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    • IT Service Management
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    Home London IT Service Management IT Service Management On-call scheduling On-call scheduling security

    On-call scheduling security

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    On-call scheduling security

    Assign users the appropriate access to the features of on-call scheduling.

    In on-call scheduling, the three important roles that are considered are:
    • rota_admin
    • rota_manager
    • itil

    The rota_admin role gives the user the ability to create, read, update, and delete rotations in the instance. The rota_admin can create rotations using Create new schedule module, modify rotations and rosters, and maintain coverage and time-off on the View on-call calendar.

    The rota_manager role is for the users who are the manager of a group or it can be delegated to the members of a group using Delegate roles . The role cannot be used to manage all groups in the system. The purpose of the role is to distinguish a member that has been delegated the role of managing rotations of particular groups.

    A user with the itil role can view the View on-call calendar, on-call commitments via the report, and general read access to their groups rotations.
    Note: roster_admin is a deprecated role that is not fully supported and has been maintained for old upgrade customers. Do not use the roster_admin role. Use the roles that are mentioned at the beginning of the topic.
    Related reference
    • Roles installed with on-call scheduling

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      On-call scheduling security

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      On-call scheduling security

      Assign users the appropriate access to the features of on-call scheduling.

      In on-call scheduling, the three important roles that are considered are:
      • rota_admin
      • rota_manager
      • itil

      The rota_admin role gives the user the ability to create, read, update, and delete rotations in the instance. The rota_admin can create rotations using Create new schedule module, modify rotations and rosters, and maintain coverage and time-off on the View on-call calendar.

      The rota_manager role is for the users who are the manager of a group or it can be delegated to the members of a group using Delegate roles . The role cannot be used to manage all groups in the system. The purpose of the role is to distinguish a member that has been delegated the role of managing rotations of particular groups.

      A user with the itil role can view the View on-call calendar, on-call commitments via the report, and general read access to their groups rotations.
      Note: roster_admin is a deprecated role that is not fully supported and has been maintained for old upgrade customers. Do not use the roster_admin role. Use the roles that are mentioned at the beginning of the topic.
      Related reference
      • Roles installed with on-call scheduling

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