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Knowledge blocks for HR knowledge management

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Knowledge blocks for HR knowledge management

You can use knowledge blocks with HR Service Delivery to simplify knowledge authoring for writers and knowledge consumption for readers. Knowledge blocks are reusable pieces of content secured by user criteria that you can add to knowledge articles in a knowledge base. The user criteria controls which users can read or not read the block content in an article or search.

How to use knowledge blocks

To use knowledge blocks, a knowledge administrator or manager must enable the knowledge blocks feature for each knowledge base where the blocks will be used.

Knowledge contributors can create knowledge blocks and insert them into articles in a knowledge base:

Note: Knowledge blocks are not supported in article templates and articles of type wiki.

Knowledge block content can be read or not read in an article or search based on user criteria set at the knowledge base and knowledge block level. See Select user criteria for a knowledge block for more information.

Example: Knowledge blocks for location-specific content

An enterprise HR organization wants to provide a holiday calendar for employees in the company knowledge base. Since employees in the company work from many different locations, the holiday dates vary. There are several ways that HR could create the calendars.

One way is that HR could create a knowledge article for each location, with an article for Location A, Location B, and so on.

  • Pros: simplified consumption. Employees have a single article to search for and read.
  • Cons: more work for HR. HR has multiple articles to manage and update for each location where the company has employees.

Another way is that HR could create a single article that includes sections for each location.

  • Pros: simplified authoring. HR has a single article to manage and update.
  • Cons: more work for employees. Employee must scroll through and disregard extraneous content to find the section in the article that pertains to them.

With knowledge blocks, HR can create a single article with location-specific block content secured by user criteria. This approach helps to reduce the workload for both HR and employees. HR has a single article to manage and update. Employees have a single article to search for and read, with the user criteria ensuring that they only view content that is relevant to them.

If you are using a custom search or knowledge article viewer

If you are using a custom search or knowledge article viewer with your application, you should integrate it with the appropriate knowledge or knowledge blocks API. (Integration is only necessary if you are using a custom search or knowledge article viewer.)

Activation information

To use knowledge blocks in your application, you must activate knowledge blocks. For information on what components are installed with the feature, see Components installed with knowledge blocks.

Note: Activating knowledge blocks automatically activates Knowledge Management Advanced, which enables advanced features such as article versioning. Knowledge blocks can be used with or without the article versioning feature. To disable the feature, see Disable the article versioning feature.
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