Scores Migration com.snc.pa.scores_migration Installing this plugin will migrate scores from old tables to new tables. To provide optimal performance, the Scores [pa_scores] table is being migrated to Scores Level 1 [pa_scores_l1] and Scores Level 2 [pa_scores_l2]. During migration you cannot collect, modify, or delete scores. Scheduled data collection and cleanup jobs will not run during migration. Active false com.snc.pa
Performance Analytics - Spotlight com.snc.pa.spotlight Enables records to be ranked by multiple weighted criteria. When a record surpasses a threshold of total weights, a Spotlight is created to highlight that record. Inactive false com.snc.pa
Performance Analytics - Spotlight - change spotlight content pack com.snc.pa.spotlight.change Provides preconfigured Spotlight components and a dashboard to identify and prioritize Change records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false com.snc.pa.spotlight, com.snc.pa.change
Performance Analytics - Spotlight - Incident Spotlight content pack com.snc.pa.spotlight.incident Provides preconfigured Spotlight components and a dashboard to identify and prioritize Incident records according to multiple weighted criteria. Inactive false com.snc.pa.spotlight, com.glideapp.canvas
Performance Analytics - Spotlight - Problem spotlight content pack com.snc.pa.spotlight.problem Provides preconfigured Spotlight components and a dashboard to identify and prioritize Problem records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false com.snc.pa.spotlight,com.snc.pa.problem
Performance Analytics - Spotlight - Request spotlight content pack com.snc.pa.spotlight.request Provides preconfigured Spotlight components and a dashboard to identify and prioritize Request records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false com.snc.pa.spotlight,com.snc.pa.request2
Performance Analytics and Reporting - Service Portal Widgets com.snc.pa.sp.widget Support for PA widgets in the Service Portal. A number of JavaScript and CSS libraries are included to be able to run PA widgets independently in the Service Portal. Inactive false com.glide.service-portal
Performance Analytics Content Pack for Major Incident Management com.snc.pa.incident.mim Provides out-of-the-box KPIs and dashboards for identifying and tracking major incidents. Extended functionality available with fully licensed Performance Analytics. Inactive false com.snc.incident.mim
Performance Analytics Usage Overview com.snc.pa.usage.overview This plugin contains dashboards, reports, and indicators to monitor Performance Analytics and Reporting usage. Active false com.snc.pa
Performance Analytics Premium com.snc.pa.premium Enables the functionality provided by the fully licensed version of Performance Analytics. Requires additional fee. Functionality includes the ability to:
  • Create indicators, breakdowns, and other records
  • Create interactive filters and use interactive analysis
  • Create text analytics widgets
  • Use Performance Analytics with external data
  • Preserve scores beyond 180 days
Inactive false com.snc.pa
Performance Analytics and Reporting - Service Portal Widgets

(New in London)

