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Create or configure a non-responsive dashboard

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Create or configure a non-responsive dashboard

Create a dashboard to show the most relevant indicators for specific users or groups.

Before you begin

Roles required: pa_admin or pa_power_user

About this task

Watch these four-minute videos to learn how to create a non-responsive dashboard and a non-responsive breakdown dashboard.
Note: While these videos were created in an older release, the concepts are still valid.

You can create separate dashboards according to topic, such as for incident management, problem management, or request management. The Owner field is automatically populated. Only a user with the admin role can change the contents of the owner field.


  1. Navigate to Self-Service > Dashboards or Performance Analytics > Dashboards.
  2. From a dashboard, click the unlock icon (The unlock icon).
  3. Click the plus (+) icon in the top left.
  4. Enter a Name that indicates what the dashboard shows. For example, Incidents Dashboard.
  5. Enter an Order number to indicate the order the dashboard should appear on the Dashboards list.

    Dashboards with lower numbers are listed before dashboards with higher numbers.

  6. Select Active to make the dashboard available in the Dashboards list.
  7. Select a dashboard Group to add the dashboard to. Dashboard groups determine how dashboards appear on the dashboard picker.
  8. (Optional) Select No tabs to disable the tab header.
    Dashboards with the tab header disabled can show only one tab. If you select the No tabs option, you cannot add additional tabs to the dashboard.
  9. In the Visible to field, select one of the following options.
    Everyone Make the dashboard available to all users with the pa_viewer role.
    Requires Roles Select any roles that are required to access the dashboard, in addition to the pa_viewer role.
    Users and Groups Select specific users or groups that can access the dashboard. Users must have the pa_viewer role.
  10. (Optional) Select one or more breakdown sources in the Breakdown Source related list.
    Breakdown dashboards have extra options in the dashboard header to select a breakdown and an element.