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Test Management

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Test Management

The ServiceNow® Test Management application provides a tool for manual software testing.

Test Managers

Test managers can use this application to manage all phases of the testing process.

  • Create and maintain the test repository by creating test suites, test cases, and tests.
  • Enable test execution by creating test plans, adding test cases, and assigning testers to test cases.
  • Initiate the testing process and monitor the progress.
  • Evaluate test results and complete the test plan sign-off form.
  • View testing reports on the Test Management dashboard.


Testers can use this application to:
  • Perform tests and record test results.
  • Update test case status.
  • Report defects and retest, as necessary.