com.snc.pa.sp.widget Support for PA widgets in the Service Portal. A number of JavaScript and CSS libraries are included to be able to run PA widgets independently in the Service Portal. Inactive false com.glide.service-portal
Performance Analytics Premium for APM com.snc.pa.premium.apm Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Business Management com.snc.pa.premium.itbm Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Cloud Control Center com.snc.pa.premium.ccc Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Customer Service com.snc.pa.premium.cs Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Financial Management com.snc.pa.premium.fm Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Human Resource Management com.snc.pa.premium.hr Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for IT Operations Management com.snc.pa.premium.itom Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for IT Operations Suite com.snc.pa.premium.itos Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Project Portfolio Management com.snc.pa.premium.ppm Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Security Incident Response com.snc.pa.premium.sir Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Service Management com.snc.pa.premium.service_management Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Service Watch Insight com.snc.pa.premium.swi Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Analytics Premium for Software Asset Management com.snc.pa.premium.sam Installing this plugin will remove the limitations of the out of box Performance Analytics. Inactive false com.snc.pa
Performance Dashboards com.glide.performance_dashboards Performance Dashboards Active false com.glide.cms
Platform as a Service com.snc.paas Allows the development of custom applications to meet business needs. Active false com.glideapp.workflow
Problem Management com.snc.problem Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Active true com.snc.service, com.glideapp.report.itsm.problem.overview
Problem Overview Homepage com.glideapp.report.itsm.problem.overview Displays Problem overview homepage. Active false com.glideapp.report
Problem Tasks com.snc.problem_task Adds a Problem Task table with a reference to the Problem table. Active false
Process Flow Formatter com.snc.process_flow_formatter Quickly summarizes multiple pieces of information about a process and displays the stages graphically at the top of a form. Active false
Procurement com.snc.procurement Allows users to create purchase orders and obtain items for fulfilling service catalog requests. Inactive true
Product Catalog com.snc.product_catalog Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. Active true
Project Management com.snc.project_management_v3 The Project Management application aids in planning, organizing and managing projects and resources in order to setup, execute, and complete a project faster and easier. Only upgrade is allowed for this plugin. Activation should be done through Project Portfolio Suite with Financials plugin. Inactive true com.snc.project_management_delete,com.glide.schedules, com.snc.planned_task_v2, com.snc.time_card,com.snc.skills_management,com.snc.process_flow_formatter,com.snc.cost_management,com.snc.project_management_db_views,com.snc.project_workbench,com.snc.timeline_visualization,com.glide.ui.checklist
Project Management TeamSpace 1 com.snc.ppm_teamspace_1 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive true com.snc.financial_planning_pmo
Project Management TeamSpace 2 com.snc.ppm_teamspace_2 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 3 com.snc.ppm_teamspace_3 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 4 com.snc.ppm_teamspace_4 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Management TeamSpace 5 com.snc.ppm_teamspace_5 Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo
Project Portfolio Suite com.snc.project_portfolio_suite The Project Portfolio Suite (PPS) plugin activates an integrated set of applications for project portfolio management and IT software development. Only upgrade is allowed for this plugin. Activation should be done through Project Portfolio Suite with Financials plugin. Inactive true com.snc.project_management_v3,com.snc.demand_management,com.snc.resource_management,com.snc.sdlc.scrum.pp, com.snc.test_mgmt,com.snc.sdlc.scrum.ppm_int,com.snc.test_mgmt.ppm_int,com.snc.program_management
Project Portfolio Suite with Financials com.snc.financial_planning_pmo Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. It also helps you plan, track, and manage cost and budget on projects and demands in a portfolio to strike a balance between investment and returns. Agile management and test management help you to improve productivity and service delivery. Inactive true com.snc.project_portfolio_suite, com.snc.financial_planning
Protocol Profile Manager com.glide.protocol_profile Defines properties associated to protocols such as default port and keystore. Active false
Push Feedback com.glide.push.feedback Collects feedback from the Apple push notification service or another feedback service. Provides a REST API for other instances to collect from this service. Inactive false com.glide.push
Push Notification com.glide.push Defines push notification message enqueuing and sending Responsible for processing push notifications to their next destination. Active false
Push Retention com.glide.push_retention Provides retention policy for push notifications. Active false com.glide.push, com.glide.auxdb
Qualys Vulnerability Integration com.snc.vulnerability.qualys Provides the ability to integrate the ServiceNow Vulnerability Response application with the Qualys vulnerability scanner. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.vulnerability
Query stats com.glide.stats.query Query stats. Active false com.glide.stats
Quiz Designer com.glide.quiz_designer Provides the ability to send scored questionnaires quickly and easily to one or more users. A quiz may have categories of questions that are assigned only to some users. Inactive false com.glide.assessment_designer.common, com.snc.assessment_core
Random Watermark Support com.glide.email.random_watermark Generate unpredictable watermarks, and enable matching on these watermarks in inbound emails. Active false com.glide.mailbox
Rate Limit for REST API

(New in London)

com.glide.rest.rate_limit Rate Limit support for REST API Active true
Read-Only User Role com.snc.read_only.role Enables Read-Only user role functionality. Active false
Relationship Layout com.glide.ui.relationship_layout Enables scoped relationships to be associated to out-of-scope related list views. Active false
Release Management com.snc.release_management_v2 The Release Management v2 plugin is a rewrite of the original release management module. All products, releases, features, and release tasks are planned_task extensions, and much of the project management functionality (Gantt charts, timelines, time cards) is shared with release. Inactive true com.snc.release_management, com.snc.planned_task, com.snc.process_flow_formatter
Report - PDF Page Header Footer Templates com.glideapp.report_page_hdrftr Allows the user to configure and store page headers and footers for PDF reports. Active false com.glideapp.report, com.glideapp.report2
Report Charting v2 com.glideapp.report.charting_v2 Installs V2 of ServiceNow charts with HighCharts. Active false com.glideapp.report, com.glideapp.report2
Report Engine - use summary table for reports com.glideapp.summary_report_engine Causes the data from all reports, custom and standard, to be stored in the sys_report_summary table and separates the data from the rendering process for all reports. Report data is periodically purged from the sys_report_summary table (approximately every two hours). Active false com.glideapp.report2
Report Security - enforce access control checks com.glideapp.report_security Enforces ACL checks when reports are created, deleted or updated. Active false com.glideapp.report, com.glideapp.report2
Reporting Statistics Reports com.glideapp.report_statreports Provides reports and dashboards on reporting statistics. Inactive false com.glideapp.report
Required Form Fields com.snc.required_form_fields Allows an administrator to specify required fields that cannot be removed from a form. Inactive false
Resource Management com.snc.resource_management Enables resource requesters and resource managers to plan, organize, and manage resources for both planned and unexpected work. Activating Resource Management automatically activates the Project Management plugin if it is not already active. Only upgrade is allowed for this plugin. Activation should be done through Project Portfolio Suite with Financials plugin. Inactive true com.snc.schedule_loader,com.snc.process_flow_formatter,com.snc.cost_management,com.snc.pps_portal_common
Resource Matching Engine com.snc.matching_rule Provides a Resource Matching Engine. Inactive false com.snc.skills_management,com.snc.agent_schedule
Responsive Canvas com.glideapp.canvas Enables responsive canvas. For dashboards, the responsive canvas dynamically responds to dashboard resizing and enables dragging to place and resize widgets. Easily find and preview widgets that you want to add directly from the canvas. Active false com.glideapp.home, com.glide.text_search,com.glide.db_images, com.glide.ui.angular,com.glide.ui.ng
Responsive Dashboards com.glideapp.dashboards Easily create, modify, and share dashboards using responsive and dynamic widget layouts. Active false com.glideapp.canvas, com.glideapp.home,com.glide.text_search, com.glide.db_images,com.glide.ui.angular,com.glide.ui.ng,com.snc.pa
REST API for global text search com.glide.globalsearch REST API for global text search. Active false com.glide.rest
REST API Provider com.glide.rest Provides a REST API framework to support RESTful services. Active false com.glide.ui.angular, com.glide.ui.heisenberg
Restore Deleted Records com.snc.undelete Restores deleted records from audited tables and references to those records. Also restores any records that were deleted as a result of a cascade delete rule. Inactive false
Role Delegation com.snc.role_delegation Allows an administrator to designate role delegators, who can delegate any role they have to members of their group. Active false com.glideapp.workflow
Sales Force Automation application template com.snc.sfa2 Provides tools to manage sales and marketing operations throughout the sales life cycle from lead generation through contract completion. Inactive true com.snc.process_flow_formatter
Schema Map v3 com.glide.erd Displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema. Active false com.glide.diagrammer
Scoped Analytics Framework com.glide.scoped_analytics_framework Analytics Framework for Scoped Applications. Active false
Scoped Application Restricted Caller Access

