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Mobile authentication

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Mobile authentication

Administrators can configure mobile devices to use different levels of authentication.

Customizing the mobile login page is not supported.

To use multi-provider SSO, the multi-provider SSO plugin must be enabled.

The following authentication options are not supported or have limited support for mobile:
  • SAML 2.0 plugin: Not supported for mobile.
  • Kerberos: Native mobile apps do not support Kerberos authentication.
  • Okta: Using the Okta app to launch the ServiceNow app is not supported. You can, however, launch the native mobile apps using the web version of Okta as long at the multi-provider SSO plugin is enabled.