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- Analytics, Intelligence, and Reporting

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Home London Analytics, Intelligence, and Reporting Analytics, Intelligence, and Reporting Performance Analytics Performance Analytics data architecture

Performance Analytics data architecture

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Performance Analytics data architecture

Define key metrics and data structure to generate scores.

Performance Analytics indicators
Indicators define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.
Performance Analytics breakdowns
Breakdowns enable you to group or filter indicator scores for more detailed analysis, such as to show separate scores for each assignment group. You can apply a breakdown on the Analytics Hub and on dashboards.
Performance Analytics targets and thresholds
Targets and thresholds enable you to define important points in your data and provide notifications when a score reaches a specific point.
Create a notification for an indicator or group of indicators
Performance Analytics can automatically generate an email when an indicator or a group of indicators meets predefined conditions.
Performance Analytics data collection and cleanup
Performance Analytics uses scheduled jobs to collect and clean scores and snapshots, and enables you to manually set or import scores.
Migrating Performance Analytics scores
The Performance Analytics Scores [pa_scores] table was split into two tables. This structure helps with processing large numbers of scores. You can migrate your scores from the old table structure to the new, using the score migration tool.
Using Performance Analytics with external data
Performance Analytics on external data sources enables you to perform detailed analysis on data that is not in your ServiceNow instance.
Quickly configure Performance Analytics for a task table
The configuration generator enables you to quickly configure Performance Analytics to display data from any task table.
Performance Analytics schema maps
You can view a schema map of Performance Analytics configuration records.
Domain separation and Performance Analytics
Performance Analytics supports collecting scores from multiple domains and can be configured to enable domain-specific administration. Additional domain functionality is available for managed service providers. This is an overview of domain separation and Performance Analytics.Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
Scripting in Performance Analytics
Performance Analytics provides several script objects for use in scripts and APIs for querying Performance Analytics data. The scripts serve as breakdown mappings or to calculate a value from an indicator.
Performance Analytics properties
These system properties control the behavior of Performance Analytics.

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Performance Analytics data architecture

Save as PDF Selected topic Topic & subtopics All topics in contents
Unsubscribe Log in to subscribe to topics and get notified when content changes.
Share this page

Performance Analytics data architecture

Define key metrics and data structure to generate scores.

Performance Analytics indicators
Indicators define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.
Performance Analytics breakdowns
Breakdowns enable you to group or filter indicator scores for more detailed analysis, such as to show separate scores for each assignment group. You can apply a breakdown on the Analytics Hub and on dashboards.
Performance Analytics targets and thresholds
Targets and thresholds enable you to define important points in your data and provide notifications when a score reaches a specific point.
Create a notification for an indicator or group of indicators
Performance Analytics can automatically generate an email when an indicator or a group of indicators meets predefined conditions.
Performance Analytics data collection and cleanup
Performance Analytics uses scheduled jobs to collect and clean scores and snapshots, and enables you to manually set or import scores.
Migrating Performance Analytics scores
The Performance Analytics Scores [pa_scores] table was split into two tables. This structure helps with processing large numbers of scores. You can migrate your scores from the old table structure to the new, using the score migration tool.
Using Performance Analytics with external data
Performance Analytics on external data sources enables you to perform detailed analysis on data that is not in your ServiceNow instance.
Quickly configure Performance Analytics for a task table
The configuration generator enables you to quickly configure Performance Analytics to display data from any task table.
Performance Analytics schema maps
You can view a schema map of Performance Analytics configuration records.
Domain separation and Performance Analytics
Performance Analytics supports collecting scores from multiple domains and can be configured to enable domain-specific administration. Additional domain functionality is available for managed service providers. This is an overview of domain separation and Performance Analytics.Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
Scripting in Performance Analytics
Performance Analytics provides several script objects for use in scripts and APIs for querying Performance Analytics data. The scripts serve as breakdown mappings or to calculate a value from an indicator.
Performance Analytics properties
These system properties control the behavior of Performance Analytics.

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