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Change Management properties

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Change Management properties

Administrators can use change properties to configure Change Management behavior.

Navigate to Change > Administration > Change Properties to view and edit these properties.
Table 1. Change Management properties
Name Description
glide.approval_engine.change_task Change request tasks approval engine.
  • Type: choice list
  • Default value: process_guide
glide.ui.risk_calculate_rule Change risk calculation method. Business rule calculates on insert/update, UI action calculates only on demand. None disables this capability.
  • Type: choice list
  • Default value: ui_action

For more information, see Risk Calculator property.

com.snc.change_request.auto.discovery Trigger Discovery for the Affected CIs automatically, manually or not at all.
  • Type: Choice list
  • Values: Off, Both, Automatic, Manual
  • Default value: Off
com.snc.change_request.disco.auto.state Defines which Change Request states Discovery will be automatically triggered.
  • Type: String
  • Default value: Review
com.snc.change_request.disco.manual.state Defines which Change Request states allow Discovery to be manually triggered.
  • Type: String
  • Default value: Implement, Review
com.snc.change_request.enable_copy Enable copy change feature.
  • Type: true | false
  • Default value: true
com.snc.change_request.copy.attributes List of attributes (comma-separated) that are copied from the originating change.
  • Type: string
  • Default value: category,cmdb_ci,priority,risk,impact,type,assignment_group,assigned_to,short_description,description,change_plan,backout_plan,test_plan
com.snc.change_request.copy.rl.change_task.attributes List of attributes (comma-separated) from the Change Task [change_task] related list that will be copied from the originating change.
  • Type: string
  • Default value: cmdb_ci,priority,assignment_group,assigned_to,short_description,description
com.snc.change_request.copy.rl.task_ci.attributes List of attributes (comma-separated) from the Affected CIs ([ask_ci] related list that will be copied from the originating change.
  • Type: string
  • Default value: ci_item
com.snc.change_request.attach.enable_copy Copy attachments from the originating change.
  • Type: true | false
  • Default value: true
com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes List of attributes (comma-separated) from Impacted Services [task_cmdb_ci_service] related list that will be copied from the originating change.
  • Type: string
  • Default value: cmdb_ci_service
com.snc.task.refresh_impacted_services List of all the Task types where Refresh Impacted Services action is enabled.
  • Type: string
  • Default value: incident, change_request
The following properties are available for further configuration. To list them, enter sys_properties.list in the navigator text box and filter for com.snc.change_request.
Table 2. Change Management Properties available from Sys_Properties table
Name Description
com.snc.change_request.copy.related_lists Related lists (comma-separated) that will be copied from the originating change.
  • Type: string
  • Default value: task_ci,task_cmdb_ci_service,change_task
com.snc.change_request.rl.change_task.attach.enable_copy Copy attachments from originating change task.
  • Type: true | false
  • Default value: true
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