(New in London)

com.glide.scope.access.restricted_caller Allow scoped applications to restrict access to public tables and script includes. Inactive false
Script stats com.glide.stats.script Script stats. Active false com.glide.stats.script
Script Templates com.glide.script.templates Provides templates for some script fields. Active false
Script Whitelist Manager com.glide.script.whitelist Provides temporary support for continued direct invocation of whitelisted Java Packages, Constructors, and Methods. Active false
Scripted REST APIs com.glide.scripted_rest_services Provides a framework for building Scripted REST APIs. Active false com.glide.rest, com.glide.scripted_rest_services.internal, com.glide.scripted_rest_services.errors
Scripted REST APIs - Error types com.glide.scripted_rest_services.errors An internal plugin component to Scripted REST APIs. Active false
Scripted REST APIs - Internal com.glide.scripted_rest_services.internal An internal plugin component to Scripted REST APIs Active false
SCSS Bootstrap Theme com.glide.ui.scss.bootstrap Theme assets for Bootstrap using SCSS. Active false com.glide.ui.scss
SCSS Content Provider com.glide.ui.scss SCSS Content Provider. Active false
SDLC - SCRUM com.snc.sdlc.scrum Adds a release process specific to a Scrum development process. Sits on top of the SDLC application, adding additional agile notions like epics, stories, and sprints. Inactive true com.snc.sdlc
Security Dashboard com.glide.security.dashboard This plugin activates the Security Dashboard. Active false com.snc.guided_setup
Security Incident Analytics com.snc.security_incident.analytics Provides an integration of Security Incident Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.pa, com.snc.treemap, com.snc.security_incident
Security Incident Response com.snc.security_incident Provides visibility into the state of an organization’s security using many of the same workflow and reporting capabilities ServiceNow is known for. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core,com.snc.task_outage, com.snc.treemap,com.snc.secops.orchestration,com.snc.security_support.sir, com.snc.whtp,com.snc.threat
Security Incident Response UI com.app_secops_ui Provides an enhanced user interface for monitoring and resolving threats to an organization’s security. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_incident
Security Integration Framework

(New in London)

com.snc.sec.int.framework Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false
Security Jump Start (ACL Rules) com.snc.system_security Adds ACL rules to provide a jump-start on securing many system tables, making it easier for an organization to get into production more quickly. Active false
Security Operations 'Have I Been Pwned?' Integration com.snc.secops.pwned Provides the ability to submit Whois lookups on domain names and URLs to obtain context on URL observables, and to make better determination on threats. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat, com.snc.security_incident
Security Operations ArcSight Logger Integration com.snc.secops.arcsight.logger Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Carbon Black Integration com.snc.secops.carbonblack Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.secops.orchestration, com.snc.security_incident
Security Operations CrowdStrike Host Integration com.snc.secops.crowdstrike.host Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations CrowdStrike Intelligence Integration com.snc.secops.crowdstrike.intel Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat, com.snc.threat.intelligence
Security Operations Elasticsearch Integration com.snc.secops.elasticsearch Searches your Elasticsearch logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations McAfee ESM Integration com.snc.secops.mcafee.esm Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Microsoft Exchange Integration com.snc.secops.ms-exchange Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_incident
Security Operations Palo Alto Networks - AutoFocus com.snc.secops.paloalto.autofocus Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks AutoFocus. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident,com.snc.secops.orchestration
Security Operations Palo Alto Networks - Firewall com.snc.secops.paloalto Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.secops.orchestration,com.snc.security_incident
Security Operations Palo Alto Networks - WildFire com.snc.secops.paloalto.wildfire Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks WildFire application. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident, com.snc.secops.orchestration
Security Operations QRadar SIEM Integration com.snc.secops.qradar.siem Provides the ability to integrate the ServiceNow Security Incident Response application with QRadar SIEM data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Splunk Integration com.snc.secops.splunk Searches your Splunk logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident
Security Operations Spoke

