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Define organization positions in legacy HR

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Define organization positions in legacy HR

As part of the Human Resources setup process, you define positions to describe employee job functions within the organization. Positions are associated with employees in the HR profile, in the non-scoped version of HR.

Before you begin

Role required: admin, hr_admin, hr_position_writer, hr_basic, hr_dispatcher, or hr_manager

About this task

Create position records for your organization. Other organization information, such as location and department information, is already set up in the ServiceNow system and used in User [sys_user] records.


  1. Navigate to HR • Administration > Organization > Positions.
  2. Click New to create a position, or click an entry to open an existing position.
    If you view an existing position, the HR Profiles related list displays HR profiles of users assigned to the position.
  3. Enter the Position title and select the Department.
  4. Click Submit or Update.