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Use capability map for planning

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Use capability map for planning

Capability based planning helps you to understand your business capabilities, and the business applications that support them, to achieve your business goals. Use the capability map to plan investments based on multiple dimensions such as people, process, and technologies. View the current trend of your business applications and plan to potentiate them by creating goals, demands, and programs and track their progress in the map.

Before you begin

Role required: sn_apm.apm_analyst

About this task

The capability map is a pictorial representation of the capability based planning with capabilities shown in a hierarchy. The hierarchical structure helps you to easily drill down to the lowest level to identify major and minor gaps. With this map, you get a complete easy-to-read view of all the capabilities, the applications associated to each of these capabilities, and the indicator scores of each business application in association with the capability.

The capabilities are color coded which helps you to identify, in a glimpse, those that have major, medium, and minor gaps. Since you have a visibility of the business applications that support the capabilities, you can create goals, demands, or programs to improve the performance of the applications.

Procedure

  1. Navigate to Application Portfolio Management > Capability Ratings > Capability Map.

    The left pane lists all parent capabilities in the hierarchy. It also displays the total number of sub-capabilities below each parent capability, the total number of business applications that are directly related to each of the capability, and their capability score. Similarly, on expanding a parent capability, you can see the number of sub-capabilities, the total number of business applications that are directly related to the sub-capability at that level.

    The right pane displays the overall capability summary of the business capabilities (displays overall capability risk summary if you toggle to technology risk view) in your enterprise with the following details:
    Figure 1. Capability based planning view
    Capability based planning view
    Capabilities
    Total number of business capabilities that are displayed in the list on the left pane. The total number of capabilities is displayed for both Business Capability and Technology Risk views.
    Leaf Capabilities
    Total number of capabilities at the leaf level (that has no child capabilities of its own) in all the hierarchies of the business capabilities listed in the left pane.
    Assessed
    Total number of business capabilities that have been assessed.
    Not Assessed
    Total number of capabilities that have not been assessed.
    Major Gap
    Total number of capabilities whose score fall within the range of 1-4.

    In case of Technology Risk view, it displays the number of capabilities that use applications whose technologies are at a high risk.

    Medium Gap
    Total number of capabilities whose score fall within the range of 4-7.

    For Technology Risk view, it displays the number of capabilities that use applications whose technologies are at a medium risk.

    No Gap
    Total number of capabilities whose score fall within the range of 7-10.

    For Technology Risk view, it displays the number of capabilities that use applications whose technologies have no risk at all.

    Figure 2. Capability based planning
    Screenshot of Capability based planning
  2. By default the overall summary of capabilities is displayed. Use one of the following choices to configure the view, and the details that you want to see in the capability map:
    • Business Capability view: Selecting Business Capability enables the scores view. It displays the capabilities and applications associated with it.

      With this view, you have the following search option:

      • Fiscal period: Select a fiscal period to view the capability scores generated for that fiscal period. If the capability is not assessed for the fiscal period, then it displays as Not Assessed.
    • Technology Risk view: Select the Technology Risk view to know the capabilities that are at risk due to their end of life or expired technologies. It displays the overall summary of business capabilities and the technology risk of each business application. It also shows the capabilities that are impacted as a result of the technology risk. The technology risk on the capability is derived from the technology risk on a business application.
    Enter Search Capabilities
    Use the Enter Search Capabilities field to enter a text and search a business capability that you are looking for.
    Legend (Legend information icon)
    Lists the categories in color legends and the corresponding description. Also lists icons used in the map.
    Create
    Click the choice list to create a demand, a goal, or a program for the capability that you have currently selected.

    Similarly, toggle over to the technology risk view to raise a demand, create a goal, or a program for the underlying technology of an application if the technology is at risk.

    Manage Relationships
    Enables you to create a level-0 capability, add a child capability, edit an existing capability, and also to delete a leaf-level capability in the capability map. You can manage all the business capability relationship in the UI without having to navigate to the Business Capability form to do these functions.
  3. Expand each capability to view the sub-capabilities.

    The left pane of the map displays the capabilities along with the following information:

    Number of sub-capabilities
    At each capability level, the total number of sub-capabilities and their sub-capabilities is listed within brackets adjacent to the name of the capability. That is, at the parent capability level, the total number of child capabilities and their direct child capabilities is listed.
    Number of applications linked to the capability
    The Application Count [Applications icon] icon displays the total number of applications that are related to that capability.
    Capability score
    The capability score for the business capability is displayed in a color-coded box adjacent to the application count, which indicates a major (red, scores in the range of 1-4), medium (orange, scores in the range of 4-7), or no (green, scores in the range of 7-10) gap at all. The capability is assessed for the selected fiscal period of the business capability and the score data is retrieved from the apm_app_score table.

    The overall score of parent capability is the average sum of the scores of all the direct child capabilities. That is

    Score of parent capability = Score of all child capabilities / total number of child capabilities

    Capability levels and assessment
    The map displays capabilities up to six levels. The capability that is at the lowest level or the capability that does not have a child is called the leaf level. Only the leaf level capabilities are assessed on the dimensions of people, process, and technology. The capability in the hierarchy that does have a parent is the level 0 or root capability.

    The right pane of the map displays the details of the capability, which is selected on the left pane, and all the business applications that are related to the capability.