(New in London)

com.snc.secops.spoke Provides the ability to use Security Operations flows and actions. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident, com.glide.hub
Security Operations Tanium Integration com.snc.secops.tanium Provides the ability to integrate the ServiceNow Security Incident Response application with Tanium data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident, com.snc.secops.orchestration
Security Operations WHOIS Integration com.snc.secops.whois Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat
Security Support Common com.snc.security_support.common Provides common functionality for use across the various security applications, such as Security Incident Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_support.core
Security Support Orchestration com.snc.secops.orchestration Provides an integration of Security Operations with Orchestration to allow the facilitation of workflow activities within Security Incident Response, Threat Intelligence, or Vulnerability Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.runbook_automation.runtime,com.snc.security_support.common
Self Service Password Reset com.snc.password_reset Allows locally authenticated users to request a temporary password if they forget their current password. Active false com.glideapp.password_reset
Self-Service Portal for Analytics com.snc.pa.bi_service Self-Service Portal for Analytics - Allows users to request services related to dashboard access. Inactive false com.snc.pa
Sentiment Analysis

(New in London)

com.snc.sentiment_analysis This plugin is used for Sentiment Analysis Inactive false com.snc.core.automation.connection_credential
Server-side JavaScript Debugger com.glide.debugger Allows application developers and administrators to efficiently debug scripts that drive the applications they develop and support. Active false com.glide.ui.angular, com.glide.ui.zepto, com.glide.ui.font_icons
Service Catalog CMS Extension com.glideapp.servicecatalog.cms Provides the ability to define the catalog experience within CMS. Active false com.glideapp.servicecatalog.platform,com.glide.cms
Service Catalog core applications com.glideapp.servicecatalog Allows customers to order predefined, bundled goods and services from your IT organization or other departments. Active true com.glideapp.servicecatalog.platform,com.glideapp.servicecatalog.execution_plan,com.glideapp.servicecatalog.currency
Service Catalog Manager com.snc.sc_catalog_manager Provides utility for managing categories, catalog items, and Knowledge Base links for Service Catalogs. Inactive false
Service Catalog REST API com.glideapp.servicecatalog.rest.api Service Catalog REST API. Active false com.glideapp.servicecatalog.scoped.api
Service Catalog Scoped API com.glideapp.servicecatalog.scoped.api Service Catalog Scoped API to support application creation on Service Catalog platform. Active true com.glideapp.servicecatalog
Service Creator com.glide.service_creator Enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education. Active true com.glide.ui.ng.cc, com.glideapp.servicecatalog.item_designer
Service Desk Call com.snc.service_desk_call Enables Service Desk staff to collect information in a call that does not relate to a specific process. The call is transferred to an incident, problem, change request or service catalog request. Inactive false
Service level management com.snc.sla

Provides the core SLA functionality. SLA Definitions provide conditions to start, pause, stop, cancel and reset Task SLAs against any Task type. In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each Task SLA which is typically used to generate notifications.

Active true com.glideapp.workflow, com.glide.schedules, com.glide.relative_duration
Service Level Management Dashboard

(New in London)

com.snc.sla.overview This plugin provides the My SLAs Dashboard for Service Level Management Active false com.glideapp.canvas,com.snc.sla
Service level management guided tour com.snc.sla.guided_tour Provides the Guided tour of SLA functionality. Active false
Service Management Core com.snc.service_management.core Installs the core Service Management items used to allow other service-related plugins to work, such as Field Service, Facilities, HR, Legal, Finance, Marketing, and the custom-app creator. Inactive false com.snc.automatic_assignment,com.snc.asset_management,com.snc.process_flow_formatter,com.snc.state_flows, com.snc.knowledge3,com.snc.skills_management,com.snc.territory_management,com.snc.document_management,com.snc.task_activity,com.snc.service_management.geolocation,com.snc.service_management_m,com.glide.encryption,com.snc.common_workbench,com.glide.ui.checklist
Service Management Geolocation com.snc.service_management.geolocation Provides Service Management geolocation capabilities. Inactive true com.snc.geolocation
Service Management Geolocation Mobile com.snc.service_management_m Adds a menu in the new mobile UI for Service Management Geolocation. Inactive false com.glide.ui.m, com.snc.service_management.geolocation
Service Modeling com.snc.cmdb.service.modeling Core infrastructure for Service Modeling used in Service Mapping and Delivery Inactive false com.glide.vars, com.snc.cmdb.enterprise
Service Portal - Knowledge Base com.glide.service-portal.knowledge-base Knowledge base for SP Active false
Service Portal - Service Catalog com.glide.service-portal.service-catalog Enables Service Catalog widgets for Service Portal. Active No No
Service Portal - Service Catalog v2

