Contents IT Service Management Previous Topic Next Topic On-call scheduling security Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share This content is now available in English, Japanese, and German! Choose the language that you want from the language list in the page header. On-call scheduling security Assign users the appropriate access to the features of on-call scheduling. In on-call scheduling, the three important roles that are considered are: rota_admin rota_manager itil The rota_admin role gives the user the ability to create, read, update, and delete rotations in the instance. The rota_admin can create rotations using Create new schedule module, modify rotations and rosters, and maintain coverage and time-off on the View on-call calendar. The rota_manager role is for the users who are the manager of a group or it can be delegated to the members of a group using Delegate roles . The role cannot be used to manage all groups in the system. The purpose of the role is to distinguish a member that has been delegated the role of managing rotations of particular groups. A user with the itil role can view the View on-call calendar, on-call commitments via the report, and general read access to their groups rotations. Note: roster_admin is a deprecated role that is not fully supported and has been maintained for old upgrade customers. Do not use the roster_admin role. Use the roles that are mentioned at the beginning of the topic. Related ReferenceRoles installed with on-call scheduling On this page Send Feedback Previous Topic Next Topic
This content is now available in English, Japanese, and German! Choose the language that you want from the language list in the page header. On-call scheduling security Assign users the appropriate access to the features of on-call scheduling. In on-call scheduling, the three important roles that are considered are: rota_admin rota_manager itil The rota_admin role gives the user the ability to create, read, update, and delete rotations in the instance. The rota_admin can create rotations using Create new schedule module, modify rotations and rosters, and maintain coverage and time-off on the View on-call calendar. The rota_manager role is for the users who are the manager of a group or it can be delegated to the members of a group using Delegate roles . The role cannot be used to manage all groups in the system. The purpose of the role is to distinguish a member that has been delegated the role of managing rotations of particular groups. A user with the itil role can view the View on-call calendar, on-call commitments via the report, and general read access to their groups rotations. Note: roster_admin is a deprecated role that is not fully supported and has been maintained for old upgrade customers. Do not use the roster_admin role. Use the roles that are mentioned at the beginning of the topic. Related ReferenceRoles installed with on-call scheduling
On-call scheduling security Assign users the appropriate access to the features of on-call scheduling. In on-call scheduling, the three important roles that are considered are: rota_admin rota_manager itil The rota_admin role gives the user the ability to create, read, update, and delete rotations in the instance. The rota_admin can create rotations using Create new schedule module, modify rotations and rosters, and maintain coverage and time-off on the View on-call calendar. The rota_manager role is for the users who are the manager of a group or it can be delegated to the members of a group using Delegate roles . The role cannot be used to manage all groups in the system. The purpose of the role is to distinguish a member that has been delegated the role of managing rotations of particular groups. A user with the itil role can view the View on-call calendar, on-call commitments via the report, and general read access to their groups rotations. Note: roster_admin is a deprecated role that is not fully supported and has been maintained for old upgrade customers. Do not use the roster_admin role. Use the roles that are mentioned at the beginning of the topic. Related ReferenceRoles installed with on-call scheduling
