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Cloud Management

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Cloud Management

With the ServiceNow® Cloud Management application, you can use a single ServiceNow interface to access cloud resources, publish cloud offerings to a catalog, and manage the usage of those resources.

You can also manage the life cycles of those resources. Cloud Management is integrated with both private and public cloud management providers, including Amazon Web Services, Microsoft Azure, and VMware offerings.

Cloud Management is available as a separate subscription from the rest of the platform. You must also request activation from ServiceNow personnel.


This Cloud Management application is new starting with the Jakarta release. The new Cloud Management application is incompatible with the legacy Cloud Management application. The legacy and the new Cloud Management applications cannot be used simultaneously.


Set up




Troubleshoot and get help

Using guided setup to implement Cloud Management

Cloud Management guided setup provides a sequence of tasks that help you configure Cloud Management on your ServiceNow instance. To open Cloud Management guided setup, navigate to Guided Setup > ITOM Guided Setup.

For more information about using the guided setup interface, see Using guided setup.