(New in London)

com.glideapp.servicecatalog.portal Enables Service Catalog widgets for Service Portal. Active No No
Service Portal - Service Status com.glide.service-portal.service-status Service Status gives information on current, planned, and historical outages for Business Services so they do not have to call your Service Desk. Loading demo data randomly generates 90 days of outages for 19 demo data Business Services. Active true com.glide.service-portal
Service Portal Announcements

(New in London)

com.glide.service-portal.announcements Enables administrators to broadcast announcements to Service Portal users. Active true
Service Portal Configuration Pages com.glide.service-portal.config Service Portal Configuration Pages. Active false com.glide.service-portal
Service Portal Designer com.glide.service-portal.designer Drag-and-drop wysiwyg portal designer Active false com.glide.service-portal
Service Portal for Enterprise Service Management com.glide.service-portal.esm Provides a default service portal with easy configuration and designer. End-user resources include Knowledge Base, Service Catalog, Services Status, and Social Q&A. Active true com.glide.service-portal,com.glide.service-portal.service-status,com.glide.service-portal.sqanda
Service Portal Social QA com.glide.service-portal.sqanda Service Portal Social QA. Active false com.glide.service-portal
Service Portal Surveys com.glide.service-portal.survey Service Portal Surveys and Assessments. Active false
Service Portal User Criteria Support com.glide.service-portal.user-criteria Enables Service Portal User Criteria support. Installing this plugin will create new user criteria records for each of your widgets and pages that already have role-based permissions on them. Inactive false com.glide.service-portal,com.glideapp.user_criteria
Service Portfolio Management com.snc.service_portfolio Allows an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a homepage. Inactive true com.glideapp.servicecatalog, com.glideapp.summary_report_engine
Service Portfolio Management - SLA Commitments com.snc.service_portfolio.sla Allows commitments to be defined by an SLA, so that staff can track how efficiently the service desk meets commitments for a service offering. Inactive true com.snc.service_portfolio, com.snc.sla
ServiceNow Antivirus Program

(New in London)

com.glide.snap ServiceNow Antivirus Program Inactive false com.glide.rest
ServiceNow Subscription Management com.snc.usage_admin.snc ServiceNow Subscription Management. Active false com.snc.usage_admin.base
SessionDebug com.glide.sessiondebug Provides SessionDebug statements and filtering. Active false
Signature Pad com.snc.signaturepad Provides a tool to allow a digital signature in a .pdf document.

The Human Resources application uses this with various documents.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive false com.glide.db_images
Skills Management com.snc.skills_management Enables an administrator to assign configured competencies, called skills, to groups or individual users. These skills can then be used to determine which users and groups can be assigned particular tasks. Inactive true
SLA Breakdowns

(New in London)

com.snc.sla.breakdowns
Provides the ability to generate breakdown data for each Task SLA record. For example, you can generate breakdown data on the basis of the Assignment group and Assigned to fields.
Note: You need to have up-to-date versions of script includes TaskSLAController and RepairTaskSLAController before activating this plugin to ensure that breakdown data is generated correctly. If you have customized versions of the script includes TaskSLAController and RepairTaskSLAController, you need to incorporate all customizations into the versions of these files from the most recent upgrade.
Active false com.snc.sla
SLA Contract Add-on com.snc.sla.contract2 Extends the existing SLA functionality, by utilizing a contract as the master document that houses all appropriate data needed to drive the SLA processing of your task. Inactive false com.snc.sla
SLA Timeline com.snc.sla.timeline Provides the ability to view an SLA in a timeline. Active false
SM Planned Maintenance com.snc.planned_maintenance Allows setup and configuration for repeating and triggered requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core
sn-custom-tinymce-scoped-app

(New in London)