    Details
    Enabling the Technology Risk view displays the number of underlying technologies of the selected business capability that are at low, medium, and high risks. Whereas, with the Business Capability view, all the data with regard to the selected capability are displayed in the Details tab.
    • Capability Score: Displays the capability score of the selected business capability and the individual indicator scores based on the dimensions of people, process, and technology.
    • View Capability Form: Click to navigate to the Business Capability form to view the record details of the selected capability.
    • Project: Displays the total number of projects that the selected business capability is part of. The project attached to a sub-capability rolls up to its parent. Likewise, the projects of all the sub-capabilities in a hierarchy rolls up to the root, level 0, capability.
    • Demand: Displays the total number of demands created for the selected business capability. The demand created for a sub-capability rolls up to its parent. Like manner, the demands attached to all the sub-capabilities in a hierarchy rolls up to its root, level 0, capability in the hierarchy.

      When you select a capability or a sub-capability in the left pane of the map, the total number of demands and projects created or added to the capability, sub-capability, or its technology is displayed on the right pane. Selecting a parent capability displays the consolidated total number of demands created either for the parent or for its child capabilities.

    • Total Project Investments: Displays the total amount invested on the selected business capability in the selected fiscal period. Total project investments are the consolidated amount of investments made on the capability through one or more projects. You can create a project to achieve an objective of one or more business capabilities. Similarly, you can have a business capability tied to more than one project to achieve the goal of the business capability.

      If a project is created to achieve the goals of two business capabilities, then the Total planned cost of the cost plans attached to the project is split equally between the two business capabilities. For example, if an investment of $100 is made on project P1, which impacts business capabilities BC1 and BC2, then the invested amount of $100 is split equally as $50 each between BC1 and BC2, respectively.

      The investment made on a child capability rolls up to its parent. Likewise, the investments made on all the sub-capabilities in a hierarchy rolls up to the level 0 capability in the hierarchy.

    Business Applications
    Displays the names of the applications that are directly and indirectly related to the capability and their overall scores.

    Directly related applications are those that are directly related to the capability. Indirectly related applications are those that are related to another capability in that capability hierarchy. That is, the application is related to either any of the parents or any of the children in that hierarchy.

    Both Business Capability view and the Technology Risk view have the option to display direct and indirect business applications. However, the details displayed with respect to the applications slightly vary.

    • Business Capability view: Displays the names of the business applications on the right pane, which are related to the selected business capability on the left pane, and the overall score of each individual application.
      Figure 3. Business application overall score view
      Business application overall score view

      Click the business application hypertext to navigate to the Business Application form and view the record details.

      Click the information (Information icon) icon of an application to view the following details:
      Figure 4. Business application indicator score
      Business application indicator score
      • Project Investments: Displays the total amount invested in the selected business application for the stipulated fiscal period. Project investments are the consolidated amount of investments made on a business application through one or many projects. You can create a project to fulfill an objective of one or more business applications. Similarly, you can have a business application tied to more than one project to achieve the goal of the business application.

        If a project impacts one or more business applications, then the Total planned cost of the cost plans attached to the project is split equally among the business applications. For example, if an investment of $100 is made on project P1, which impacts business applications, BA1 and BA2, then the invested amount of $100 is split equally as $50 each between BA1 and BA2, respectively. Similarly, you can invest in one or more projects that can be tied to one business application (BA1). The invested amount is split equally among the applications tied to each of these projects and the resultant consolidated amount from different projects is the project investment of the business application (BA1).

        Note: Cost rollup in the case of business applications is not possible as it is an independent entity and is not hierarchical. Whereas investment rollup is possible in business capabilities.

        Project investments cannot be made for both business capability and business application within a project. Total planned cost of a project is considered either for business capabilities if you are investing in business capabilities or for business applications if you are investing in business application, and not for both.

      • Production Instances: The number of business services of production type that the business application is related to.

        The data is retrieved from the CI Relationships [cmdb_rel_ci] table based on the consumes::consumed by relationship between the business application and the business service of production type.

      • Demands and Projects: The number of demands and projects created at the business application level.
      • Score indicators: The number of indicators on which the business application is assessed. It also displays the individual score of each indicator.
      • Capabilities supported: Scrolling down in the pop-up you can also view the number of capabilities the business application supports and the name of each of the capabilities.

        The association between the business capability and the business application is based on the provided by::provides relationship type in the CI relationships table.

    • Technology Risk view: Displays the names of the business applications related to the selected business capability with its technology risk profile.
      Figure 5. Business application risk profile view
      Business application risk profile view

      Click the business application hypertext to navigate to the Business Application form and view the record details.

      Click the view list of related technologies (View list of related technologies icon) icon to navigate to the Technology Portfolio Management timeline view to view the risk profile of the business application. Filter the applications to take an action on the underlying technologies that are at risk.

      Click the information (Information icon) icon of an application to view the number of capabilities the business application supports and the names of the capabilities.

    Use the pagination option to display business applications attached to the business capability that you select on the left pane. You can view a maximum number of 10 business application records related directly and indirectly to the capability. Click the left or right arrow to continue to view the previous or next set of records. The pagination option is available for all levels of a capability. The option is helpful to view the business applications of all the capabilities consolidated at the root level capability, especially when there are many applications attached to it.

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