Transform the impact, speed, and delivery of IT services

The Now Platform was built for the cloud and has its own shared data model, AI, and workflow automation that are leveraged by many IT applications. The combination of the ServiceNow platform and applications helps you increase productivity by automatically identifying and resolving issues, which reduces the negative business impacts of unplanned, non-strategic work.

View and download the full infocard for a highlight of ITSM features.

	Consolidate IT services Rapidly consolidate existing tools to a single system of action in the cloud.
	Gain visibility into processes and services Get full visibility into any process or service with built-in dashboards and analytics providing real-time, actionable information to improve service quality.

Consolidate IT services

Reduce the number of separate tools your company uses to provide a consistent service experience regardless of the issue or the request. Consolidating IT services enables you to better manage and allocate resources and track performance. You can have a single reliable source of information where performance is monitored in real time and data is easy to capture and report.

Gain visibility into processes and services

Make smarter decisions with real-time analytics across the entire IT value chain. Get new insights into service performance using data trends and forecasts. With Performance Analytics, you can anticipate trends based on current conditions and past performance and identify areas where automation can increase efficiency.

Get started

• Set up the service management module for a modern ITSM experience. To learn more, see Customer Success Center.
• Learn about the different ITSM packages that work for your business on the ServiceNow Products website.
• Take an ITSM course to manage and deliver services to your users. To sign up, go to ServiceNow training and certification.
• Read the product documentation, beginning with IT Service Management.