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Set agent status from the desktop

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Set agent status from the desktop

Field service agents can indicate their status from the desktop and let dispatchers know if they are ahead of schedule, behind schedule, or on time.

Before you begin

Role required: wm_agent

About this task

The system administrator must enable the FSM Profile view before field service agents can update their schedule status from the desktop.


  1. Click your user name in the banner frame and then click Profile.
  2. Select the desired status in the On schedule field.
    • On time
    • Behind schedule, less than 30 minutes
    • Behind schedule, between 30 to 60 minutes
    • Behind schedule, more than an hour
    • Ahead of schedule
  3. Click Update.
    The status is updated on the agent's User form. The dispatcher can see this status update in Central Dispatch.