com.sn-custom-tinymce-scoped-app Scoped app providing custom tinymce build Inactive false
SNC Code Editor com.glide.snc_code_editor Active false
Social Q&A com.sn_kb_social_qa Allows users to ask and respond to questions and to vote on questions and answers. Social Q&A extends the Knowledge application and uses existing Knowledge functionality such as user criteria and multiple knowledge bases. Active true com.snc.knowledge3, com.glide.ui.ng.amb
Software Development Lifecycle (SDLC) com.snc.sdlc Extends the Release Management v2 plugin by adding some new structures to accommodate the software development life cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common waterfall method of development. Inactive true com.snc.release_management_v2
Special Handling Notes com.sn_shn Special Handling Notes. Inactive false
Special Handling Notes Demo Data com.snc.shn_demo Special Handling Notes application demo data. Inactive false com.sn_shn, com.snc.customerservice.demo
State Flows com.snc.state_flows Enables advanced users to customize the state flow of any task table that uses states. Inactive false
Stats Tools com.glide.db.query_stats Records statistics for system activities that affect performance. Query, Script, and Transaction stats, database performance tuning tools. Active false com.glide.monitor.round_robin_database
Studio com.glide.dev-studio Allows developers to add and update application files. Active false com.glide.code-search, com.sn_appcreator
Subscription Administration Base com.snc.usage_admin.base Subscription Administration Base. Active false com.glide.subscription_framework
Subscription Based Notifications com.glide.notification Allows users to subscribe to notifications on a task or CI without being on the watchlist or being one of the assigned users. Active false com.glide.ui_policy, com.glide.email_notification_preview
Subscription Based Notifications 2.0 com.glide.notification.subscription The notification subscription model - improved and simplified. Active false com.glide.notification
Subscription Management and Enforcement Framework com.glide.subscription_framework Subscription Management and Enforcement Framework. Active false com.glide.usageanalytics
Subscriptions and Activity Feed Framework com.snc.activity_subscriptions This plugin provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When a event occurs related to the subscribable object, activities can be tracked and subscribers can be notified. Inactive true
Survey Designer com.glide.survey_designer Activates survey designer that is a drag-and-drop interface to create surveys. Active false com.glide.assessment_designer.common
Syntax Editor com.glide.syntax_editor Active false com.glide.snc_code_editor
System Applications Core com.snc.apps Core applications development. Active false com.snc.apps_picker
System Applications Support com.snc.apps_complete Provides support for creating and managing applications. Active false com.snc.apps, com.snc.apps_picker,com.snc.apps_access, com.snc.apps_file,com.snc.apps_hub, com.snc.apps_legacy,com.snc.metadata, com.snc.metadata_tree,com.snc.apps_creator, com.glide.sessiondebug,com.glide.autorecovery,com.glide.transaction_scope,com.glide.ui.mergetool,com.glide.ui.relationship_layout
System Import Sets com.glide.system_import_set Provides the functionality for import sets. Active false com.snc.automation, com.glide.ui_policy, com.glide.system_import_data_source
System Update Set Picker com.glide.system_update_set_picker Allows users to choose an update set for tracking customizations. Active false com.glide.system_update_set
System Update Sets (viewer) com.glide.local_update_set Provides useful descriptions for update set entries and supports viewing contents of update sets. Active false
System Update Sets (with remote update set support) com.glide.system_update_set Facilitates moving customizations between systems. Supports viewing contents of update sets. Active false com.snc.apps_hub, com.glide.system_update_set_picker, com.glide.system_update_set_preview
System Update Sets Preview com.glide.system_update_set_preview Allows users to preview the changes that are performed by an update set and predict whether there will be any collisions in attempting to apply the update set. Active false com.glide.system_update_set
System Web Services com.glide.web_service_application Provides a series of web service import sets. Active false com.glide.web_service_provider, com.glide.web_service_import_sets, com.snc.web_service_import_set_tables
Tablet Device Support - iPad with iOS 6+ com.glide.ui.tablet Provides a UI supporting nearly full-product functionality on the Apple iPad. Inactive false com.glide.context_help, com.glide.ui.font_icons, com.glide.ui.tablet.theme
Targeted Communications com.sn_publications Provides a way to publish and send out newsletter like articles to targeted internal/external customers. Inactive true com.snc.cs_base
Targeted Communications Demo Data com.snc.publications_demo Targeted Communications application demo data. Inactive true com.sn_publications
Task Activities com.snc.task_activity Enables support for activities on task tables. Inactive false
Task-Outage Relationship com.snc.task_outage Allows users to create an outage from an incident and a problem form. Incidents and problems have many to many relationship with outages. For new instances from Jakarta only, this feature is also available on the Change form. Inactive false
Team Development com.snc.apps_hub Supports parallel development on multiple, non-production ServiceNow instances by providing branching operations, the ability to compare a development instance to other development instances, and a central dashboard for all team development activities. Active false com.snc.apps, com.glide.ui.angular
Templated Snippets com.sn_templated_snip Activated with Human Resources Scoped App: Core [com.sn_hr_core]. Creates pre-defined and reusable responses that can be added to any table extending the task table including the HR Case table. Inactive true com.glide.scope.access.restricted_caller
Test Management com.snc.test_mgmt Provides a tool for manual software testing. Inactive true com.snc.planned_task_v2
Test Management 2.0

