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HR Administration

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HR Administration

The HR Administration application allows you to define and maintain HR organization data that is used for creating and assigning cases in the scoped version of HR.

The following information is set up and maintained as part of administering HR Service Delivery.
  • Positions that describe employee job functions within the organization.
  • HR skills that facilitate auto-assignment of HR cases.
  • Rules that automatically assign cases to groups.
  • HR templates and catalog items that are used to create HR cases.
  • HR profile records.

HR managers or administrators set up the information. HR agents can create and maintain HR profile records.

A process must be defined to maintain this data. For example, positions are redefined, new areas of expertise are set up within the HR organization, or new HR request processes are needed. It is important for an HR administrator to define the process and assign responsibility appropriately so the HR data is accurate.

Using guided setup to implement

HR Service Delivery guided setup provides a sequence of tasks that help you configure HR Service Delivery on your ServiceNow instance. To open HR Service Delivery guided setup guided setup, navigate to HR Administration > Guided Setup. For more information about using the guided setup interface, see Using guided setup.