Contents IT Service Management Previous Topic Next Topic On-call scheduling security Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share On-call scheduling security Assign users the appropriate access to the features of on-call scheduling. In on-call scheduling, the three important roles that are considered are: rota_admin rota_manager itil The rota_admin role gives the user the ability to create, read, update, and delete rotations in the instance. The rota_admin can create rotations using Create new schedule module, modify rotations and rosters, and maintain coverage and time-off on the View on-call calendar. The rota_manager role is for the users who are the manager of a group or it can be delegated to the members of a group using Delegate roles . The role cannot be used to manage all groups in the system. The purpose of the role is to distinguish a member that has been delegated the role of managing rotations of particular groups. A user with the itil role can view the View on-call calendar, on-call commitments via the report, and general read access to their groups rotations. Note: roster_admin is a deprecated role that is not fully supported and has been maintained for old upgrade customers. Do not use the roster_admin role. Use the roles that are mentioned at the beginning of the topic. Related referenceRoles installed with on-call scheduling On this page Send Feedback Previous Topic Next Topic
On-call scheduling security Assign users the appropriate access to the features of on-call scheduling. In on-call scheduling, the three important roles that are considered are: rota_admin rota_manager itil The rota_admin role gives the user the ability to create, read, update, and delete rotations in the instance. The rota_admin can create rotations using Create new schedule module, modify rotations and rosters, and maintain coverage and time-off on the View on-call calendar. The rota_manager role is for the users who are the manager of a group or it can be delegated to the members of a group using Delegate roles . The role cannot be used to manage all groups in the system. The purpose of the role is to distinguish a member that has been delegated the role of managing rotations of particular groups. A user with the itil role can view the View on-call calendar, on-call commitments via the report, and general read access to their groups rotations. Note: roster_admin is a deprecated role that is not fully supported and has been maintained for old upgrade customers. Do not use the roster_admin role. Use the roles that are mentioned at the beginning of the topic. Related referenceRoles installed with on-call scheduling
On-call scheduling security Assign users the appropriate access to the features of on-call scheduling. In on-call scheduling, the three important roles that are considered are: rota_admin rota_manager itil The rota_admin role gives the user the ability to create, read, update, and delete rotations in the instance. The rota_admin can create rotations using Create new schedule module, modify rotations and rosters, and maintain coverage and time-off on the View on-call calendar. The rota_manager role is for the users who are the manager of a group or it can be delegated to the members of a group using Delegate roles . The role cannot be used to manage all groups in the system. The purpose of the role is to distinguish a member that has been delegated the role of managing rotations of particular groups. A user with the itil role can view the View on-call calendar, on-call commitments via the report, and general read access to their groups rotations. Note: roster_admin is a deprecated role that is not fully supported and has been maintained for old upgrade customers. Do not use the roster_admin role. Use the roles that are mentioned at the beginning of the topic. Related referenceRoles installed with on-call scheduling
