All domain support features are activated with a plugin called Domain Support -
Domain Extensions Installer. Administrators can request activation of this
To purchase a subscription, contact your ServiceNow account manager.
The account manager can arrange to have the plugin activated on your organization's
production and sub-production instances, generally within a few days.
If you do not have an account manager, decide to delay activation
after purchase, or want to evaluate the product on a sub-production instance without
charge, follow these steps.
Role required: none
If the Domain Support - Domain Extensions Installer plugin is already active, content
in the Domain Support - Domain Extensions Installer plugin will not be installed to
avoid potential conflict with an existing implementation.
Domain separation replaces Company Separation. Starting with the Helsinki release,
the Company Separation plugin can no longer be activated. However, if company
separation is already active when you activate domain separation, both plugins are
active at the same time. You can control the company separation activation status
with the glide.db.separation.field property.
Note: Domain paths are used for all customers on Helsinki and later. Domain numbering is
no longer used. ServiceNow support can assist in the upgrade.
In the HI Service Portal,
Fill out the form.
||Instance on which to activate the plugin.
||Name of the plugin to activate.
|Specify the date and time you would like this plugin
to be enabled
Date and time must be at least 2 business days from
the current time.
Note: Plugins are activated in two batches each business
day in the Pacific time zone, once in the morning
and once in the evening. If the plugin must be
activated at a specific time, enter the request in
||Provide any information that would be helpful for the
ServiceNow personnel activating the plugin. For example, if you
need the plugin activated at a specific time instead of
during one of the default activation windows.
Activating the Domain Extension Installer plugin enables these features:
- Domain separation is based on the Domain
- Delegated administration lets each domain have separate policy.
- All records are part of the global domain.
- The current user's domain determines the domain to use when viewing or
operating on a record in a different domain.