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IT Business Management

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IT Business Management

IT Business Management offerings help you better manage demand, balance resources, manage agile and waterfall projects, perform budget planning, and map costs to technical and business services. IT runs more like a business unit and aligns better with the rest of the organization.

Plugins at the organization level

Organization Extension (com.snc.organization_extension) is a new plugin added in the London release that activates Goals, Business unit, Enterprise strategy, and Business unit strategy entities. It is available on zboot to all customers with demo data.

Business Units, Goals, Enterprise Strategy, and Business Unit Strategy modules are available in the Organization application menu.

Business Applications and Business Capabilities modules are also available within the Organization application menu, however, their related tables are moved to Configuration Management (CMDB) (com.snc.cmdb) plugin, which is available on zboot but without demo data.

Watch this three-minute video for an overview of the ServiceNow IT Business Management product.