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Set agent status from the mobile UI

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Set agent status from the mobile UI

Field service agents can indicate their status from the mobile UI and let dispatchers know if they are ahead of schedule, behind schedule, or on time.

Before you begin

Role required: wm_agent


  1. In the mobile UI, navigate to Field Service > Schedule Status.
  2. Select the desired status in the On schedule field.
    • On time
    • Behind schedule, less than 30 minutes
    • Behind schedule, between 30 to 60 minutes
    • Behind schedule, more than an hour
    • Ahead of schedule
  3. Click Save.
    The status is updated on the agent's User form. The dispatcher can see this status update in Central Dispatch.