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Configure Connect Chat for mobile

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Configure Connect Chat for mobile

Configure Connect Chat to show or hide on the ServiceNow Classic mobile app homepage. Connect Chat appears on the ServiceNow Classic mobile app homepage by default if it is active on the instance and the user has the correct roles. Hide Connect Chat in the mobile app by disabling the Connect module in the mobile homepages.

About this task

Connect Chat has only been optimized for the ServiceNow Classic


  1. Navigate to System Mobile UI > Home Screen > Home Page Modules.
  2. Open the Connect home page module.
  3. Clear the Active check box.
    You can also use the Roles field to configure access to Connect Chat by role.

What to do next

Configure the appearance of the Connect Chat homepage module. For more information on configuring home page modules, see Mobile home page module fields.