(New in London)

com.snc.test_management.2.0 Enables you to manage testing processes and deliver software products more efficiently, with fewer errors. Inactive False com.snc.planned_task_v2, com.snc.sdlc.agile.2.0.common
Text Index Attachments com.glide.text_index_attachments Text Index Attachments - natural language search using Lucene syntax. Active false com.glide.text_index
Threat Core com.snc.threat Integrates Threat Intelligence with other Security Operations applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.secops.orchestration
Threat Intelligence com.snc.threat.intelligence Provides a point of reference for your company's Structured Threat Information Expression (STIX) data. Included in Threat Intelligence is the Security Case Management application. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat
Threat Intelligence Recorded Future com.snc.threat.recordedfuture Enriches security incidents with valuable threat data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat.intelligence
Time card management com.snc.time_card Works with the Task table to record time worked on projects, incidents, problems, and change requests. Task assignees can record time worked in the Time worked field on a task record or enter hours directly onto a time card. Inactive false com.snc.time_card_portal
Time Recording for Customer Service

(New in London)

com.snc.csm_time_recording Enables customer service ages to record time on cases, case tasks, and other activities. Recording time automatically generates time cards and time sheets for approval by customer service managers. Inactive false com.snc.wm_time_recording, com.sn_customerservice
Time Recording for Field Service

(Changed in London)

com.snc.time_recording_fsm Extends the functionality of the Time Card Management and Cost Management applications to Field Service Management. Field service agents record time worked on tasks and other activities. These time worked entries automatically create time cards and weekly time sheets. Managers can review and approve time sheets as well as view and create labor rate cards. Inactive true com.snc.work_management,com.snc.wm_time_recording
Timeline Visualization com.snc.timeline_visualization Enables graphical representation of activities over time to provide a high-level view of strategic and operational activities in your organization such as incidents, problems, changes, and projects. A base system visualization provided by this plugin is the CIO Roadmap. This roadmap shows projects grouped by portfolios. Organization leaders can use the CIO roadmap to monitor and evaluate the status of current and upcoming projects. Inactive true com.snc.project_management_v3
Tiny URL Support com.glide.tiny_url Enables support for generating shortened URLs to eliminate problems with very long URLs in Internet Explorer. New properties will be added to the System properties page. Active false
TinyMCE HTML Field Editor com.glide.editor.tinymce Enables users to edit HMTL fields with the TinyMCE editor instead of the legacy (htmlArea) editor. Active false
Transaction Design Scope com.glide.transaction_scope Handles transaction design scope management. Active false
Transaction Quotas com.glide.quota Allows definition of quota policies for different types of transactions. A transaction quota cancels any transaction in violation of the policy and notifies the user of the cancellation. Active false
Transaction stats com.glide.stats.transaction Transaction stats. Active false com.glide.stats
Tree map com.snc.treemap Enables support for treemap view on any applications. Inactive false com.snc.pa
Trusted Security Circles Client com.snc.intel_sharing.client Provides the ability to set up communication channels that connect sets of Trusted Security Circles customers who have some kind of underlying relationship. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat
Trusted Security Circles Client (Advanced) com.snc.intel_sharing.clnt.adv Provides the capabilities of the basic level, along with the ability to join any available trusted circle and initiate an unlimited number of threat shares per day. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.intel_sharing.client
UI 15 com.glide.ui.doctype Enables UI15, a user interface for modern browsers with refined colors and usability enhancements. Active false com.glide.ui11, com.glide.ui.recent_selections,com.glide.ui.themes.doctype,com.glide.ui.font_icons, com.glide.ui.ng,com.glide.editor.tinymce,com.glide.ui.personalize_form,com.glide.ui.overview_help
UI Common com.glide.ui.common Glide UI Common Inactive false
UI Components com.glideapp.ui_components Provides all common angular components for apps. Active false com.glide.ui.ng, com.glide.ui.angularui, com.glide.ui.heisenberg
UI16 com.glide.ui.ui16 Enables UI16, a user interface that provides an updated look and usability improvements. Notable features include real-time form updates, user presence, a redesigned application navigator with tabs for favorites and history, and enhanced activity streams. Active false com.glide.ui.doctype, com.glide.ui.concourse, com.glide.ui.form_presence, com.glide.ui.snippets
Update Set Batching com.glide.system_hierarchy_update_set Deploy update sets in a group. Active false com.glide.system_update_set
Upgrade Blame Tool com.glide.upgrade_blame Tracks the affected table records touched (insert/update/delete) by the load files during system upgrade, zboot, or plugin activation/upgrade. This plugin adds application modules to allow ServiceNow employees to access the upgrade blame log and to turn on/off the feature. It also adds security access control rules to prevent user from modifying the upgrade blame logs table. Active false
Upgrade Metric com.glide.upgrade_metric Uses the Upgrade Metric table to track changes that take a long time to load during upgrades. Active false
User Criteria Scoped API com.glideapp.user_criteria.scoped.api User Criteria Scoped API to support CRUD operations on User Criteria. Inactive false com.glideapp.user_criteria
User Guide com.glide.user_guide Provides the ability to create end-user help documentation that is specific to the policies and procedures of your organization. A default help page is provided in the base system that displays UI16 help documents for system navigation and other basic operations. Active false
User Registration Request com.snc.user_registration Provides the ability for unregistered users to request access to a ServiceNow instance. Inactive false
Vendor Performance com.snc.vendor_performance Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. Inactive true com.snc.assessment_core
Vendor Ticketing com.snc.vendor_ticket Provides expanded functionality to obtain vendor performance data by tracking vendor incidents and SLAs. Inactive true com.snc.service_portfolio, com.snc.service_portfolio.sla, com.snc.task_outage, com.snc.vendor_performance
Version Management com.snc.version Provides the ability to track, compare, and revert to multiple versions of table records. Active false
Version Support com.glideapp.version Supports tracking versions of files that are stored in update sets, including the ability to compare and revert to previous versions. Active false
Virtual Agent Service Portal Widgets

