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Agile Development 2.0 — Unified Backlog

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Agile Development 2.0 — Unified Backlog

The ServiceNow® Agile Development — Unified Backlog application can be used to maintain a centralized backlog containing records of different task types, such as defects, problems, incident tasks, and stories. It facilitates prioritizing and sequencing of different task type records in one location, saving you steps. It removes the overhead of converting records to stories.

The flow described below represents the common practice of creating and managing records using the Agile Development — Unified Backlog along with the Agile Development 2.0.

Task 1: Set up a triage board

Set up a triage board by defining filter criteria. View records of a specific task type on your triage board. For example, you can create one triage board for defects and another for incidents. Records are dynamically updated in the triage boards.

Task 2: Triage records

Triage the records and add them to the Backlog tab. From the Backlog tab, you can open the triage board of a specific task type, view the total numbers of records in the triage boards of all task types, and edit the filter definition of a triage board.

Task 3: Assign records

After a record is added to the Backlog tab, you can estimate points and assign the record to a group using the Points, and Assignment group fields in the Story Information tab of the record.

After the record is assigned to a group, a user with the scrum_sprint_planner role can add the record to a sprint from the Sprint Planning tab or from the Sprint field in the Story Information tab of the record.

Task 4: Work with the records in a board view

Records from a triage board are represented by stories on the Sprint Tracking, Board view. When you move such a record to another lane, the state of the story changes, but the state of the original triaged record remains the same. To change the state of the original record, open the record in the form and use the Open original record related link.