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HR Service Delivery

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HR Service Delivery

The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services.

HR Service Delivery applications

You can deploy one or more of the following:

Case and Knowledge Management
Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency.
Employee Service Center
Employee Service Center provides a single place for employees to quickly and easily get all the HR services they need.
Enterprise Onboarding and Transitions
Enterprise Onboarding and Transitions allows you to easily automate onboarding and other employee lifecycle events that span multiple departments.

You can deploy the following on top of any HR application:

Employee Document Management
Employee Document Management provides a central location for storing and managing employee documents. It requires a separate subscription, and can be deployed on top of any HR Service Delivery application.

You can also deploy any of the following supporting applications:

  • HR Integrations to integrate HR Service Delivery with HR management systems to synchronize employee profiles and with background check systems to request background checks. For select systems, preconfigured integrations are available to use.
  • HR Performance Analytics to measure key performance indicators and track HR performance over time. It requires a separate subscription to the Performance Analytics application.

Domain separation and HR Service Delivery

Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

If you are on the legacy version of HR

The legacy (non-scoped) version of HR Service Delivery is only available for customers that went live with HR in Helsinki or earlier. New features and functionality are no longer supported on the legacy version and require migration to the scoped version of HR. The HR Migration tool is available to facilitate the migration process.