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    • IT Service Management
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    Home London IT Service Management IT Service Management On-call scheduling Configure on-call schedules Configure on-call rota settings

    Configure on-call rota settings

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    Configure on-call rota settings

    You can configure various aspects of your on-call rota settings, such as the background color, based on the specific requirements of your organization.

    Before you begin

    Role required: rota_admin or admin

    Procedure

    1. Navigate to On-Call Scheduling > On-Call Calendars.
    2. Click the calendar display icon on the upper right and select the group to display the associated rota.
      The calendar changes to the selected rota, and you can close the calendar display pop-up window.
    3. Right-click the rota, and select Edit Rota from the Actions choice list.
    4. To change the background color of the roster entries, enter the hex number in the Background Color text box.
      When you click away from the text box, the color preview beside the box is updated and the colors change in the calendar. The associated rota in the calendar is a darker shade of the color you entered.
    5. Configure one or more of the following sections in the Rota pop-up window.
    • Change rota escalation settings

      Rota escalations are set after the wizard has been completed.

    • Change rota reminder settings

      The Send on-call reminders and Reminder lead time (days) settings send an email notification to the on-call person a specified number of days before the on-call obligation.

    • Configure on-call calendar subscription URL

      Configure the on-call calendar subscription URL before you send it to members of your rota.

    • Access the roster for a rota

      The Rosters related list contains the defined rosters, each of which identifies a subset of group members who participate in the on-call roster.

    • Define lead time for email reminders

      On-call scheduling includes a scheduled job that checks if any on-call members need to be notified about upcoming on-call commitments. The lead time for when reminders are sent can be modified.

    • Resend on-call email reminders

      You can resend email reminders, which can be useful to inform group members about changes in their shift.

    Related concepts
    • On-call scheduling wizard
    • On-call scheduling escalations
    • Use Notify with on-call scheduling
    • On-call scheduling security

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    Release version
    Choose your release version

      Configure on-call rota settings

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure on-call rota settings

      You can configure various aspects of your on-call rota settings, such as the background color, based on the specific requirements of your organization.

      Before you begin

      Role required: rota_admin or admin

      Procedure

      1. Navigate to On-Call Scheduling > On-Call Calendars.
      2. Click the calendar display icon on the upper right and select the group to display the associated rota.
        The calendar changes to the selected rota, and you can close the calendar display pop-up window.
      3. Right-click the rota, and select Edit Rota from the Actions choice list.
      4. To change the background color of the roster entries, enter the hex number in the Background Color text box.
        When you click away from the text box, the color preview beside the box is updated and the colors change in the calendar. The associated rota in the calendar is a darker shade of the color you entered.
      5. Configure one or more of the following sections in the Rota pop-up window.
      • Change rota escalation settings

        Rota escalations are set after the wizard has been completed.

      • Change rota reminder settings

        The Send on-call reminders and Reminder lead time (days) settings send an email notification to the on-call person a specified number of days before the on-call obligation.

      • Configure on-call calendar subscription URL

        Configure the on-call calendar subscription URL before you send it to members of your rota.

      • Access the roster for a rota

        The Rosters related list contains the defined rosters, each of which identifies a subset of group members who participate in the on-call roster.

      • Define lead time for email reminders

        On-call scheduling includes a scheduled job that checks if any on-call members need to be notified about upcoming on-call commitments. The lead time for when reminders are sent can be modified.

      • Resend on-call email reminders

        You can resend email reminders, which can be useful to inform group members about changes in their shift.

      Related concepts
      • On-call scheduling wizard
      • On-call scheduling escalations
      • Use Notify with on-call scheduling
      • On-call scheduling security

      Tags:

      Feedback

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