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Solving permissions issues on a responsive dashboard

Dashboard permissions can be set in several different locations.

Before you begin

When you find problems with permissions on responsive dashboards, you can review permissions on the Dashboard Sharing panel, group permissions and dashboard properties.

Procedure

Check the permissions on the Dashboard Sharing pane.
The dashboard owner, users with the dashboard_admin or admin role, and users with the pa_power_user or pa_admin role who can edit the dashboard can perform this step.
Review permissions of the group to which the dashboard belongs. Dashboard group permissions do not show up in the dashboard Sharing panel.
Users with the dashboard_admin, admin, pa_power_user, or pa_admin role can perform this step.
Compare the dashboard and dashboard group permissions. If permissions are specified on a dashboard, the permissions on the dashboard group are overridden and no do not apply.
Users with the dashboard_admin, admin, pa_power_user, or pa_admin role can perform this step.
On the dashboard properties form, review the roles specified in the Restrict to roles field. Only users with one of the roles specified in this field can view the dashboard.
The dashboard owner, users with the dashboard_admin or admin role, and users with pa_power_user or pa_admin roles who can edit the dashboard can perform this step. Other users who can edit the dashboard can view this field but cannot edit it.

Dashboard permissions scenarios

Permissions on dashboards can be complicated. If you set a permission on a dashboard group, for example, permissions set on a dashboard within that group override it. This matrix shows what is visible based on various combinations of permissions.

Example

The Dashboard permissions scenarios table uses these abbreviations:

DB = Dashboard
DG = Dashboard Group
RTR = Restrict to Roles
For more information, see Restrict responsive dashboard access to specific roles.
X = Unspecified

Note: Users with admin and dashboard_admin roles have full permissions on all dashboards.

Table 1. Dashboard permissions scenarios
Scenario	DG	DG Permission	DB view permission	DB edit permission	RTR	Who can view the DB?
No DG, no DB permissions	X	X	X	X	X	Only the owner
Only RTR	X	X	X	X	asset	Only the owner
Only DB permissions	X	X	itil	X	X	Users with the itil role
DB permissions and RTR	X	X	itil	X	asset	Users with both the itil AND asset roles
Only DG without permissions	Exists	X	X	X	X	Users with either the pa_admin role OR the pa_power_user role
DG without permissions and RTR	Exists	X	X	X	asset	Users with both the asset role AND either the pa_admin role OR the pa_power_user role
Only DG and DG permissions	Exists	itil	X	X	X	Users with either the itil role OR the pa_admin role OR the pa_power_user role
DG, DG permissions, and RTR	Exists	itil	X	X	asset	Users with both the asset role AND either the itil role OR the pa_admin role OR the pa_power_user role
DG, DG permissions, and DB permissions	Exists	itil	itil_admin	X	asset	Users with both the itil_admin role AND the asset role
DG, DG permissions, DB permissions, and RTR	Exists	itil	itil_admin	X	X	Users with the itil_admin role

Example

The default permissions for a dashboard group are pa_admin and pa_power_user. If a permission, such as itil, is specified on the dashboard group, this permission is added to the default permission. Permissions on individual dashboards override the dashboard group permission.

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Solving permissions issues on a responsive dashboard

Dashboard permissions can be set in several different locations.

Before you begin

When you find problems with permissions on responsive dashboards, you can review permissions on the Dashboard Sharing panel, group permissions and dashboard properties.

Procedure

Check the permissions on the Dashboard Sharing pane.
The dashboard owner, users with the dashboard_admin or admin role, and users with the pa_power_user or pa_admin role who can edit the dashboard can perform this step.
Review permissions of the group to which the dashboard belongs. Dashboard group permissions do not show up in the dashboard Sharing panel.
Users with the dashboard_admin, admin, pa_power_user, or pa_admin role can perform this step.
Compare the dashboard and dashboard group permissions. If permissions are specified on a dashboard, the permissions on the dashboard group are overridden and no do not apply.
Users with the dashboard_admin, admin, pa_power_user, or pa_admin role can perform this step.
On the dashboard properties form, review the roles specified in the Restrict to roles field. Only users with one of the roles specified in this field can view the dashboard.
The dashboard owner, users with the dashboard_admin or admin role, and users with pa_power_user or pa_admin roles who can edit the dashboard can perform this step. Other users who can edit the dashboard can view this field but cannot edit it.

Dashboard permissions scenarios

Example

The Dashboard permissions scenarios table uses these abbreviations:

DB = Dashboard
DG = Dashboard Group
RTR = Restrict to Roles
For more information, see Restrict responsive dashboard access to specific roles.
X = Unspecified

Note: Users with admin and dashboard_admin roles have full permissions on all dashboards.

Table 1. Dashboard permissions scenarios
Scenario	DG	DG Permission	DB view permission	DB edit permission	RTR	Who can view the DB?
No DG, no DB permissions	X	X	X	X	X	Only the owner
Only RTR	X	X	X	X	asset	Only the owner
Only DB permissions	X	X	itil	X	X	Users with the itil role
DB permissions and RTR	X	X	itil	X	asset	Users with both the itil AND asset roles
Only DG without permissions	Exists	X	X	X	X	Users with either the pa_admin role OR the pa_power_user role
DG without permissions and RTR	Exists	X	X	X	asset	Users with both the asset role AND either the pa_admin role OR the pa_power_user role
Only DG and DG permissions	Exists	itil	X	X	X	Users with either the itil role OR the pa_admin role OR the pa_power_user role
DG, DG permissions, and RTR	Exists	itil	X	X	asset	Users with both the asset role AND either the itil role OR the pa_admin role OR the pa_power_user role
DG, DG permissions, and DB permissions	Exists	itil	itil_admin	X	asset	Users with both the itil_admin role AND the asset role
DG, DG permissions, DB permissions, and RTR	Exists	itil	itil_admin	X	X	Users with the itil_admin role

Example

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