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HR catalog item configuration

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HR catalog item configuration

HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog. You can configure an HR catalog item (also known as a record producer) to define the required fields and how the item appears in the catalog to employees. You can configure an HR case template to automatically populate fields on the HR case form when a request for that item is made. And you can link to relevant knowledge articles or managed documents for employees to reference.

Note: If you have an existing HR service that you want to make available for employee self-service, do not create an HR catalog item. (Creating a new HR catalog item automatically creates a corresponding HR service.) Instead, see Configure a record producer for an HR service to add the existing service as an HR catalog item in the HR service catalog.
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