Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Lifecycle Events use case

Log in to subscribe to topics and get notified when content changes.

Lifecycle Events use case

This use case illustrates how HR and Facilities agents and their associated roles interact and work together to create life-cycle event cases.

Roles control access to features and capabilities for life-cycle events. Refer to Lifecycle Events Roles.

The following is a use case for onboarding a new employee. The diagram provides:
  • The name of each role and what is required to onboard a new employee.
  • The process for HR and Facilities agents.

Chart of LE roles and what they can do.

Lifecycle event process

The process for an onboarding lifecycle event is:
  • A hiring manager or HR agent creates a request for onboarding a new employee.
    • An HR case is created.
    • An HR profile is created for the onboarded employee.
    • Access to the HR Service Portal is granted with limited permissions.
  • Pre-hire is the first activity set that triggers. This activity is set to trigger when the onboarding case is created.
  • A background check and drug screening are the activities within Pre-hire activity set that creates child cases under the onboarding case.
    • Activities are assigned to an agent or the onboarded employee to complete.
  • Each subsequent activity set triggers by the completion of a previous activity set, date, or by a custom script. Activity sets can overlap or run in parallel.
  • The onboarding case is closed when all activities have been completed.
    Note: Some or all activities within an activity set are not applicable and do not initiate.
Note: For IT and Facility requests, the same steps outlined for the Lifecycle Activity Writer can be applied.
Feedback