(New in London)

com.glide.va.sp_widgets Virtual Agent Service Portal Widgets Inactive true com.glide.service-portal,com.glide.cs,com.glide.cs.sn-va-web-client-app
Virtual Agent Web Client

(New in London)

com.glide.cs.sn-va-web-client-app Scoped app for the virtual agent web client. Inactive false
VirusTotal Integration com.snc.threat.virustotal Enables the VirusTotal scanner in Threat Intelligence. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat
Visual Task Board Flow Designer Spoke

(New in London)

com.glide.ui.vtb.ah The Visual Task Board (VTB) Spoke for the Flow Designer provides Actions enable process analysts to compose flows that manipulate task boards, cards, board members, and assignees on given tasks without having to write code. The Visual Task Board Plugin (com.glide.ui.vtb.ah) should be installed to use these actions. Active false com.glide.ui.vtb,com.glide.hub.designer_backend.model
Visual Task Boards com.glide.ui.vtb Allows users to organize, modify, and track progress of multiple tasks from an intuitive, Kanban-inspired interface. Active false com.glide.ui.ng, com.glide.ui.font_icons,com.glide.task, com.glide.ui.checklist,com.glide.ui.ng.amb, com.glide.rest.service,com.glide.ui.ng.filter,com.glide.ui.magellan_navigator_api
Vulnerability Analytics com.snc.vulnerability.analytics Provides an integration of Vulnerability Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.pa, com.snc.treemap, com.snc.vulnerability
Vulnerability Response com.snc.vulnerability Allows security users to compare security data pulled from internal and external sources and, if CIs or software are found to be vulnerable, changes and security incidents can be created using Vulnerability Groups. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.sam.core,com.snc.secops.orchestration,com.snc.security_support.vul
Walk-up Experience

(New in London)

[com.snc.walkup] Enables your IT organization to set up a contact channel to support both online check-in and onsite check-in to a pre-established walk-up service center. Inactive true com.glide.interaction, com.snc.asset_management, com.glide.service-portal
Web Service Consumer com.glide.web_service_consumer Provides a SOAP Message module for developing, prototyping, and saving outbound SOAP messages that can be reused in business rules and scripts. Active false com.glide.vars, com.glideapp.ecc
Web Service Import Set Tables com.snc.web_service_import_set_tables Complements direct web services and scripted web services in providing a web service interface to import set tables. Active false com.glide.web_service_import_sets, com.glide.web_service_application
Web Service Import Sets com.glide.web_service_import_sets Complements direct web services and scripted web services in providing a web service interface to import sets. Active false com.glide.table_editor, com.glide.web_service_provider
Web Service Provider - Common com.glide.web_service_provider Provides scripted web service and SOAP message resources. Active false com.glide.vars, com.glide.system_property_categories, com.glide.system_import_set
Web Service Provider - Custom WSDL com.glide.static_wsdl Provides the ability to create a scripted web service to accept any WSDL format. Inactive false
Web Service Provider - Scripted com.glide.custom_web_service Enables users to create web services that are not addressed by the system. Allows a user to define input and output parameters and use JavaScript to do everything in between. Active false com.glide.web_service_provider, com.glide.web_service_consumer
WebKit HTML to PDF com.snc.whtp Enables the instance to use the service WebKit HTML to PDF. Inactive false com.snc.platform.security.oauth
Workflow Authoring Tools com.glideapp.workflow.authoring Allows you to define and modify workflows by arranging and connecting activities with transitions. Active true com.glideapp.workflow
Workflow Pause Utility

(New in London)

com.glideapp.workflow.pause Allows you to pause and resume workflows. Inactive false
Workflow Runtime Engine com.glideapp.workflow Enables the creation of workflows that drive automated processes. This may entail generating tasks based on conditions, running scripts, generating approvals, or other actions. Satisfies the same need as the Execution Plans plugin but with greater control and an easier interface. Active false com.glide.diagrammer, com.glide.vars,com.glide.schedules,com.glide.relative_duration,com.glide.web_service_application,com.glide.service_api, com.snc.datastructure,com.glideapp.live_feed
Workflow/Stages element support

(New in London)

com.glide.stages Support for Workflow-type elements and stage displays. Active false